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1.4 428 Reviews

Lincare Holdings Complaints Summary

39 Resolved
388 Unresolved
Our verdict: If considering services from Lincare Holdings with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Lincare Holdings reviews & complaints 428

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7:17 pm EDT
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Lincare Holdings portable oxygen

I am on Dr ordered O2 around the clock. I have a concentrator which is kept upstairs with the tubing encased in heavy plastic because my cat insists on chewing the tubing. I have finally figured out that if I use tanks downstairs with 7 ft tubes pieced together I can get by with doing housework and also can bring the tanks outside and to the basement where I have been doing work with my nephew. I also go out everyday for 3 -5 hours doing what I need to do to stay healthy and active.
For several months now the delivery man has insisted that I was a problem and gave me a hard time just about every week. Today they did not leave me any E tanks and only left me 12 m-6 tanks. I use that many tanks just taking care of business and will now have none for my downstairs/outside/basement activities.
Basically they are forcing me to choose between having O2 at night or in the daytime.
They also have not been sending my c-pap supplies and 2 months ago sent me a 1 month supply and told me i could not order more until the following month. I still have not received any filters. I had not received any supplies in 6 months before that. .
This company has gone seriously down hill in the past few years. Most especially since I have been using more. Believe me they did not complain when I was only using about 12 tanks a month and they were receiving full payments.
I am thinking about changing to a local supplier. That does not seem like my best bet for travel but it might be worth the hassle.

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12:22 pm EDT
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Lincare Holdings oxygen equipment

My sister is completely oxygen dependent. She has excellent health care coverage. She has dealt with the lincare company for several years and their service has deteriorated to the point of gross negligence. Yesterday, she had to be rushed by ambulance to a local hospital because lincare recently provided her with a defective concentrator and ignored her pulmonary doctor's prescription for the correct liters of oxygen. Their negligence resulted in her gasping for air and an emergency hospital stay. The hospital will not release her until they are assured that she has appropriate oxygen at home. Lincare employees have been rude and totally insensitive to my sister. However, they were very cooperative today when the hospital contacted them and made all manner of excuses for their unacceptable behavior and actions regarding my sister. Needless to say, our family is now looking into local alternative home oxygen suppliers.

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lewis lamson
newark, US
Sep 19, 2014 7:29 am EDT

I have complaints about the Newark Ohio office. Call in for something and it seems like your request falls on Deaf ears. Very poor Customer Service. By reading the other complaints, might be better to change companies. Sent email to corporate office this morning. Am waiting to see if and when I get an answer.

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10:42 am EDT
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Lincare Holdings refuses to bill insurance

The Lincare here in central Texas is a joke. They refuse to bill our secondary insurance for my nebulizer medications. They state they do not bill secondary insurances. Then why is there a secondary insurance section on the back of the billing statement? Then why do they ask for the secondary insurance info on the front of the billing statement also? Then why when you call them their prompter tells you to let the rep know if you have secondary insurance? Makes no sense. Lincare needs to chance its name to Lindontcare. They are the WORST pharmacy we have ever had to use. We cancelled our service with Lincare and went elsewhere.
They are rude and uncaring people. Don't use them!

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4:25 pm EDT
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Lincare Holdings horribe place to work unethical

Horrible place to work, very disorganized, pay is horrible. They work you like a dog and treat everyone like crap. Center Manager in Falmouth does absolutely nothing all day. Area manager only cares about himself.

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thebunny
Birmingham, US
Aug 05, 2013 5:14 am EDT
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I'm an employee, too - I had travelled last summer, about this time last year (August). I had over $300.00 in travel expenses (not nearly the same amount as yours, but still...given the crappy pay, I can ill afford to be out that kind of $$$$$$$$$$.) Anyway, it was right before Christmas and 3-4 follow up expense report submittals before I finally got it...I'm still there now, but can't help but think I work with a bunch of horrible loosers...

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INR
San Angelo, US
Apr 03, 2013 11:46 am EDT

I am currently an employee with Lincare. This company owes me over $5, 000.00 dollars for gas mileage and other expenses. I have submitted my expense report twice and have yet to recieve anything. I have left countless messages with the person in charge of our region and have not gotten a single phone call. Im sick of this and I'm on a mission to roll Lincares name in the dirt if I do not get what is owed to me. This company is horrible.

