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Light In The Box
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2.2 875 Reviews

Light In The Box Complaints Summary

271 Resolved
602 Unresolved
Our verdict: Engaging with Light In The Box, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Light In The Box reviews & complaints 875

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Newest Light In The Box reviews & complaints

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7:54 am EDT
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Light In The Box scamming me

On Friday 20th March 2015, i went on the Light In The Box site for the first time, before paying through my Pay Pal account for two android phones, these cost me £113.91, i then paid a further £15, 99 for the" Expedited Shipping & delivery costs " ( 3 to 5 days) to my home address, and was led to believe that this would cover everything, then they shipped it to another Chinese shipping company called UPS, and they are causing all kind of problems & driving me crazy! they now say my parcel is in Swansea & want me to pick it with £32 for tax & shipping costs, I am a 66year old housebound pensioner with chronic health problems, I have no one to help or advise me of how to deal with this difficult company, i do everything online, Shopping, Banking, Pay bills & have accounts with a lot of companies but i have never in the last five years ever come up against a company that are blatantly lying & deceiving consumers, I have a pension ( credit) every week & it is going to cause me great hardship if i dont know how to handle these thieves, With Respect, G Palmer

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o.b
, US
Dec 09, 2014 9:56 am EST

It has been more than a month I've ordered several items on this site. They told me that I would receive them between 10-20 days and my order are still not here. I can't be refund as I have no products to send back. I'll never order from this site again!

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COOKIE4EVER
Marlton, US
Apr 15, 2015 2:05 pm EDT

THESE PEOPLE ARE CROOKS! MY STOCK SIZE DRESS WHEN CANCELLED BECAME "CUSTOM" AND SUBJECT TO A 50% FEE...FOR NOTHING. AND THE $22.00 3-5 DAY SHIPPING WHEN CANCELLED ON THE 7TH DAY STILL HAD NOT BEEN SHIPPED.PAYPAL OFFERS NO PROTECTION. AVOID THIS COMPANY OR GET SCREWED.

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kaioutlaw1
powder springs, US
Apr 04, 2015 10:13 am EDT

Hey I also bought a product from light in the box. It came eventually but very late. I suggest u pay for the tax because if y don't u will simply bit get your money back that u spent on the phone. After u clear this mess up plz do not ever use light in the box. They r not scammers just very cheap and try to do things in the most inexpensive way possible. EBay uses the same methods but are trusted and will give u an estimated delivery time.
Hope things work out, K. Outlaw

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4:00 am EDT
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Light In The Box haven't received refund

Ordered a dress at the end of February. On March 11, 2015 I received an email stating that the item I purchased is no longer available. I would receive my refund for the purchase price within 24 hours. It is March 16th, and I have yet to receive my refund. Only way to contact company is via E-mail. Don't order from this website. It's a scam.

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Aliseke
, US
Jun 18, 2012 4:21 am EDT

Dresses arrived 3 sizes to small, returns are very complicated if not impossible, customer service is terrible, you have to take a picture of yourself in the non fitting dress, mail it back to china 36$ each mailing fill out customs forms, site is almost impossible to navigate DO NOT BUY FROM THIS COMPANY YOU WILL BE SORRY.

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Sanam
, US
Apr 02, 2012 2:41 am EDT

ARE YOU KIDDING ME?! They ripped me off in more ways then one. Telling me I can't return things until there are photos of me in the product.. Telling me I cannot stop ordering something that took 17 DAYS to even BEGIN to process.. FULL OF CRAP, NEVER, EVER BUY HERE!

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roshon241
, US
Mar 14, 2011 1:52 pm EDT

I was wondering if anyone has dealt with lightinthebox.com or possibly other Chinese wholesalers. Just came across the site myself. Did a little research and it seems hit or miss on responses.

English Ian
English Ian
, GB
Jun 19, 2012 8:33 pm EDT

And... another scammer trying to reap his reward... I hope you will hang for your theft ###

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2:18 pm EST
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Light In The Box missing shipment

I have been trying to contact this company for weeks. They don't give you a customer phone number, their e-mails are automatically generated and marked "non-reply" and on their web site where it tells you how to contact customer service, just has you going in circles. On the web site they said the problem was resolved, but wasn't. On one pagethey claimed the order I placed on Dec 13th was shipped on Dec 3rd. WHAT ?
They shipped it 10 days before I ordered it ? I have been trying desperately to contact them about my order. All to no avail.

