Long Island Rail Road [LIRR]
reviews and complaints

I am riding train from Greenlawn to Hicksville today. We boarded the train at 9:19 a m. We are a group of 6. We are all wearing masks. As required. Two ticket Agents cane through the train not wearing masks. Throughout the ride to Hicksville they never showed a mask. On the platform in Hicksville they still showed no mask. I am really outraged about this lack of professionalism on LIRR

What actions will you take regarding this matter.

We as customers deserve better than this flagrant abuse of rules

I look forward to your response

Thank you

The LIRR has a depot located at Richmond Hill NY 11418, from 121st Street to 129th Street and Atlantic Avenue. The sidewalk is very dirty, bushes up to 4 feet tall, garbage everywhere and uneven ground. Some people even defecate on the dirty, bushy sidewalk.

I include photos and a short video.

This issue needs to be addressed as soon as possible. The sidewalk must be accessible all year round.

In winter, the snow is not cleared away, forcing pedestrians to walk along the avenue. In summer, the sidewalk is not cleaned, forcing pedestrians to walk along the avenue.

130th Street underpass between 92nd and Atlantic Avenues, potholes, missing lights make this underpass dangerous for vehicles and pedestrians.

The underpass at The Van Wick Expy between Archer Avenue and Atlantic Avenue is dirty and dark throughout the year.

I hope the LIRR will take this seriously.

Thank you

Geovanny

[protected]

[protected]@hotmail.com

I just purchased tickets via MTA eTix for a last minute medical appointment to see specialists at John Hopkins in Baltimore MD so my stress levels are already high. I do not travel a lot these days being immunocompromised and am already anxious about this trip. In trying to keep things simple I purchased the tickets through the app. Well I accidentally bought 2 round trips instead of 1 round trip when I realized and tried to figure out how to remove the extra tickets this information was not easily accessible. After searching for 5 minutes or a few more I found what I needed only to learn if this action doesn't take place in 2 minutes I am charged a fee. 2 minutes is not enough time. Why isn't there an undo button to make this simple? I do not believe this is reasonable with the impossibly short time frame to find and perform such actions when I had to search for the answer on to how to fix this

Good morning I was waiting for the Long Beach train at Atlantic terminal at 1:10 AM It was posted on the app track three and on the big screen at Atlantic

Without any announcement or change on big screen or app they change train and track

Someone came to our train and tell me and about 20 order people that the train already left

I was here waiting since 12:30

I know this will fall on Deaf ears

My name is zamalodin gaffoor monthly rider

Who cares

It’s seem the riders time not important

My daughter uses the St. Albans and Locust Manor stations to travel between Queens and Manhattan. There are a group of young "men" who loiter there most of the day. Many times, they block the stairwell and intimidate, bully and insult her. There are no personnel to tell them to move. This is a potentially dangerous situation and I'm sure she's not the ony female passenger who experiences this.

I have gone to Penn station 4 times this year(2022) . Every time there is track work with extremely long travel times. There is not a clear message about switching trains, and where to go and how to find trains. We had to ask numerous people. There seems a lot of track work, when is it going to be done so we don’t have an almost 3 hour train ride? Makes us not want to go to city anymore.

The incident occurred approx 8:05 on the 7:49 Port Washington bound train shortly after I boarded from the Woodside station. Conductor #1154 saw me approaching the back of the car where he was collecting tickets. I had walked thru 2 prior cars trying to find a seat in a less crowded part of the rush hour train since few passengers wear masks. I was masked up. The conductor stopped me and asked for my ticket, I asked that he let me access my ticket wallet on my phone…he immediately escalated his tone, harassed me and told me I needed to purchase the ticket before boarding and refused to allow me to access my electronic ticket wallet to show my previously purchased ticket and after repeating the request and me also repeating that I would like to access my ticket wallet which I needed to do with a free hand and I had a briefcase in one and my handbag in the other, he raised his voice and forced me to purchase a ticket for a premium while standing. It is impossible to access your e-ticket without unlocking your phone once on the train and I have never had an issue before this conductor. I have been riding the LIRR to Manhattan for 22 years and have never had an incident with a conductor or been harassed by anyone. This conductor is a disgrace to the workforce and action should be taken to address this abhorrent behavior. He is dealing with paying passengers and has no grace or communication skills. I am a woman and feel violated and would fear this man if I were a man as well…he should not be permitted to interact with passengers if he has issues which he exhibited in a matter of seconds with me, unprompted. The passengers sat and watched in disbelief and one passenger told me to file a complaint which I know am doing. Thank you for your consideration and I hope proper handling of this employee. No conductor should abuse their power and authority the way that this one did.