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Debra Mitchell
West Palm Beach, US
Mar 26, 2013 11:07 am EDT
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I was referred to Lincare Home Care Services in July 2011 after an accident. I have been trying to get a refund from Lincare for over a year. They continued to bill me and my insurance company after the severe ankle fracture in July of 2011. I kept paying thinking we just owed co--pays so I imagine they were going to milk us for as much as possible. I finally contacted my insurance company to find out why they were not paying for the wheelchair. They informed me we had a prescription for the chair and they paid through that prescription then finished paying it. I had turned the wheelchair in and it was picked up less than a month after renting it because it was huge and I got a small scooter to get around in. I kept invoice that it was, indeed, picked up so they were to have put in a refund for us. I had paid them almost $300.00 too much. I have called them every 2 or 3 months for a year and still no refund. Each time I get the same remarks, "I am sorry, I will get with my supervisor and get a refund started" nothing! I spoke with a couple of girls once February 14, 2013 and once March 11, 3013 and both gave me same statement, "I will personally handle this and get your refund, I do not understand why it had not gone out" the last one said she saw where it was approved and started then stopped. How can companies like this stay in business? I am filing a complaint with the BBB and will continue calling them until I get a check but everyone needs to be forewarned about LINCARE. I am also calling PBOI where my surgeon is and request they check into the company and do not use them any longer for their patients. Will also call Jupiter Medical Center where I had surgery and inform them of the scam on patients. Everyone needs to check their billing statements thoroughly. Horrible business practices.

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11:32 am EST
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Lincare Holdings liars

I ordered my infant's special, doctor-ordered formula through Lincare (referred by my insurance company because their prices beat Apria's). Awful experience. I was lied to by the dietitian, resulting in over $900 in unexpected medical bills. I talked to the area manager who was unprofessional and offered no assistance. In reality, their prices DIDN'T beat Apria's. They charged WAY over what they quoted to the insurance customer service rep handling my case. I'm furious. They are unprofessional, their employees are uninformed. I wouldn't recommend using Lincare to ANYONE, for ANYTHING.

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Kela1268
San Antonio, US
Jul 19, 2015 5:54 pm EDT

Maybe they are all doing meth with Brenda in Modesto, CA

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Mad as can be!
Glastonbury, US
Mar 25, 2013 7:23 pm EDT
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Lincare- Ct.
After years of begging my husband to look at his sleep apnea, he did last September. They gave me a quote, which I double checked several times. Well, let me tell you, they are all liars. I have received several bills, that do not jive. When asked for explanations, I have been told just as many stories. They are incredibly rude. Today, I was actually told, that know one in the company will ever speak with me. They will now, after 6 months only speak with my husband. I have been scammed and I am very upset. Any advice is welcome. It's very clear, all too late, lincare has hurt several people.

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9:17 pm EST
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Lincare Holdings extremely poor service level

I have had several delivery time and no show issues with the Oxygen business at Lincare. Linde was the company name but they were taken over by Lincare. Inept scheduling of deliveries then they do not show or are very late or they just show up without ever scheduling a delivery (like I am waiting all week for these ###s to show up!). Today they were very late, the driver told me that he was covering two territories and had "two more deliveries before mine" and at that time the two hour window was already blown. Very poor management, customer service, and a complete lack of supervisory and managerial skills. I called the answering service and tried to get in touch with Brenda the supposed GM of my office but after two tries through the answering service I gave up. I will hunt her down on Monday before I complain to my doctors and their staffs so that they lose business on top of mine which I intend to shift to a better company. Stay Away! People with medical issues have enough trouble in their life with out dealing with poor customer service.

