LiliGal Reviews & Complaints

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Liligal / clothing

Jul 01, 2019

LiligalBuyer beware!!! The earrings were cute and all but the post came all bent to hell. Not even gonna try to straighten them. Trying to see what I can do about the shirt. Despite using their sizing chart, the shirt is too small in the bust line. Shipping does take a while (shipped from China...

Liligal / return

Jun 27, 2019

I sent a bathing suit back due to the size being wrong and submitted a ticket and all the requested info to exchange. I followed all of the instructions given in order to return the bathing suit. UPS confirms delivery of the item and 2 weeks later still nothing from liligal. I have...

Liligal / return

Jun 21, 2019

Hello, I returned two dresses on June 7, 2019. I have tracked my returned package and have confirmation that they have received my package. After two weeks they still have not credited my account. I have followed all directions for their returns and submitted tickets about the return. ...

Liligal / return problems due to clothing not fitting and not quality expected

May 31, 2019

I returned 9 items on 5/25/19 via UPS. UPS tracking # 1Z8129Y20300118414 for returned items. Return Merchandise Authorization number: [protected]. Original LiliGal order number: L1904192247013409 I have been unable to sign onto LiliGal site again. Everytime I try to go to Ticket or Return...

Liligal / online sales of women's clothing items

May 15, 2019

I paid $57.63 for two blouses two weeks ago. My money was immediately taken but I never received an email confirmation nor the items and my attempts to follow up have all dead-ended. I have kissed my money goodbye and would advise everyone to stay away from any online shopping unless you...

Liligal / no response to canceling a order

May 02, 2019

I made a order on Apr 30, 2019 once I saw the time of arrival was to late for the event I am attented is May 8th and May 18th. So I canceled the order I was given a number comfirming the order was canceled which is T8016339847 The order number was L1904302202548238. I do not want thi...

Liligal / i'm not really wanting to complain, was just wondering if u received my return of a swimsuit

Apr 30, 2019

sent back swimsuit with Canada Post -tracking number R;351736.105034: the other tracking number I have is from LILIGAL customer service T4309861320. Hope u can tell me whats going on .I've been trying to find a phone number to talk to someone in person but had no luck.Please contact me a...

Liligal / tunic top receipt number [protected]

Apr 23, 2019

Tunic did not fit. Purchase on January 21, 2019. Returned Feb. 5, 2019. Paid with Visa x3324. Cost $27.02. Receipt no. [protected] used PayPal. Return to RMA [protected], 8555 Tonnelle Ave, unit301, No. Bergen, N.J. US consigned Chen Wei. Would like to have my $27.02 since it did not fit was way to small. Have not heard anything from the company.

Liligal / button front wine red pocket cardigan

Apr 23, 2019

I received an item ordered in Feb. It arrived on time . Upon trying it on the size was not correct . Returned it Feb. 26. To date I have not heard a word from Liligal, received a credit to my account or a check in the mail. I believe that this service is un-acceptable. Please respond so I...

Liligal / unable to get rma ticket and return address, this is an impossible feat to try to accomplish

Apr 23, 2019

Already have entered the information 2 times what's the problem? Marlene Sharp 22184 Crestline Road PO Box 116 Palomar Mtn. Ca 92060 USA Item # L1904030045138163 original order # Need assistance with a RMA ticket number and the address to return 2 blouses for full refund. Have tried thi...

Liligal / clothing

Apr 12, 2019

Cheap fabric and poor customer service. I don't know why I had to take pictures of the things was returning. I had to pay for return postage for every item even though I was returning it for poor quality, Avoid butying them at all costs. The things they sell aren't alll that inexpensive...

Liligal / ads on aol.

Apr 02, 2019

Like a spam caller that keep calling over and over again, it is absolutely rude that you plaster your ads to my account for which pay dearly. You are like spam telephone calls that keep coming every few minutes, over and over again. Shame on you for all the spam. I am a man and...

Liligal / return policy

Mar 26, 2019

I received an item ordered in Feb. It arrived on time . Upon trying it on the size was not correct . Returned the next day, 2/28. To date I have not heard a word from Liligal, received a credit to my account or a check in the mail. I beleive that this service is un-acceptable. My ticket ID...

Liligal / ordered a beige x large sweater with another item I never received my sweater and the charge was $61.00 on dec 3 2018

Mar 08, 2019

never received a credit on one sweater item i ordered on dec 2 please credit my td bank credit card that was paid on on dec 2 i ordered a sweater which i did not receive the other item on the charge of 61.33 was received in january the sweater did not get delivered to my home in...

