Lincare Holdings
reviews and complaints

I was told 2 months ago my next rental payment was the last one on my cpap machine. I got it, I paid it. Now I have another bill for April for rental. I should not have any rental payments, and I haven't ordered any supplies. I can't find a regular e-mail to send this to, and calling is so difficult, and the last time I called the women talked down to me and I told her to stop talking to me the way she was. cust. id [protected]. I don't owe anything. Please fix and you charged the insurance...wow

My husband has been a patient of Lincare for 5 years out of Traverse city Mich office. They were always good. Then we moved to Searcy Ark and now we can’t get any cooperation on the 60 month replacement of his portable o2 and concentrator. We have been getting the run around at both the local office and the main office in Florida. No one can give me a time when to expect the change of equipment or even who is responsible. Each person says something different. His due date for the 5 year change was April 9. His poc isn’t working well and we expect it to stop any minute. That really makes it impossible for him to get out. Tanks aren’t the answer . Can we just get the new equipment? If I could change companies i would.

Laura Oldenburg for Don Oldenburg.

I’ve used Lincare for many years. I moved to Billings, Montana recently. I needed some oxygen connections for my concentrator to my CPAP machine. After getting the supplies, I needed to urinate urgently. I asked to use the restroom and explained it was an emergency. I was told there was no “public restroom” though I explained I wasn’t general public but a customer who had been charged by the company for many years for supplies and they had me in their system on the computer. They said too bad and I walked out to my car with my cane. Before I could get inside I urinated all over myself. The only time it has ever occurred. I couldn’t get to a restroom sooner because I had gone by Lincare. It had taken some time. Instead of doing like most and contacting a lawyer after being embarrassed in front of my wife and children, I decided to stop using Lincare and as of today have a new provider. Also I was talked to rudely by Lincare on the phone trying to get supplies after someone entered my insurance wrong. My oxygen concentrator stopped working because it had filters that were terrible, though I’d been told there was nothing involving filters to do for maintenance. Incorrect. So I’ve been without oxygen for a while and the concentrator was never serviced while I had it for years. Usually Lincare was good about taking care of supplies promptly but it has become less efficient. I ended up in the hospital with medical problems the day after the urination incident. I have considered taking this to social media and sharing my problems with others. I really would like to know the company is trying and cares. Otherwise I’m not sure of my approach.

Back in October they were notified of my moving for health reasons. They were ok it will take a few weeks to get it transfred. Well nothing I made so many phone calls and spoke to so many people. A Paul A manager from NJ who did not give me her proper name. After talking to her several times and kept getting blown off and telling me they would take care of it and have equiptment picked up by PA. They never did. I finally stoped paying just couldnt keep doing it. Called back she tryed agai to tell me she would take care of it. This time I refused to hang up till she got them. Finally she said they were going to call. Still waitting they finnaly got it but they cant get bill fixed still getting charges and bill is goin up with no helpand I spoke to Karen in PA, Bryan, Lea, than Ms Daniels and she also was trying and said she would call back but ofcourse nothing that was on 4/6/23. NJ just says we have no record of me calling to cancile? One time in the beging the lady actully said we didnt know you move. I was shocked i said what are you talking about you been billing me at my new address for a few months. She goes oh yea i see that. This is crazy i need help with this. We just dont have this kinda money and pray i dont need it but cant afford it. help.

This is the fax that I tried to send them after being put on hold for days and hours trying to talk to someone. This customer service is unacceptable to anyone who needs their services. If I would have known this is what my mother was going to have to go through we would have chosen the other company offered by the hospital. What if my father ran out of oxygen and died who would be accountable because no one answers a phone, email or fax this is unacceptable.

