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Light In The Box
Light In The Box Customer Service Phone, Email, Contacts

Light In The Box
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2.2 875 Reviews

Light In The Box Complaints Summary

271 Resolved
602 Unresolved
Our verdict: Engaging with Light In The Box, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Light In The Box reviews & complaints 875

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Newest Light In The Box reviews & complaints

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H
4:42 pm EST

Light In The Box not receiving items ordered

I placed an order to your company December 11th and the money was with drawn from my bank account December 12 and I still have not received the tee shirts that I ordered. I paid $108.+ . I do not have my order number but my address is Hilde McClearen - 704 N 6th St - Denver, PA 17517 I was your advertisement on FaceBook. Either return my money or ship the shirts.

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D
5:20 pm EST

Light In The Box refund not received

I purchased a watch for Christmas gift upon receipt the clasp was broken I have submitted several forms including pictures and you have failed to respond to this upon checking your website and all customers reviews I find myself not alone it seems pretty clear that you have no value or morals and you have been allowed to scam genuine customers into making false purchases not only are you committing fraudulent transactions and unrealistic advertising you are breaking the law but not for much longer I will allow 72hours for a reply to this article although I don't think you will before I contact trading standards and the ombus man for fair trading thanks Debbie Griffiths

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T
4:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box service and the product.

I placed an order with light in the box 18 november 2019, 23 november goods were shipped. 1st of december I asked them when am I getting my order? They promised before 21 december I will get my order.

From there my order status changed to ticket closed meaning that I can't email them anymore. I have tried to track my order online but I don't get something tangible. When I login today my order status is 'received' I really don't understand how because I havn't received nothing.

Light in the box I thought it is a good online shopping but to find out their service is very poor.

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K
9:11 am EST

Light In The Box boots and light jacket

I accidentally ordered a pair of boots - tried to cancel. No phone number only can email. I emailed a 100 times to cancel both. My delivery person said to reject the boots so I won't have to pay shipping on the boots. So he sent them back wher they came from - New York! Now, lightinthebox refuses to give me a complete refund because they said I had to pay $35 to ship it to China! It came from New York! They r saying they never received them, when I have paperwork that shows they did! I'm getting no where! I wanted to return the jacket too - but back to China?! That would cost more than the boots or jacket. So they said if I kept the jacket I'd get $15 back - never happened. They r scammers! This company needs to be stopped!
Please help me and others who got ripped off. Someone needs to investigate both places - New York and China!

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S
8:46 am EST

Light In The Box oil paint handmade abstract painting

Dear Sir/Madam,

I would like to make a complaint that I have made a purchase of oil painting from their website having order number as [protected] with credit card, however, they are showing order as status as pending and payment has been successfully made through credit card. When I tried to contact them on customer support, it does not show any email, phone number or chat support. Only a button is there called "Submit Ticket" because when you click on it, Nothing happens except a pop up comes which say "Please choose a ticket which you want to add". Just fed up with their app as well as website version. Never happed this kind of issue with any of the online shopping website like Amazon, eBay etc. I don't know how to what to do next. Worst experience ever felt.

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L
6:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box return/refund processing

On 27 September 2019 I returned a watch for full refund of £21.05
the order number was [protected] RMA code 7064997
the Ticket number was [protected] - i can see from your website, and from an email i received that this ticket was closed on 7 October 2019

I am still awaiting my full refund of £21.05.
I would be grateful if you could respond ASAP and let me know when i can expect to receive my refund.
I have seen on your website that it can take up to 45 days (i do not understand why it should take this long to resolve). But 45 day have passed and I am still waiting.

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D
2:58 am EST

Light In The Box unethical behaviour

I bought a kitchen tap and they sent the wrong one. We asked for a refund and were told to send it back with tracking which we did. The postage was fairly costly. They never issued a refund for the tap or the postage as they agreed to do. Buyer beware, they are not what they claim to be and have terrible customer service. Don't buy from them as you might not even get what you ordered and they won't honour their word or fix their own mistakes. Quite clearly they do not care about their customers or providing customer service.

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I
12:17 pm EST

Light In The Box no options available to contact customer support. live chat does not work, no email address to send a letter

I have purchased an item on Lightinbox web store, completed payment transaction and did not received the order confirmation and no information if my order was processed on their side.
There is no way to figure out whats happened and get the money back
I desperately trying to find any way to talk to customer support and figure out details on the order and when it will be shipped to me

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A
A
Amelmal
, US
Nov 02, 2022 6:18 pm EDT

Lesson learned the hard way. My friend bought $170 worth of clothing and wanted me to return it due to the clothes being so tight. Couldn't get any way of returning ot talking to customer service. So terrible!

Just go to other amazing websites!

