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Light In The Box
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Light In The Box
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2.2 875 Reviews

Light In The Box Complaints Summary

271 Resolved
602 Unresolved
Our verdict: Engaging with Light In The Box, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Light In The Box reviews & complaints 875

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L
1:03 pm EDT

Light In The Box Would like to get the shirts they charged for, or get my money back.

I put in a order for two tee shirts. My debt card was charged, on March 18 2022. I checking on my order, on their site it says that I did have a order. It also shows that I had picked my shirts, and didn't process the order, but yet they my debt card was charged. I try to contact customer services. They only have questions returns, cancelation of orders and tickets numbers. There isn't a number so I can talk to a person. That the site said I don't have a order, but they charged my debt card.

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N
2:18 pm EDT
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Light In The Box Navy Blue Dress

On 2/26/22 I placed an order with light in the box. I ordered a dress . The dress was for an order. I received the dress on 3/21/22. However the dress did not fit. I submitted a request for a refund on 3/21/22 . On 3/24/22 I received an email/ message from the company that my dress was a ready to make order which means - that it's not an instock dress and it's tailored from scratch once your payment is confirmed. When I ordered the dress I selected my size and color and that’s it . This is unfavorable policies that are in place . I want to come to a mutual resolve with the company . Thank you in advance for your help.

Desired outcome: Full refund

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B
8:07 am EDT

Light In The Box Return policy

Order [protected], $113.99

I ordered a garment and tried it on. The garment was of poor quality. Upon trying to get a refund, Lightinthebox said:

I needed to take a picture of item

3/20/22 They offered me to keep the garment and receive a refund of 35% then 20% of the item's worth then keep the item with a refund of 10% of item's value or return the item back for full refund

Lightinthebox advised that to send back to Hong Kong would not be worth it

3/22/22 Lightinthebox said garment was customized and could not be returned. I ordered a standard size of 14

3/22/22There is no return information on their website at Lightinthebox.com

Desired outcome: Full refund of 113.99

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D
4:11 pm EDT
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Light In The Box Lightinthebox

The products I ordered were of poor quality and the message I received from the company when I tried to obtain a refund was abrupt and suggested I was at fault in the size I ordered. Two of the four items fitted perfectly so the size was not an issue. Finding how to ask for a refund/return was very difficult and then you have to pay postage which is expensive. Not impressed.

Desired outcome: For the refund process to be easier and the fact you can't realistically return an item to be clearly stated on the website.

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C
11:50 am EDT
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Light In The Box Slipcovers duty tax

I ordered some slipcovers for my sofa which i am pleased with, but before i could receive them, i had to pay £59.88 duty tax which i was not informed about and came as a shock. I could have refused the good but after paying nearly £200 i was concerned about getting a refund. The date i paid the duty tax was 28 January and i attach a copy of the invoice below. Having to pay this duty tax on top of the cost has made the item rather expensive and if i had known there would be extra cost involved i would not have bought them. I have tried to contact the company direct but have not heard anything, hence why i am now trying another route. All i want is the duty tax refunded to me as stated in the terms and conditions i have now found in the Company's correspondence. Please can you assist me. Thank you.

Desired outcome: To have the duty tax of £59.88 refunded to me.

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G
4:54 pm EST

Light In The Box Casual shoes

Ordered a pair of casual shoes online...paid by VISA...awaited my delivery which never happened nor did my refund when I contacted the company...I will never deal with lightinthebox again and I wouldn't advise you!

Desired outcome: Poor customer services and response

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M
9:25 am EST
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Light In The Box [protected]

I placed an order and it has never been delivered after enquiring I have been sent a number to call in Dubai which does not work - to chase the package at the warehouse, I have told the agents in customer service several time the number doesn't work, now I am told I rejected the package which I did not and I am still waiting for this, no one is actually taking ventral to finalise this matter, I keep getting a stupid number that does not connect - this is absolutely pathetic and I am no thinking that this is robbery - as no package and you have my money !

Desired outcome: I want my package !!!!!

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D
7:28 am EST
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Light In The Box Ticket [protected]

Purchased 5XL waistcoat which was a terribly thin material with threads coming off it from all areas. Buttons were of the poorest quality and measurements were not true too size.

Too return to China would be extremely expensive and cost half the price of the waistcoat.

In normal situations from a decent supplier a Returns Note should be issued.!