I ride on the LIRR from Islip to Babylon transfer then to Penn station. I take the 5:26 from Islip. While on both trains a couple of conductors are not wearing a mask. I would like to see all of the conductors on the LIRR following what is announced over the LIRR speaker. Regardless of vaccination status masks are required. Thank you for your time.

While riding on the train from Islip to Penn station there a couple of conductors not wearing masks. This has happened several times on the way into New York City. Today’s date is July 19, 2022. This has been happening more in the last month.It’s mostly on the westbound route.It’s unsafe with passengers refusing not to wear masks and the announcements clearly state masks must be worn,to see some conductors disregarding there own companies policy I hope this gets properly taken care of, thank you.

On the 8:13am peak train from Lynbrook to Atlantic Terminal, the conductor on the train charged a "step up" fee for my senior mother. I have been taking this train every 3-6 months for the past year and not one conductor had ever asked for that. She said "even seniors pay the full price for peak trains." I purchase my tickets through the app and many conductors have never said such a thing. Also keep in mind that my mother is an emergency physician who is currently working and I am a Paramedic.

I have not traveled inside my state nor outside of my state since 2019/2020 till now.

It's been a while since I got on LIRR train. I used the machine located inside 34th Penn/LIRR station for the remaining trip (PennLIRR to Babylon. Babylon to Mastic-Shirley to join family celebrating mother's mile stone birthday.

I was so put off my the conductor of train 6142. He spoke with such contempt and extreme rudeness while and after asking me for my tickets.

I purchased 2 tickets using the machine at LIRR station w time stamp 22:02pm and 22.04pm amounting $12.00 and $7.50. I got on 10:15pm train to Babylon, and the ticket must have fallen out on the way to the train.

It is extremely rare experiencing rudeness and contempt from public and private transportation company employees even before any information is exchanged. The conductors are to explain things not threaten passengers even before discovering what might have happened.

I paid $10 for missing tkt with stub. It is not so much about money but unfoundly rude n aggressive demeanor that does not belong to person dealing w public on on-going basis.

I request LIRR conductor 6772 gets retrained in dealing with public passengers.

I used to travel a lot to NY manhattan and Long island. However, I never experienced such rude behaviors up front.

Please address the conductor's l demeanor with public passenger. Very bad image of LIRR.

I am a very tolerant person, but experience of abrupt contempt n rudeness even before interaction is unfound.

Sincere Regards

.

On my trip back to Long Island from Penn station today, Saturday July 09, the 3:10 Babylon branch, a panhandler brazenly stood in the middle of the car I was riding in and gave a long winded speech about how he needed money to get home,etc. No enforcement what so ever from LIRR personnel or police. Reminded me of every time I get on a subway in nyc and have to deal with this stuff. Hope something can be done about this sort of behavior or the LIRR will be like riding in a nyc subway car before long.

I was on my way home from Penn station after a long night shift. When a group of Mets fans came on the train and started to be excessively loud screaming profanity. Not only were they loud but they proceeded to climb on the furniture, the chairs, & the overhead bag is carrier. But the one thing that was unbearable was having to see this man’s bear behind several times as he proceeded to moon the passengers that were in the car. As a young women there should be no reason why I should be paying $20, $30 for the LIRR and be a witness to a grown man’s bare butt/ genitalia.