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7:38 pm EST
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Light In The Box Order

I bought 2 dresses on Light in the Box website and one dress was $15 the other $12. There was free shipping on those items until November 23rd and I ordered them on Nov 21st which means my order should of been free shipping which would bring my total too $27.99. When I ordered I found out they charged me $15.00 in shipping charges. They sent me a confirmation email to tell me money was taken out of my account and that 3-5 business days my order would ship. Then I get an email saying that I didn't pay and that I need to pay still. They already took the $42.99 out of my account because it says on my account at bank which has their name Light in the box $42.99. Then I get another email saying I now owe $43.99. I was suppose to only pay $27.00 with free shipping and I get charged the $15.00 for shipping then they tell me I owe money and then they try to get me to pay more. It says on that website in my account that order is pending because they are waiting for me to pay. I already paid and I also got a confirmation email saying my account was paid and they will ship my order out in 3-5 days. I don't know what is going on but I will not get scammed. They took my money now I want my order shipped to me. If I have to I will make sure to trace their IP address and file a complaint with better business bureau and with anyone else that I have too to shut them down. There is no telephone number for them and they don't return emails. Here is my confirmation order they sent me.

Order No. [protected] Ordered on November 21, 2014
Dear Teresa Lagrone,
We confirmed payment for your order #[protected] on November 21, 2014 and have begun processing your order!
Once your items have been packed and are ready to go, they will be shipped to you immediately. You will receive a shipment notification via email once your order has shipped.

Bill to Teresa Lagrone
2614 159th St Ct E
Tacoma, WA 98445
United States
Phone1-[protected]
Payment Method
Credit or Debit Card
Ship to Teresa Lagrone
2614 159th St Ct E
Tacoma, WA 98445
United States
Phone1-[protected]
Ship via Expedited Shipping
Item(s) in Order Item Price Qty Price
Girl's Blue Costume Princess Snow Queen Cosplay Long Dress USD $ 12.00 1 USD $ 12.00
Gils Beautiful Princess Dress USD $ 15.60 1 USD $ 15.60
Sub-Total USD $ 27.60
chinaups USD $ 15.39
Grand Total USD $ 42.99

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12:26 pm EST
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Light In The Box credit card skimming

I agree with the earlier complaint that someone may be skimming credit card numbers from miniinthebox.com.

I bought something at miniinthebox with a prepaid credit card that got from my cable company (Comcast). I had only used that card 4 times prior to buying this thing at miniinthebox, and all of those purchases were at established US companies where I shop all the time. 5 days after my miniinthebox purchase, a charge was placed on my card for a website I have never heard of: getnamenecklace.com. It turns out that both miniinthebox and getnamenecklace are Chinese companies.

The good news for me was that this was a prepaid card with a $200 spending limit. The bad news is that the customer service for my card from Comcast is not that good, so the process for trying to get my $32 back is long and painful, and may or may not succeed.

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Ribraga
, PT
Jan 17, 2015 1:15 am EST

I made on 12/12/2014 an order with the number [protected] .
On your website it shows that the order it was send on the 15 /12/2014, but until now I didn´t received anything.

Order Number:
[protected]
Order date:
12/12/2014
Tracking Number: SWP9922936008

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2:36 pm EDT
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Light In The Box credit card got stolen

I made a purchase on 31 / 7 / 2014 and yesterday i found that my credit card information got stolen during the purchase. It was used in online purchase from a website i never knew. I think this website is not well secured, how did this happen? I don't know. I dealt with them before and got my friends to do the same, but from now on i will never purchase anything from this site again.
The worst thing was when i sent them inquiry to complain about it, the pre sales team replied me by an auto - message and when i replied them, i got nothing until now.

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ozrainbow
Sydney, AU
Feb 24, 2015 4:44 am EST

i got my credit card information stolen too after purchased from this website, someone use my credit card purchased over $4000 from other country. its scam website, don't buy anything and register your credit card informtion with this company

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D.Donovan
Port Douglas, AU
Sep 09, 2014 8:09 pm EDT
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This is an Evil Company! They don't deliver on time! Their products are cheap and sized wrong! When you want to contact them...forget it! They will take your money and then disappear off the grid! I have tried to cancel my order 8 times and have no reply so my bank is now dealing with getting my money back, which is good as I spent almost $1000 with them for my wedding! PLEASE DON'T EVEN THINK ABOUT IT! THEY ARE EVIL!

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honestperson333
Loughton, GB
Oct 26, 2014 9:48 am EDT

strange. I'm a customer rep. with them and we answer all queries within 24 hours. I spend the day refunding people's money if something goes wrong. It is weird that they won't reply you. Are you a competitor trying to give them a bad name?

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Greg99
Cowichan Bay, CA
Aug 17, 2014 4:10 pm EDT
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Having trouble getting return address of Light in the Box so I can return defective car stereo. They have agreed to refund my purchase price if I return the stereo. Now they will not give me their address. This has been going on for 6 months.