The quality of the waistcoat is not my fault, and the Supplier should recognise this and Refund

Thank you

Desired outcome: Full Refund

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J
4:27 am EST
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Light In The Box Deleting my account

I am so angry about the way this shop is working. I can not delete my account and that is against regulation and rules in the EU union close down this shop in europe or demand them to change so we can delete our account and clame all activity deleted and all personal information deleted thank you

Desired outcome: to delete my account and all my information

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R
12:18 pm EST

Light In The Box Company will not respond so I can send back address that did not fit my wife

Company will not respond so I can send back address that did not fit my wife. I have called them repeatedly without any response and I want to have a refund and send back the address with a return label sent by them. And the color is way too bright for my wife and it looks much more muted in the advertisement so there were several reasons for not liking the dress. Thank you so much for your help, Ross Fabregas/[protected]@hotmail.com

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K
7:02 am EST
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Light In The Box Non delivery of my order. Order No. [protected]

I ordered some dresses and did payment on 29-11-2021 which I received confirmation of payment.
To date I have not received my order and no correspondence as well regarding my order.
My order no. is [protected].
Please can I have some feeback as to when i can expect my order.

Desired outcome: Hope to receive my order

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A
5:43 pm EST

Light In The Box Return 2 dresses

I am currently having a nightmare experience with this company, Light in the Box.
I ordered 2 dresses, hoping one would be my dream dress.
Neither dress fit me, so I needed to return them.
Now starts the nightmare.
I have returned many items to Lulu's and JJshouse, without issue, but Light in the Box is treating me horribly.
They are refusing to allow me to return the dresses for a refund.
I even offered to pay the return shipping.
Please help!
Order number [protected]

Desired outcome: Return label and refund for items returned

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M
1:06 pm EST
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Light In The Box Undelivered orders

Dear Sir/ Madam,
I would like to this complaint regarding my order which I did not receive and after getting no help from the customer service centre by writing to me to contact the courier when I do not have any direct obligation with them. I felt so embarrassed and angry for customer service to tell me that I should contact the courier in case I did not receive my order. Yet, I do not have any logistic arrangement with the courier.

My address is
Michael Omwony
Nijenoord Allee, Hoevestein, 239-16A8, Wageningen, Netherlands.

Date: 2022-01-05 Order [protected] Order total: € 38.37.

When I tracked the order, the courier indicates it is delivered and lied by making a remark "Recipient moved or unknown, please contact the sender". The above indicated is my current address and I have been at home the whole day from 2022-01-12 to date without moving out of my residence.

If the claim made by the courier was the truth "Recipient moved or unknown" then I would HAVE NOT received my order number order: [protected]. The courier came and delivered my order to the same address used above, for the order: [protected].

Thirdly, the customer service tells me the package is in transit but contradicts the remark.

Please, I kindly request your assistance or in event that it cannot be addressed then I request for refund for the same.

I will be grateful for your assistance.

Thank you,
Michael Omwony

Desired outcome: Deliver or refund

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U
6:10 am EST
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Light In The Box Poor quality items - want a refund

I ordered two items from light in the box on January 1. A garter set for my wedding and 10 x mini warm white fairy lights.

The garter set has absolutely shocking quality. The sequins look cheap. The tulle looks cheap. The elastic has exposed threads and seams. I can't believe I paid $30 for this. What a waste of money. It's not even worth $5. There's absolutely no way I can use this.

The fairy lights have poor quality wire - it looks like it is going to break. It's really flimsy and thin. It just won't work at all with the centrepieces I'm doing for my wedding.

Seeking a refund. Company offered me a 10% refund. No. You sold the products to someone in Australia. Australian Consumer Law states that for a major fault they must offer a full refund.

Desired outcome: I want a 100% refund for the poor quality items.

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J
10:07 am EST
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Light In The Box Ladies top

Dear Sir/Madam,

I ordered a top from you on the 17th of December which has not arrived.
The payment has been taken out of my Bank.
I paid by Paypal.

The Transaction ID is 8RL45105LK838442G.

The Invoice ID is litb-[protected]-[protected].

yours sincerely
Mrs J K Pinnock

My address is
59 Nursling Crescent
West Leigh
Havant
Hants
PO9 5SR
United Kingdom.

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D
5:30 am EDT

Light In The Box Returns

The Wonguns have yet again found a way to be the cheap fks that they are. Permanently display ‘in transit' so you can't open a return.

