Light In The Box
reviews and complaints

Product ordered was NOT as depicted on web site, sizing was wrong, zipper on wrong side and RETURN policy was terrible. I was told to RETURN the item to ASIA, at the cost of $20.00 - $ 30.00 dollars. This was almost as much as I payed for the item. Buyer should be aware of deceptive practices and VERY poor return policy.

YUCK Gave the item to a thrift store.

In late December, I ordered three clothing items from Light In The Box website. I ordered them in a size offered (per their size guide) and a color offered.

When I received the items this week, each one was too small and I am not able to wear them. When I went to the website to return them, I was horrified and shocked to learn they were non-refundable. The reason being they were classified as "made to order". Never did I provide my personal measurements to order these items so I do not understand how they could consider these to be "made to order" just for me.

When I went in to investigate, I see that far below the "add to cart" icon, there is a made to order note which reads as follows: This is a Made to Order item, which is produced one by one. All sizes and color choices, including all custom measurements, require additional tailoring time.

Again, I never provided my measurements and I see if I had they would have charged me an additional 17.99 fee. No where did it say that the items were non-refundable.

The total of these items is 400, which is a large amount of money to me. I work hard for my money, so now I am out 400 and stuck with three outfits I cannot wear.

I have ordered many clothing items on line due to my busy work schedule and never has something not been refundable. That is the whole purpose of shopping on line rather in the store knowing that you can return the item if needed since you are not trying it on in person.

Light in the Box certainly did not made it clear when ordering that this was the case. I believe many people would not order these items (including me) if I had known they were non-refundable.

I'll take responsibility for not reading "below the add to cart line"; which still did not state they were non-refundable; however, I want to share my experience so that others do not make the same mistake.

I will never order from this company again and would not recommend anyone else to either.

I am horrified that this company is still going! At no point in this transaction have i given measurements for it to be ‘tailored’ or ‘made to order’. But they have said that i cannot have a refund because it was in this category!

I have ordered a size and colour that was already advertised on the website, with no information above the ‘add to basket’ that it was one of those items. (Why would i look any further down than that?)

Also, as i have gone back to investigate, nothing in the ‘made to order’ drop box, does it say anything about the returns policy of these items.

Supply and return were both in the last week. But the focus of my complaint is that I have never received any documents (eg invoice) which support the transaction. I have been unable to identify the corporate identity and details of the supplier with who I am in contract. My email enquiries are answered as though by a thick robot and without human involvement.
I do not know the authority of the COMPLAINTS BOARD (if any). I suspect I am unlikely to receive the refund promised and in that event should like to know the identity of my resulting debtor. Thank you, Julian Vallance.

When replying, please include a copy of my text above.

Hello, To Whom It May Concern, I Have ordered 2 Coats on 12/22/2022

order # [protected] $ 124.32 total and Delivery Date I was given is between 12/30/2022 & 1/9/2023 I still have not received my order yet can someone tell me how much longer it is going to be before im recieve it... Since it is way passed my delivery date that I was given and refund me some of my money back at least $ 50.00 to me for this bad experience, but I still want my order as well will someone reach out to me by email or phone to let me know what's going on with my order... Thanks my number is [protected] // sheila.r.[protected]@qtcm.com

Ordered two of the men fleece sweatpants joggers 01-05-2023, the cost $7.99 a piece. A white pair 1x and yellow pair1x. Ordered seven more of the same men fleece joggers the next day01-06-2023. Well I got confirmation on the ones I ordered 01-06-2023 and shipping info, but not for the two I ordered 01-05-2023. They also over charged my credit card…the price for the two men fleece sweatpants joggers $7.99 plus taxes and shipping fee. Well the math on the taxes for shipping fee is not $50.83 for two pants

there,

I have purchased a Christmas pyjama set on Monday the 28th of November for $64.15 from Light In a Box

I recieved a package from DHL on Sunday the 11th of December with only ONE of the pyjamas. I order FOUR.

I order an XL (which I received), a Large and 2 x smaller ones.

I am so disappointed that it has not delivered all four.