Dear Customer Service of Lincare of Charlottesville:

I’m a care support person for my father FRED ALLEN, he was sent home last week from the hospital with an order for oxygen to be delivered when he arrived home. The rep. delivered us what he needed and told us if we needed anything to call the Charlottesville number and they would assist us with what we needed. My mother has tried calling the number for Charlottesville and Corporate and I MEAN NO ONE WILL ANSWER PHONE FOR MY MOTHER. THIS IS UNACCEPTABLE CUSTOMER SERVICE. I work for the state and I understand the shortage of employees but this is unacceptable. What if this was an emergency and my father was out of oxygen, am I supposed to call 911 just because he is out of oxygen no I don’t think so, and if I did I know what the 911 operator would tell me this isn’t an emergency and that I need to contact LINCARE. I’m very upset on this issue. I would like a representative of LINCARE to contact my mother Joyce Allen, she is his caregiver for my father who has Alzheimer’s. I WANT THIS REPRESENTATIVE TO CONTACT HER TODAY, NOT TOMORROW, NOT NEXT WEEK, NOT A MONTH FROM NOW I MEAN TODAY. You can reach her at [protected] (home) [protected] (cellphone). All she want are some answers to her questions about the insurance coverage and is my father able to get a portable pack like his home system, to make it easier for him to carry when he is out of the home. He isn’t able to comprehend having to drag a portable tank behind him and we are afraid that he would trip and fall while dragging the tank and hose behind or in front of him.

Sincerely

Donna Allen

THIS IS WHAT I TRIED TO FAX TO YOUR CHARLOTTESVILLE, VIRGINIA OFFICE AND THE FAX MACHINE PUT ME ON HOLD.

Not reliable lazy shiftless people, poor quality cannulas, tanks half filled with oxygen, dirty filty oxygen equipment and tanks. Non responsive crew to order your oxygen from. Can't get though to corporate to complain, instead they route you to there "we don't care" system that loops back to the original center you are complaing about. When they find out you are complaing about them the service actually gets much, much worse. If that is possible. They left me without oxygen this weekend, I'm on 8 lpm 24/7 and had to live in the hospital for two days until I got a delivery at home. DO NOT USE THEM THEY SUCK!

I have an unresolved issue pertaining to my being improperly billed for charges that SHOULD have been billed to my Plan G supplemental insurance.

My Medicare coverage began on July 1, 2020, and Medicare Part B was billed for my charges, but the remaining 20% was billed to me instead of my Supplemental Plan G insurance. I paid each one of the bills I received.

It recently dawned on me that this was taking place and that I was being improperly billed. I called Lincare to discuss the issue, and the outcome was that my account was to be reviewed for possible refund.

An incomplete statement of my account used to calculate rebate check # [protected].

Please provide an email address where I can send documents relative to this issue. I have a copy of the check and statement of account, a .pdf of all of the missed invoices still due for refund, and a tally of the charges involved.

I have called the Corporate Billing # [protected] on 3/14 and 3/16 (today), and finally got to speak with Joan T. who is forwarding my issue to her supervisor.

If this issue is not satisfactorily resolved in short order, I will be making a complaint to Medicare.

Sincerely,

David Templeton

I have never been treated so disrespectful from your delivery driver and your employees. So I’m in the process of not going through your services anymore. I made it perfectly clear that I would not have any oxygen over the weekend and still I didn’t have any delivered, til I had to call and demand some. Also there was an order from my heart Dr to give me a portable one over a year ago plus another order for one and still have not reviewed a portable one. I go through more than nine tanks in two weeks. It’s been nothing but problems with you guys and your driver was very rude.

February 14, 2023

I have had a Lincare concentrator for approx. 2 years. I need O2 delivered through a Mask & not a Cannula. Masks provided consistently disconnected between the 1/2 inch Supply Tube & the mask. I finally got a Tech to my home last week. Tech saw the disconnecting mask & supply tube & replaced that mask with a “bag mask”. Over this past weekend, O2 supply continued to diminish & supplies Nearly NO Oxygen flow via the newly supplied mask.

Called the Livingston, NJ Lincare location tonight. When Tech called back, he informed me that the machine is Not designed to deliver O2 by mask. Further, he stated, “I am Not making a 3 hour drive to accommodate your needs”. Lincare IS, however, Promptly demanding Medicare Payments, absence of supplying my Oxygen needs Not withstanding! I have demanded Removal of the Lincare equipment from my residence.

