LivingSocial
reviews and complaints

Booked a vacation through LivingSocial website. When I arrived to New York I called a taxi to take me to my hotel and the driver told that he never heard anything about it. We went to three different hotels and still no one knew it. I waited in the lobby of the last hotel and then the hotel manager told that the hotel I was searching for was located in Boston! So I basically was out of money, alone, with no place to stay! Tried to contact their customer service many times, but they completely ignored me. Never again!

Livingsocial has the special with "Matt Danny" in Arcadia, CA. I purchased two vouchers and paid $17. When I went to Matt Danny to redeem the voucher, the owner insult me with "If you can not read, do not buy the voucher". So I went home without redeem the voucher. I called Livingsocial to get the refund, the customer service only refund $7. I will never deal with livingsocial or Matt Danny again.

I purchased a certificate for full service moving. Immediately after purchasing I went to look at my voucher so I could contact the moving company. It was showing up as expired and I literally JUST bought it. It has purchase date as 11/22/2015 and the voucher expired on 11/12/2015. What the hell. I then immediately went to find the button ask for a refund and there is NO button for it. I am so mad right now. Livingsocial also does not operate on the weekends so there is no one to speak with. $349 I am out until this gets refunded.

I am a merchant and ran a promotion through Living Social. They were very attentive until I got my deal listed, then they were very un-attentive. They listed my deal in only one category, although it was appropriate for three. I sent an email to my Production Coordinator asking for it to be added to the other two categories. She sent me a pre-written response that did not answer my questions. I sent another email and left a voice mail, neither of which were answered. I sent a complaint through Living Social's Merchant Center, asking for the issue to be escalated to a supervisor, and got no response. In frustration I emailed my Production Coordinator telling her I would never list a promotion through Living Social again. I finally received an email from a Senior Merchant Services Representative asking how he could help me (spending more of my time, rather than taking his own time to review the emails). So I forwarded all of the emails and specifically said I would prefer to resolve it by by phone than email, and gave him my phone number to call me. His response was "Are you wanting to alter your current promotion? You can reach me by replying to this email directly as you have or call me at [protected]", very clearly not understanding, not listening, and not caring. I will never list an offer with Living Social again.

I purchased a PlayStation 4 using the living social website as a Christmas present for my boyfriend. It arrived damaged and poorly packaged with the UK plug taped to the outside of the box. I complained to customer services 13 days ago and in the meantime have called numerous times to find out the situation. They assured me I would receive an email with the return details 7 working days after my first complaint. I did not receive an email and have continued to call and complain. I have been told they are trying to obtain the merchants return details. They now have 48 hours to send me the details however I have no hope as they are full of false promises. I have proceeded to enquire with citizens advice. This company should not be trading if they cannot stick to their promises.

LivingSocial is a scam. Paid $ 39, - for a "Garage door tune-up worth $ 149, -" (voucher said "adjusting and balancing" garage door). Technician who would not even identify himself showed up without any other tools than a spray can and left without adjusting the door which is out of alignment. The company named on the voucher does not exist. LivingSocial's comment: "The service was rendered". No refund. Basically you prepay for services which later are not rendered. This is close to fraud.

Promote that if you have 3 friends buy the deal, yours will be free. Bought my deal and my sister bought a deal and set up accounts for her 2 sons to buy the deal.
Received email that my deal was free. Then - NOTHING. Called. They said sorry but no. we will instead give you a $10 deal bucks. Not what the deal was - it was supposed to be one free deal - worth $44.
Actually told me I should have had some random person purchase the deals for the kids. What?
Will NEVER USE THE SITE AGAIN.