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9:26 am EDT
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Light In The Box return process

Ordered a two sided clock. The two faces are held together by a small piece of solder that could not withstand the stress of handling and it snapped. I have another two sided clock with a well-made hinge...this clock is NOT well made.

The return process is a nightmare. I have to send them a picture of the faulty product to prove my claim, when all they have to do is look at one in stock to see how poorly constructed it is.

Very unhappy with this company. I feel this is a process put in place to frustrate the customer enough to get them to throw up their hands and give up on their refund.

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EBOLA
Pensacola beach, US
Aug 28, 2014 1:23 pm EDT

Yep, I read all the complaints. Went ahead and ordered anyway. FOOL ME ONCE, SHAME ON YOU. SCAM ME TWICE SHAME ON ME.

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Josephine Hallowell
Peterborough, GB
Aug 19, 2014 7:45 am EDT
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My name is Mrs Josephine Hallowell I been your costumer for quite a while now. I don't have problem with your service but is just today I received two pair of shoes where infact I only want. They arrived on time. But I only need one pair so I would like to return the other pair. My problem is you don't have proper/handy/easy way to return the istock. I tried to scroll your website but it's difficult to. That way I'm writing you this way. As said in the attached letter in the box I need a Return Merchandise Authorization (RMA) before returning or sending back the stock to you. I am looking forward to hear from you guys. I need send this back as soon as possible. My email add. Is johallowell @yahoo.co.uk. The order # 8610249. Thank you

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12:34 am EDT
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Light In The Box lina uv gel (clear)

Some of my Lina Uv gels ran out and caused a big mess. Two of my glitter gels and some of my solid gels. How are you going to mix this? This is the first time I have ordered from you!
----S064694400001
----S065046300001
-----s064694500001
It won't let me put on more pictures!

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Light In The Box I lost money and got fake tracking number

I bought two phones from the www.lightininthebox.com. I paid about $150 for the order and postage and sent this sum through Western Union. After that I received fake confirmation email and the tracking number, which turned out to be scam. This number didn’t show any useful info. I tried to reach the seller, but he didn’t reply. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

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12:36 am EDT
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Light In The Box I should have known better

Don't get sucked in. I'm so mad at myself because I didn't thoroughly check this site out before ordering from them. I purchased a few tops from them in similar styles. I'm a size small. No ifs, ands, buts about it. Always a size small. The tops are all supposedly a size small or "one-size" which according to the site fits small/medium sizes.
Unfortunately every. single. top. fits COMPLETELY differently - from being too tight to even put on without ripping it (I'm 5'0/100lbs - did they send me a child's shirt?!) to having the sleeve holes go down to my belly button and the shirt go down to my knees (XL style, like nightshirt worthy).
I thought - oh I'll purchase just one top to see how my order goes, and before I knew it, I was $60 in the hole with a boxful of blouses because they had so many "positive" reviews and adorable looking items. Oh and everything was so cheap!
Well not so much. $60 for nuttin.
Just don't do it. Oh - and they won't take a return for things not fitting - I did see that on the site, but thought - how hard could it be since I'm ALWAYS a small and there should be no issues? Oh were there issues. Just don't. Don't do this to yourself.
Go to Target.

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Myla Wells
, US
Nov 03, 2015 12:47 pm EST
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I purchased $251 worth of merchandised on multiple items and returned shoes of poor quality and leatherette. You think that was the end of it, right? Wrong - I got the bill $25 for customs (DHL) even though I sent it to an address in the US.
After several correspondence the LITB service rep wrote "We are willing to provide you a USD25.70 rewards which values FULL tax fee or process refund of 50% of the tax fee, which will be USD12.85. Could you please tell us which solution you prefer? I chose refund at a lower value just to move past it. Guess what - I did not get a refund. I got rewards (hardly) at a lower rate which means you get the "rewards " if you shop twice the amount! What a scam. I wrote back - "You said either rewards at $25.70 or refund at $12.85. I chose refund (even if smaller amount just to close the issue) but you lie. Giving me rewards (lower amount at that) and still keeping me hooked into your system by putting more money in. Ive had it with you. You lie.
Beware folks, do not deal with this company. Its not worth the headache.

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Sherry Reynolds
Ft. Lauderdale261, US
Oct 13, 2014 1:40 pm EDT

I have ordered a bunch of things from them and have not received ONE thing yet.

