The complaint has been investigated and
resolved to the customer's satisfactionResolved Living Spaces Furniture — fraud
resolved to the customer's satisfaction
On December 4, 2014 I bought a full size bedroom on line, on the receive it stated delivery for the same day at 8PM to MID window. The next morning I noticed two voice messages in my cell which stated “We will be there in 20 minutes” (10: 17 PM) and at 10:35 PM “The delivery is at the door, they will leave in 15 minutes, so you will have to re-schedule delivery and paid an additional fee of $99.00”. I called the customer service of the company to clarify the situation of the delivery. According to her it was my fault because I didn’t pick up the phone; therefore, I have to pay $99.00 extra and re-schedule delivery. “I am not paying $99.00 because you decide to send the furniture without talking to me” The employee was rude and our conversation a waste of time, so I open a complaint with the Better Business Bureau, I will give then negative ratings in every site available and I will dispute the charges on my credit card. Finally, if they still charge me $99.00 for not delivering furniture I will go to small claims. EITHER WAY THEY LOSE A CUSTOMER FOR LIVE! I am paying $99.00 to deliver and ensemble furniture and I just get problems, I could have picked up the furniture myself for free and avoid this entire situation. I must say that I went to purchase the bed in Target and I got free delivery.