Lincare Holdings
reviews and complaints

What does it feel like to hear "I can't help you" well if you sent me products I did not order, then it is your responsibility to take care of the problem. It has taken months to resolve an issue, because I requested to be removed from auto delivery, (CPAP supplies). A week later, I'm I got notification of a shipment that I did not order and requested to be stopped. They told me from AZ that I have to contact the warehouse, wait who's company is this and who is running it... not me. First didn't order, had to wait to receive it and then wait another-4-6 weeks for a label. The box came smashed, so I had to find a box and then take it to the UPS store. Wanted 4 months and still no credit, just nasty letters. My insurance just ordered me a new CPAP machine and they didn't want to deal with them, so going with another company. SAD, I work in customer service everyday and if I told my customers, I couldn't help them I would not have a job and their would be no company. I dealt with American Home Patient for over 4 years and they were easy to deal with, but when the parent company Lincare took over and said AHP couldn't ship to me anymore, funny coming out of the same warehouse. I told them once they credit my account and it is the correct balance I would pay, but not until then. Horrible, Horrible customer service. Glad this chapter is over.

Ordered c pap supplies in janurary. They sent me the wrong tubing and filters. I used the smaller tubing, but next time I will make sure its the correct one. I did ask for a correct filter as the 2 they sent did not fit. When the bill came it charged me for 3 filters. They did not ask for the correct ones back. I asked if they would be sending me a corrected bill, was told yes. It is now april 24th, i've waited on hold over 15 minutes several times, been told # on bill is incorrect, this dept. Is open but the one you need is closed for the day, call back. Today 1st person said I need to mail back original wrong filters. I asked why they didn't tell me that. She connected me with 2nd person who took information, then said I didn't have to mail them back. She connected me with billing, and was going to send a screen shot to them showing a credit in march. Yet none of my bills show a credit, and the amount continues to be the same as original bill. I have been on hold with them now over a half hour while i'm writing this. They have monopolized way too much of my time! I'm done with lincare.

If you live in Broomfield Colorado and need oxygen equipment, AVOID Lincare. I bought my own equipment from another vendor and when I scheduled twice for Lincare's equipment to be picked up, the guy came on the wrong days when I wasn't home and had the nerve to leave a message on v-mail that sounded like a complaint about why I wasn't home. Lincare continues to charge my medical plan for the time the equipment remains in my home.

This company is sheer [censored]. I use to use carelink oxygen and for those who are disabled and cannot afford to pay the full bill, there was a 100% write off after insurance paid. This company gives a measly 4.00 off and also require a card on file to take your payment. In the process of finding another oxygen company. I never hated a place as much as this one. They lost my proof of income and claimed I never sent it, calling me stupid pretty much.

My brother needs oxygen for COPD and could not pay the copay. I call them and pay for one month supply so my brother has time to file hardship papers that they are supose to deliver with the oxygen. We wait, and wait, and wait. My brother calls to ask when it will be delivered and they indicate there is a problem. If you do not set up for auto withdraw from you checking account then they will need three months paid in advance. They claim they tried to call me and my brother both. No messages left with either phone so I do not believe they tried to call since I was by my phone pretty much all the time. Meanwhile, my brother condition is worse and he is suffering. How rude and uncaring is that? When I indicated my severe displeasure they were very rude and threatened to not deliver at all. We are talking about Oxygen needed to breathe here. So the family is out a lot of money to satisfy their rules. What do people do that do not have the money and no family? I guess they just let you suffer and die without a second thought. I talked to the Manager David at the Chattanooga office and he is the rudest and vile individual and had zero care for my brother's condition and desperate need for oxygen. I admit I was pissed off that they did not call us and that is my biggest complaint here. They claim they call but I know for a fact they did not. My brother is suffering and dying and they had ZERO care about that and only cares about collecting money UP FRONT holding my brother's condition as the hostage to force payment the way they wanted and in a way that put a hardship on me and my family. DO not use the Chattanooga, TN Lincare services as they do not care about you and only care about money. On top of that, they are rude, incompetent, and uncaring about their patients.

Lincare is a horrible place to deal with my husband went to take a few things back because my insurance wasn't going to pay for it and we couldn't afford it. They wouldn't listen to what he was saying and kept talking down to him like he was an idiot which is uncalled for. Also last time we took things back they kept billing us for it and it took 5 months to get it sorted out so we weren't billed for it anymore. I've never seen such horrible service in my life you should never talk to someone like there stupid. We will probably be switching companies soon.

My family has been using lincare for decades. They have always been great.

Recently, there was a staff change. The person ive had to deal with now (lora) is so cold. She has been the only person ive talked to at lincare (this includes pharmacy, northern ca and southern ca offices) that is just horrible on the phone. Since lincare is dealing with people in need of life saving equipment, maybe put people like her in billing. More compassionate people shoukd be answering the phone. Im sorry if she hates her job, we hate being dependent on oxygen.

