Living Spaces Furniture
reviews and complaints

This furniture store is, without a doubt, the "worst" when it comes to customer service and unimaginable operating procedures (besides the fact they are greedy and misrepresent their policies). I bought a sofa from their online website and, subsequently, phoned them regarding their available promo or discount codes, including free delivery. They proceeded to announce they do not offer anything of the kind, to which I remarked that a multitude of other furniture outlets are, in fact, giving their customers an assortment of promo codes, discounts and shipping incentives. No remark from them - they couldn't seem to care less! With this in mind, I went online to a competitor and found a better alternative for only a few dollars more; however, my new purchase gave me a discount credit as well as free home delivery. I phoned Living Spaces to cancel my order with them at which time I was told I would have to pay a 5% "restocking fee" (absolutely ridiculous!). She told me this fee was "company policy" and was disclosed on my invoice. Only problem there - no invoice! When I attempted to download the "invoice", it was a blank page. I tried to reason with her, stating the sofa was not scheduled for pick-up until 10 days from now and that the item had never been touched or even seen by me and that "re-stocking" fees were a concept by which the customer paid this fee for returning an item they didn't want. Living Spaces has taken this absurd "restocking fee" to a new and entirely unfair level. Is is any surprise to learn I will never do business with them again?!?!?!?! Gary Benedict

Do not buy furniture from here.When you buy new furniture, they send you used items. They trick you and fool you, thinking that you will never find out that you got used and worn out furniture. They clean them really good so it is hard to catch. Hoping that they will never get caught. Well I caught them. So watch carefully I bought 2 new boyd sofa and they send me 2 used sofas. The inspection guys came and took it back and apologized for the inconvenience because it is obviously used and worn out furniture.(They were good about the situation).They charge you full price for used furniture. Ridiculous! I went back to the store and complained.They said they will compensate $80 with free delivery but later a guy named Lyuben change it to $40. He was talking to me like he was doing me a favor, take it or leave it like that way talking very manipulatively! very rude and ugly attitude. They don't think about you or care about you or even feel sorry for what they do to the people. They have no heart, no moral, or any shame for what they do to the customers. Stay away from these guys and from this store. Filthy liars. There was a sales person named Jenna. She said to buy one sofa furniture VIP furniture insurance so I could trick the company to cover the other sofa for free, since they are same identical ones. My husband said "don't they scan the barcode to check the item before they send them out from the warehouse to customer to check which is which and where it was purchased to know the history of the merchandise since we are buying vip furniture insurance?" and she said that's right and she quickly changed by saying yes you do need to buy vip furniture insurance for each of the sofa even though, they are same identical ones and said that they scan each merchandise to keep the record of the history of the item and for the vip furniture insurance record reference. So this means, when the warehouse sends these 2 identical sofa to us according to what Jenna said they should of known that these were 2 used sofa indeed because she said they scan them for the record since we are buying vip furniture insurance. She said clearly, they scan the furniture to see the history of the furniture. So they did know that this was indeed used items and still choose to send them out to the customer who paid for brand new item price. So be careful and watch out.

I called the VIP customer care line for warranty on our dining room table as soon as the damage occurred. I was told to email pictures and that our warranty would be covered (all this after waiting on hold for over an hour) After a week I had not heard anything and on my day off, tried to call back. FINALLY got a live person on the phone and she told me that my warranty WOULD NOT be honored because it was "accidental damage" (but it clearly states on my warranty paper that it DOES cover accidental damage) and that I was sent the information as to why. I was never sent any information via email, phone call or postal service. When I contested, she told me I needed to speak to a Living Spaces person so I was transferred over. I spoke with a woman who told me that someone would call me back THAT DAY. I never received a phone call back. Here it is 3 weeks later, on my day off again and I tried to call the warranty department, no answer. I called Living Spaces and was told they only handle manufacturer warranties. I was given a website address to contact the VIP warranty care department. She gave me www.servicecomusa.net. If you look that up, it is NOT the warranty claim department. So I had to search the 1-800 number thru google to find the correct email address. I sent another email and now I am just waiting to see if anyone replies. I am so pissed off. The whole reason we purchased the warranty is so our furniture is covered. It clearly states "COVERS ACCIDENTAL DAMAGE, water rings, water damage" then to be told that my warranty will not be covered because it was "accidental". It makes no sense. I am just about ready to load up my table and drive down to Living Spaces and force them to give me a new one.

Do not buy from this crooked outfit ! they didn"t deliver the furniture..four times..charged me 420 dollars to cancel the order!

