LiveCareer
reviews and complaints

Our child needed a CV. The "free CV" service has been charging us over £13.00 per month ever since (twice in January).
They justified this by saying they had sent emails to our 13 year olds account and we should have seen the terms and conditions. They refuse to return our money.
I am absolutely sickened.
Do not use them
I have lost over £125 so far

I tried this "free" website and signed up for their "free" trial. I never used the website again after the "free" trial. They began charging me 34.99/month. I canceled my subscription on their website, but they continued to charge me. I called them. They refused to refund my money, even though I had never once used the subscription after the "free" trial. An honest and reputable company would refund your money if you never used their service!

Why am I being charged for something I don't use? My card is being charged every month by this site and I don't even use it. I was wondering why my money is going down and decided to check my transactions only to realize this resume site is taking my money and wasn't authorized to do such.

I request to be refunded all my money that have been taken out my account each month. $24.95 each month for the past 6 months so far.

Now I'm trying to log in to the site to see what's up and it's telling me that my email address isn't recognized.

Note: Livecareer.com seems to be a Resume Builder Website.

On November 2, 2017, at https://resumes.livecareer.com/r/chief-product-officer-106197600,
Livecareer is listing resume templates including my personal resume in my role as a Chief Product Officer at CloudCities Enterprises, which is missing my authorization. It is not clear to me how my resume was obtained and who did give Livecareer.com the authorization to list my personal information.

My name "Jan Halatsch" is still included in the document online.
This resume holds a lot of personal information that can be used for identity theft.

I never gave consent nor did I receive any loyalties from Livecareer.com for building an example resume for them.

Livecareer.com should remove immediately my resume from their listing and any of its sister sites or affiliated websites.

Regards, Jan Halatsch

So terrible to realize you have been charged for something you didn't use. Well. according to their term I did, I just had no idea about it.
It happens fast, without any notification. You pay 20 dollars and they charge 60.
I was impressed in a bad way, felt cheated and scammed. Worst of all you can't do anything with this, there's no opportunity to refund. It's kind of your fault you haven't read the policies, so don't be surprised you can't refund.
Terrible!

Hey guys, why do you lie about free resume builder? confess it's a huge lie.
Maybe it's free when you fill it out, but if you want to save it, you have to pay for it. Then it's just a trick.
I am not sure it's fair enough. Your website looks nice, but I still don't understand why you advertise something you don't provide. Why is there no trial? Then it could be called free.

I pay a professional resume service for 199 $ on 20 december 2016. I've enter all the informations asked to active the service, and then noting else happened. I call the 2 numbers : [protected] and [protected]. Last time, i'vetalked with a manager, she told us that she will send an email to her manager to ask for a reimbursement of my money, and she'll confirm it me back. It was last week and nothing happened. By phone, everybody tells me that they can see the paiement but i didn't have any service. What can i do now?

I think they are robbers!

First off, what you guys did was shameless. Like most, subscribed for a week but somehow or whatever reason they kept charging me without any notifications. Not a single information or bill to my email but they kept taking away my money for almost nine months.! Change your company's name to MyperfectLoot Instead. Either reimburse the money that you STOLE without letting me know.!

I used this company 12/19/2016 to build a resume, I paid $1.95 fee only. I noticed today that my account had been charged $24.95 on the following dates 01/02/2017, 01/30/2017, 02/27/2017, that is $74.85. I have filed a dispute with my Credit Card Company and wish to state clearly that I have no further transactions with this company and thus did not authorize these payments.

I used this company April 2016 to build a resume I remember paying a small fee (only a couple dollars) to build a resume. February 2017, I noticed that my account had been getting charged $30.07 every month, that is $300.70 that I gave to this account to build a resume ONE time. Not to mention I did not even know I still had the account, I was never getting any emails about my account or this company. When I discovered that I was getting charged $30.7 I immediately canceled my card. I called the company and the customer service could do nothing about the money each month I've been charged for almost a year. This is very upsetting that this company could do nothing to help me. I recommend never using this company unless you love to give away money each month!

Hello. I used LiveCareer in the past and was very satisfied with this service. Everything was fine, I received proper service and enjoyed my time on LiveCareer. Problems began when I cancelled my account. I contacted LiveCareer customer service and their rep said that my account was successfully cancelled, but next month I got charged! They took $35 from me as if I still was their user. Contacted them and found out that it was actually true, for some reason my account was not deleted even thought month ago their rep said the exact opposite thing. Very disappointed with LiveCareer.

Good day

On August 20, I paid an amount of R13.11 for a 15 day subscription. On the same day another amount of R13.11 was deducted from my credit card. On September 10, an amount of R370 was deducted and I sent an email on the same day enquiring what it was for. I was informed by someone in Customer care that even though I had signed up for 14 days, if I do not cancel subscription it automatically goes into monthly billing. I have never in my life heard of such nonsense. My contract, which is legally binding is for the 14 days.
I will quote a portion of the response "After 14 days the account rolled into a monthly subscription that cost $24.95 USD.

