The complaint has been investigated and
resolved to the customer's satisfactionResolved Lillian Vernon — Fraud and cheating
resolved to the customer's satisfaction
I purchased several items from Lillian Vernon, at some point during the checkout process I was signed up for their rewards program without being aware that I was authorizing them to charge $14.95 per month to my credit card. I never got a welcome email or any other correspondence that would have tipped me off to my 'membership', the only indication was the charge on my credit card. I was able to get back 3 months worth of charges after calling them through my bank, but I was still stuck with one month's charge.
When dealing with Lillian Vernon, watch the checkout process carefully, and keep a close eye on the credit card bill the 2nd month out (they have the 'Free 30 day trial').