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Dance America
Coral Springs, US
Jul 30, 2014 9:59 am EDT

Light In the Box is using Dance America Inc Copyright images. They are not authorized to do so. Dance America items are manufactured in the USA. I have been unable to contact anyone at Light in the Box - no phone, no email, no chat available to assist me. Dance America will be contacting a lawyer in regards to this. Please do not purchase any items using Dance America Inc images! This merchandise will not arrive as pictured and the images are stolen! www.dance-america.com

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8:33 am EST
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Light In The Box faulty product

I purchased two tablets in July as presents and now one of them will not charge. I contacted Light in the Box only to be told that I had 30days in which to send it back and that has elapsed so I was offered a $20 gift card to spend on their website. The tablets were cheap but with the delivery and import charges they worked out alot dearer than if I had waited and purchased them locally. Within hours of this company taking a payment from my account, my bank called to advise that someone in Maritus was trying to pay for goods with my card number. They cancelled the card and no monies came out of the account but I am still angry for the theft of my details. This company is disgusting and when was a 30 Guarantee any type of guarantee at all when it comes to electrical goods. Steer clear of this company. They are usless and sell on your details.

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Dance America
Coral Springs, US
Jul 30, 2014 9:59 am EDT

Light In the Box is using Dance America Inc Copyright images. They are not authorized to do so. Dance America items are manufactured in the USA. I have been unable to contact anyone at Light in the Box - no phone, no email, no chat available to assist me. Dance America will be contacting a lawyer in regards to this. Please do not purchase any items using Dance America Inc images! This merchandise will not arrive as pictured and the images are stolen! www.dance-america.com

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cr227
Perris, US
Apr 04, 2014 12:55 pm EDT

just bought a dvr after 4 days stop working, contacted them and they want me to take the dvr to a local repair shop and they will pay me for repair cost.. im very skeptical about refunding the cost.

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8:02 pm EST
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Light In The Box wrong answer to my complaint

Hi,
Bought two pairs of dance shoes which were a size to small for me and needed to exchange them for a size bigger. I had read where I had 7 days from the day I received the items to lodge a letter to inform the company for a refund or exchange.
The shoes arrived on the 30th December 2013, but was out when the delivery came, so had to go to the post office the next day the 31st to collect the parcel.
Immediately after I tried the shoes on, I wrote to the company and explained that the shoes were to small for my feet and that I would appreciate an exchange for a bigger size and would they let me know if there was anything else I needed to know before I post them back to them and where should I post them back to, here or China.
I immediately received a very confusing response back, apologising to me for not receiving the parcel as yet (I never said that!) and that they will give me a 20% discount on my next order for the incovenience they caused me. I wrote another email to them and explained that I had got the shoes and never said anything about not receiving them.
I lodged my request to them via email on the 31st. December and another on the same day explaining why I got such a complete different response from them which was not what I wrote all all. The second email has not been answered yet, unlike the first request when they resonded almost immediately. Now, the 7 working days from the day the parcel was received are the 30Th, 31st Dec. Holiday Jan2 2014 Jan 3rd. 6th. 7th.8th. According to me. Don't know what to do next. Thanking you kindly for a reponse as what I should do next. Thanks, Beacher Prior

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Monique Meyer
, CN
Jan 21, 2014 3:16 am EST

I got no response at all since I got the wrong size bridesmaid dress. I have no idea what i can do now. Just won't use this website any more. My friends ordered from Abbydress and it came in perfect condition, why the hell I got such crab?

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1:27 pm EDT
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Light In The Box merchandise not received

An order was shipped 31 Aug 2013 via bulk airmail. As of 16 Sep the merchandise has not been received. Considering that the method of shipping was airmail it should have arrived.
The web site avoids any method of contact other than the email that they originally sent confirming receipt of payment and date of shipping. The "chat" feature indicates that the contact has no access to shipping details. Trying to find a way to check on the merchandise through the site pages forces the consumer from page to page only to end at the starting page. A legitimate company would provide all means of contact to insure a satisfied customer. The complete lack of any means to reach a customer service representative gives the impression that a pickpocket has just stolen your money.
From the large number of complaints found on lists, avoid purchasing anything from lightinthebox.com.

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Virginia Delgado
, UY
Nov 03, 2014 6:18 am EST

I have transferred money and i haven´t received the goods.
Virginia Delgado

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12:31 pm EDT
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Light In The Box incorrect delivery and no customer service

Ordered a ceiling lamp and received a small 2 inch glass bulb. On time delivery, but not even close to the product I ordered.
Entered a customer service ticket and waited... for weeks.. Added some more info and waited... some more weeks.
After more than 2 months I got a reply saying a system fault caused my ticket to be misplaced and therefor non visible, then a question if I still experience problem with my order... what? Obviously I got a standard answer and whoever answered didn't read the ticket. Now after clarifying that I still haven't receive what I ordered, I'm waiting again - another week so far.

