LoanCare / debited my mortgage twice same day

United States

My mortgage servicing was just transferred to this company, i signed up right away for online access so not be late with my payment, i made a payment online, then i realized they debited the amount which is over 1600 twice, when i try to reach out to them, no picks up when someone does pick up they keep on transferring you around wasting hours. very incompetent customer service.
is there a way to have a say whether you want your loan transferred to them or not? I have super credit never late, no need to go trough this waste

Apr 11, 2019

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