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Living Spaces Furniture
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1.6 132 Reviews

Living Spaces Furniture Complaints Summary

15 Resolved
111 Unresolved
Our verdict: With Living Spaces Furniture's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Living Spaces Furniture reviews & complaints 132

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Newest Living Spaces Furniture reviews & complaints

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8:31 pm EDT
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Living Spaces Furniture Theft and breach of contract.

Living Spaces takes peoples money and does not deliver product. They send email after email extending delivery dates attempting to run the clock on fraud claim statutes.

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3:31 pm EDT
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Living Spaces Furniture Delivery

My husband and I placed an order back in December for which we have had scheduled a delivery date for today (for which we had received an email confirmation). Today, when my husband called to inquire about the delivery time, the lady told him that there was nothing on the system saying that we were going to recover the delivery today, and that we needed to reschedule for another 2 weeks. I called again to asked if the delivery could be earlier than that because I worked and I had asked for today off to be able to received the shipment. However, the lady that answered me, Elizabeth, was very rude and condescending, and told me that there was nothing they can do and that the delivery is not even for the date they had told my husband earlier today. That on that day they were going to send the furniture to the hub. Which I considered an inconvenience having to wait another month to be able to received my furniture. There is a big problem as for communication goes with customer service and the delivery company and also, a lack of good customer service. I worked in customer service for a while now, and the service I was provided with today was super poor from this lady. This company needs to fix the way they operate and communicate to each other and to customers.

Desired outcome: Need delivery ASAP

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3:57 pm EDT
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Living Spaces Furniture Recent order

We ordered (order number SO-007487676_03080803) a bed frame from living spaces. Our bed frame arrived on March 8th but when we started to put the bed frame today (we were waiting on our chest to arrive before we put the bed together) and there were a lot of scrapes, cracks, uneven wood, metal defects and wood chips on the bed frame. I was pretty sad to see this as i loved the bed set color. Please see pictures attached. I did see that it is a 10% restocking fee and at this point it would be more work than needed to return the item but instead would like a percentage of the purchase credit back on our credit card. Please feel free to email me at [protected]@gmail.com or call me at [protected].

Desired outcome: 50%

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8:54 pm EST

Living Spaces Furniture Delivery of cabinet

I spent my whole saturday driving over 150 miles to inspect curio cabinets at various living spaces stores. I needed two. Found two. Purchased two, scheduled delivery full service. While loading one of the items on the truck for delivery they damaged it to the point that it is unsellable. They can not get another they say. They have two other similar items shipping to them at the end of march 2021 - it is feb 23, 2021 as I write this. When they come in they will not hold them, call me so I can come look at them, and if in good shape, buy them from them! Are you kidding me? You damage an item that the customer has been waiting 6 months to find, then you won't hold another in order for most likely (unless damaged or color doesn't match the base of the cabinet - long story) sell two of the items... That $3k. What is wrong with these people/business! They treat customers like crap and do nothing for them when they screw up. All businesses run into issues. It is how you fix them. Take care of your customers and they will continue to further your success. Treat them like crap and you end up with bad reviews that other potential customers will see and not spend their hard earned money with you. Stupid is what the management of living spaces is. Customer service lessons, you can find plenty on the web for free, do you care to drive business and success? Think living spaces, and pull your head out and turn it on!

Desired outcome: Stated above

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2:05 pm EST
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Living Spaces Furniture Recliner, vip service is not being honored

I bought a recliner in 2016 with a 5yr. Vip service my second purchase there at living spaces, [ I like the furniture there and the prices are good} I was cleaning it and I accidentally tore it, I have read my warranty and it says accidental rips and tears but when I filed a complaint and sent in the pictures of my recliner, I was told it was from wear and tear, The tear is on the headrest I rarely sit on it. please help me with this complaint and honor the vip service

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4:22 pm EDT
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Living Spaces Furniture Recliner

Bought a recliner in 2016 with a 5yr. Vip service it says it covers accidental rips and tears, I accidently ripped it on the head rest called the # on the warranty serv. And sent pictures this was on the 30th of september finally 2 weeks later they emailed me and said it was from wear and tear I called again and asked to speak to a supervisor but was unable to. This is not from wear and tear. Please honor your warranty and fix my recliner. The # I called was [protected]. I went to living spaces in person but was told they no longer have that service and to call the same # I had been calling. Thats so sad after they get your business if you have any problems they dont want to help you. I hope ypu can help me.

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6:20 pm EDT
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Living Spaces Furniture Outdoor cantilever umbrella

I went to Living Spaces in Huntington Beach. I was looking for a cantilever umbrella which I found on the show room floor. I thought it was reasonably priced and functioned well. I ordered one as a result but later discovered that they had none in stock. So I waited a week for one and picked it up in the back of their store. I took it home and put it together.