Purchased two tickets for an Opera -- June 23rd 2013, The tempature was 88 degrees and we walked the hillside to get to the location to find the it was not airconditioned.We left. I in my late 60's with a heat condition was told by living socail that in Arizona that would not be so hot... and after consultation with his uppers was offered 10 deal buks for a &38 dollar venue--- i really felt disrespected and told him so -- he said take it or leave it

A Christmas present for 2 Hot Air balloon rides were purchased - this company is siting their pilot was hurt and now cannot provide the service the coupon was purchased for, Sara said they don't know when they will be able to offer this - but the coupon can be used next year if and when they start flying again. I had two leave several messages in trying to book this event and finally when I called back to back days to get them, this is the story I was told. Sara said I could contact livingsocial.com and they said a refund would be given if I did not want to try and wait. I contacted livingsocial.com but they said they will not give a refund. How can a company sell a service and then not refund your money if a service cannot be provided, that is very bad business practice. I am in an industry with hundreds of people I deal with on a monthly basis, I will ensure that everyone I speak to knows livingsocial is not handling business like a company should, and they should be ashamed. My next complaint will be the BBB. DO NOT PAY FOR COUPONS FOR A SERVICE YOU ARE GETTING LATER, JUST NOT WHAT IT SHOULD BE. CHECK OUT THE TERMS AND CONDITIONS YOU SIGN TOO - BEWARE!

I bought a voucher from Living Social for a chimnney cleaning. They came out and told me that since I live in a 2-story house it would be an extra $189. I told them no way, and I was going to seek a refund. I contacted Living Social and they contacted the cleaning company (Delanco Air) and said they would honor the coupon., I tried calling and e-mailing them for weeks to no avail and decided to seek a refund because I didn't want to deal with a company that didn't care about is customers. Living Social said my refund was outside of their 'refund policy' and refused to help me. I will NEVER use Dalanco Air or Living Social again.

I purchased 3 vouchers for the Sonesta Bayfront Hotel in Coconut Grove. The wording of the offer was misleading. Living Social charged my credit card for $592.20 instead of the $376.20 I was expecting.
I immediately contacted Living Social and was told they don't give refunds on some offers... and this was one of them.
So their mode of operation is to put out misleading offers and refuse a refund... even minutes after the transaction.
This is what is called a con.
My suggestion to everyone is... Beware of Living Social!

I used to be such a fan of this company. After joining about 2 years ago, I would just buy, buy, buy it must have been a couple hundred of vouchers over the past two years. I loved it - I was getting such a good deal on each item and back then when the merchant went out of business or didn't honor the deal, LivingSocial customer service was wonderful about helping to resolve or refunding the voucher. However, over the last 6 months (was it a change of management?) they have gone from a nice company to the WORST place you can buy a voucher from. Their customer service stinks - they use not common sense, they belittle and undermine you. They don't care about if you get screwed by the merchants or not - or if they voucher was totally fraudulent or not. Their attitude now is ALWAYS - touch luck. You lost your money, pal! They refuse to help. They TRULY SUCK! I have had several vouchers over the past six months that I lost my money to them on due to the merchants not honoring them, misrepresenting what was offered, going out of business or just not having what was purchased by the voucher. Every instance LivingSocial basically said "screw you"! After being with them so long and being such a loyal customer, you must know how horrified I felt. I have canceled all my subscriptions and no longer buy vouchers from them. Groupon is my savior - they are a _lot_ better.

Living Social is a total scam! We bought a room at the Denver Sheraton, advertised on Living Social for $119/night. We made the reservation, told them it was a living social deal, and were told everything was good to go. We paid attention to all the restrictions and black out dates, and literally planned our trip to Denver around the dates we could use this room. With 3 kids in tow, we arrived, had a great time and checked out. Just for fun, we checked our credit card the next day and realized we had been charged for the room AGAIN! Not only that, we were charged $272, the full price of the room! The hotel manager said we would have to contact Living Social, and Living Social said they would look into it. That was over a month ago! And the kicker is, the Sheraton was running a deal for $55 through Denver Tourism, so we actually paid $119+$272=$391 for a room we could've gotten for $55! Living Social is out to make a buck, not offer refunds for selling you erroneous deals.