I write this so that anyone considering order from Light In the Box is aware of the risks. At this point I've paid approx. 300$ and received a glass bulb worth maybe 30 cent and without any real attention from customer service. Therefor I would say:
Warning, Light In the Box = fraud!

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Update by Hassew
Jun 26, 2013 10:32 am EDT

Of course, the standard answer from LightInTheBox, pretending there actually is a real customer support. But without reading my post at all. As if I hadn't a ticket from the beginning...
I guess this makes the fraud even more deliberate, giving an impression of customer support without really doing anything.
My order, [protected], was placed March 10 and with a 'Incorrect Packet Received' ticket attached since March 28.

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c morales
tucson, US
Aug 22, 2013 7:51 pm EDT

wow! i was about to order a flashlight for abourt $100 with them.. Thanks for saving me the headache.

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LightInTheBoxCares
, CN
Jun 24, 2013 4:45 am EDT
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Dear Customer,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox

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5:44 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Light In The Box - slow payment confirmation and worried for my orders

I ordered online to lightinthebox.com though I read a lot of complaints I still pursue to try to buy to this site. I ordered nail arts. I paid April 24, 2013 after I fill up the information of my payment and to the email address that one of the representative given ([protected]@lightinthebox.com). I got a response on that same day (April 24, Wednesday) that...

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Light In The Box defective, poor quality

I did a trial run of this site by ordering fashion jewellery and hair accessories. I am very disappointed and will never order from this site again. I received my order in 4 weeks. If you have a wedding or special event, this might cause you problems.

"Please be kindly advised that Airmail basically takes 10 - 20 working days which is equal to 14-28 ordinary days to arrive. So your order was not delayed. We appreciate your kindly understanding in advance"

The fashion jewellery itself was very poor in quality. It does not match the pictures provided on the site. The colours are totally off. One of the items, I ordered was a peacock feather necklace. The feather part was broken, the paint was missing, and it was dented. Poor, poor workmanship. The other necklace had beads missing from it. I would never buy these pieces if I saw them in real life. If you live in Canada, there a lot of other shops and sites that provide better quality items for cheap...stick with them.

I am worried about my credit card information after reading the other reviews :-(

I got what I paid for...

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Update by SRAMDAS
Apr 27, 2013 11:47 pm EDT

I did a trial run of this site by ordering fashion jewellery and hair accessories. I am very disappointed and will never order from this site again. I received my order in 4 weeks. If you have a wedding or special event, this might cause you problems.

"Please be kindly advised that Airmail basically takes 10 - 20 working days which is equal to 14-28 ordinary days to arrive. So your order was not delayed. We appreciate your kindly understanding in advance"

The fashion jewellery itself was very poor in quality. It does not match the pictures provided on the site. The colours are totally off. One of the items, I ordered was a peacock feather necklace. The feather part was broken, the paint was missing, and it was dented. Poor, poor workmanship. The other necklace had beads missing from it. I would never buy these pieces if I saw them in real life. If you live in Canada, there a lot of other shops and sites that provide better quality items for cheap...stick with them.

I am worried about my credit card information after reading the other reviews :-(

I got what I paid for...

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LightInTheBoxCares
, CN
May 08, 2013 3:27 am EDT
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Dear Customer,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox

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9:00 am EDT
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Light In The Box unfinished product/ no refund

I ordered a wedding gown and the dress that arrived was either incorrect or very unfinished. It looked like the rough base of the dress pattern but without any of the ruching or tiers or finished hems. I opened a ticket with them them, received their complicated return instructions and sent the dress back following EVERY step. They instructed me to return the dress in the most "economical way" and I did...26 business days later, I am still back and forth with them and haven't received my refund. They claim they haven't received the dress and requested the "international tracking number" - there isn't one. The most economical way was China-small package delivery for $26.99 (which at the time they had not confirmed whether or not I would be reimbursed). If I wanted to add insurance and a tracking number (which only tracks as far as Canada Post is in possession of the package - not international) the shipping would have been along the lines of $75.

I am FRUSTRATED and out almost $350 with the dress, taxes, tariff and shipping both ways. I have a wedding soon - I need either a dress or my money!

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LightInTheBoxCares
, CN
Apr 22, 2013 5:22 am EDT
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Dear Customer,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. We will follow up with you via email about your request. Since you already have a Customer Service ticket open, please follow the link http://www.lightinthebox.com/index.php?main_page=ticket_center to check the progress of your request.