Here is where everything went to wrong:

I discovered that the cantilever function of the umbrella was defective. The umbrella would not lock into position which is the main function of the umbrella. The base of the umbrella and the canopy were fine. The sticker on the umbrella said made in CHINA. The umbrella was defective out of the box.

I went back to the same Living Spaces store in Huntington Beach. I waited in line and spoke to a female employee. I explained to her the cantilever umbrella that I received was defective. I explained that I only needed the part that contained the cantilever mechanism, the post, and the canopy of the umbrella. I did not need the base or base mechanism. She showed me a picture of the part I needed. I confirmed it and scheduled a delivery.

The delivery should have contained only the cantilever mechanism, the post, and the canopy of the umbrella. The delivery arrived a week later as scheduled with the wrong parts. It contained the base only. The delivery company would not take the broken umbrella even though there was 30-feet of free space in the delivery truck.

I drove to the Living Spaces store to complete the return and try to get my money back. I explained what happened numerous times. I was told that they could partially refund me now and in a couple of days fully refund me. The delivery truck would need to return to the factory before they could complete the return.

This was a horrible experience. I told the manager that I wanted to file a formal complaint. I was told that she would handle it and that it was not needed. I was never given the paperwork or method to file a complaint.

Here is my conclusion:
The quality of products on the showroom floor are completely different from the product that you receive for your home. The customer service department is terrible. The employees don't know how to work the inventory system, the employees can't solve costumer complaints, the stores return process is broken. DO NOT BUY PRODUCTS FROM LIVING SPACES. I will never be a costumer again.

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6:35 pm EDT

Living Spaces Furniture Furniture on hold

I'm personally in sales, and one thing I value about companies is their care and attention to detail when it comes to clients feeling comfortable or that a concern is being worked on.

Almost 2 months ago, I called to cancel part of the application. The rep stated (and this is where they first dropped the call) that the credit should appear in 3 days. 10 days passed, and as any consumer right now, I got worried. Chase stated that they weren't seeing any credit, and Living Spaces kept telling me they submitted the credit. I decided to submit a dispute to get the credit.

Little did I know that filing the dispute would now put the rest of the furniture I was expecting to have delivered to my new home on hold. It's been on hold for over a month. I dropped the dispute with Chase about a month ago, and called again today to see if it was communicated. THe disconnect seems to be between the bank Living Spaces uses and living spaces, which doesn't surprise me with how [censored]ty the whole system is. 50 mins + hold times to get in touch with someone on the line, and days to respond to an online chat.

In between every single interaction I have had, has not been remotely close to solution focused. I get the run around when I ask for the manager's phone number. When anyone from their department calls, it comes from an unknown phone number, with no number to call back other than the stupid number on the website, only to be on hold again for another 50/60 mins with nothing getting resolved.All I want to do it for someone to simply call their bank to get this resolved.

I haven't been able to move into my new home since the furniture hasn't been delivered. I need Living Spaces to take full responsibility in getting this resolved. It all started with lack of proper expectations from the beginning. Had the first rep stated that the credit would happen within 10-15 days, this would have never happened.

I will NEVER work with Living Spaces again. This is the absolute worst experience I have had. This company has had my entire move to Texas on hold for almost a month. I'm a Director in Sales and work 12-14 hours a day, while having a family to provide to be dealing with this kind of stuff.

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1:20 pm EDT

Living Spaces Furniture Alton cherry king bed - damaged rails

I placed my order on August 28, 2020. My bedroom furniture was delivered on September 2nd. However, when I was making my bed I realized that both sides of my rails had cracked wood. I purchased this brand new and I paid for their service for it to be assembled. I can't believe they did not tell me of the dings and cracks they made while putting it together. I filed a complaint within the first few days of receiving it. The people I talked to from customer service said I would receive a call within 3-5 business days and it's been almost two weeks. I've tried calling them again to speak with someone and the wait time is absurd. This is my second time trying to call someone and so far I've been on the phone for an hour and a half and still waiting when they said the initial wait time was 49 minutes. I am so frustrated. I spent a lot of money on this and all I'm asking is for them to replace both rails. I've wasted so much time trying to get a hold of someone. What kind of customer service is this? The warranty they promise is misleading. At this point, I demand a repair and credit or a refund of the bed.

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5:41 pm EST

Living Spaces Furniture nolan leather dark grey sleeper couch and warranty service

Purchased a $1495 couch (Nolan Leather Dark Grey Sleeper) along with a $559.50 5-year "Care Free" Plan (oh the irony).