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11:40 pm EST
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Lincare Holdings harassment by office manager brad

Lincare of Sierra Vista, AZ is the worse oxygen company I have ever had to deal with. I am an active 66 year old woman who has sarcoidosis, bottom lobe of my lung removed and asthma. I try every day to stay active, swimming and riding my stationary bike outside. To do these things I use E oxygen tanks. The doctor gave Lincare a prescription that stated I use 4 to 6 l.p.m. Brad who is the new office manager at Lincare in Sierra Vista AZ has been harassing me since he started working there a few months ago about how many E tanks I use. He has accused me of drug seeking oxygen which is so outlandish it is laughable. My doctor said if I was drug seeking I should drug seek a "good" drug and laughed. This guy has broked the hippa law and I reported him to his boss, since then he is on a vendetta toward me. I have gotten 2 nasty phone calls from him one of which was today, telling me I will not get the oxygen I requested because 12 tanks is my limit. Last week was Thanksgiving so I used 15 tanks and was brought 9 last week so since it was almost 2 weeks I used more oxygen tanks. He told me to find another company and they would not deliver any oxygen the next day! I called the office a couple of weeks before this and he answered the phone and told me at that time that I still had 8 months left before I fell into the Medicare doughnut hole and I can change O2 companies. No oxygen company will take me with just 8 months of them getting paid and a year of not getting paid. This man treats me like a child on the phone and talks down to me. Reminds me of a bill collector. I am his customer! I saw another complaint on the internet in regards to this guy so I am not the only one unhappy with him. I am now on breathing treatments because after our little go around on the phone I am in an asthma event worried about my oxygen. I have filed at least 3 complaints through their corporate offices and nothing has become of them. I have talked to his district manager and we agreed on 12 E tanks a week and nothing was said about C tanks. Brad is saying 12 tanks altogether E and C combined. This was not what his boss and I agreed to. This guy is out of line and is on a vendetta against me.

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Oyxgen
Holden, US
Sep 27, 2014 11:00 am EDT

Refuse to bring my oxygen to me.

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20/20hindsight
Sarasota, US
Sep 18, 2014 3:52 am EDT

I am a long term cancer survivor who has had Lincare halve my oxygen bottle supply as well.I also suffer from asthma.I know EXACTLY how you feel after talking to Lincare's minions!Its NOT, just Brad, honey;the rot goes all the way to the top.The contempt that you feel from these folks is company wide among higher executives.In order for those few with rudimentary consciences to sleep at night, they tell themselves we caused our own problems(probably by smoking).Well, I never smoked a cigarette in my life, nor did I drink, do drugs, or even eat meat when I got cancer at 19.It was a pesticide exposure(house was tented for termites;w/in 6 mos.both dog and i developed lymphatic cancers.)The "treatment"I was then given(radiation)fried my lungs and heart.How I am at fault for any of this I fail to see.I am guilty only of trusting what professional people told me was "safe"(yeah, safe for their bank accounts!) I suspect many Lincare patients are in the same boat;helpless victims of outrageous misfortunes.Even former smokers do not deserve such contempt as Lincare employees heap on them.Nicotine addiction is a harsh master that many never escape.It is a disease, not as much of a "lifestyle choice"as Lincare executives pretend so they can look in the mirror each morning.I have watched people I love struggle desperately to quit.The snide, nasty attitude heartless Lincare employees demonstrate towards patients is obscene.Lincare also cut my bottled oxygen(while still billing my insurance for the concentrator they KNOW I can't use!.)The unhelpful woman at Lincare suggested I call my utility company for help when I told her it blew fuses, heated up my house, +doubled my electric bill! Florida in mid August is as hot as Arizona.Miserable soul, sitting in her AC cooled office, telling a single mom cancer survivor to get help from the worlds least helpful utility!I hope she and ALL Lincare executives spend eternity in a VERY hot place!
I suspect the bottled oxygen is less profitable for them; that is why patients seeking bottled oxygen are getting short shrift.Your experience was so similar to mine that I had to respond;I even had them torture me over billing issues that were not my fault(a years worth!)They make false promises to enlist people, then they proceed to torture their patients.Sadly, we are easy prey for these predators;its hard to fight back when you can't breathe!
Brad is just a small, smelly cog in the whole rotten machine that is Lincare.It goes all the way to the top, I assure you.My mother spoke to Shawn Schnabel, Lincare's president about my situation; her assessment of his character is not printable.What I can tell you in socially acceptable terms, is this;he has as much sympathy for the people that enrich him as an alligator has for its lunch! Prehaps the solution for all of us is to take our cash out of his claws! A company that bribes physicians to use their service, & then shortens patients lives by literally choking their air supply off doesn't deserve to profit from our misery.I am looking into smaller companies.