I kick myself everytime when I go to a Wong website. Must try harder: only ourselves to blame.

Desired outcome: Never using a Wong Website.

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D
3:40 pm EST
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Light In The Box Can’t return item as no order number in my account

I have tried several times to get in contact with light in the box re an order number, can't contact ANYBODY as there is no order number in my account and now I can't even return an item I am not happy with because there is still no order number in my account. The customer service for this site is shocking, I need help in some way to return my item

Desired outcome: Order number required in my account and refund required

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Update by Diana Cettiga
Dec 13, 2021 3:41 pm EST

Can’t return item as no order number in my account
I have tried several times to get in contact with light in the box re an order number, can't contact ANYBODY as there is no order number in my account and now I can't even return an item I am not happy with because there is still no order number in my account. The customer service for this site is shocking, I need help in some way to return my item

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A
2:11 pm EST

Light In The Box Cost me $135.88 to return item and they won't refund

I had ordered 2 3-in-1 jackets. One for myself (normally a medium) and 1 for my mother (normally a large).

The jackets I ordered were a large for myself and an extra large for my mother. I ordered a size larger just in case. When they arrived, they were so small that the extra large was way too small for me.

The company used DHL Express to deliver it to me but emailed me that i could not use DHL Express, Fedex or any other cheaper express means of shipping. I had to use regular postal service.

First of all, it cost me $135.60CAD to ship to China and it could take up to 3 months.

When I emailed a copy of the receipt and the tracking number, I was informed that I would have to in a sense EAT my $135.60.

First of all, I went to Light in the Box Canada website and it is not written that the items were coming from China. The price tags are in US dollars.

DO NOT ORDER FROM THESE CROOKS!

Desired outcome: Full refund of purchase and return cost=$346.48

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G
9:26 pm EST
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Light In The Box Refund policy not honored.

I ordered a Mermaid Trumpet dress from Lightinthe box web site on November 12, 2021 and received on December 2, 2021 USA date which would be December 3, 2021 overseas. Order number [protected]. Order total, US $186.16 dollars. LITB Customer Service ticket # [protected].

The company Size Chart for the dress measurements displayed on the web site was incorrect which was used to order the dress. The dress ordered was not custom made as indicated by Min, Customer Service Executive, per email received on Saturday, December 4. I had mentioned in my email to Customer Service that there is an extra charge if the dress was customer made as noted on the web site for $20.99, which did not apply to my order. I emphasized that the measurements used where according to the Size Guide posted on the Lighinthe box web site. The dress does not meet my expectations. I wanted a refund for the dress purchase.
I also mentioned that according to the Lightinthe box Return Policy, there is a, "7 day No Reason Return, " Section.
The product is brand new which I had just received in the postage on December 2, 2021 USA time. On December 3, 2021, I sent an email to Lighinthe box web site to Customer Service requesting a refund along with a photo of the dress which was required to proceed, after submitting the information, to receive a refund ticket from Customer Service. I received an automatic email response on December 3, 2021, from Lightinthe box website that Customer Service would respond to my ticket within 1 working day.
On December 4, 2021, I sent another email to Mia, Customer Service Executive and received the response, "Kindly note that whether you choose the standard size OR customized size, they are still considered as Made-To-Measure on our website." "As an appreciation for your support for your support in shopping with us, may we offer you a REWARD of 10% of your item's value of ($15.75)? … For your non-refundable item, you may consider giving away to a friend/family member if you do not wish to keep the item."
Lighinthe box Return Policy states false claims for return refunds.

Desired outcome: A credit refund to my credit card for the purchase price of $157.49 which is, minus the shipping cost and shipping insurance automatically applied to my order.

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N
1:02 pm EST

Light In The Box Im complaining about service

My name is Ncomokuhle Khumalo from South Afria
Kwazulu Natal in Nongoma. I place two order to your company on 20 November 2021 and made a payment for these two orders the problem is I didnt receive any emails or messages with the ORDER number.The amount of my first order was R1709.50 And the second order was R2028.81.