I have called DHl and they have told me that this was the only item they received from Light In a box.

The tracking number from DHL is: [protected]

This is the only thing I have in terms of chasing up my order as the receipt was not emailed to m

I have ordered numerous shirts from Lightinthebox, and noticed that the colors often did not match the photos. But the last straw was when I received a shirt I ordered that had a large white slash across the front where the patterned print was missing (as if the shirt went through the dying process with this spot wrinkled). Being a naive American accustomed to excellent customer service, I assumed getting an exchange or refund would be easy.

I began their refund process and sent photos of the shirt and pointed to their online record of my purchase. Not good enough. They demanded that I also photo the box it came in and the invoice. It came in a bag which I had thrown away. I politely responded that I no longer had the box, asking why I needed to jump through hoops when they have an online record of my purchase? Who else sells this merchandise?
I was ghosted after this. No response to any email I sent to the original address.
These people couldn't care less if a customer is blown off, even when the problem is the company's fault.

Most American firms would have a final Quality Assurance process to ensure that each shirt was in excellent condition for shipping. Not this company! They just don't care.
So be happy if you get what you ordered because if you don't, you are pretty much stuck with the merchandise. Oh! Even if you make it through the Return process, they demand that you mail the defective product back to China at YOUR expense! Never again.

Rhetorical question: Doesn't this Chinese company have enough intelligence to realize this brutal treatment of customers in the USA will not be accepted? I bought a lot of things there. NEVER AGAIN! Not immediately refunding the cost of a faulty item is outrageous! Why do I have to send it all the way back, to China, so they can ship it to someone else?

I ordered a mens XXXL shirt from Light in the Box on 12/18/2022, what they sent me was a completely different shirt, it was a cheap version of what I ordered, it was a dye sublimated on a white satin like material and both sleeves were 5" too short. When I complained to them they gave me 2 options, keep the shirt (which I don't want) and they will give me a 30% discount on my next order (which I will not order from them again} or send the shirt back, I pay the shipping , and they will give me a 10% discount on my next order (What!). I talked to the online support and sent them pictures of both shirts so they could see the difference, they wrote back and said they see the mistake and agreed that I didn't get what I ordered.

Really poor quality products, which do not conform to the pictures on the website:

* Cycling shorts with paper thin material and no cycling padding.

* Compression shorts with loose fit and ugly sewn-on zip border

* Cap with a metal clip instead of velcro strap

Each of these items differed in style from the advertised pictures.

Customer service just delays and says returns will take a long time, then says I have to pay return shipping costs (to China) because "there's nothing wrong with the products".

I have ordered goods on 14th dec for nephews christmas. To be sent to newzealand. Y money has been taken out my bank account but no good have been received. They said delivered for christmas I paid postage no goods arrived. Y money has been taken and I can't get in contact with them to resolve this issue. I go to my account to and it says no orders no payments no nothing but bank account clearly saysight in the box and the amount taken from the

I placed an order a week ago and I have not received a email address to say when it will be delivered when I’ll get it or anything I have paid for the item because it’s come out of my bank account I have been trying to get through to these people for two days every time I put in my email address and password it says incorrect how can it be incorrect when I’m using it all the time this is so annoying I won’t be ordering anything else from you again

I bought.a sweater from Light In a Box and it looks nothing like the picture. It's brownish black when I ordered black. It's not a sweater it's a polyester shirt. Thin material and not a cowel neck when the picture clearly shows a cowel neck not a turtle neck . I opened a dispute with PayPal and they got a resolution I'm not happy with. I'm suppose to send it back to China on my dime when the shirt was only $16.99 plus tax and it's going to cost me over $17.00 to send it back. I believe they know this and it's their loop hole not to deal with returns. Isn't there a cheaper or easier way to get my money back? Even half of it is acceptable.

I purchased a coat on the 13th November from Light in the Box but haven’t received the coat or any correspondence from them, except more promotional emails about the coat.

I am sending a receipt of the payment which was made through PayPal, I also have a bank receipt.

Dear Margaret Scott

Thank you for your order. Your Order No.[protected] is being processed.