I retired from the Navy as of 2/1/2022. At that time, my medical coverage by Aetna stopped. I notified Lincare about this change and gave them my Medicare and my supplement information. Every time I get a call for a refill of my supplies, they have Aetna as my insurance. I am told that this has been corrected yet, it doesn’t seem to be corrected.

I went to my pulmonologist and was ordered a new CPAP machine and a different mask. I was called by Lincare, was not available to answer the phone and was left a message about my new equipment. When I called back, I was told they had no record of a new order. I called my pulmonologist and they sent it again. Lincare said they never got it. This was repeated again with the same results. Then I get a call saying that they can’t issue me a new CPAP because my insurance is not correct.

The incompetence here is mind boggling. I don’t know where to go next!

Carl Gittings

[protected]

I have been double billed and have a credit on my account since November 29, 2022. I have been calling both the 800 number and the [protected] number for the Elmira office which is where I got the equiment and returned it and have gotten permanently on hold and disconnected every single time I have called. My account number is [protected], the amount that needs to be refunded to the credit card on file is $78.73. Could someone please just take care of this? Also the corporate office needs to look into why the phone is never answered at the Elmira office or the 800 number. I have called several times at different times of the day and been on hold for up to 25 minutes at a time. It get disconnected at times and I have given up and hung up at times. But it NEVER gets answered by a human being. It is beyond ridiculous and frustrating. My name is Laurie Allen, 6112 State Route 415, Savona NY 14879, phone is [protected], cell [protected].

I am filing a complaint against Lincare at 3884 S Shiloh Road, Garland, TX 75041 I have OSA on CPAP machine. I purchased from Lincare. Initially, the machine worked fine but later it started making disturbing noise that wakes me from sleep. My sleep specialist did not find anything wrong with the pressures or the sleep pattern and recommended getting another CPAP machine through Lincare. It was extremely difficult to get s Lincare on line to express my concerns. Crystal, an employee, gave me an appointment for 12/22/22 at 1 pm. Crystal went through the machine with and without a mask on my face and could not reproduce the sound that actually occurs when I have gone to sleep. The CPAP machine has a one year manufacturer's warranty. Crystal told me that she has to get in touch with the manufacturer, ResMed, to find out their protocol to repair/replace the equipment. She advised me to take the equipment home and expect a call from her (Crystal) in the next one hour. To this date (01/28/2023) I haven't received a call from her. I tried to contact her at various times of the day and their lines are frustratingly busy all the time with the caller put on hold for as long as 30-40 minutes without anyone answering the call. I tried calling them again on 12/28/22 as early as 8.30-8.35 am when they open for business. Again, I could not contact Crystal or any of their other staff members. I had no other recourse left but to contact you. I came in contact with four staff members including the receptionistonist on two occasions. None of them greeted me and others waiting in the lobby with a smile or using the usual courteous business expressions of sir or mam. This is a business who is supplying oxygen to the ailing patients whose life is dependent on oxygen and/or CPAP equipment. Patients expect to be treated with respect and courtesy, both of which are conspicuously lacking with Lincare staff. Moreover, their telephone system leaves a lor to be desired with long waits

I received a bill on 1/23/23 showing current charges as well as a very old charge of $304.50 from almost 2 years ago. Despite attempts to get an explanation of this bill I have been transferred 6 times only to have been routed right back to the same billing dept. Upon the 7th transfer I was routed to the regional billing off where I was told this issue had to be addressed. The representative was extemely rude, told me information on the bill I received was none of my concern, and refused to answer what #54 in the Remark Code column represented on the charge in question. She then hung up on me.

I need to have this resolved as you have my credit card on file so I have little control over what charges are taking place on this card.

The level of incompetenence has been absolutely appalling. I now have at least 5 different phone numbers I was given by your representatives all of which go right back to the same dept and one which has been disconnected.

The idea of having to spend more than 45 minutes, 7 calls, and numerous transfers for what appears to be a simple billing question is outrageous, particularly when there has not been a resolution.