Specifically got the warranty per the sales associates recommendation because the sleeper has moving parts and those are the ones that tend to fail. Sure enough in less than 2 years of occasional use the sleeper developed two issues:

1) When the couch is extended into a bed, the upper part of it is sunken in, causing the body to be at a downward angle, with head lower than feet.

2) The entire frame creaks loudly at the slightest motion.

I bought a new $120 replacement mattress since those aren't covered under warranty, but that didn't resolve the sinking issue so I filed a warranty claim.

Someone came out and said that the frame will need to be replaced. Later the claim got denied stating loss of resiliency due to normal wear and tear.

I reached out to Living Spaces directly through their website, but they just repeated what their warranty service said saying wear and tear isn't covered.

Notably, the Living Spaces own website claims that on average a quality fabric sofa can last 7 to 15 years, quality leather sofas can last even 3 times as long as that, so loss of resiliency due to wear and tear after less than 2 years, is far too premature, to say nothing of their refusal to honor their 5 year "Care Free" warranty plan.

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3:44 pm EDT

Living Spaces Furniture $4000 worth of furniture

I purchased a new living room set and bedroom set in September. We scheduled a delivery date in October to ensure everything will be delivered. Day of delivery which was 3 weeks out we only get half of the purchase.

No one informs me about when I will get my delivery. I have called 4 times to voice my displeasure and still nothing. They told me today oh we have it in now you want to schedule a delivery? So if I didn't call today to complain who knows when I would have received it.

It is also appalling that there is no manager to deal with these issues. So unprofessional.

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11:30 am EDT

Living Spaces Furniture furniture delivery

My daughter ordered a couch set on June 29, 2019 we were told that because it was a custom order and had to come from CA it would take a month so when we called last Friday they said that it had been delivered to the store and was on the truck, we are at a week later and when we called today we were given the same information. We have been very patience, but I feel like this is taking to long to get it off the truck . She has spent over 8000 dollar at this store and this is not Good Customer Service.

We would like then to give us a date when it would be delivered, not that it is still on the truck.
[protected]@yahoo.com
[protected]@yahoo.com

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Update by Pamela LaNiece Holt
Aug 07, 2019 11:31 am EDT

Waiting on responce

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10:41 pm EDT
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Living Spaces Furniture furniture store

I purchased a living room set from living spaces and the experience was a nightmare, first they gave me a an early delivery time that i asked for but when the sent out the text the next day the time was changed and when i tried to call no one answered the phone, they game me a late delivery time and i was the last stop so my whole day was spent waiting on them and when the finally came they had the wrong pieces and one of them was damaged, the driver called the warehouse and offered to go and get the right piece and bring it back and they said no that they would have to schedule it for monday. so now i have to get someone to sit at my home for mondays delivery i will never buy anything from this company again, customer service is [censored], shop there at your own risk because i never will again and im going to advise evryone i know to do the same.

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12:29 am EDT

Living Spaces Furniture leather recliner sofa and loveseat

BEWARE of the cheating they do at the Fremont store. We picked up a leather recliner sofa and loveseat for 5k, first time the sofa got delivered it's lights weren't working, and the loveseat's lumbar support wasn't working. Second time they sent us a piece that had torn leather from many places. The third time we wanted replacement because damaged goods being delivered to us repeatedly we were told the item is not in stock. We went back to the store, picked another set at a higher cost. The third delivery was shamelessly faulty because the arm of the recliner didn't match the color of the rest of the sofa. We cancelled the order and asked for a refund. The store manager Suzy called us next day and said I understand we'll go ahead and cancel your order. It's been 4 days since, when I called up the customer care to check on my refund I am being told they're charging us a 160 dollar restocking fees because we ‘refused a good order'! Now they're asking us for proof! Despite all the calls we made to the customer service for help we're being treated rudely. NEVER buy anything from them again. Happy to join a class action lawsuit against them.