Saturday may 9th bought a 7 piece sectional and two leather couches. $4200.. sooo happy! they told me it would be delivered on sunday, may 10th ..mother's day..i told them to come in a small truck. they came in a semi truck..couldn't deliver! they said later that sunday..no..the guy didn't get back in time. then they made appointment for wednesday morning, my 80 year old dad waited 3 hours..they showed up in a semi again... then they said they would come at night on wednesday.. they cancelled again..i am every one of these days canceling things i need to do..then today thursday ..they said we can deliver between 8 pm and 12 am. in the rain .. i said forget it and cancel my order...at 1pm in the afternoon..so tonight may 14th..i get a call at 7;50 pm i get a call they will be here to drop off the order the order i had cancelled.. i spent 20 minutes telling the guy how disrespectfully i had been treated and then they tell me they will charge me 420 dollars restocking fee! i told the guy i didn't want it delivered at all. they still loaded it and were bringing it in the rain! i am a fifth grade teacher and i have been scammed.. do not purchase anything from this company! after reading the other comments here i was afraid to have it delivered..they have in the past not backed up their products...their salespeople are nice..it is just a crooky outfit..

On December 4, 2014 I bought a full size bedroom on line, on the receive it stated delivery for the same day at 8PM to MID window. The next morning I noticed two voice messages in my cell which stated “We will be there in 20 minutes” (10: 17 PM) and at 10:35 PM “The delivery is at the door, they will leave in 15 minutes, so you will have to re-schedule delivery and paid an additional fee of $99.00”. I called the customer service of the company to clarify the situation of the delivery. According to her it was my fault because I didn’t pick up the phone; therefore, I have to pay $99.00 extra and re-schedule delivery. “I am not paying $99.00 because you decide to send the furniture without talking to me” The employee was rude and our conversation a waste of time, so I open a complaint with the Better Business Bureau, I will give then negative ratings in every site available and I will dispute the charges on my credit card. Finally, if they still charge me $99.00 for not delivering furniture I will go to small claims. EITHER WAY THEY LOSE A CUSTOMER FOR LIVE! I am paying $99.00 to deliver and ensemble furniture and I just get problems, I could have picked up the furniture myself for free and avoid this entire situation. I must say that I went to purchase the bed in Target and I got free delivery.

Living Spaces did not include legs or hardware to the bed I bought. I returned to the store where they told me that I wasn't in their "system". I assured them that I was because I have the bed to prove it but they insisted that I wasn't. They wouldn't give me the legs and hardware for my bed. I then called their Corporate office who told me they would be able to help me but I never received my legs or hardware. When I called back to find out when they had mailed it out, I was told that nothing was mailed. The bed is not assembled correctly so it's not being supported properly and it's starting to get messed up. I'm so upset and disappointed by the way they treated me. They passed me around from person to person to person at the stores and then at corporate and then finally they lied to me and they really left me feeling like I had been suckered. They ripped me off big time and that's not right.

Hello, I purchased Palazzo eastern king bed frame yesterday from living spaces online. I had ordered my bed for delivery due to the fact that I am a wounded combat veteran, and is hard for me to do much or get around.
When I first placed my order I was sent an email telling me that I would receive a call to confirm my order. I received a call from an Elizabeth Nuno. Elizabeth.[protected]@livingspaces.com. When I first got on the phone with Elizabeth she seemed very rushed and very rude. She needed me to provide a scanned and emailed copy of a few things. As I was in the process of doing so she was very rude over the phone and kept rushing me to email certain documents to her. I told her to hold several times and told her it would take me a few minutes, so then I just put her on hold. Lol.
Couple hours go by and the delivery truck finally shows up. Once the two delivery men arrived they did not say much to me as a customer and got right to work unloading and putting the bed together.
After about 10 min the bed was put together, but turned out they brought the wrong size bed to my house. What happens next really pissed me off. Not only were the two delivery men getting loud with me they left the bed that I cant even sleep on and took off with no help once so ever, and when they left my property they drove right on my lawn.
Now with that being said remember I am a wounded combat veteran served in a combat zone and was retired due to my injuries. I have never felt so ripped off and pissed on in my entire life.
After I columned myself I called Living Spaces after hours and left a message saying that I received the wrong size bed and for somebody to please call me in the morning.
0800 my cell rings and lone behold Elizabeth is on the line. Again she was rude and ###. I had told Elizabeth my problem and first thing she tells me is, its not there fault it is mine. Wow
I then asked Elizabeth what do I need to do to get the right bed. She said I have to pay a 5% restocking fee and another $99 delivery fee. I could of freaked out and started yelling and saying how I was a Vet and all that nonsense, but I am not that kind of person. Instead I said fine and payed $124 dollars on top of the $600 I have already paid, for a bed that probably cost $30 bucks to make. If I did not pay, I would have to continue to sleep on my hard wood floor, not so comfortable for someone such as myself suffering from combat injuries.
Anyway after all that nonsense, I have to sleep on the floor another night, because they don't do same day deliveries on exchanges. It just keeps getting better.
So I can order a bed online in the middle of the afternoon and get it delivered in the same day, but when living spaces messes up, and then gets payed for messing they for some reason cant get me my bed in the same day. Sounds like some priorities are out of order and should be fixed before no one wants to buy from this crap hole of a store.
Long story short DONT EVER BUY FROM LIVING SPACES.
Next time Living Spaces, you should treat all your customers with respect and dignity.