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11:29 pm EDT
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Lincare Holdings cold-calling

Lincare is a company that uses a autodialer to cold-call homes late in the evening to sell their services and merchandise. I received a phone call just before 9 PM and asked to speak to the night manager. When he answered he gave his first name as "Courtney" but was unwilling to provide his last name. I told him that I didn't blame him for being ashamed of the work he was doing, but that he had no excuse for being a coward. This company and its activities are unethical and demonstrate little regard for their customers. From reading of other complaints registered against this company, I would say that it borders on the criminal. Do you business with them at your own risk. You've been warned.

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Kela1268
San Antonio, US
Jul 19, 2015 5:53 pm EDT

Good! Complain to the government!

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Unhapper Camper
, US
Jun 12, 2014 7:47 pm EDT
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Placed an order with LINCARE in Mesa AZ on April 4 2014. Local LinCare has not delivered, called, or notified me regarding unnecessary delay in any way. I have called their local office two times, and always get the same type of responses: (1) it's still in billing; or (2) your Doctor's office has not sent the material we need.

Both answers are cover-ups as I have had no problem with past insurance billing (2 kinds) and previous company paid 100% of routine orders for Mask; tubing; water chamber; etc., In addition I faxed them a copy of the necessary doctor prescription; old C-Pap records of medical necessity; along with past records & invoices of past activity etc. All this, then a Company specialist wants me to come into their office before they can process my formal request? (Rep did come to house; re-signed everything; then went into the "Black Hole".

It appears LINCARE Gilbert AZ was a poor choice for the ordering of routine C-Pap supplies. Readers are advised to AVOID THIS COMPANY especially if you need SERVICE. It's a good thing I have a couple of old masks. tubing, etc. I am worried what I will run into when the "old masks" are totally unusable.
Worse yet, if this company continues to provide such poor service here in AZ. they won't be in business much longer. LinCare has lost the opportunity to make at least 2 mask (+) sales so far, am I am getting material ready for a better or replacement company, AND AVISE YOU DO THE SAME!

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10:35 pm EDT
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Lincare Holdings supping cpap machine noing lost contract with insurance

In dec of 2011 I went to lincare in greeneville tenn. To get new cpap because I had be doing busness ther for a few years I obtained a cpap filled out insurance paper work till last of may got bill for 7 months of charges for rent to buy on cpap ins would not cover because they were not contracted with my insurance since november of 2011. Is this deceivetful not telling customer or is it a way to get money noing customer will have to pay bill since insurance has no contract with supplier

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MariettaMHALL
, US
Dec 03, 2012 2:03 pm EST

My wife has received oxygen support services from LinCare for over and year and they have been great to work with. We have traveled to several states and they have made the necessary arrangements with little confusion. We have learned that we have to double check because they do have some communication cracks--as would be expected in any system this large. Our experience with them has been very positive and much of the credit may go to the driver/support person who has serviced us.

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8:09 am EDT
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Lincare Holdings overcharges

Ripoff on cpap machine, told me it was rent to own (Then later told they are not a rent-to-own company) when purchased and I would never pay more than $25 a month with insurance etc. Excessive billing for an $800 retail machine, paid nearly $700 out of pocket. Shysters. Never ever do business with again.

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Heywood Yarobme
Stuart, US
Jul 23, 2013 9:10 am EDT

Completely agree - Lincare has been one of (if not THE) worst companies I've ever dealt with. They are rip-off artists with labcoats on. They have botched EVERY invoice from day 1, they send the incorrect replacement pieces and then charge an arm and a leg ($100 for replacement nose pillow that can be found online for $24.95?!) - $20 for a filter...on a unit that has a re-usable filter?! Unbelievable.

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Disappointed Lynne
Tooele, US
Jul 05, 2013 7:01 pm EDT

I also am having problems with their billing practices. 6 months ago I purchased a CPAP with heated humidifier. I was told the machine had a five year warranty. I was also told that if I needed a new hose or water tank, I would need to pay for those items. I had no problem with this, however, two days ago, I just received a bill from Lincare for a service agreement, for which they billed my insurance $210.00. I only paid $700 for the machine. When I called they told me this is their practice and this fee is billed every six months. I was not informed of this when I purchased the machine nor did I sign any paperwork agreeing to purchase this service agreement. I will be calling the local office on Monday. This is nuts! If you have a choice, ask your doctor for your prescription and shop around. Don't do business with Lincare. By the way, this is not the first billing issue I have had with this company.