Lincare is the worst company I have ever dealt with. No really very poor customer service and Medicare states they are responsible to provide what the Dr orders and they still refuse to supply it because Medicare has already paid the first 2 years of the oxygen unit he currently uses. The portable no longer works as it is too heavy yet they will not switch it out for something he can use due to medicare not paying for it.
This is poor service because if you look into medicare the rule states yes they cannot get new equipment within the 5 year period however, if the current equipment no longer is sufficient for the patient they MUST provide something that works. Four months I have been trying to get a light weight unit for my dad and they still will not process his orders.

My daughter's doctor prescribed COMPLEAT Organics Plant-Based formula and recommended using Lincare for delivery. Lincare sent the Pediatric formula and said that's what the doctor prescribed. I had to ask my doctor for a copy of the prescription because the caloric content between the Pediatric and Adult formulas were different. Turns out Lincare lied about what the doctor prescribed. After repeated calls to Lincare they sent the Chicken formula which was not what the doctor prescribed. Lincare assured me they would send the correct formula, but it never came and when I call I get transferred around until I hang up. So, I was charged $500 for a formula I never received and can't get Lincare to address my issue.

I have been waiting nine days for c-pap supplies that were ordered by my pulmonary specialist at that time... Lincare doesn't care about their customers and they make it very obvious with their rude attitudes and customer service, they simply don't care... if your doctor does business with this company do yourself a favor and find another doctor. .. my doctor ordered my supplies, told them what he wanted me to have, and still after nine days they couldn't read a script...they couldn't go back to my last order? ... I am still waiting on the order... this is a company to run from, don't walk, DENNIS who admits to being management there is rude and doesn't take his calls... how does a company like this stay in business? ? ... I am elderly and disabled, they could care less about me, .. and from the other complaints I'm reading, this is sitution normal for anyone else as well... THEY DON'T KNOW WHAT TO DO OR HOW TO DO IT. ..
.ZERO customer service. .. companies like this cause people to die... if I die before receiving my supplies you know who is responsible. .. Take my advice, don't do business with this unreputable company...

About 5 wks ago I applied for a POC. I was tested by a
rep. from the company and was assured I would be getting a POC in 6 to 8
weeks I called yesterday to check on my progress and was told they could not order POCs and hadn't been able to for some time. I would like to know why I was lied to and strung along. I will be sending copy of this complaint to Virginia Consumer affairs.

I very rarely post reviews and am always hesitant to complain as I like to give people and companies the benefit of the doubt. I felt it necessary to submit information regarding this company in the hopes that it would provide information to prospective clients to steer clear.
I have been a customer of LinCares for approximately 2 years. Since that time I have had nothing but problems, dealt with incompetent people time after time and waited for help and answers regarding my medical supplies. Additionally, I have had issue after issue with my crap masks. Apparently, it is LinCares job to fit you with the correct sized masks. I have been given different masks (all of which were the wrong size, some covering my eyes some not fitting over my mouth) and when brought to their attention it was, "my fault" and if I needed a different size I would have to pay out of pocket. They never once measured my face or fitted me for a mask.
The call center will contact you relentlessly and when you ask if the supplements are cleared through your insurance, they will say, "I don't know. You will need to speak to them yourself." Shouldn't that be their job? Once, I dealt with a specific call center rep that was rude, brash and I swear was eating a Big Mac while on the phone with me.
When trying to deal with my local Lincare I am unable to speak to anyone directly and call several times before someone contacts me back. Oftentimes this is weeks later!
I am extremely disappointed with this company. Their utter lack of empathy, lack of customer care and disregard for the customers is horrible. This company deals with medical care and we as clients entrust them with our well being. I've had to wear taped up masks and glued Cpap hoses because I could not get help.
Tell you what, Lincare... I have a degree in Communications and I will (free of charge) help train your employees to be more productive, caring and supportive employees in the hopes that prospective clients will receive the care that they so deserve.
I've contacted my local branch AND the corporate office to no avail (to my surprise the corporate branch never bothered replying to my messages as well).
What needs to happen Lincare for you to wake up and realize the importance of what you do and how it impacts your customers significantly?
Please PLEASE please if you are considering this company go elsewhere.

https://www.facebook.com/pages/Lincare/115567221837389

You could answer my customer requests! I am still not getting my cpap maintenance items after many requests I have been fighting this issue since 9-10-18 after it took your company months to get me my unit. Lincare 298 stebbings ct Bradley, il [protected] I guess you do not want customers here. You can even tell by this FB page they do not care about their customers I urge everyone to file a complaint to the BBB and to FDA for creating health concerns due to patients not getting their supplies and or billing issues or proving they were even sent i refuse to pay for items and past due amounts for items i have not received

I was prescribed portable Oxygen and chose Lincare because the indicated that they could get the equipment that my Insurance covered in 4 to 6 weeks.

