Lincare Holdings
reviews and complaints

My husband is oxygen dependent and awaiting a transplant. We arranged through our local (NY) LINCARE representative to have an oxygen concentrator and bottled oxygen awaiting us in our Hotel in Middleburg OH TWO (2) MONTHS in advance of our trip. My husband is a patient at Cleveland Clinic. We checked four (4) times jot make sure the supplies would be waiting because the LAST trip LINCARE OHIO couldn't be bothered to bring the supplies. We arrived and of course... NO SUPPLIES! I am going to sue the hell out of LINCARE for causing additional stress and distress to my husbands lungs for LACK OF OXYGEN! We have been waiting for over three (3) hours for LINCARE - who said that they would be here in 40 minutes - to deliver the oxygen. STILL NOTHING. I am also going to file a complaint with the state attorney generals office for malpractice!

They were 3hrs late dropping off a hospital bed. Then when it was time to have it picked up I had to schedule the pickup 3 days out, they wouldn't even give me a time. They said we'll be there between 8-5pm, I said that's worse then the cable company! So I had to rearrange my entire day, reschedule doctor's appointment and my daughter's physical and occupational therapy. Then they call the day of and say sorry the driver took the wrong van we're not coming. I said that is unacceptable so she said fine it'll be sometime after 5pm, I said ok, didn't have much choice. About 10-15min later am extremely rude lady called. She kept interrupting me after I told her it has to be picked up today because​ rearranged my entire schedule to accommodate their ridiculous pickup times, not to mention any longer and I'd be charged another month and the day they wanted to come was the day all the appointments got moved to. I told them no it has to be today and she said tough. I immediately got on the phone with corporate who was disgusted by the times or lack there of that I was given but also the rude disrespectful representative that I had the pleasure to speak with. She immediately contacted them and assured me they would be here and if they didn't to call them back Monday. She said it will be after 5pm. It's now 6:30, spoke with the after hours people and they have no clue when he'll be here. This is ridiculous! I will never go through them again and I'm telling EVERYONE about my experience. They are rude and obviously don't know how to manage a business. Time to replace everyone at this location! I have never had such rude service and a complete lack of respect for people then I have with this company. Do not do business with them take your money elsewhere. There's a reason why they are rated so low! I would give them 0 stars if I was able, 1 is to generous.

On Numerous calls I specifically ask for my precise size cannulas, tubing, connectors, etcetera . Every delivery by mail has been incorrect more times than I can count. They are paid by my insurance company and take don't take back wrong supplies even though they are individually sealed that they incorrectly send. I have been on oxygen since 2006 and never had as many problems as I have had with them. I travel across the country to visit friends and family and need a company that is nation wide. This makes it difficult to change companies until I find another one that has offices throughout America.

It has quit working i have called Lincare til im sick of calling them . any equipment can quit working wether its new or not . Lincare keeps saying well we replaced that in March of 2018 true but its not my fault it wont keep a charge and i have to have it wiht me at all times cause im on oxygen 24/7 and have to use nebs if i have an attack when im out somewhere . but Lincare does not care about there customers .at all . i would love to switch companies but my insurance wont allow it right now . hopefully someone can get me a new nebulizer soon . i have to be at the drs on Thursday and need it .. Hell they deliver my oxygen have the time . ugh lord i hope i get some help like today 7/25/2018

I have complained before and nothing ever gets changed!

For the 5th month in a row, they have sent the wrong items! I keep calling and telling them, they say that they have it correct now, but they keep sending back the same wrong size!
Someone needs a reprimand!
This is a supply that is supposed to be changed every 6 months, I have been using this one for 10 months and I just got the wrong one again!

Then today I went online to pay my bill of $13. And they charged me $70.
What is the hell wrong with these people? They never get anything right!

I need to speak to someone that can fix this!