Thank you,

LightInTheBox

ComplaintsBoard
R
7:07 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Light In The Box online scam

Received a IP camera from lightinthebox, It had a strange red dot on it((warning bells))- after wasting money installing it, I realize The Nightvision doesnt work, and I send Light in box a email.They seemed to expect that Id keep the faulty product and seemed surprised that I would want to return their junk.Now I can see why, given all the complaints about missing monies, They will only respond once a day to email to ride out the clock on the return policy.A very dishonorable company that should NEVER be used.Very Disappointing to have lost $ 200 on this online scam.Happy to participate in any multiple civil action against this company If theres any International commerce lawyers in China wanting work Pro Bono.?Below is a photo of my nightvision, they claim to have no more IP cams Yet there still advertised .This company needs W.W .Internet exposure via youtube to ensure the appropriate legal attention is given to them.Do not send them any info or money-its a full SCAM

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fahafsa
terengganu, MY
Feb 17, 2015 7:38 pm EST

Hello,
I have requested three orders as follows 1st order [protected], 2nd order [protected] and 3rd order [protected]. After payment confirmation later on it was cancelled from that moment onward i cant access my order webpage, costomer care and contact address. i make queries via facebook inbox still i couldnt access the page for complain and yet no refund, i am upset because more than a week now. please fix out these asap i want my money back. Thank u

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LightInTheBoxCares
, CN
Apr 10, 2013 5:35 am EDT
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Dear Customer,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox

ComplaintsBoard
K
4:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box poor quality, poor costomer support

Don't buy from them. Very poor quality.
I bought a head piece from them for my wedding. It looks pretty when I received it. But it turned into black when I checked it again 5 days before the wedding. I kept it nicely in a box.
I bought a garment bag, one side of it is see through, and very thin, can't protect your cloth at all.
I bought a head piece, supposed to be a headband, but it's not a band, I can't wear it. I asked questions to their customer support, they argued with me to death.
I ordered a custom made bridesmaid dress, it's poorly made, one ribbon has different width on both ends. Except about the fabric, nothing good about it.

I felt stupid ordering so many from them the first time. But I was busy preparing my wedding, just try to get things done. I will never order from them anymore, and I would like everybody to know about their poor quality. It does not worth it to sacrifice quality for cost.

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LightInTheBoxCares
, CN
Apr 03, 2013 4:55 am EDT
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Dear Customer,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox

ComplaintsBoard
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12:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box they canceled and have not refunded me yet!

On march 7th, 2013 I placed an order totaling $248.86, they took the money out of my account asap.. and then very soon sent a "ticket" saying this.. and I didn't know it was sent on the same day order was placed!

Ticket id: 3019723 view order details
Order date: march 07, 2013
March 07, 2013 11:53 pmfrom: customer service
Subject: verify payment information
Additional information:
"dear customer,
We need your help in verifying you're the owner of the card used to place your order with lightinthebox.com.
Please reply to this ticket, or email [protected]@lightinthebox.com, with the following:
-a photo* of the credit card used to place this order
-a copy of the cardholder's id, such as a passport or driver's license
*the photo must clearly show the cardholder's name and the last four digits of the card number. to protect the security of your personal financial information, you may want to cover up all other information on the card. for reference, please see these example photos.
Http://image.lightinthebox.com/images/wholesale/200902/card11234351734.jpg
Http://image.lightinthebox.com/images/wholesale/200902/card21234351826.jpg
Please reply within 10 days. we cannot continue processing your payment without this information. after 10 days, we will regretfully cancel and refund your order in full.
This information is needed for payment verification purposes only. it will be kept strictly confidential and will not be stored after the payment is verified. we understand you may be uncomfortable sharing this information, and if so, are ready to assist you with a cancellation and full refund.
Payment verifications help protect all cardholders and merchants from the threat of increasing international fraud. lightinthebox.com strives to guarantee the security of all our transactions, and we thank you for your support and prompt assistance in service of that goal.
So as you can see they said, after 10 days if they didn't hear back I would receive full refund asap! humm well I didn't get that message until the 18th of march! so my refund should have been on its way back to my account already!
After hearing back from you, we look forward to immediately continuing with your order to prevent any further delay or inconvenience to you.
Thank you for shopping with lightinthebox.com, and please feel free to contact us with any further questions.
Sincerely,
Lightinthebox.com
"
I did reply back on that date as follows... this is my reply!

March 18, 2013 03:46 pmfrom: leslie
I do not feel comfortable in sending a copy of my card and photo id. so go ahead and credit my full refund back to my account.
Thanks,
Their reply soon followed as this..
March 18, 2013 07:57 pmfrom: customer service
"dear customer,

We have canceled your order and will refund to you asap. thank you."
Https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=3019723

Again they said they canceled and I would be fully refunded asap! I have sense sent emails not tickets! because that option if contact was closed! there is no phone number to contact them available! so out of being desperate I went to open chat yesterday march 25th, and the live chat guy was very nice and said he would send my information to the right department and I would hear back in 24 hrs.. still waiting for response and still waiting for my refund!