I am very unhappy with living social. My husband bought a 90 minute massage for the both of us as a well to distress. After losing a child in 11/2011 I have not been myself and he got the living social deal as a one year distress gift. He got the deal in September 2012 and tried calling Light Spectrum Therapeutics in October 2012, but he got no reply. This continued for two more months with the company not returning our calls. He has since left to study abroad for the spring semester so I tried calling but to no avail. I decided to contact living social to get a resolution and they took 72 hours to call the company and tell me everything is fine and I just need to call again. Well I tried again and NO reply. What a waste of my time and money. Don’t use living social if you don’t know the company selling the coupon because they will do nothing to help you.

Hello
i bought a present for my mother from a deal site livingsocial.com, it was a three piece swarovski jewellery set, the third party site was neverlandsales in which the jewellery was being sent from.
I have never received this item which i bought in October 20th 2012, it has still not arrived it £20.00 it was part of aChristmass present.
I first filed a complaint inNovemberr requesting where is my item, i have sent livingsocial.com about 20 emails many times there is no response or i get an email saying we are dealing with your case as fast as we can and then no more.
I have filed a dispute with paypal i thought they might help me, but i was too late it was past the 45 day limited i did not realise until it was too late that they would have helped me. I know its only £20.00 but thats not the point i have been robbed, well thats the way i feel, and am intent on trying to get my money back, but am at loose ends and cannot find anyone who will help me, please can you help me.
Each site is not responding to my emails i don, t no which way too turn am at my wits end, i just feel robbed.
i dont no what else i can say but just avoid them 2 sites. thank you take care

I bought a voucher, tried to redeem it, no response from the vendor despite multiple attempts and LivingSocial refuse to refund me despite not being able to point out in their T's & C's why they don't have to. Their "Customer Service Director" (Arti Morarji, apparently) doesn't even have a phone number or email address. Laughable. Don't use them.

Terrible customer service. My wife paid for a weekend at a bed and breakfast through Living social. When she contacted the B&B to make reservations, the owner said they were completely booked up through the dates in the original offer but they would honor the deal for a period almost a year from now (but won't book anything till then). My wife then tried to get a refund or credit from Living Social because the B&B was unable to complete the original contract. No help from Living Social and we are probably out the money at this point.

My wife promised to never buy anything else from Living Social and I promised to post our story to as many websites as I can find in the hopes that it will keep other people from making the mistake we did of doing business this this scam of a company.

I purchased 6 vouchers for Kazoo Lala at the dallas City Performance Hall on dec. 14th. When we arrived, we were told that Living social had oversold the event and they did not have our tickets. There was no manager and all the will call people kept telling us was it was not their fault. They took our name and said they would give it to Living Social. A week later, I still have not gotten my refundof $144.00 despite 3 phone calls and 4 emails, none of which have been returned by Living Social.
I contacte the City of dalla and they at least responded and eplained that they were simply renting the venu to the merchant who was Cirque Dallas, but they asked for a few days to see if they could help and would get back to me. Do not buy from Living Social!

LivingSocial is now promoting a duct cleaning scam in Chicago, IL. I bought a voucher through LivingSocial for "Cleaning of all air ducts, HVAC inspection, and dryer vent cleaning" for $69 on August 21, 2012. Today is November 14, 2012. Three canceled appointments later, they still haven't showed to perform the service. Twice, I was stood up, waiting at home for them to show up. The third time, I called the day before to confirm. Sure enough, they called me back, needing to reschedule. This is a scam. LivingSocial doesn't take responsibility for it, either. Had to hold for 25 minutes just to talk to a live person. My solution: I brought the scam to the attention of my bank, and they are going to reverse the charges. I hope Fresh Air Duct Services and LivingSocial go out of business--the sooner the better for consumers.

SPAMMERS! STAY AWAY FROM LIVING SOCIAL DEALS! Living Social Charged my credit card for $758 without my authorization for 2 packages (vouchers) for vacation to Mexico. Living Social is refusing to give me my money back and just advised me to dispute the charges with my Discover card. They have never replied to Discover regarding this dispute. This is typical FRAUD.!