Bought a couch set there in Jan 2012 and had the delivery men sit them down in the middle of the living room and covered them with a sheet, told the men I was going to start painting...my husband was called out of town for a week and when he returned we painted that night, the next day when paint dried we moved the couch and found that the backs were falling OFF, I called LS and they said a guy would come repair them...I had them 12 days and their return policy is 7 days to discover a defect..I fought them tooth and nail reported to BBB and Credit company they took back the furniture and let me choose another set but charged a restocking fee...aaaaarrrrgggghhh, they tried to make me look stupid with BBB saying I was doing major renovation and caused the damage and I kept the first set...LIES! well I have had this NEW set for 3 Months and it is FALLING APART... I had my last set for 15 years with no problem I should have just had them recovered and kept them...I have another set in my upper Living room that I have had for 13 years with no problem...but this place is a ripoff they restock defective furniture and customer service is the ultimate worse service I have ever had, the supervisor yells says things like ABUSE...me and my husband are in our late 40's and have 2 daughters living here...ABUSE? DO NOT GIVE THESE PEOPLE YOUR BUSINESS YOU WILL BE VERY SORRY...ALL FURNITURE IS SUB-STANDARD AND CHEAP...

I have owned a Berkline reclining sofa and loveseat for 15 months. I was assured that by the sales staff at L.S. that these two pieces of furniture were high quality and that the manufactures warranty was excellent. Just one month after buying this furniture, Berkline went out of business. No problem, right? After all, Living Spaces is a big company and would certainly take care of any problems I had anyway. Wrong! The spring mechanisms in both pieces of furniture went bad just after one year. I called customer service and was told to take pictures of the furniture and email them in with my name, etc. (the furniture had a 7 year warranty on the springs) I never heard from them again, despite several attempts to reconnect with them. This company has no interest in serving their customers once they walk out the front doors. I realize their stores are big and pretty, and the sales staff is ok, but please understand that this is all a smoke screen. Save yourself a big headache in the future and shop where customers are still important and treated as such.

I purchased a very expensive Berkline sofa from Living Spaces in Rancho Cucamonga and after 14 months the spring assembly started to go bad. After contacting customer service I was told to take pictures of the item and email them to customer service. Of course I got no response.. Anyone who buy from this company is a fool. They have no intention of helping anyone after you spend your money. You are much better off buying furniture from a bigger established dept. store. At least you will be taken care of if you have a problem. I plan on contacting Berkline directly before I take legal action.

I ordered furnitrue on August 4th to be delivered on the 5th between 6-10pm. The sales person mentioned that the deliveries usually start down in my area and work their way back to Los Angeles where their warehouse is located. Therefore, my expectation was to plan on having the delivery guys arrive between 6-8pm since they would start on in my area. They also told me I could track my delivery on their website as of 6pm on the delivery day. So I did go to their website at 6:30pm to track how far out the delivery was, to my surprise the website said that they were still loading the truck and to check back later. I called the customer service number and asked to find out by what time they would arrive that night, to my surprise, the customer service person told me that my delivery was scheduled to arrive between 9:30-10pm (at the end of their deliveries). This definitely upset me a bit because sales person in store acted as if I should be first in line for deliveries and not last. That being said, 10:15pm came around and no furniture yet, so I called back the customer service number trying to track my delivery only to find out that the delivery truck was 1 hr behind and if I hadn't called, they never would of bothered to contact me and let me know what was going on. At this point, I am staying up extra late to let the delivery guys in and know that they still need time to set up the furniture. They finally called me back at 10:50pm to let me know they were on their way and I asked them to knock and not ring the door bell because my 3yr old daughter was sleeping. Surprise, surprise, the first thing they did was ring the door bell (I had just had the conversation with them about the door bell 10 min. prior and they couldn't even follow those instructions) and proceed to bring the furniture in and set it up. One of the delivery guys (there were 2 total) doesn't even bother to take off any of the wrappings for the pulls on my bedroom furniture. As if taking the plastic was enough. The other guy does do his job and sets up his side of the bed and night stands. So I complaint about the delivery and the hassle that I have had to go thru that night with a manager to which he responds that he is sorry and that they would credit me the delivery charge via check in 7-10 business days. So here I am waiting for the check to arrive (honestly if they just credit the card that was used, seems to me way more easier than cutting a check) and nothing. I call to find out what is going on and ask to speak to a manager of the back. The first sales person tries not to get his manager involved and said that he could help with my problem (I knew this was going to be a bad idea since he has no power other than look up information) so he proceeds to tell me that the delivery charge had not been procesed until today and that there was nothing that anybody could do and that I was going to have to wait for the check an additional 10 business days. If I hadn't called them, I would of just been waiting and waiting for the check to arrive. What kind of customer service is that were if they know they are not going to meet a deadline, they don't just call the customer and notify them as soon as possible. The company has contact information and should have notified me via letter or email or call.