Read full review of Light In The Box and 5 comments
Update by LeslieChristine
Apr 04, 2013 5:04 pm EDT

Yes, u can't give up! Stay on top of them.. I was persistent and did what I could do from my end and it paid off.. I finally received my full refund as promised.. Wish u the best.. Good luck!

Update by LeslieChristine
Mar 29, 2013 8:48 am EDT

I finally received my full refund from light in the box..

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Felisha Mccrae
, US
May 10, 2017 7:46 pm EDT

How did u get in live chat with them?

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maria luisa barron
, MX
Dec 15, 2014 7:41 am EST

bONITO dÍA. eN ESTA nAVIDAD ME HACE MUCHISISIMA ILUSIÓN comprobar que la empresa con la he comprado varias prendas, me las haga llegar en la forma en que hacen su promoción. Estoy en espera de sus gratas noticias. Por favor, DESDE HACE UN MES ESTOY EN ESPERA DE SUS NOTICIAS. marybarron22004@yahoo.com.mx

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ali elmar
, BE
Feb 27, 2014 9:29 am EST

ik ben ali elmar heb een smart phone bestelt een nog niet aan gekomen
mijn ib5240911 best num1402151006674702

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Lilian Janson
, SE
Apr 04, 2013 4:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We have ordered a glass sink was broken upon delivery. We have notified the customer service several times, but after two weeks still not received a reply. You promise service within 24 hours, what happens?

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LightInTheBoxCares
, CN
Mar 27, 2013 4:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Customer,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. We will follow up with you via email about your request. Since you already have a Customer Service ticket open, please follow the link http://www.lightinthebox.com/index.php?main_page=ticket_center to check the progress of your request.

Thank you,

LightInTheBox

Light In The Box Customer Reviews Overview

Light In The Box is a reputable online retailer that offers a diverse range of products to customers worldwide. With a vast selection of items spanning various categories, including apparel, electronics, home decor, and more, Light In The Box has become a popular destination for online shoppers seeking affordable and diverse merchandise.
The company has received numerous positive reviews from satisfied customers who appreciate the affordability of the products available on the platform. Light In The Box is known for offering competitive prices, often significantly lower than traditional retail stores. This affordability has attracted budget-conscious shoppers looking for great deals without compromising on quality.
Customers have also praised the global shipping capabilities of Light In The Box. With strategically located warehouses, the company is able to deliver products efficiently to customers worldwide. This international reach allows shoppers from different countries to access a wide range of products, expanding their choices beyond local retailers.
The user-friendly interface and intuitive navigation of the website have been commended by users. The search and filtering options make it easy for customers to find specific items or explore different categories effortlessly. This streamlined browsing experience contributes to a smooth and efficient shopping journey.
It's important to note that while Light In The Box has received positive reviews, there have been occasional complaints from customers regarding product quality and customer service. Some customers have reported issues with receiving items that did not meet their expectations or experiencing difficulties in resolving problems. However, these instances should be considered in the context of the overall positive feedback received by the company.
In summary, Light In The Box is a reputable online retailer offering a wide range of affordable products. The company's competitive prices, global shipping capabilities, and user-friendly interface have garnered positive reviews from customers. While there have been some isolated complaints, the majority of feedback for Light In The Box emphasizes its affordability, variety, and convenience.

Light In The Box In-depth Review

Website Design and User Experience:

Light In The Box's website design and user experience are commendable. The navigation is intuitive, making it easy for users to find what they are looking for. The layout is visually appealing, with a clean and modern design. The search functionality is efficient, allowing users to quickly filter and refine their search results.

Product Range and Variety:

Light In The Box offers a wide range of categories and subcategories, catering to various interests and needs. Within each category, there is a diverse selection of products, ensuring that customers have plenty of options to choose from. Whether you're looking for popular items or niche products, Light In The Box has you covered.

Product Quality and Authenticity:

The overall product quality at Light In The Box is impressive. Customers can trust that they are receiving high-quality items. The authenticity of branded items is also guaranteed, giving customers peace of mind. Customer reviews and ratings further validate the quality and authenticity of the products.

Pricing and Discounts:

Light In The Box offers competitive pricing compared to its competitors. Customers can find great deals and regular discounts and promotions on the website. The pricing is transparent, with no hidden costs, ensuring that customers know exactly what they are paying for.