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G
5:21 pm EST

Light In The Box refund not yet received

Order No. [protected]. RMA CODE 7066090

Two dresses were returned because they were of extremely poor quality - one dress looked as though it were made of tin foil - poorly made and the other one in navy blue with black buttons. I wouldn't even attempt to try either of them on
I returned the dresses exactly as requested - parcelled correctly, and posted through Royal Mail on October 2nd 2019.
Despite repeated, numerous requests via email, I have failed to receive a refund or response to my concerns.

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C
2:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box service

Hi there, I am Carol Cabalonga and my order # is [protected]. I couldn't view the status of my order because it says that that there is no order on file whenever I check My orders section. Kindly please help me with this. It only says preparing but whenever I click it, it's just blank. I will be needing it in 2 weeks so please get back to me as soon as possible so that I can arrange some other things instead of waiting for all this to happen.
My email address is [protected]@yahoo.com
Phone# +[protected]

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A
731-439-2386
, US
Jan 01, 2020 3:38 am EST

Hello my name is Warrick Finns and it has been 30 days and I have not received my order on the ticket [protected] and tracking ticket RV281845575CN would like to no when will I ship? All packages have came except this one. Ben tracking since I ordered. Green checks on all arrived packages except this one.

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E
3:07 am EDT

Light In The Box non delivery and refuse to refund order [protected]

Good day

I bought merchandise to the value of South African Rand R9790.14. This is a lot of money in SA currency and I am a single mother.

My first purchase arrived without problems, but this one I had no communication, and it was sent to a postal service and not couriers. The postal services worker showed up at my work on the 26th of September, without communication to me and when I was not here, told my collegue that they don't care and they won't come again. I have been trying to sort this out but have not had any feedback and when you try and visit the building a security guard tells you, you are not allowed in. I have paid insurance and have asked for a refund, but SELENA told me that if the package is sent back, I'll have no refund - message below for ease of reference.

If you check the reviews of the postal service in SA (customs) you'll see that the above is a common problem - you just cannot get hold of them and the parcel has gone missing.

One of your values on your website is treating others and your heart honestly. I was "promised" a 15% refund that was "processed" but I have not yet received this, and now I have paid almost ten thousand rand for NOTHING and even though I paid insurance for an event like this, your customer services tells me that I am not allowed a refund? This is really poor customer service, I hope one of the managers I will take the company value of honesty earnestly and process a real refund to me.

Trust this will meet with a positive response.

Erika

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G
2:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box goods not received and duty charges

I ordered some sandals and a necklace but they were held by the PO and the supplier had but insufficient postage on them. I refused to pay but have never had my money back. The cost of the goods was approximately £41.

I also ordered a dress but DHL wanted 35.71 for it as a duty tax which I had to pay. I tried contacting Light in the Box but could never upload a photo of the invoice.

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M
3:52 pm EDT

Light In The Box non receipt of order made online to lightinthebox

i md zishan ahmad have made an order with order number [protected] for Rs 1852 on 8th of august 2019 at dropinthebox which is yet to received by me. I have made the payment for same through my credit card.
You are kindly requested to check the status of my order no [protected] and delivered the products at earliest. i am unable to find the contact details of the company

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J
9:04 am EDT

Light In The Box a ladies wig

Good afternoon,

I have already spoken with you about the issue of a product I returned to you a few weeks back.
The package was sent to the address given in China.
To date I have not received my refund of £30.62.
The item was completely unsuitable for me and looked wrong on my head.
Transaction ID 5WB12453626935245

Invoice ID [protected]
Purchase amount £30.62

Mrs. Joy Gerken, Pickle lodge, Cliff Rd. Hythe, Kent CT215XD UNITED KINGDOM

Thank you in advance of your attention to this matter.
Best wishes,
Joy Gerken

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S
1:50 pm EDT

Light In The Box product

Ordered LED lights in July 2019 for my Daughters birthday in August. Led to believe when ordering that shipping not more than 14 days. Not received by September 2019. Been told by company that order is now somewhere in the UK! Won't offer a refund until 90 working days from order date. Patronising emails from customer services telling me to be patient! I am absolutely livid. Quick to take money but don't deliver the goods. Fraudsters!

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M
11:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box a faulty handbag

I have asked "get human "at light in the box for the address for returns three times, but they keep writing has your issue been resolved. I am exasperated and need ur help as I want a refund for it, as this is a faultyhandbag and cant be used. I would also like a reund of the postage that it will cost me as this is nearly the price of the bag. Please will u help me. Yours truly M

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Update by Margaret Gilbert whitton
Aug 31, 2019 5:36 am EDT

I am already dealing with you. This company is now asking me to pay twenty five dollars to help me further. Its outrageous.