This Rating is far ABOVE what they deserve. Should have checked out the complaints against this company before I purchased a special order sectional. Supposedly this is a high end sectional. I beg to differ. My wife and I have had this sectional for about 5 months. The first day after we received this section we could not get the brackets to line up and lock it together. Second day I rested my arm on the armrest and it collapsed. Then my wife and I noticed that the cushions when sat on collapsed all the way to the frame and the saggy springs (which dip way to low). We are busy people so we did not address the matter immediately. We recently visited the showroom to buy more furnature after having this sofa for about five months. We spoke there to a manager and addressed our concerns with the sectional that we bought. We went over and sat on the the same sectional on the showroom floor that we had recently purchased. The quality was a hundred times better, and this sofa gets sat on all day long buy the customers. The manager said no problem we'll take care of you. He referred us to the warranty department (Big Mistake). I dealt with Laura Raena who told us to send in some picture of the sectional. We did as she requested. We then contacted her after the picture were sent to find out what was going to be done about it. She told us sorry we cant help you. So I spoke with her manager John Benson. John told us the same thing. He also said the pictures looked fixed, as if we positioned the cushions in to take the photos. I asked him to send out a technician, which I was told they would do, and they refused. I told him I would be happy to pay the technician to come out. He again refused. I'm guessing its becuse I have a legitimate complaint that they don't want to document or replace the furnature. Steer clear of this company unless you want to take them to court.

The Sale of Goods Act of 1979 and the Law of Sales/Uniform Sales Act of California makes it an implied term of the contract that goods be as described of satisfactory quality and fit for purpose. As you are in breach of contract my husband and I are rejecting the Power Sofa and Love Seat delivered to our home on April 27, 2011. We request the following action to be taken by Living Spaces; either: (1) replace the Power Sofa and Love Seat and/or (2) refund the entire sum paid to Living Spaces for the Power Sofa and Love Seat.
Both items delivered have been defective since the date of delivery. Several telephone calls have been placed to Living Spaces since April 2011 to June 7, 2011 along with a copy of a letter submitted to Living Spaces on April 28, 2011 explaining numerous issues with this product, the delivery service and false promises by Living Spaces.
As of June 6, 2011, contact was made with Living Spaces because the Power Sofa and Love Seats are not operating and are defective, missing parts and power surge issues. This is extremely unacceptable and we have had nothing but issues with these products since the items were delivered to our home. We are extremely dissatisfied with the products received by Living Spaces.
We would appreciate your prompt response and resolution to our problem within two (2) weeks from June 7, 2011 or we will seek the help from a consumer protection agency, small claims court and/or the Better Business Bureau. Several requests for a Regional Manager to make contact with us have gone unanswered. We have initiated all contact with your store and are disgusted at the lack of professional courtesy being extended.

On june 1, 2011 I went into the rancho cucamonga store and was treated as if they did not want to do business. Not one employee attempted to assist me in my purchase. I made a phone call to ge money to get documentation needed for my transaction myself as employees watched and socialized encluding the manager on duty. Ge money employee asked to have living spaces employee contact them. Manager refused to make the phone call.in attempt to resolve my issue I contacted jon benson at corporate level who also did not seem to care or make any kind of offer or suggestion for my time and inconvenience. After a conversation with rob and noticing his attitude I directly asked rob if he was even going to attempt to make this right. His response was... "no".in disbelief to what I was hearing from people working for this company all I could say was "wow"... Then I heard a click and rob had hung up on me. I hope this gets to the owner of living spaces and he replaces rob and other employees who dont care about his company or his customers. The best way for a business to succeed and grow is by word of mouth. Very few people talk of good experiances in businesses but they all talk about the bad ones. I would have liked to make a purchase from living spaces and have been approved for finance, although as a result from how I was treated I am going to look elsewhere for my furniture.