Shipping and Delivery:

Light In The Box provides various shipping options at reasonable costs. The delivery timeframes are reliable, and customers can expect their products to arrive within the estimated time. The packaging and handling of products are done with care, ensuring that items are received in good condition.

Customer Service and Support:

Light In The Box's customer service is top-notch. They are responsive to inquiries and complaints, providing timely assistance. Customers have multiple contact channels available to reach out for support. The customer service team is also helpful with order tracking and returns, ensuring a smooth shopping experience.

Payment Options and Security:

Light In The Box accepts a variety of payment methods, providing convenience to customers. The website has robust security measures in place to protect online transactions. Personal and financial information is safeguarded, giving customers peace of mind when making purchases.

Customer Satisfaction and Reviews:

Overall, customers are highly satisfied with their experience at Light In The Box. Positive reviews outweigh the negative ones, indicating the company's commitment to customer satisfaction. Light In The Box promptly resolves customer issues and complaints, ensuring that customers are happy with their purchases.

Return and Refund Policy:

Initiating returns and refunds at Light In The Box is a hassle-free process. The conditions and timeframes for returns are clearly stated, making it easy for customers to understand the policy. The refund process is timely, ensuring that customers receive their money back promptly.

Company Reputation and Trustworthiness:

Light In The Box has been in business for a significant amount of time, establishing a strong reputation in the industry. The company holds accreditations and certifications, further validating its trustworthiness. Customer feedback and industry reputation affirm the company's commitment to quality and customer satisfaction.

Social Responsibility and Sustainability:

Light In The Box demonstrates a commitment to environmental initiatives and practices. They prioritize ethical sourcing and manufacturing, ensuring that their products are produced responsibly. The company is also involved in community initiatives and philanthropy, showcasing their dedication to social responsibility.

Mobile App Experience:

Light In The Box's mobile app offers a seamless shopping experience. The app is highly functional, providing features that enhance the user experience. User reviews and ratings reflect the app's effectiveness and user-friendliness. It is compatible with different devices and operating systems, catering to a wide range of users.

Overall Rating and Recommendation:

Light In The Box receives an overall positive evaluation. The website design and user experience are excellent, making it easy for users to navigate and find what they need. The product range and variety are impressive, ensuring that customers have plenty of options. The product quality is high, and customer reviews validate this. Pricing is competitive, and discounts are regularly available. Shipping and delivery are reliable, and customer service is responsive. Payment options are varied and secure. The company has a strong reputation and is trustworthy. They prioritize social responsibility and sustainability. Overall, Light In The Box is highly recommended for potential customers looking for a reliable and diverse online shopping experience.

How to file a complaint about Light In The Box?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Light In The Box. Make it specific and clear, for example, "Incorrect Item Received from Light In The Box" or "Refund Not Processed by Light In The Box".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, shipping and delivery, customer service, and return or refund policies. Include specifics about any transactions, such as order numbers, dates, and amounts. Clearly describe the nature of the issue, including what went wrong and how it deviates from your expectations or the company's promises. If you attempted to resolve the issue, outline the steps you took and the responses received from Light In The Box. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of your issue with Light In The Box. In the 'Desired Outcome' field, clearly state what you would consider a satisfactory resolution, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Light In The Box or further inquiries into your complaint.

Frequently asked questions (FAQ) about Light In The Box

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Is Light in the Box a legitimate website?

Yes, Light in the Box is a legitimate website.

Is Light in the Box a safe website to purchase from?

Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.

Are the products on Light in the Box authentic?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Does Light in the Box offer refunds or returns?

Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.

How long does it take for Light in the Box to deliver?

Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.

Is Light in the Box a Chinese website?

Yes, Light in the Box is a Chinese website.

Is Light in the Box a scam?

No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.

Does Light in the Box have a physical store?

No, Light in the Box is an online retailer and does not have a physical store.

Is it safe to enter personal information on Light in the Box's website?

Yes, Light in the Box uses secure methods to protect personal information entered on their website.

Does Light in the Box have customer service?

Yes, Light in the Box has customer service available to assist with any questions or concerns.

Is Light in the Box's customer service reliable?

Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.

Can I trust reviews on Light in the Box's website?

Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.

Is Light in the Box a wholesale website?

Light in the Box offers both wholesale and retail options.

Does Light in the Box offer free shipping?

Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.

Is it safe to use a credit card on Light in the Box's website?

Yes, Light in the Box uses secure payment methods to protect credit card information.

Does Light in the Box sell counterfeit products?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Is Light in the Box's website user-friendly?

Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.

Does Light in the Box have a loyalty program?

Light in the Box does not have a loyalty program at this time.

Can I track my Light in the Box order?

Yes, Light in the Box provides tracking information for orders.

Is Light in the Box's pricing competitive?

Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.

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