Please be reminded that all of our subscriptions are auto-renewing. We have a continuous billing feature which charges your account after the 14-day period and every month afterward unless you choose to cancel your subscription beforehand. Since there was no cancellation request sent before the end of the initial period, your account rolled into a monthly subscription." This is highly illegal and an absolute rip off. I have sent another email requesting that the last deduction be refunded, but am still awaiting feedback.

The watered down response from the customer care consultant skirted around the issue and did not address my concern. I can imagine the amount of money this company is making from unsuspecting people. Their website does not indicate how the payment schedule work, of course as they would be exposed and no-one will sign up. No transparency and false advertising. I will attach both emails and the invoice which only only shows the order amount of R1, 95 (which equates to R13.11) where the other R13.11 and R370 comes from is beyond me.

I would like this company to refund my money immediately.

Leone Arendse

My account number is [protected]. Herewith email correspondence: Hi Leone Arendse,
Thank you for contacting MyPerfectResume Customer Care.

We apologize for the misunderstanding, we are more than happy to explain.

What happens often is that our customers do not read the complete information and only focus on the big main number which is the $1.95.

It is a pleasure to assist you!

If you have any questions or concerns, simply reply to this email or give us a call at [protected].

Monday - Friday 8 AM to 8 PM CST
Saturday 8 AM to 5 PM CST
Sunday 10 AM to 6PM CST

Thank you,
MyPerfectResume Customer Care

On Sat, 10 Sep at 8:40 AM, Leone Arendse wrote:
Thanks for your swift response,

Could you please indicate where on your website you indicate that your subscriptions are auto-renewing if I signed up for 14 day subscription? This does not make sense if I only signed up for 14 days and now I am out of pocket over R340.

Regards

Leone

From: MyPerfectResume Customer Service [mailto:[protected]@myperfectresume.com]
Sent: 10 September 2016 03:36 PM
To: Leone Arendse
Subject: Re: Charges [protected]

Hi Leone Arendse,
Thank you for contacting MyPerfectResume Customer Care.

I apologize for the inconvenience. Our records show that you purchased our 14-day subscription on August 20th, 2016.

The subscription that you have chosen was only good for 14 days. This allowed you to download, email and print the resume that you have created. After 14 days the account rolled into a monthly subscription that cost $24.95 USD.

Please be reminded that all of our subscriptions are auto-renewing. We have a continuous billing feature which charges your account after the 14-day period and every month afterward unless you choose to cancel your subscription beforehand. Since there was no cancellation request sent before the end of the initial period, your account rolled into a monthly subscription.

Our records show that you have already cancelled your subscription. Rest assured that you will not be billed again. Your subscription is set to expire on October 1st, 2016. Your cancellation number is: [protected]. Please take note of this number for future reference.

It is a pleasure to assist you!

If you have any questions or concerns, simply reply to this email or give us a call at [protected].

Monday - Friday 8 AM to 8 PM CST
Saturday 8 AM to 5 PM CST
Sunday 10 AM to 6PM CST

Thank you,
MyPerfectResume Customer Care

On Sat, 10 Sep at 7:33 AM, Leone Arendse wrote:
Good day
I have noticed the following amounts coming off my bank account, herewith the dates:

20 August 2016 R13.11

20 August 2016 R13.10

09 September 2016 R346 (approx.)

Can you please provide a breakdown of what the 3 amounts are for?

Thank you
Leone Arendse

Invoice:
HelloLeone,

Hooray! You’re on the right path to resume perfection and now have full access to MyPerfectResume.

This order will appear as AX*MYPERFRESUME on your billing statement.

For your records, your order information is below:

Leone Arendse
Order No: 8801622
Last 4 digits of CC: 9080
Order Amount: $1.95

Purchase Details
Description Amount
MyPerfectResume 14 day Full Access
You now have full access to MyPerfectResume, the easiest way to build a perfect resume. Your full access includes MyPerfectResume and all its features for $1.00, plus MyPerfectCoverLetter for $0.95 billed separately. Your subscription begins immediately and renews on September 3, 2016 to our recurring service at $24.95 billed every four weeks. $1.95
Total:
$1.95

As a reminder, your full access will automatically renew beginning on September 3, 2016 at $24.95. You can manage your account settings here or contact our customer service department at [protected] (Mon-Fri 8am to 8pm (Central), Sat 8am to 5pm (Central), Sun 10am to 6pm (Central)) or email us at [protected]@myperfectresume.com

Thanks!
The MyPerfectResumeTeam

You joined MyPerfectResume.com on August 20, 2016. MyPerfectResume values your privacy;
read our privacy policy.