Liligal / will not respond to my emails about an exchange or refund

Feb 01, 2019

here is my ticket number L1812040427399516 I have emailed several times asking how to exchange sizes i received nothing?? I go on the web site today and find out they put the info on my account without alerting me. Now they are saying too many days have pasted to exchange or refund. they will not...

Liligal / very poor quality doesn’t fit can’t get an answer for return I have send sev. tickets and when I go i. it’s say my is pending

Jan 18, 2019

order no ll1901031009248697 have read to many bad reviews don't trust the co.why will they not respond or why don't they except phone calls or simple emails that junk isn't correct when i look my acct it is not the right shirt.and the co is in china and you don't know that because they a u...

Liligal / non receipt of pink skew embellished sequin top

Dec 24, 2018

Hi there, The item above was ordered for a friend for Christmas at early December, she chose it for Christmas Day, to date we have not received it and we are very disappointed! When will we expect to get it as we would now like it by New Year's Eve please. I would be grateful for an early response to this message please. Thank you Regards Sue Howieson

Liligal / christmas sweater

Dec 21, 2018

Ordered Dec 2, 2018 from with order LL1812031448145180 Shipped Dec 7, 2018 from Shanghai, China Tracking number CNMMI1181206650971903 Last Tracking info Dec 9, 2018 either Pudong China or Carson NV USA Where is it now? DHL is not responding to my requests for tracking... / inability to communicate with them and to cancel order

Nov 28, 2018

Beware!!! While the prices and items on this website appear to be a good deal, they do not tell you in advance of ordering that your order will be delayed for an extended period of the case of an item (christmas top) I need within 20 days, I was not given that info until the order...

Liligal / want to return one item but can't get them to accept my email address

Nov 28, 2018

I ordered three items. Can keep the two that came first in the mail. The third item does not fit but I can't get them to accept my email address so I can continue with the return. My order number is L1810070256295664. Original order was placed on10/6/18. The last item came within the past...

Liligal / package never received

Nov 26, 2018

I an submitting this complaint because I have not gotten any correspondence from Liligal after sending 2 emails this month for a purchase I ordered on October 15, 2018. I have requested the order be cancelled and full refund with shipping and handling charges. I have copied and pasted the...

Liligal / returned clothing

Nov 19, 2018

I returned three pieces of clothing to Liligal using ticket # T6965474985 and the RMA # [protected]. The USPS tracking number is 9505514513968304100199 and was received at Lilgals company on November 3, 2018 at 9:59 a.m. I still have not received my refund and today is November 19, 2018...

Liligal / refund

Nov 18, 2018

In October of this year 2018, I made the huge mistake of ordering from this company!! I did receive my order and returned one item carefully following the return instructions and well within the time limit. To date I have not received my refund nor have I heard from anyone on in the...

Liligal / 2 blouses

Nov 09, 2018

Had never ordered blouses online but they seemed so pretty. Out of my order one had no label of any sort and looked as if it was a size 18 and I'm size 14. Another one was beige with black notes as a pattern but there were many mottled white marks on the beige part. I can't even wear it...

Liligal / delivery and chat line

Nov 07, 2018

I was on the chat line with "amber" at Liligal who asked me to forward the email i received. She had me paste it into the chat and never explained why i also needed to forward it. The email i received was not clear and misrepresented when i was eligible for a refund. On top of that Amber...

Liligal / return policy and poor quality of goods

Oct 21, 2018

The easy returns they speak of are not. Instead of them providing a shipping label, you have to get a number from them, then sent them a copy of the shipping label and get another number from them, sent that information and then wait for the refund. The quality of the tops I ordered wa...

Liligal / return of dress, no replacement sent

Oct 03, 2018

I returned my dress in good faith. It was never worn because it was too small. I requested a swap to a larger size. I was told I could return it and get a replacement so that's what I did. I still have not received the larger size dress. I am very frustrated. I sent it by USPS and it cost...

Liligal / blouses

Oct 02, 2018

I ORDERED 5 blouses in Aug. or 1st part of Sept. Returned 2; 1 for exchange larger size, the other refund because it was a duplicate. Sent to a Calif. address which was return address on pkg. No invoice or return form was included so I wrote info on a sheet of paper. Have received no...

Liligal / blouses

Sep 29, 2018

Returned 2 blouses, 1 for exchange to larger size the other for refund as it was a duplicate. Returned to address in Calif. Hacienda Heights, area. Have not heard back from 2 months now.. Are you an honest company or not???? Patricia Holmes. [protected] [protected]. I am on social...

Liligal / blouses

Sep 21, 2018

I ordered two blouses but, I wish I had read the reviews before I ordered. Yes! They look so nice on the web. They are very cheaply constructed with cheap material. I guess, I will keep them after hearing of the nightmares of trying to return them. I will never order from them again. Thi...