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5:50 pm EDT
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Lincare Holdings poor mangement and president followup

The reason lincare has so many locations, is ok, but they treat there employees like a dog on a chain a thick one at that. Center
Manger take advantage of csr, they walk around doing nothing, all they do is read emails, use there private cell phones, dont come to work and say they are getting cmns. They set a goal of getting 5 per week, they get the ones already done, they don't get the top 50, t hey blame why ar is so high on the csr, why the president has not review what they do, because if he did, he would know, its bull #, if god would strike, they would be dead, we have to walk around with our heads down, because center mangers put there responsiblity on the csr period. We vacuum the office and warehouse, we ship pt supplies, we work all ar, we answer the phones, we even retrieve there reports, we have to delv to there ofc, they wont get off there # and get nothing, they use the president name as he said so. You as a center manger to help, they don't, they say what you say and say over there with out using their finger, just there neck. You say how your family feel about, (I'm assume to say corporate) why I never seen such selfish company in my years! I'm not saying this because I not working for them and I know they lose a excellent worker management use others that and they cheat because you as a csr run things, president of the company if god was my witness, center manger need to carry a cell phone that track there were about because they are not on your side, they stay home they shop, they hang out and its not about lincare 5 days a week.. I have videos to proof, also watch out for those therapist play center manger and therapist, and read what they put in clients comm logs, I can go on but before you down apria and your own csr, check your center manger and area manger, they don't like the csr, but at the end of the day who working, the csr, ive been doing this for over 20 years, I find this the most I can't even explain the managements. They [protected]@=% @ milking the company even sales for the money its easy money but csr are under paid. Just for this if I don't get nothing out of it. I will do my followup for the csr @ drivers... Its 2012, we love the clients they love us.
Ps I put the preasure on mangement thats why I not there, because I fight for the clients, and if you as them, they will tell you so, they also have sent letters to corporate. Fyi help me, I just dont get the business. Try that lincare you want to hire dummies with no expirence. (Dont get this twisted, I have no problem working) but teach center manger, and area mangers, sales to show reaaaaal proof of they work for lincare, hay what you have to do to joy you dont backup yourself up. I'm putting you on front street about work, not playing, i'm about clients not about self...
Any way how long you been around cause you worry about csr, and ive done both, check out your under grad... If you dont I dont feel sorry for the president that may be doing the same thing... Nothing cause csr and service tech, I mean all the work, I checked it my self, my manger has dont care they work know chain of comand protects them, as they say dont hate the player hate the game, I love the client and I will miss them completly, I hope they get the service gave them.
God bless me who care about client and the usa, lincare who is about the them.
P

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Update by will find
Apr 09, 2012 5:54 pm EDT

I believe Mangement mix pleasure and work together, so Govt will know of this, not stop what you are doing, because everybody suffern they will soon to follow. I have her back,

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10:22 am EDT
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Lincare Holdings incorrect billing

The company has charged our credit cards on delivery of the items and then billed the insurance company a lesser amount. They also charge our credit card again later when the bill is being paid for by medicare. This has happened with both myself and my mother. I purchased a nebulizer from them and paid $120 on delivery since I was told I had to meet my insurance deductible. I was OK with this until I received a bill later showing the amount was $117.32. Then I found out they billed my insurance $482.23 (yes that is four hundred) for a nebulizer I could have bought on Amazon for $39.99. I am still waiting for the explanation of benefits to find out if the insurance had paid them as well.
As for my mother, we rented an oxygen concentrator and we had to pay as they said she did not qualify for medicare to pay for it. They charged us $170 on delivery. They later bill was for $167.94. My mom was retested and they said she qualified for medicare to pay. Then they kept billing us for the amount. I have called to have them fix the billing to charge medicare and they said they have fixed it. Now I found they have charged our credit card without authorization. I will be filing a dispute with Lincare and the credit card company. DO NOT DO BUSINESS WITH LINCARE IF YOU CAN AVOID IT.