Its been 4 months and I still don't have the equipments.

What's even more frustrating is that they indicated that they don't know when they'll get the equipment. While asking how this could be, the rep not only told me that the equipment cost much more than the insurance company pays, but questioned my usage of the tanks over the last several months.

I explained that they ran out and that on my prior call, some 6 weeks ago, I asked for refill tanks, which were also never provided.

I've lost time at work due to having to stay home because of the ineptitude I've experienced on the part of this company's branch on Long Island.

My Insurance company is helping me find another provided. I personally will never patronize a company that practices such deceptive business practices.

To whom it may concern, on Monday October 29th, 2018 I placed an order with lincare in Newark NY 14513. As usual my order was never delivered, and as usual theh have no record of it. Today Monday November 5, 2018 I called them to see where my order was and was told I should know who I placed the order from. The girl Heather greeted me with the attitude that it was my fault for not knowing where my order was. She began to yell at me, in which I lost it! I am the consumer of your products and services. It was so humiliating. I have never been treated so disrespectfully in my life. If there was somewhere else I could get my supplies, I would. This company sucks! My phone number is [protected]. My name is Liesel Bonawitz my address is 570 Quaker rd #37, Macedon, NY 14502. My email is [protected]@gmail.com. please feel free to contact me. Also I'm still waiting on supplies. Sincerely, Liesel Bonawitz

I have not been able to utilize my CPAP for several months due to no proper mask being received. I had a sleep study performed prior to 6/7/18 and received the unit on that date. The mask was not appropriate for what was asked for. On 9/26 I received another inappropriate mask. I called Lincare and told them that they sent the wrong mask. They indicated they would send a return label and that an appropriate mask would be sent. On 10/18 I again called for status, as nothing has been received. Rep (Chris) stated that there was a mix-up w/date sent/received and that a mask would be sent out and be received by 10/22 along w/return label, As of this date, 10/31 nothing has been received, along with no communications. I also visited the local Lincare office to possibly pick a mask up. The doors were open with no one in the building. The office was in complete disarray, with boxes scattered and it looked like a construction zone. My next step is to report to the BBB for lack of support. I have been without the CPAP for almost 6 weeks. My Dr. will also be notified.

I am a new cpap patient on Medicare. I waited 8 weeks between sleep test and delivery of cpap machine. Didn't have right size mask,
only had medium, so they would get me small. Ordered small Amara view mask 9/14/2018. I have bought my own on line. Today my MyAir report says my mask leaked all night. I haven't been able to sleep because of constant adjustment of mask. How can I change supplier? Are all cpap services this bad?

10/18/18
Their shipping and billing departments do not work well together. If you can get by the rotten automated phone system they are more then happy to dump you to another department asap. They are rude. I spent over an hour dealing with a $15.85. tab. Placed on hold for half the time and hung up on once. Go with another vendor if possible. TLDR: Lincare billing is a nightmare, [censored]s.

I have contacted the manager, Brian, at the Hanover, PA office and he will not return my calls so I can resolve the equipment issues. I have been with Lincare for 16 years and the service continues to go downhill. As I cannot get anyone to resolve the non-functioning equipment problem, I will be contacting Medicare to report Lincare. Marvin Hale, Jr.

To whom it may concern.

I contacted your company 2 months ago. I am a customer who's currently on Oxygen at night using my Bipap. I was told to have my Doctor send you the prescription along with medical information. This was sent the same day. I was told to wait and someone would call me back to make an appointment.

I waited a week. No one called me back.

I called again and was told you all had the prescription and were waiting for additional information. I would be getting a call soon.

Guess what, I waited and received no phone call…

I waited another week, called and spoke to another rep who said I wasn't in the system. They then said someone may have all my information and gasn't entered it in the system. I should wait again. This has gone on and on. The rep for the oxygen came last week. He noticed the duct tape on my hose holding the mask in place. I told him I'm not getting any response from the Newark NY office. He told me to keep calling. He explained he doesn't handle Bipap equipment but would take notes and let whoever handles equipment purchases know I'm in need.

My Mask, nose pillows along with the hose and filter need to be replaced. I had stocked up prior before my other insurance ended and Medicare took over. Is this how you handle customer support for those on Medicare?

Your website to fill out the form to get a call back isn't working. I have disabled my Spyware and the web error comes back with:

There was a problem sending your email.

Failed to send note to recipient [protected]@lincarecpap.com.

Please contact your webmaster.

Is this a valid email address or is it getting blocked due to upset people reporting it?

Let me know what the is going on. If you don't want my Business tell me and I'll look for a new supplier including my oxygen. If I don't receive a reply or phone call within 5 business days. I'm posting my complaint online, and will let Medicare know how poor a choice they made selecting your company as a provider for Medicare.