When the ticket man came around I had confronted him about the issue along with video proof of what I witnessed he ignored me walked away and proceeded to say “That’s nice”. As if the matter was not serious or important to him. When I asked him for his name he gave me attitude and told me “it was none of my business”

So many times it’s the old white ticket men who show no respect to the colored passengers on the train. This is the fourth time that I’ve been ignored and disrespected by an old white LIRR employee on the Babylon bound train

His hat Number is “1020” and he is a older white, Obese male, with short gray hair.

On July 4 the train from Massapequa to Penn 607pm

Conductors we’re not wearing masks and a good 80% of riders were not

The is in spite of signage and announcements

The train was packed so much that passengers had to wait in Jamaica for the next train to Penn.

Why not designate mask/mask less cars?

Or enforce your rules?

Access-A-Ride ID#: 1054464 - when I make resrvations I alwsy used to get email confirmations a day before the trip,& last time on 6/14/22 I didn`t., not even a TEL. confirmation.

Upcomimg reservation on 6/20/22 going to Columbia Allen Hopsital in NY 5141 Boradway , I need the email & TEL. confirmations. Thsi is a hospital test & I can`t miss it. P/U time from my house, 15 Caryl Ave. Yonkers, NY 10705 is at 10:33 A.M. & coming back from the hospital P/U time is at 2:15 P.M.going to back to 15 Caryl Ave. Yonkers, NY on 6/20/22

Please kindly send email confirmation for the 6/20/22 reservation round trip . Thank you.

Sincerely,

Veronica Bago

Client's ID # 1261539 and the name is Mr. Hoi Ming Ho who is a disable client.

6/16/2022 I booked 2 trips for 6/17/2022 with pick up time at 3:30 pm and 8:00 pm. For the first trip, I waited outside from 3:15 pm until 4:08 pm with no show of the car and no call from the driver. For 8:00 pm, I waited outside from 7:50 pm until 8:25 pm with no show and the driver called me at 8:37 pm when I was in the subway already.

I live near the Kew Gardens train station. There is a chugging noise that is made when the train crosses the track. This does not happen all the time, however it occurs when the train is going fast and is all day long. On the weekends, when the train is going slower, it is not an issue.

This is very disturbing to my sleep and quality of life. I bought the house during COVID and train frequency was less and they were not going as fast. I need this to stop!

Complaint # [protected]

In response to my prior write-up and your response:

The AAR client is P Robles, ID#723604. (He isn't aware that I filed this complaint).

His trips were both yesterday, June 7, 2022. Scheduled pick up times were 11:00AM and 4:00PM, with CTG.

Driver who refused to wear a mask and said after 2 years he was done with it, was the 4:00PM trip, which showed up about 5:22PM. (I offered him a mask which he refused and said it was his right in this country to do what he wanted and he did not want to wear a mask.

We live very close to the Southampton Train Station and are plagued with the train sitting idle in the station for hours at a time on Sunday.

The noise and smell from the train is really unacceptable and interferes with the quiet enjoyment of our property. Not too mention the wasted energy of diesel fuel and cost of such.

Perhaps there is a better solution such as parking the train away from residential properties or shutting the train off.

We look forward to a response to this issue.

I am a commuter within Zone 3 of the LIRR from St. Albans, daily I rely on the use of the LIRR for my commute to work into the city as other options are limited within this transit desert or extensively longer in commute time (2.5 hours). This has been an ongoing issue with trains being delayed or not departing as scheduled for years, however it seems this problem has been exasperated in recent months since most of the city has been forced to return to work in office as of April. I have been late to work at least 4 out of 5 five work days due to constant delay with MTA trains, including that of the LIRR at great lengths. Today is just another example of this and while a 7 minute delay may seem short for the 9:22 train to Penn Station, it adds at least 30 minutes to my entire commute, which is 30 additional minutes I have to sit at work an additional 30 minutes that I did not bargain for. If trains are going to be late daily change the fare because I am not paying to be late!