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Anthony Wayne Hopper
Dyersburg, US
Apr 02, 2015 2:07 pm EDT

Lincare has fasely accused me over and over and their problem is their record filing and keeping is incorrect so the threat of suing me with a Collection Agency is false and unfounded. Furthermore, the Fraud Division of Medicare has been notified. First off, they kept sending me C-pap supplies thinking that Medicare would continue to pay; so those shipments were illegal. I asked to return because they were not needed and I did not sign up to Auto-Ship. They never answered of course. I figured they would send them back so they are still in the original package.
Oxygen was sent out and they hooked it to my C-pap and it was drying my sinuses out and I was staying sick. I had them pick it up but evidently they have lost that paper work. Bottom line, you can not charge for something you did not order or charge for something that you picked up. Collections? I am not doing nothing but defend myself against illegal accusations. You need to get your facts straight before you slam someone's character and threaten them with a Collection's Agency. There is nothing to collect on.

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cr1tt0pher
, US
Jun 17, 2013 12:21 pm EDT

I, too, have had a problem with Lincare. I received my CPAP machine in November, I was told I had to make 10 monthly payments, however I declined and paid all the "payments " in full during the time of delivery of the machine. I think all is well until April rolls around and they tell me I owe them 85 dollars a month since January because it is billed to the insurance companies monthly and my deductible started over and insurance was not paying. I called the billing office many times with my concern. I was told it is "the policy holders responsibility" to know their insurance coverage. I called my insurance company in November to make sure my machine was covered and it was. My problem is not with the lack of coverage, my problem is with the way it was billed to the insurance companies and I was never informed of the way it was billed, how is that my responsibility? Now I am getting phone calls telling me my balance is getting bigger and I need to pay. I paid 50 dollars last month and 20 dollars this month, that is all I can afford. I paid my portion in full when I actually had the money which is why I did it the way I did. I know this can not be the first time this has happened to someone and I got no compassion what so ever from the billing rep. I can't be the first person and I know I won't be the last so why is it not explained better on how it is billed (not the coverage itself) at the time when they can clearly see I paid my portion up front and it was nearing the end of the year. It is easy " your insurance covers 80% and it is billed monthly until paid in full" That simple sentence would have at least alerted me to ask questions. I know there is nothing I can do about it now, but I want to make people aware how this works.

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Lincare Holdings unprofessional

Run as fast as you can form this company. They hire inexperienced management to run their centers then blame everyone else such as CSR's, Sales reps and drivers as to why the center isnt making $$$. In Maine they have this jerk off area manager named Dennis Lizotte that goes from center to center firing the people that actually do the work for this company in an effort to save his own ### by placing blame on the actual workers, and not the useless center managers that he hired because that wouldn't reflect well on him that he hired a lounge lizard to run one of these centers. You would think a company with this much turnover in Maine would wake up but this guy must have pictures of corporate folk ###ing monkeys or something. This company obviously promotes fraud. http://www.med.uscourts.gov/Opinions/Singal/2011/GZS_09152011_1-11cv195_Adam_Jewell_v_Lincare_Inc.pdf. The link says it all about this company. More to follow with more names in Maine and what really happens when they go to training siminars.

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Johnny Worker
, US
Apr 02, 2016 2:59 pm EDT

Dennis Lizotte is your classic corporate bully. He's on a power trip, ruling by belittling and public humiliation. His poor management skills are represented in the high turnover of people who work for him and the disorganized offices he runs on a skeleton crew. Dennis has only gotten to area manager level because he's hung around Lincare so long. At his annual salary of over $150k, he squeezes the people on the bottom, paying them $12/hr, demanding overtime with NO pay, all to line his own greedy pockets.

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Lincare Holdings wrongful billing

I received a CPAP machine from another company and have been very happy with their service. My husband received a bill from Lincare about charges for CPAP machine. Today I called Apria and asked them about Lincare and was told Lincare was a separate entity and they do not get equipment from them. Now I have to wait until Monday to call. Blue Cross Fed paid Lincare...now I am trying to fix the problem. How does one just arbitrarily bill for something and how did they get my Blue Cross info? Not a happy camper!