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5:02 pm EDT

Living Spaces Furniture horrible furniture experience - bedroom set

I purchased a full bedroom set (bed, dresser + mirror, nightstand, and chest) in April and my only delivery option was May. I scheduled a delivery option with their third party vendor, Ryder, to have my pieces delivered and assembled on May 25th. The morning of that date, I get a call from Ryder Customer Center to inform me that my delivery was missing pieces. I asked what pieces, they simply stated pieces to set up my furniture. So, I can either have it returned to the warehouse or delivered now to come back later to assemble. I chose the latter. Later that day, I called Living Spaces to inform them of the issue which caused me to push the delivery back of my mattress. Now, I was under the impression as Ryder was a company they hired, they had all details to my delivery mishap. I had to re-explain my ordeal to several reps. And the same, repetitive question was being asked of me, "what pieces" as if I did not pay a sizable charge to have experts determine this of my items purchased.
I asked if Living Spaces and Ryder performed due diligence to ensure all items and pieces were there before shipment and delivery. Supposedly Living Spaces does and Ryder should as well. And I was informed that at bare minimum the vendor should have assembled the bed as all the necessary pieces would be in the packaged boxes. I was informed that the pieces (i.e. hardware) would be UPS'd to me and I would be provided a tracking number. They also informed me that they contacted Ryder to schedule a date and time for assembly. Ryder representatives came June 1 to uncover that they can't set up my bed because it has no hardware (i.e. screws). Surprise, surprise. The only action they were able to perform was putting legs on some of the pieces, that's it! Mirror still not attached and bed pieces lying on the floor. I paid close to $3, 000 on a bedroom set and still, still...the job is not complete, I am missing pieces, and I can't sleep on my bed. My mattress is on the floor. Choose Living Spaces at your own accord, but this whole entire experience has left me pissed off and irritated, and the furniture has become a symbol and reminder of that.

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8:59 pm EDT

Living Spaces Furniture poor customer service

Purchased a couch and paid for next-day delivery. We received a call next morning informing us they were overbooked and wat to schedule for the following morning and would refund me the delivery fee. Come the following day as we prepared and waited for our couch to arrive we get another call wanting to schedule again. Needless to say this is unacceptable.

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6:02 am EST

Living Spaces Furniture furniture, delivery and damage

Delivery drivers caused major damage to 8 foot wood door when trying to bring furniture in. Also wood floor damage where they slid the coffee table op the stairs. Also lags to furniture missing along with pillows the drivers stole. Would like damages addressed and fixed and pillows replaced. Also parts to furniture fixed or replaced. Have made several calls and get a different answer from someone every time

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4:06 pm EDT

Living Spaces Furniture rude and obnoxious service

Friday, 10/19/2018, 11 a.m. my wife and I along with our granddaughter ( second daughters child) met our daughter and her husband at the Huntington Beach store as they were shopping for a new coach. Our granddaughter is 15 months old and toddles about, needless to say it was a challenge to keep her safe and free of damaging the nick-naks.

The sales associate informed me there was a play area for kids within the store, so I took my granddaughter hoping this would be a safe area for her to walk and not damage anything. The play area was not staffed, there were no children in the room, it took six minutes to have a clerk show up. I was then informed that I would have to leave my granddaughter unaccompanied in the room with the store clerk, that I could not go in the room. I explained that was not really age appropriate and asked to speak with a manager.

I man came out, did not introduce himself, made no other explanation than that was store policy. I could leave her in the care of a clerk, I told him that was not age appropriate and having spent 33 years in the classroom teaching I would not trust my granddaughter to the vetting and background checks of your company. I pointed out there were no other children in the room. Again no apology basically nothing but an attitude that said [censored] off old man.
At that point I simply said, well I guess that makes the room pretty worthless, at that point he steps up on me and challenges "why does that make it worthless". I was holding my granddaughter at the time, when he closed distance as if to threaten me physically. At that point I took my granddaughter and left the store.

I no I will never enter one of your stores again. And will advise anyone considering a furniture purchase to check out the large number of complaints against Living Spaces.

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1:22 pm EDT

Living Spaces Furniture sofa

I purchased a sofa from Living Spaces. I visited a few times to the store to find a sofa, and spoke various store representatives about different options, including the dimensions of the couch and my concern of fitting into my apartment. The rep said that as long as they are standard doorways, the product should fit through and be delivered, as we were discussing the extended seat couch. She was very thorough in her explanations, so it made me have a false sense of security that delivery wouldn't be a problem to order a couch as long as the dimensions fit through the door. I purchased a 101" x 44" couch and on deliver day, they weren't able to fit it into my apartment specifically from the hallway into the apartment.

I don't think I would have so much of an issue, but the delivery man was so unprofessional that it made me question his ability to do the job at hand versus letting emotions dictate his ability.