Order No. [protected] View the status

Ordered at Payment Method

[protected]:12:09 PayPal Express

Billing Address Shipping Information

Margaret Scott, 44-[protected] Margaret Scott, 44-[protected]

44 Manse Road, Ballygowan, Newtownards 44 Manse Road, Ballygowan, Newtownards

Ordered Items

Item(s) Price Quantity

Women's Puffer Jacket Winter Jacket Winter Coat Comfortable Street Casual Daily Casual Daily Zipper Pocket Zipper Hoodie Casual Street Style Plain Regular Fit Outerwear Long Sleeve Winter Fall Green

Size:M Color:Green

GBP £47.00 1

Subtotal ( 1 Item(s) ): GBP £47.00

+Shipping Charges: GBP £14.75

Grand Total: GBP £61.74

I ordered some Softcloud Leggins for my wife and paid extra postage to ensure they will get here in time for Christmas. They have just arrived today so missed the Christmas deadline and I’m absolutely disgusted that you could sell this product as the same image on your website.. the sizing is ridiculous. My wife is a standard size 10, so I ordered a large and you would get two of her legs in each side of the leg and they are so wide and the picture on the website shows a lovely thick fleece which mine do not have and the fleece goes up to the top of the leggings inside yet on the ones I have received. It starts about 3 inches down so it’s a complete misrepresentation of the product - I want a full refund, but I also would like a refund of the postage as I feel this item is not as described and I am very frustrated about it. Please can someone let me know how I can get a full refund including postage, and you can send me a return label as I’m not prepared to lose any more money with this company.

I bought my husband a jacket for Christmas as per the company's size guide. When he tried this on on Christmas Day it was totally undersized and we cannot find anyway of contacting lightinthebox on Boxing Day even spending hours online trying to find an email address or a contact telephone number for the UK. We eventually found only for both not to work. This type of trading needs to be banned here in the UK. I am now stuck with a jacket that is of no use to my husband or any other member of my family. I am very angry at this company. I will make sure that my friends and family are aware of this company and will also get them to share on various internet sites warning them of this company. I will also be contacting Trading standards and also citizens advice ASAP.

The item was a Men's Winter Padded Winter jacket warm puffer (there description)

Had I known this company was a Chinese based Company and not UK based as per there web site I would have never placed an order.

Thanks.

I bought a winter coat from Light in the Box. It is made from poor quality fabric and is not lined making it not fit for purpose as an outdoor coat.

I am being told I must pay shipping costs for returning the item. I don't have to do this with any other company. It also appears to be in contravention of UK consumer law which states:

You do not have to refund a customer if they no longer want an item (for example because it’s the wrong size or colour) unless they bought it without seeing it.

As I clearly bought it without seeing it I should have a right to return the item without charge.

The Oder was delivered on 16 December 2022 and all 3 dresses were totally unsuitable as regards quality of the fabric as well as cut and styling which certainly did not meet international standards. With the Christmas rush I decided I would apply for a refund after Christmas but this morning when I tried to get a return ticket and return address discovered to my horror that it was not possible as the return period of seven days had elapsed. The order was for a total of $102.48.

I would like to alert people as to the apparent poor customer service and return policy of this company. However on a previous occasion I ordered 2 red cushion covers which I was totally pleased and so I ventured to order these three dresses from them. Your assistance in dealing with Light in the Box would be greatly appreciated.

product YJK01-A24-arrived after 2 weeks. I ordered 3 XL said runs true to size. I cannot even get 1 leg in. It looks like a womans small. Not satisfied with return policy of keep it and get 10% back. I really needed this item and am truly dissapointed in 3 of the 6 products I ordered.

I have ordered and payment has been taken I have had no confirmation or received item Name Mrs wilma little 8 annetyard Drive skelmorlie Ayshire PA17 5BN email [protected]@gmail.com. Item ordered 3/1 wireless magnetic. Amount paid and taken £36.90 from my account on the 16/12/2022 I have downloaded app and nothing recorded .Please reply asap or I will have no option to report to my Bank fraud and investigation team