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Carol Correll
Mishawaka, US
Oct 09, 2013 1:21 pm EDT
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I received an oxygen home concentrator and a portable one. I was supposed to be charged 116 per month. They received notice from my insurance regarding my deductable and were told it was 46.40. They billed me that amount and also billed me an additional $100 3 days later. When I called the first time I was told they had no monthly amount to bill me so they just took out an additional 100 not even knowing what to bill. Even after the insurance told them my remaining deductible was 46.40. I called them back and was told that I could not be refunded anything until my insurance starting paying them. I am so frustrated with these people.. Going to the Doc tomorrow and they will be getting an order to pick up their crap. I am going somewhere else where they treat people with dignity and respect, not rip them off.

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thebunny
Birmingham, US
May 07, 2012 5:47 am EDT
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Not real clear why you were calling Apria...?

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Lincare Holdings - culture of the company

Prospective employees of Lincare, DO NOT WORK THERE. The culture of Lincare is very negative. After working there as a center manager and receiving a promotion to District Manager I got the opportunity to work closely with other DM's and one of the Regional Vice Presidents of the company. I can only speak for my area and region as to the environment and the...

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Lincare Holdings c - pap & supplies

My general practitioner suggested i need a c - pap, lincare came to my house on [protected] with this medical device.
Sarah, the representative, fitted me for the head gear and gave a quick instruction and test for the remstar plus c - flex unit. She set the dials and stated that the i should have it on at least 5 hours at night. . Since i have medicare they needed a check for $234. 97 for the equipment and had to sign a contract for $50. 00 a month for 13 months equals $650. 00 a total of $884. 97. Lincare would be responsible for the equipment. Well i got it on a friday, tested it that night. . . The unit froze my nose and sinus after two hours, so i removed it. Reset it on 5, then tried it again. It still did not work properly. I called lincare the next day and complained that the unit was malfunctioning, but since it was saturday no one could help me. I played around with it during the weekend. Read the instruction booklet, which was of no use because the booklet was for a newer model 1057395 r02 jr made in 9 / 27 / 2010. The remstar model i recieved was remstar plus c - flex model 1062835 jr made in 4 / 30 / 2009. I had the medical device just one day when it started to malfunction, and i called the manager jason of lincare. I wanted a brand new c - pap and i wanted him to test it before it arrived here. Long story, short. They cannot be trusted. They finally came to pick up the unit today 12 / 6 / 2011 and wanted me to sign papers. Read before you sign, because i added what they did not have on the papers. I made sure it said the units were defective when delivered on [protected], that i phoned them, and after them trying to blame me for their unfunctional product, i said take it away.
Read everything you are about to sign. Do not trust anyone. Medicare should look into these companies before approving them for medicare patients.

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All a scam
, US
Aug 08, 2013 12:38 pm EDT

Try cpap.com

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Lincare Holdings they practice their companies in a unethical and inappropriate manner

Company takes advantage of their employees and possibly the patients. They practice their companies in a unethical and inappropriate manner.

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Jade Passmore
, US
Jun 29, 2017 11:44 am EDT

http://www.businessinsurance.com/article/20170628/NEWS06/912314155/Respiratory-therapy-services-Linde-AG-Lincare-settles-US-whistleblower-case. I just called the Office of the Inspector General today, June 29, 2017, on Lincare as they have been charging Medicare for portable oxygen equipment for me that I have been trying to pry out of their hands for a couple months now with no luck. I hope everyone who is a Lincare customer checks their claims from their insurance companies, including Medicare. I live in the Kentucky/Indiana area and this whistleblower case was in Massachusetts so it must be happening all over the U.S.

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Tim Marko
, US
May 19, 2017 12:04 pm EDT

I have been fighting Lincare/Health Care Solutions for almost a year now with no resolution. I was diagnosed with Sleep Apnea and I was prescribed a CPAP machine. 6 months later I received a bill for $165. Unbeknownst to me, a "pre certification" was needed. Health Care Solutions jacked me around for 9 months claiming that it was my responsibility to request a pre cert and not their responsibility. I was sent on a wild goose chase calling the Sleep Center, my PCP, HCS, my insurance company over and over and round and round. I now only talk to supervisors, but the latest one said she would request a conference call with HCS, me and my insurance company. Days later, I called again and the supervisor said she would request one again. That was a week ago and STILL no call from anyone! Now I am on hold AGAIN to straighten this out. Every time I call I am on hold for an average of 30 minutes. This company is a joke! They constantly screw up and then deny any responsibility. I will be cancelling my account with them after this call unless they can erase/ absorb the bill which is now $285!