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Y
7:56 am EDT

Light In The Box Order approved but not arrived, the payment was received through paypal

Hello
On July 30 2019 I have placed an order for 8 sets of Led lights.
The purchase was done through this email: [protected]@gmail.com
the payment was done through my paypall, and on July 31st I received an invoice for the purchase in the amount 205.19 ILS.

On August 2nd I got an email no.[protected] which stated that the order has been shipped,
but nothing has arrived yet, and when we log online to check it out is says that we have no orders.
Please contact us soon.
thank you
Yael
yael.[protected]@gmail.com

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T
3:54 pm EDT

Light In The Box refund

I purchased an item, once it arrived I seen it and didn't like it . I've been trying find an email or a number to let the company know I've received the item and dont like it and want to return it back to them . It didn't say it's not non- refundable and it does say on website 7 day money guarantee refund if not satisfied. I've contacted them within one day. After find contact details. Now the company is saying its non-refundable. I have complaint about this about 4 times. They've took my money and dont want to give it to me.

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S
6:09 am EDT

Light In The Box damaged painting

I placed order no: Order no 1907160533507598 online on your website for two paintings and paid you £106.31 for this order. In this order.

As mentioned in my ticket ID:
[protected], the order for painting "Abstract People Modern Stretched Canvas" was delivered on 30 July. However, it is faulty. I have provided you proof of fault. I believe I paid £68.5 for this painting. You offered me partial refund (£20) and a Coupon of (£27.5). I have rejected your offer.

I would like you to arrange collection or provide me your address so that I could return this painting to you.

Kindly refund the full amount paid for the painting £68.5 as well as shipping charges of £9.52 as the painting was faulty/damaged.

Please note I DO NOT accept any of your Reward/Credit on account or Coupon. I want the full amount namely £77.7 refunded to my PayPal account (as I used this method to make the purchase).

Kindly issue my refund of £77.7 immediately or within next 7 days starting on 01 August.

Otherwise, I will consider taking legal action against your organisation.

Many thanks
Sadia

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F
2:23 am EDT

Light In The Box dress

The company will not except a item that the quantity is not good. The dress falls down on shoulders when lift arms. I have been trying to get a answer for 2 days and just getting one. The dress is nice but you would have to have someone fix the back. I am very upset this dress was for a pageant as a flower girl for next week but now out of both money and dress.

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Light In The Box Customer Reviews Overview

Light In The Box is a reputable online retailer that offers a diverse range of products to customers worldwide. With a vast selection of items spanning various categories, including apparel, electronics, home decor, and more, Light In The Box has become a popular destination for online shoppers seeking affordable and diverse merchandise.
The company has received numerous positive reviews from satisfied customers who appreciate the affordability of the products available on the platform. Light In The Box is known for offering competitive prices, often significantly lower than traditional retail stores. This affordability has attracted budget-conscious shoppers looking for great deals without compromising on quality.
Customers have also praised the global shipping capabilities of Light In The Box. With strategically located warehouses, the company is able to deliver products efficiently to customers worldwide. This international reach allows shoppers from different countries to access a wide range of products, expanding their choices beyond local retailers.
The user-friendly interface and intuitive navigation of the website have been commended by users. The search and filtering options make it easy for customers to find specific items or explore different categories effortlessly. This streamlined browsing experience contributes to a smooth and efficient shopping journey.
It's important to note that while Light In The Box has received positive reviews, there have been occasional complaints from customers regarding product quality and customer service. Some customers have reported issues with receiving items that did not meet their expectations or experiencing difficulties in resolving problems. However, these instances should be considered in the context of the overall positive feedback received by the company.
In summary, Light In The Box is a reputable online retailer offering a wide range of affordable products. The company's competitive prices, global shipping capabilities, and user-friendly interface have garnered positive reviews from customers. While there have been some isolated complaints, the majority of feedback for Light In The Box emphasizes its affordability, variety, and convenience.

Light In The Box In-depth Review

Website Design and User Experience:

Light In The Box's website design and user experience are commendable. The navigation is intuitive, making it easy for users to find what they are looking for. The layout is visually appealing, with a clean and modern design. The search functionality is efficient, allowing users to quickly filter and refine their search results.

Product Range and Variety:

Light In The Box offers a wide range of categories and subcategories, catering to various interests and needs. Within each category, there is a diverse selection of products, ensuring that customers have plenty of options to choose from. Whether you're looking for popular items or niche products, Light In The Box has you covered.

Product Quality and Authenticity:

The overall product quality at Light In The Box is impressive. Customers can trust that they are receiving high-quality items. The authenticity of branded items is also guaranteed, giving customers peace of mind. Customer reviews and ratings further validate the quality and authenticity of the products.

Pricing and Discounts:

Light In The Box offers competitive pricing compared to its competitors. Customers can find great deals and regular discounts and promotions on the website. The pricing is transparent, with no hidden costs, ensuring that customers know exactly what they are paying for.