North America LiveCareer, Inc. 1 Hallidie Plaza, San Francisco, CA 94102
Powered by LiveCareer.com
You have authorized MyPerfectResume and your financial institution to initiate the transaction detailed above. You have acknowledged that the origination of debit or credit transactions to your account must comply with the provisions of local laws. This authorization is to remain in full force and effect until MyPerfectResume has received written notification from you of its termination in such time and manner as to afford MyPerfectResume and your financial institution a reasonable opportunity to act on it.

As an international company, MyPerfectResume processes payments from consumers all over the globe through LiveCareer UK, Ltd with its offices in London, England. Some banks charge an international transaction fee, even when the charge is in US dollars. We have no control over these fees and cannot predict what they may be, although generally they do not exceed 3% of the transaction amount. These fees are charged by your bank and not MyPerfectResume. Please contact your bank if you have any questions.

I used the service to write a quick resume. I then canceled it right away; so, I should have only been billed the $4.95; I just noticed 2 charges on my PayPal account; one for $19.95 and another for $20.15. So I immediately went to the Live Career web site and signed in to see what the heck was going on. It appeared my account was still active; so, I went through the process of canceling it only to be told that it was already canceled or set to expire. So why was I charged this ridiculous rate? What the heck kind of crap is this? I'm calling PayPal in the morning to dispute the transaction. I better not be billed again. This is total BS! This is fraud!

I haven't used my credit card in months so I didn't pay much mind to look at my statements. This was clearly a mistake because little did I notice this company has been charging me for months. The odd part is I never signed up for this service! I would never pay for a resume service (Or even a resume) especially when my university offers a better one for free. Luckily I can still file a dispute and am doing first thing in the morning. I went through my browser history and I did visit this site once at the time the charges started but according to my history, I looked at the page, clicked one link and then went back to my google search. I had no clue what this site was yet they've been billing me for months! Upon realizing this I have removed my saved credit card information from safari and my computer! It's no coincidence that this was the only credit card I had saved onto my computer/browser and the reoccurring payments stopped once they maxed my credit card out. Just a heads up to anyone who wants help writing a resume... You can screenshot the resume and just rewrite it if you're that desperate to use this site. There are plenty of sites that offer free templates if you're looking for a professional resume template. All you need to do is dl the template & rewrite whatever you have picked from this site. After I noticed this reoccurring charge I checked the site out and I assure you there are way better sites that offer free advice. Universities often have online pdf resume writing files with phrases, keywords, sample resumes, and advise for specific career fields. You do not need to pay for a site. You will not benefit from using a resume from this site if the employer is using an applicant tracking system. I believe the statistic for employers who use an ats to scan resumes is at something crazy high like 80% of all employers use one.

I decided to use LiveCareer service because they had free templates and I spent hours making my perfect cover letter. When I finished it I wanted to print it out but the site stated that I need to pay for it! There was no where mentioned that templates were not free! The price was rather cheap so I paid. But still I do not recommend this company because in my opinion they are very dishonest and hiding information is not a good thing.

The reps replying to these comments continue to claim that it is clearly stated that you will automatically be charged nearly 40 dollars if you do not cancel and yet look how many people are taken by surprise. This is deceptive.
I made an attempt to cancel my subscription before I was charged 40 dollars. I believe what I did was deactivate my account instead of actually unsubscribing like I thought I had. The customer service rep I spoke to on the phone just mumbled the whole time and was useless. I have had a ticket submitted for a refund but I know they will not do anything. If I am not given at least a partial refund I intend to continue leaving my honest review of this site anywhere I can and I will advise the Career Services department I work with to never recommend this site to anyone. In fact, they should advise against it.
What this site does is technically give you the minimal fair warning in order to cover their a**es but purposefully sets it up so that we will all fall into the trap of being charged without realizing it. It's very unprofessional and frankly it's a scam.

I joined www.livecareer.com and made a resume but was not able to use because there was something wrong with the format. So I went to another site and successfully made a resume there. I completely forgot about LiveCareer! But then I noticed that they charged me and took $40! They automatically signed me up and started to take monthly payments. When I joined the site I signed up for a 14 day free trial! That is totally unprofessional! Sent them an email and received no answer.

This site is nothing but scam! I paid some money and made my first resume. It was said on their website that all my resumes were available on the site and it was nowhere told that I had only 14 days access! Two weeks later I decided to make some changes, but it was impossible! And then they started charging me! When I contacted customer service they said that I have signed up and become a member. What? I never wanted to sign up and I never wanted to pay anything! They promised me a refund, but several days later I received a message stating my refund was rejected! LiveCareer is a Scam!

Their sight advertises free trial, which is not true. I had to sign up for monthly billing when I want to print my first trial resume. I never used their service after the trial, because their resume templates are not outstanding. When I had time and remembered to cancel "my subscription", the company did not refund the $39 monthly fees. Unfortunately I learned the hard way to stay on top of things and read the small print. They are thieves.