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Lincare Holdings compliance issues

I had worked for Lincare for almost four years. Recently I discovered that my center manager Fran Ryman Jr was forging my signature as well as my CSR and Service Tech. As well as delivering equipment to non qualified patients. Also down loading Profox oximetries which are suppose to be downloaded. By a lisenced therapist or clinician. Bringing people multiple CPAP masks not billing their insurance. When I brought this up to my area manager I was told to sweep this under the rug. I did not because it wasn't legal or right and I was terminated because I didn't remain silent. Lincare should be punished not my three kids and I.

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nasviking
, US
Apr 29, 2012 1:03 pm EDT

As a customer I can tell you Lincare is crooked. they send CPAP supplies that are not requested. This happens all the time! I wish they would be investigated or audited by the Feds for insurance fraud.

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ServiceRep
Los Angeles, US
Nov 16, 2011 6:02 pm EST

I was a Service Representative for Lincare for many years. I was one of the several people who started a class action in California for failure to pay overtime to the Service Representatives. Lincare settled that case for substantial money and everyone received their overtime compensation. You should call Mark Ozzello at Arias Ozzello and Gignac [protected]. I hear they are helping people in states other than California.

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Lincare Holdings eeoc

I am encouraging every employee out there that has been fired, or even that has quit because of the manner in which this Company treats it's employees. The longer they are allowed to get away with it, the longer it will continue. People should not be afraid to file a complaint with the EEOC. Even if the EEOC determines that your complaint has no validity based on law, it is still a complaint and after a while, a red flag will start to wave. I will bet there are hundreds, even thousands of ex-employees and maybe even current ones too who hate their jobs and wonder every day how this Company gets away with what they do. By the way, the CEO made 11MILLION in 2010 with his paycheck and bonuses...

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D.G
Orrtanna, US
Jan 26, 2015 9:41 am EST

Wow, I worked for Lincare for a year as a service rep after working for a printing company for 25 years, thought it would be a nice change. Customers were mostly very nice. Be warned this is the only good about this company. service reps are forced to work 60 to 80 hours or more a week, you have to have a CDL so this is Illegal. center manager couldn't care less, the poster above is correct your expected to sell products even if your not qualified, like medicine ( I was a driver).Not long after I started there we got a high liter flow patient. we didn't have a high liter flow concentrator so my center manager told me to link two concentrators together, later there was a issue. When the customer complained My center manager told the customer I was new and didn't know better. how's that for support. I later got fired for shouting at the same center manager. Beware!

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unknown 2013
, US
Mar 23, 2013 12:19 am EDT

Lincare is not for the employee or the patient. Its all about money!

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bad02
Cherry Hill, US
Apr 29, 2012 4:18 am EDT

the above poster 100% telling the truth

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Erik 29
, US
Feb 05, 2012 2:04 am EST

I agree 100% as a former CM in the Dallas area... This post is 110% perfect description...

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Male Nurse
Roseville, US
Nov 23, 2011 9:19 pm EST

I filed with the EEOC today

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Male Nurse
Roseville, US
Nov 23, 2011 5:52 pm EST

I was fired from Lincare after I caught the center manager and senior service rep HUMPING on my file cabinet. I filed a complaint with corporate HR and the district manager forced me to drop the claim. they then proceeded to railroad me out. I had numerous commendations from patients and even the center manager. They now wont pay my last check or any bonus I had coming from MDINR. LINCARE SUCKS to work for.

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Unhappy ex-Lincare employee
, US
Oct 28, 2011 4:30 am EDT

I completely agree with the person above. I am also a former employee of Lincare. I left due to unfair treatment by my area manager. I know of at least four managers that left due to this area managers unfair treatment and it makes me sick to think of how long he has gotten away with treating employees this badly.

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Lincare Holdings - deception

I have no problems revealing my name. I recently went to order some cpap equipment. Lincare was one of the names provided by my doctor. The woman i spoke to got all my past information, as far back as my original sleep study to the one i had the latter part of 2010. She asked all about my equipment. I even explained to her that the reason i was not going to...

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