Do not shop here if you have a problem the couldn't careless! Zero customer service and the quality is just as bad! Quality is sub-par at best, return and refund policy does not exist and you aren't told this until after you make a purchase and then it's downplayed! Do not shop here or you will be sorry! Boo! I pray this dump goes out of business. Macy's has better quality, customer service and store satisfaction policies in effect! Do not shop here! Do not shop here, do not shop here, do not shop here, do not shop here!

Once you buy something from this store it's yours. Terrible customer service or for that matter no customer service. No return policy. I bought a mattress that was substanially firmer than the floor model. They refuse to do anything about it. I smell lawsuit!

Do not shop at living spaces! Owner grover geiselman doesn't give a rats behind about the hard working customer that dishes out their money only to be scrwed over by this place! Do not buy here you will be sorry!

I purchased a Tempur Pedic mattress. It came with a 90 day return policy and two free pillows and free sheets. Well after 2 1/2 months I can't stand it any longer. The mattress doesn't dissipate heat and I wake up drenched in sweat. The same thing happens to my wife and she won't sleep on it. Well when I inquired about returning the bed per the agreement I was told that I would lose $607.00 because of a $200.00 restocking fee, $90.00 pickup fee, $180.00 for the pillows, $120.00 for the sheets and I can add to that $100.00 for the special cover that they will not let me return. So there you are, $707.00 I lose on a $3000.00 purchase. So I can understand the restocking fee but they should call it something else because I doubt a mattress will be resold. I can accept the $90.00 pickup fee. Where they lose me is the pillows and the sheets. The pillows are made of the same material as the mattress so why would they refuse to take them back. They are just as hot as the bed and I can't use them. $120.00 for sheets is over the top also. It seems to me that Living Spaces makes their profit whether I keep the mattress or return it. I was aware of all of this going into it except how awful the mattress is so I have nobody to blame but myself. I have posted this to warn others that Tempur Pedic mattresses are like sleeping in an oven. The salesperson will tell you how wonderful the mattress is and never mention the heat and trust me on this, the heat is bizarre. Like a dummy I didn't ask how much a pillow or the sheets cost so there again, I can blame myself. To anyone considering a purchase I would recommend that you refuse the free pillows and free sheets or wait the 90 days to take them after you have decided to keep the mattress. That would have saved me $300.00.

My 80-year-old mother bought a $530 dollar pillowtop mattress in July 2009. By February 2010 there was a significant, permanent, deep depression in the middle of the mattress. Living Spaces has a procedure for defective merchandise: the customer pays $50 to them, which they promise is passed on to an "objective" inspector who comes to the house to determine if the mattress is defective. Hmmmm, not only does the consumer have to trust that the assessment is objective but gets to pay for the privilege. You decide for yourself whether this process is fair and unbiased, or if you think that this is just $50 more for the same mattress.

She also bought two reclining chairs. They will not "lock" in the most laid back position. This is after the gentle use that my mother gave them in only 7 months of use. Living Spaces will send "someone" to look at them for $50, but they make no promise that the chairs will be fixed. Or she can load them in a truck herself, bring them to the store, and "someone" will look at them there. They make no promise that anyone qualified to repair them is at the store. You decide for yourself whether it is worth it to buy reclining chairs from Living Spaces.

Bought a sofa with significant wear and tear. Spoke with Manager, customer service and everyone told me the same thing:
- upon purchase - with pickup - I waived all of my return rights including warranties
- upon purchase - even with store delivery - I can only exchange the item, cannot get a full refund
- In my case, they flat out refused to consider any remedies even without reviewing my order or offering to inspect the damaged sofa.

Each person I spoke with from the company, rehearsed the same scripted responses above, which leads me to believe that this is not a one bad store, but rather a corporate policy.

Of course, I can sue them, or dispute with my credit card, but it is a waste of time. I'm only hoping that this review will help the next person from being victimized from this company. Horrible, horrible customer service. Stay away.

Once again Living Spaces Furniture sells a customer a damaged product. When the delivery drivers delivered the table they sub standard job in putting my table together. They (E&M trucking) left screws out of the table legs and damaged the extension arm. Long story short, be careful when dealing with Living Spaces customer service and delivery team.