Duplicate charges adding up to 270$. Being charged twice on 2 seperate bills. When I do finally get to speak to a person on the phone its only to being hung up on after a 40 min hold. We went to our local lincare business and they even agreed that lincares billing is messed up all the time and they receive so many complaints that theyve started to just hand out posted notes with the numbers for the complaint department.. We are sick of getting screwed over by this company. There is no telling how many innocent people are being over charged and dont even know it

For over a month and a half since November 11 getting a lot of excuses and still no replacement machine.

10/10 Machine broke

10/11 Met with my doctor Nurse

who contacted Lincare and spoke to Angelina

11/15 called and spoke to [protected]@ Lincare who said she just got back from vacation.

11/17 Spoke to a gentleman who seemed very helpful said he has a contact in your office and will work with her. NO follow up call to me from this Gentleman.

11/22 Spoke to April @ Lincare who said she just had to call my insurance to see if they'll pay for it Same insurance I;ve had for years they paid before Im sure the'll pay now.

Called 11/30 and 12/8 each Time spoke to April.

I'm not getting results contacted Lincare.

Never received any communication!

Please update my husband's insurance information on your file before you mail us another past due notice. I provided his new insurance information (BlueCross/BlueShield) on several occasions during the course of 2022. Most recently I spoke with an associate on 10/28/2022 who updated his information and told me not to pay until we receive an updated balance statement. I called again on 11/14/2022 and spoke with KellyAnne in billing department, who told me that the issue would be resolved and asked not to make any payment. Yet again, I received another past due notice that still shows the expired insurance information (Cigna). Who do I need to contact to get this resolved for good?

I called and told person what machine was doing. We went through steps. It still did it once even though it stopped doing it. I told her i wanted someone to come and service and bring a new machine. She tells me she can't forward the problem. And to run machine and if it does it again to call back again. Lousy service in my opinion. I told my son what they did. I also recorded the call. If something happens to me it will hold up in a court of law. I have been with your co for a long time. And this machine is way over 10 years old. Either i get the proper help and it taken care of or i will find a new company to deal with on Monday. Im tired of the run around. I have breathing issues as well as heart issues. Your call center is lousy and very unhelpful. I suggest you hire people who want to work and do their jobs. My name is Karen henry [protected]. And if i could have gotten a hold of crispin tuefel i would have told him personnally whats going on.

I may still do that in writing.

Rented machine. Did not use it more than 12 nights. Complained about low pressure. Due to COVID model, no remote adjustments. Could not email, or text company.

Due to poor service and contact, I returned the machine.

They sent a bill. I refused to pay.

They auto billed my bank card claiming I approved an autopay ( I did not ). Bank got me a refund.

They sent me a second bill.

I called their billing at [protected] on 14:10 of 11-21-22. Waited for over 30 minutes.

I completed a contact form waiting for contact.

Lincare consistently makes errors on my and my spouse bills for CPAP supplies. They do not wait for Aetna to make the payment after they bill Aetna and instead immediately bill us the patient. Well we do not pay the bill until we see Aetnas EOB to validate the correct amount under our insurance plan that we are required to pay the DME provider.

When I call for either CPAP support to my local office or just now to the billing office they do not answer the phone promptly.

Oh I can just her the explanation of that one. Last week after 3 phone calls to my local office that took total of 1 hour and 54 minutes to accomplish and then todays call to billing that after 52 minutes went unanswered about my November bill - SHAME on Lincare.

To add insult to injury they set us a letter about a data breach at their corporation. They offered (like other reputable corporations) credit monitoring services.

When I can I will FIRE them in a heart beat.

These corporate raids are robbing the poor, confused and weak people of this nation right under our noses - they are disgraceful.

They only work thruogh the telephone which they rarely answer and do not use email or have any patient portal to communicate.

On 10/30/2022 my bank card was charged $172.27 by Lincare. I did not authorize this ! Several months ago when my father was released from the hospital I helped him with his copay at that time for his oxygen, now Several months later I get hit with this charge? Why? He has medical insurance and I contacted my bank and Lincare. Lincare gave me a case number and I have heard nothing. So I canceled my bank card and reported this a fraud. My bank denied it cause of the previous purchase.