On delivery day, the delivery man Jose Martinez stated that, "it would not fit through the doorway" into the actual apartment. As he was delivering the cushions, every time he came in, he said, "it's not going to fit/this is a difficult deliver." At the doorway, he stopped with the couch and said, "see, it won't fit." I asked him to try rotating the item sideways, upon which it did fit into the door, down the hallway. He proceeded to complain and curse that it would not fit from the hallway into my apartment. He made an attempt, but this time declined to take my instruction on rotating the item vertically upright and into the apartment, as he was trying to do it horizontally, which would have no chance of fitting. He then had me physically try to rotate the couch into the apartment, by myself with no assistance, which I was not strong enough, and then stated, "you see, it doesn't fit." He refused to at least try multiple times on my insistence that if he rotated it in, I think it may have fit. He was very aggressive and unprofessional during the entire experience. The best way to describe, he was having a tantrum because of the furniture not being an easy delivery, and taking it out on the customer. He knocked my address number off the wall when he was leaning against it, and told me to glue it back. I refused to sign the "property damage" part on the contract, and he aggressively got upset at me and said that wasn't damage, and that I signed a waiver in the beginning. However, he wasn't even lifting the couch at that moment, rather he was leaning against the wall.

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8:27 pm EDT

Living Spaces Furniture loric smoke sectional + their warranty "support" team

Their furniture didn't even make it a year without breaking and becoming lumpy and misshapen. I was still under warranty but actually taking advantage of the warrantee is a challenge. Their warranty support team love to tell you no, and refuse to be reasonable. I spoke with a manager that failed to follow through with sending a tech out. 2 weeks later I am back on hold and trying to reach someone. I was told that they had the wrong phone number which is a lie since I can see my information when I log in online. Don't waste your money on their crappy, cheap furniture and take no comfort at their warranty since you will need it and they wont make it easy.

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Living Spaces Furniture Customer Reviews Overview

Living Spaces Furniture offers a variety of home furnishings, including sofas, beds, dining sets, and decor accessories. They provide a range of styles from contemporary to traditional to fit diverse customer preferences. The company also offers design services for those seeking professional guidance in decorating their spaces. Customers can shop online at livingspaces.com or visit one of their showrooms for a more hands-on experience. The website features a room planner tool, aiding in visualizing furniture placement within a room. Delivery options are available, with some items eligible for same-day delivery.

Living Spaces Furniture In-depth Review

In summary, Living Spaces Furniture offers a user-friendly online shopping experience with a wide selection of furniture that caters to various tastes and styles. Their commitment to quality and value, paired with attentive customer service, makes them a competitive player in the furniture market.

Website Navigation and User Experience

The website is easy to use, with clear categories and search functions. The design and layout are modern and inviting, making browsing enjoyable. On mobile devices, the site is responsive, ensuring a seamless shopping experience on the go.

Product Range and Selection

  1. The variety of furniture offered is impressive, with options for every room in the home.
  2. They provide a good availability of different styles, from contemporary to traditional.
  3. There is also a nice selection of accessories and decor to complement the furniture.

Product Quality and Durability

Products appear to be made from quality materials, and the craftsmanship looks solid, suggesting longevity of the items.

Pricing and Value for Money

Prices seem competitive when compared with other retailers. They offer various financing options and have periodic sales and discounts, providing additional value.

Customer Service

Customer service is reportedly responsive to inquiries, with staff being knowledgeable and friendly. After-sale support is also highlighted as a positive aspect.

Delivery and Assembly Services

They offer a range of delivery options, though costs may vary. Delivery is generally timely, and the assembly service is appreciated for its quality.

Showroom Experience (if applicable)

Not enough information is available to comment on the showroom experience.

Return Policy and Guarantees

The return policy is clear and the process for returns and exchanges is straightforward. Warranty information is provided, offering peace of mind on purchases.

Customer Reviews and Testimonials

There is a general sense of customer satisfaction, with common praises for product variety and customer service. However, it is important to consider the trustworthiness of reviews.

Environmental and Social Responsibility

Information on sustainability practices and ethical sourcing is not readily available, and there is limited data on their community involvement.

Online Shopping Experience

The checkout process is streamlined, and there are secure payment methods. Online customer support seems to be effective and helpful.

Customization Options

There are some made-to-order capabilities, with a decent range of customizable products. The process for customization is user-friendly.

Loyalty Programs and Incentives

They offer a rewards program and occasional referral bonuses, as well as exclusive member offers, which enhance the shopping experience.

Brand Reputation and Market Presence

Living Spaces Furniture has a solid brand reputation, with some industry recognition. The company has shown growth, but more information on media coverage would be useful.

Comparison with Competitors

They have several unique selling points, such as a broad product range and customer service. Their market positioning is strong, although there are always areas for improvement when compared to competitors.

How to file a complaint about Living Spaces Furniture?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Living Spaces Furniture in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with the company.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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Ensure to follow these steps carefully to effectively file a complaint against Living Spaces Furniture.

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Most discussed Living Spaces Furniture complaints

failure to honor contract
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