I ordered CPAP supplies on 11/9/17 - tubing, hose, head gear, water chamber, nose pillows & filters. I had reached my max out of pocket for the year so I had no co-pay and by doing this, I would have supplies to last me 6 months. I received 4 of the items: 2 were for the wrong machine & 2 items were not recvd. I contacted Lincare immediately & was treated very rudely when I stated the water chamber & tubing were not correct. Their error as my account had been purchased from American Home Patient & all records were transferred. The woman transferred me to CPAP supplies where I gave the needed information to get the correct chamber & tubing. I did, in fact, receive a 2nd shipment-the exact same & incorrect chamber & tubing. Again, another phone call. In the 1st call, I also reported that I had not received my nose pillows & filters. When the 2nd incorrect shipment arrived & the 2nd call made, I again inquired as to why they had not been sent. I was not really given an answer. At that point, I contacted my insurance carrier to advise them of these errors & they were appreciative of that info. About mid-December, I received the nose pillows & filters. A couple weeks later, I finally received the correct tubing & water chamber. Lincare had sent be a return label so I immediately boxed up the 2 incorrect chambers & 2 incorrect tubings. At this time, I thought all was well. On 2/7/18, I received a letter from Lincare stating my account was "past due". I had never received a bill and should not have received one since I had paid my max out of pocket for the year prior to all this. I still had the same insurance carrier for the month of December 2017 but it was a 30 day "gap" policy until my new policy kicked in thru my employer. That being said, I again called Lincare. The excuses this time was that I hadn't received a bill because it was sent to my old address, where I had not lived since mid-2014. Not certain how they even got that address. They managed to get my supplies & this past due notice to me, but couldn't get a bill to me. I never, ever should have received a bill to begin with, because as I stated before, I had reached my maximum out of pocket expenses for the calendar year of 2017 before November 2017 and this order. I have an EOB from my insurance carrier showing that the insurance company was billed & paid for all of my supplies that I ordered on 11/9/17. Every month, I have received from Lincare a statement and a dunning letter, threatening to turn this bill for $56.02 over for collections. I had made numerous attempts to contact them by phone, only to be transferred multiple times, cut off, placed on hold, sometimes for as long as 40 minutes+. I have written letters & mailed them to several different addresses with no response, whatsoever. The last letters I wrote & mailed about 10 days ago. I am done with Lincare. I have found a local retailer that has been more than happy to take care of my supplies without any hassle, whatsoever. I have absolutely nothing positive to say about this company and their horrible business practices and customer service. The only thing I want from them is a letter of apology and for them to stop sending me threatening letters and statements for monies that I do not owe, nor does my insurance carrier.

Lincare should not be in business! We went through a nightmare trying to get these people to order our cpap supplies. They continued to say that our insurance was at fault and they needed an authorization code. That's [censored]... I called bluecross and they said they pay 100% of the cpap supplies and no code is needed. Then, they sent us two bills for supplies and tried to collect it? I called them back and said our insurance pays 100%... They still sent bills the following month. We have had our machines for 3 months now and have not received any cushions, headgear, hoses or filters... Nothing. Please do not do business with this company... They have hung up the phone on myself and also a representative from blue cross/blue shield today april 2, 2018. I had the corporate office on the other line and he heard the whole situation and when they hung up on the girl from bc/bs. How in the hell can a customer service person do business by hanging up a phone call. We (myself and the girl from bc/bs heard them laughing when they hung up the call. What a bunch of [censored]... I will tell everyone about lincare's not caring policy and how they treat their customers. Today, I have acquired a new company to do business with... I will never ever speak about lincare again... What a nightmare! You can email me at [protected]@gmail.com and I can give more details on this 3 month ordeal. It was worse than having a root canal. [censored]!

Have been harassing my elderly mother for 6 months over a bill she does not owe for my now deceased father, Arthur C Woodard. It is all because the claim was never submitted to Medicare and incorrectly submitted to her secondary insurance. They make themselves hard to get ahold of e.g. their billing inquiry number is closed even during office hours. Their website email does not work and when you talk to someone at Icare they fail to make notes of the conversation. I registered a complaint with the BBB yesterday and today I sent a registered letter (the second) to their president. This company is fraudulent and evasive. I will fight them to the end!

I had a contract with Lincare Carson City in 2018, which I terminated December 24th 2018. I took the unit to the store, got a receipt for it and was told the account was closed. I have been getting bills every month since then for service after the acct was closed! The one this month is the final straw. It threatens me with collections on a bill I do not owe! My wife and I have been to the store FIVE times and was assured it would be taken care of. It has not. The last time the manager said he would send another email. Emails didn't work. I am going in there again tomorrow and raise hell with his communication skills with management. We are livid to say the least. My next step is to contact the State Attorney Generals office and file a fraud complaint if this isn't settled ASAP. If they can't file, Medicare fraud division can. I contacted Prominence Health Care 90 days ago and they said they have and will continue not paying this false bill.