Shipping and Delivery:

Light In The Box provides various shipping options at reasonable costs. The delivery timeframes are reliable, and customers can expect their products to arrive within the estimated time. The packaging and handling of products are done with care, ensuring that items are received in good condition.

Customer Service and Support:

Light In The Box's customer service is top-notch. They are responsive to inquiries and complaints, providing timely assistance. Customers have multiple contact channels available to reach out for support. The customer service team is also helpful with order tracking and returns, ensuring a smooth shopping experience.

Payment Options and Security:

Light In The Box accepts a variety of payment methods, providing convenience to customers. The website has robust security measures in place to protect online transactions. Personal and financial information is safeguarded, giving customers peace of mind when making purchases.

Customer Satisfaction and Reviews:

Overall, customers are highly satisfied with their experience at Light In The Box. Positive reviews outweigh the negative ones, indicating the company's commitment to customer satisfaction. Light In The Box promptly resolves customer issues and complaints, ensuring that customers are happy with their purchases.

Return and Refund Policy:

Initiating returns and refunds at Light In The Box is a hassle-free process. The conditions and timeframes for returns are clearly stated, making it easy for customers to understand the policy. The refund process is timely, ensuring that customers receive their money back promptly.

Company Reputation and Trustworthiness:

Light In The Box has been in business for a significant amount of time, establishing a strong reputation in the industry. The company holds accreditations and certifications, further validating its trustworthiness. Customer feedback and industry reputation affirm the company's commitment to quality and customer satisfaction.

Social Responsibility and Sustainability:

Light In The Box demonstrates a commitment to environmental initiatives and practices. They prioritize ethical sourcing and manufacturing, ensuring that their products are produced responsibly. The company is also involved in community initiatives and philanthropy, showcasing their dedication to social responsibility.

Mobile App Experience:

Light In The Box's mobile app offers a seamless shopping experience. The app is highly functional, providing features that enhance the user experience. User reviews and ratings reflect the app's effectiveness and user-friendliness. It is compatible with different devices and operating systems, catering to a wide range of users.

Overall Rating and Recommendation:

Light In The Box receives an overall positive evaluation. The website design and user experience are excellent, making it easy for users to navigate and find what they need. The product range and variety are impressive, ensuring that customers have plenty of options. The product quality is high, and customer reviews validate this. Pricing is competitive, and discounts are regularly available. Shipping and delivery are reliable, and customer service is responsive. Payment options are varied and secure. The company has a strong reputation and is trustworthy. They prioritize social responsibility and sustainability. Overall, Light In The Box is highly recommended for potential customers looking for a reliable and diverse online shopping experience.

How to file a complaint about Light In The Box?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Light In The Box. Make it specific and clear, for example, "Incorrect Item Received from Light In The Box" or "Refund Not Processed by Light In The Box".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, shipping and delivery, customer service, and return or refund policies. Include specifics about any transactions, such as order numbers, dates, and amounts. Clearly describe the nature of the issue, including what went wrong and how it deviates from your expectations or the company's promises. If you attempted to resolve the issue, outline the steps you took and the responses received from Light In The Box. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of your issue with Light In The Box. In the 'Desired Outcome' field, clearly state what you would consider a satisfactory resolution, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Light In The Box or further inquiries into your complaint.

Frequently asked questions (FAQ) about Light In The Box

Expand Collapse all
Is Light in the Box a legitimate website?

Yes, Light in the Box is a legitimate website.

Is Light in the Box a safe website to purchase from?

Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.

Are the products on Light in the Box authentic?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Does Light in the Box offer refunds or returns?

Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.

How long does it take for Light in the Box to deliver?

Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.

Is Light in the Box a Chinese website?

Yes, Light in the Box is a Chinese website.

Is Light in the Box a scam?

No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.

Does Light in the Box have a physical store?

No, Light in the Box is an online retailer and does not have a physical store.

Is it safe to enter personal information on Light in the Box's website?

Yes, Light in the Box uses secure methods to protect personal information entered on their website.

Does Light in the Box have customer service?

Yes, Light in the Box has customer service available to assist with any questions or concerns.

Is Light in the Box's customer service reliable?

Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.

Can I trust reviews on Light in the Box's website?

Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.

Is Light in the Box a wholesale website?

Light in the Box offers both wholesale and retail options.

Does Light in the Box offer free shipping?

Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.

Is it safe to use a credit card on Light in the Box's website?

Yes, Light in the Box uses secure payment methods to protect credit card information.

Does Light in the Box sell counterfeit products?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Is Light in the Box's website user-friendly?

Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.

Does Light in the Box have a loyalty program?

Light in the Box does not have a loyalty program at this time.

Can I track my Light in the Box order?

Yes, Light in the Box provides tracking information for orders.

Is Light in the Box's pricing competitive?

Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.

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