Liligal / trying to get refund

Sep 20, 2018

I have been trying to return items to LILIGAL for 3 weeks...NEVER can get any instructions from ANYONE...but they took my money. And paypal isn'tmuch better..they keep dragging the issue out too and they are extremely HARD to contact. Don't order from rip-off companies that look good on...

Liligal / return

Sep 13, 2018

LiligalI've returned multiple tops because they were to small. I've filled out tickets and even boxed up the merchandise and FedEx delivered them to your return mail address on the packaging. Now I'm being told to mail the already sent box to New Jersey. Please refund all my money to the account I...

Liligal / have not received merchandise I ordered

Sep 05, 2018

My order placed Aug 19th 2018 Invoice # L1808200336443327 for a total of $127.22 not received. My order placed on Aug 23rd 2018 Invoice# L1808240727139788 for a total of $77.76 not received My name Sharron Bechard 3827 Butternut Drive Saint George Kansas 66535 [protected] Used...

Liligal / paid for product with paypal but company cannot tell me if dress was ordered

Aug 28, 2018

Around aug. 18 i went to paypal to pay for a dress from liligal. Paypal paid liligal but i was not sent back to liligal site to finish transaction. I have used live chat numerous times at liligal, but they ask for order number, which i do not have. I have forgotten my password, but they...

Liligal / refusal to refund my money.

Aug 28, 2018

I ordered a blurjean coat from They were unable to fill my order and will not refund my money. How is that legal.? I don't understand how a business can keep your money if they are unable to fill your order. How can you protect a company that does this kind of business. I'm... / will not give return address. gave 20% of my dissatisfied purchase credited back to me instead of refund. too small.

Aug 14, 2018

Sent 5 emails to company requesting refund. Liligal sent an Emailed form letter no address. Had at least 8 things I had to do before address would be sent. They DO NOT send packing slips with orders nor send confirmation of order. In Hong Kong. Returned an email stating they had reimbursed my PayPal account $20.00 and for me to keep the summing suit!

Liligal / return of clothing.

Jul 24, 2018

I need help making a return. The "ticket" is not working for me. Please send me what I need to make this return. I can't find an order number. My name is Lorraine Reardon. Address 311 Hillside Court, Murfreesboro TN. My phone number is [protected]. My email is [protected] I need...

Liligal / didn't receive package; can't contact them

Jul 24, 2018

I ordered two shirts through Liligal 1/30/18 for $56.28. I waited for the product the advised amount of time and even padded the timeframe. On 3/15/18 I sent an inquiry via their website with no response. I admittedly lost track of the issue and found the paperwork in my follow-file and...

Liligal / swimsuit

Jul 19, 2018

I purchased a swimsuit from Liligal in May. When it arrived it did not fit properly and I returned it. The purchase price was $31.95 Plus shipping. The P.O. tracking no has confirmed that it the returned item was received, but so far I have not been credited my purchase price. When I...

Liligal / return/refund complaint

Jul 18, 2018

Good luck trying to get a refund with this company. I ordered two swimsuits (6/25/18) and neither fit properly. I requested a refund through their website (7/10/18) but their response was that because I had to pay return shipping costs that I should keep the items and they would refund...

Liligal / two shirts which I received on friday, june 29, 2018

Jul 03, 2018

These two shirts are so small they would fit a child. I ordered Large and needless to say, I could hardly get my arms through the sleeves. My receipt number is: [protected] I would like a refund to my Visa account ending in 5957. It is unfortunate since these two shirts appeared to be...

Liligal / swimwear

Jun 24, 2018

I received my order. While it fit, it was too fitted; much more than its photo represented. It was 1-2 sizes smaller than the listed measurements and arrived with a hole about the size of a quarter in the lining of the bra. The fabric, at the seam was obviously torn and the seam was sewn...

Liligal / return/refund

Jun 12, 2018

My husband ordered swimsuits for me online at, and when I finally received them, a month later, the swimsuits were too big. I went on the website and looked up the return/refund policy, filled out a return form, but at the end of the return form it is tricky and I mistakenly...

Liligal / I ordered two swimsuits. payment was taken out of my account.

Jun 11, 2018

I don't have a customer number or order number. The order was placed on May 31, 2018. Payment was posted to your account on June 4, 2018. I did not get an email confirmation. But payment was still made. I have two email addresses. I'm not sure which one I used. Please look for my order...

Liligal / product/service/returning process awful

Jun 06, 2018

I don't even want to give these people the satisfaction of one star. I give them ZERO. I ordered a dress for a wedding in hopes I could wear it to another one. The dress arrived late and was cheap material. While trying to track the dress it said it shipped on May 8th and would arrive by...

