Liquor Control Board of Ontario [LCBO] reviews & complaints 2
View all 196 complaintsLiquor Control Board of Ontario [LCBO] - Customer service
An employee refused to serve me because my 14 year old daughter had pushed the shopping cart up to the cash register. I'm 43 and was af sound state if mind. He said my daughter was handling alcohol even tho she never touched the bottles at any point. He said to come back in 24 hours. I've been going to the big bay lobo in Barrie for a decade and never had this issue before when my kids and other customers kids were touching carts. Children can sit in the carts so does that also pose an issue? The employee was rude. He is in his 59s grey hair and was very loud, embarrassing me and my daughter when we did not do anything wrong.
Desired outcome: Employee reprimand
Liquor Control Board of Ontario [LCBO] - customer service. bad management
My friend went into this lcbo location where she has purchased alcohol several times and never had her Id. She is 27. She also has a broken foot. She comes out and I enter the store going to buy the same bottle of wine. The clerk tells me that I'm not allowed to purchase it. I said fine and went and grabbed a new bottle. And got back in line. This is when I got into sharons line and gave her my ID before she even asked. Which I should mention I am 26. The teller from behind her yells over not to sell me the alcohol. Sharon then called over manger Todd and asked him and he told her that I could purchase anything I wanted becuse I had ID . Sharon then told Todd I was buying it for a minor which is incorrect. All well saying this in front of a full store of customers. No privacy at all. Todd also asked her how she had proof that I was buying this for a minor. She said she didn't he said to sell it. So I then asked for the original bottle back. Sharon turned to Todd and he said no. After he had just said I could buy anything I wanted because I had ID. I should mention I am from muskoka. And I do not live here and people forget their ID all the time especially when that location has severed her several times before. What a poor excuse for customer service and management.
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The rule is that if anyone who is appears under 30 who touches product, we can ask ID for. Some staff make mistakes, and over react to situations like this. We are sorry. Please contact https://hellolcbo.com/ and file A direct complaint against this staff member.
Cheers,
LCBO