This is the wrong size that was sent to me. Went to Lawton Oklahoma to your office there. The girl was no help she wouldn't even get out of her desk chair to help me. Told me to go through my paperwork and find your 800 number and call you. I had no 800 number so I went on line to another company and they were more than happy to help me. Your office in lawton stinks they need customer relations help there.

Jun 7, 2018, Brandons Bluff, Stafford, VA 22554. Vehicle tag VDP-9027, Vehicle # 161449. African American Driver, approximately 30 years old. I am a 66 year old disabled veteran walking a dog. Tried to get this driver to slow down, only accomplished this by standing in the middle the road. He stops and asks me why was I getting the info from the vehicle, quite disrespectful. This is a neighborhood of seniors and children too dangerous for this type of speed driving. Would not recommend him to drive my vehicle or bicycle; dangerous to all in his path! Next time I will call police.

The man arrived to pick up Oxygen Tank. NO NOTICE. Was rude to 90yo woman. She called me the Person JERRY Q was placed on phone he was rude telling me they spoke to the Disabled Young man the Oxygen was prescribed to. I asked WHO WHEN? he said numerous times the GIRLS in the office spoke with him. LIE When I called office and spoke with JODI she was RUDE and Loud and Obnoxious. I will post for people to go other places on every social media I belong to.

My dad's electric wheel chair purchased from lincare is less than 1 year old and has been repaired 4 times. Lincare will not even take my calls for help. This wheelchair is almost out of factory warranty and defective. It should be replaced before the factory warranty runs out so my dad won't be saddled with expensive repairs once the warranty is over. He is very low income.

I haven't received a bill in over a year and when I called, they said I owed over $500! Then they said they were the corporate office and didn't have details and would have someone call me. Over a week passed and I still haven't heard from anyone.
I can't afford to pay a year's bills and should be billed monthly. I want a detail of my bills for the last year. I returned a lot of items that I did not order and never received the credit report on this either. I have no idea what would be accurate when I do get some king of bill. I just received more items and I specifically said NOT to send the very items they sent. I am waiting on a return label. Guess I'll have to call for that again! I'm not paying because I don't believe Lincare accounts receivable even knows what I owe!

I need some advice on Lincare. My cardiologist ordered a oxygen tank and a breath machine last year. I told him I did NOT want it. He went ahead and did it anyway. For the last year, I have called several different phone numbers, talked to several different people from Lincare. NONE are willing to pick these dam things up - I keep getting the run around. I checked their creditability - and it appears they do not even rate - and there are tons of thousands of complaints listed. I am totally beside myself, cause now, since I have turned 65 and have insurance thru Medicare - I am liable to pay the $105/monthly. I can NOT handle this anymore - everytime I get on the phone with them, it is a shouting and screaming match. I am constantly interrupted when I am speaking, which is down right rude. NOW they say, that they require my cardiologist to write them a note - then and only then will they pick up them up.And of course, he is not willing - sure why not? - he does not have to pay for it. I am tired of this crap, adding more stress and anxiety to my life.. But seriously? this is something new - a year has gone by - and NOW they are telling me that I need a written note from my cardiologist. If your cardiologist or doctor recommends Lincare - run - run as far as you can away from them - insist - demand - not to use them..

my name is Moonis Mustafa and it has been more than three months now that I am being run around from one person to the other for my CPAP supplies.
Every time I get assurance that the issue is fixed and I should be getting my supplies but to my frustration no changes nothing..

is there anyway I could get some help here or this apathy will continue for as long it will.

disappointed and frustrated...

Oxygen was removed from home. Lincare sent me several bills for much more than I had paid when oxygen was in the home. I called and was told they would look into the matter. I continued to pay this company after they warned me that my payment was three months late. My final payment was made when the oxygen had been removed from my home for over 6 months. This does not seem right.