Liligal / cannot unsubscribe

Jun 04, 2018

I subscribed to Liligal because the clothes looked nice in the online ads. Now when I get emails from Liligal and try to click on a link to their website (or even when I try to go directly to their website), my ISP (Spectrum) will not allow me to go to that website; they say they have...

Liligal / dress & blouse

May 31, 2018

I ordered this beautiful dress for my granddaughter's wedding & a blouse. It arrived in great time & they were both beautiful. However they're like a extra small. My 13 year old granddaughter could fit in them. These clothes aren't true to size at all very disappointing!!! So I tried to...

Liligal /'s fraud

May 26, 2018

I purchased a dress for my wife from When the package arrived it was a dress of similar (but inferior) design, but with the wrong size and material. The dress sent to us also had areas that were sewn together improperly. Due to the numerous issues with the dress we decided to...

Liligal / blouse

May 11, 2018

I had the same problem as many other people, sorry that I didn, t read the reviews first. Item was too small, a defect right in the front and very poorly constructed. All attempts to return have failed. Made in China!!! I will notify BOB but I have been scammed. Don, t but from Liligal!!!😈😈😈😠. They have great photos and marketing but don, t be fooled.

Liligal / did not receive the items that I ordered

May 07, 2018

I DID NOT RECEIVE THESE ITEMS! If my money is not refunded within 5 working days, I will take immediate action. Logo NEW SALE MY ACCOUNT CONTACT US Dear sandra asper, Welcome to Thank you for shopping on . The order information is as follows: Order...

Liligal / womens blouse

May 04, 2018

Blouse not a size medium but rather a small. The quality was horrible. I should have read reviews before I ordered which I do and order online a lot. So I get back half the money for the blouse, which is ridiculous, since I have to pay for return which I understand. BUT not getting a full...

Liligal / returns

May 03, 2018

I Purchased a bathing suit which I need to return due to not fitting properly. I attempted to follow the process as instructed on the website however I cannot submit a ticket. I try to sign in with my email and password and it tells me one or the other is incorrect. I attempted to change...

Liligal / clothing

May 01, 2018

LiligalI try to contact you because I need a return address and a RMA number and nobody answer me back...I send like 10 email with my ticket like a machine repeating the same "We want to help you send the ticket number and one of our representative contacts to you soon" and nothing...

Liligal / no on line chat for return help during posted hours (est 17:30-2:30 am) it is 18:40 est monday now.

Apr 16, 2018

i need to return some of order # l1803182352395810 from liligal i paid 194.99 i have tried 30 times to get a ticket. forgot password (or the one i think it is doesn't work. you say you'll email to [protected] a password change link. i've done it over and over!!!...

Liligal / liligal, missing part of order

Apr 12, 2018

My name is Ann Robinson [protected] Unit 305, 1280 Merklin street. White Rock BC Canada v4b4b9 I ordererd three tops and only two arrived about a month ago. I wrote a letter to complain but have heard nothing back. it arrived by Sino Ex 2018/3/2 says on package from Kaishing. I ordered the brown...

Liligal / trying to return damage blouses

Apr 12, 2018

Ticket number T1592346641 Order # L1803110831398832 April 10 I am trying to return my damage items and no one has contacted me back on how to do so. I have never had such a problem with purchasing items from other sites as this one. I want my money back and am awaiting patiently. Please contact...

Liligal / items not received and no refund

Apr 10, 2018

I ordered two swimsuits on August 28, 2017. The date is correct. I did not receive my order and I have not received a refund. This company needs to be shut down. It is a rip off. They stole $62.48 from me. Their customer service is ridiculous. I have submitted "a ticket" without any...

Liligal / returns

Apr 05, 2018

On 04.04.18 I received 2 items of clothing alongside something I had ordered.I am trying to return them. They are not listed in my account, nor is the cardigan. I paid £51.33 by PayPal on 22.03.18. It seems impossible to contact Liligal. I haven't got a number to require a 'ticket ' as my order...

Liligal / bathing suit and women's top

Apr 03, 2018

I placed an order with Liligal the first of March 2018. They have not sent anything yet, plus not even letting me know what's going on. This is my first time ordering from them, plus using PayPal. Thank goodness atleast PayPal is sending me emails. I don't know if I am doing this right...

Liligal / bathing suits

Mar 12, 2018

After quite a long wait my two bathing suits arrived. The quality was poor at best and the fit was ridiculous! They arrived in zip lock baggies! To make matters even worse there was no receipt and no possibility of return. I'm only sorry I didn't read the reviews and complaints about thi...