Apparently on March 30, 2018 Lincare officially took over for American Home Patient. I understand that this was an anticipated transfer for a long time. My daughter is a patient of AHP and has been for many years. She is Vent, Oxygen and entral feed dependent. AHP has provided supplies and equipment for all of this for many years. I am hugely disappointed in the very poorly executed transfer of 'care' which amounted to absolutely no care to the patients. I was in no way informed about this change or told what I needed to do to make sure she had the services she needed. I dutifully placed our monthly order with AHP as I always have, on March 22nd. Usually I get an email reply and see supplies arriving within days. When I got nothing I started calling last week. There were HUGE wait times on the phone and I left messages with a call center on 5 different occasions from 3/27- 4/4 and not once was a call returned. On 4/5 in frustration, I called again and told the call center that we had a ventilator emergency and I needed to speak to someone immediately and the told me they would get a message out. That was 8:30 am. At 2:30 pm the oxygen delivery man came for his usual bi weekly fill and he knew nothing. He called someone and he was able to at least give me the phone number for the entral feed supplies but didn't even know the branch phone number! He was going to get that to me, which didn't happen. I called the entral feed number and got a rather nice lady on the phone who couldn't even at first find my daughter in the system, then did but had all the wrong information...dr/ins/etc So I straightened THAT out, she placed an order for the entral supplies and actually gave me the local branch number and told me I had to call them for the vent and respiratory supplies. She was apologetic about how this was dealt with but of course could do nothing. Absolutely no on from the call center knew anything or referred me to the correct department to get anything...even for an emergency. When I called the branch and spoke to the branch manager, again got apologies and was able to place an order for her respiratory care. We'll see how well I get my supplies. This took me HOURS over the past two weeks to fix. If this is a sample of how Lincare operates I will have to look for a different vendor. I am HOPING that this is just a sample of VERY poor management there but I believe that the lack of communication with patients, inability for patients to contact you, and delay in delivery all constitute a level of malpractice and negligence that cannot be tolerated. I am preparing a letter to the department of health to complain about this problem, both at the state and federal level as you are a national group. There is absolutely no reason more care could not have taken place to make sure that the AHP patients were taken care of. I want a response by a corporate person who can explain to me why no communication with patients was made giving us instructions on how to get services and verifying information PRIOR to your take over so that these at risk persons were cared for. I want some type of assurance that your company can actually take care of our needs as well and frankly I'd like an apology for this problem.

I am a 9/11 first responder that developed several medical conditions. I have obstructive sleep apnea and was prescribed a BIPAP machine in June of 2017 I finally received a machine in August of 2017. The Lincare company representative came out with the machine and advised me that every month I would have an automatic shipment of supplies. I have had problems with the machine since day one. I have called the office that supplied the machine numerous times and I have even complained to corporate. Nothing... no response at all. This has been going on for over six months now. My insurance company has never been billed, Lincare doesn't even have a record of me having a Bipap but all long my condition is going untreated. I spoke to my attorneys and they are working on the problem now. I can easily have my physican send the order to another supplier but I have no doubt that Lincare will be loking for payment once they finally discover the error. This is ridiculous

Set up lease purchase with Lincare on 7/24/17 for CPAP device. Agreement was min/max payment 5/13 payments on monthly paymnt. First invoice received on 1/25/18 for customer amount due $546.39. The invoice also indicated the insurance provider (BCBS) was billed. contacted Lincare to why so long to submit insurance and informed they had up to 6 months to submit invoice. also talked with BCBS by phone and on line and informed nothing had been submitted by Lincare. Again talked with Lincare and was informed I would make 1st payment of 180.00 because of income restraints prohibited full balance, Check dated 2/2/18 sent. Check cleared 2/5/18. 2nd invoice dated 1/24/18 received on Feb 13 2018-and total amount due for $684.61. Again called Florida billing office and Durham NC and this time given excuse they were waiting on prior authorization. Talked with Marketplace.. Medicare and Bluegrass/Blueshield who all informed me this type of durable goods typically did not require prior authorization. Sine patient was going from Marketplace to Medicare BCBS policies we wanted to make sure the billing and transition would not be problematic. this time we had BCBS to make a courtesy reachout to Lincare to get billing issues resolved. Contacted Crystal in Durham office on 15 Mar 18 and she said they had talked with Doctor and BCBS and getting authorization corrected. Letter received on Mar 18 dated 7 Mar 18 for a total due of $642.83. No reference of payment received. Contacted Florida office and representative informs me this issue was resolved on 2 Feb18 and prior authorization was not required. She informed me the insurance dept for Lincare could be reached in South Carolina phone [protected]. This info is incorrect. I also researched my BCBS account and still no invoice has been submitted.