Thank you

Desired outcome: Please Refund me I dont want to order anymore

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Light In The Box Customer Reviews Overview

Light In The Box is a reputable online retailer that offers a diverse range of products to customers worldwide. With a vast selection of items spanning various categories, including apparel, electronics, home decor, and more, Light In The Box has become a popular destination for online shoppers seeking affordable and diverse merchandise.
The company has received numerous positive reviews from satisfied customers who appreciate the affordability of the products available on the platform. Light In The Box is known for offering competitive prices, often significantly lower than traditional retail stores. This affordability has attracted budget-conscious shoppers looking for great deals without compromising on quality.
Customers have also praised the global shipping capabilities of Light In The Box. With strategically located warehouses, the company is able to deliver products efficiently to customers worldwide. This international reach allows shoppers from different countries to access a wide range of products, expanding their choices beyond local retailers.
The user-friendly interface and intuitive navigation of the website have been commended by users. The search and filtering options make it easy for customers to find specific items or explore different categories effortlessly. This streamlined browsing experience contributes to a smooth and efficient shopping journey.
It's important to note that while Light In The Box has received positive reviews, there have been occasional complaints from customers regarding product quality and customer service. Some customers have reported issues with receiving items that did not meet their expectations or experiencing difficulties in resolving problems. However, these instances should be considered in the context of the overall positive feedback received by the company.
In summary, Light In The Box is a reputable online retailer offering a wide range of affordable products. The company's competitive prices, global shipping capabilities, and user-friendly interface have garnered positive reviews from customers. While there have been some isolated complaints, the majority of feedback for Light In The Box emphasizes its affordability, variety, and convenience.

Light In The Box In-depth Review

Website Design and User Experience:

Light In The Box's website design and user experience are commendable. The navigation is intuitive, making it easy for users to find what they are looking for. The layout is visually appealing, with a clean and modern design. The search functionality is efficient, allowing users to quickly filter and refine their search results.

Product Range and Variety:

Light In The Box offers a wide range of categories and subcategories, catering to various interests and needs. Within each category, there is a diverse selection of products, ensuring that customers have plenty of options to choose from. Whether you're looking for popular items or niche products, Light In The Box has you covered.

Product Quality and Authenticity:

The overall product quality at Light In The Box is impressive. Customers can trust that they are receiving high-quality items. The authenticity of branded items is also guaranteed, giving customers peace of mind. Customer reviews and ratings further validate the quality and authenticity of the products.

Pricing and Discounts:

Light In The Box offers competitive pricing compared to its competitors. Customers can find great deals and regular discounts and promotions on the website. The pricing is transparent, with no hidden costs, ensuring that customers know exactly what they are paying for.

Shipping and Delivery:

Light In The Box provides various shipping options at reasonable costs. The delivery timeframes are reliable, and customers can expect their products to arrive within the estimated time. The packaging and handling of products are done with care, ensuring that items are received in good condition.

Customer Service and Support:

Light In The Box's customer service is top-notch. They are responsive to inquiries and complaints, providing timely assistance. Customers have multiple contact channels available to reach out for support. The customer service team is also helpful with order tracking and returns, ensuring a smooth shopping experience.

Payment Options and Security:

Light In The Box accepts a variety of payment methods, providing convenience to customers. The website has robust security measures in place to protect online transactions. Personal and financial information is safeguarded, giving customers peace of mind when making purchases.

Customer Satisfaction and Reviews:

Overall, customers are highly satisfied with their experience at Light In The Box. Positive reviews outweigh the negative ones, indicating the company's commitment to customer satisfaction. Light In The Box promptly resolves customer issues and complaints, ensuring that customers are happy with their purchases.

Return and Refund Policy:

Initiating returns and refunds at Light In The Box is a hassle-free process. The conditions and timeframes for returns are clearly stated, making it easy for customers to understand the policy. The refund process is timely, ensuring that customers receive their money back promptly.

Company Reputation and Trustworthiness:

Light In The Box has been in business for a significant amount of time, establishing a strong reputation in the industry. The company holds accreditations and certifications, further validating its trustworthiness. Customer feedback and industry reputation affirm the company's commitment to quality and customer satisfaction.

Social Responsibility and Sustainability:

Light In The Box demonstrates a commitment to environmental initiatives and practices. They prioritize ethical sourcing and manufacturing, ensuring that their products are produced responsibly. The company is also involved in community initiatives and philanthropy, showcasing their dedication to social responsibility.

Mobile App Experience:

Light In The Box's mobile app offers a seamless shopping experience. The app is highly functional, providing features that enhance the user experience. User reviews and ratings reflect the app's effectiveness and user-friendliness. It is compatible with different devices and operating systems, catering to a wide range of users.

Overall Rating and Recommendation:

Light In The Box receives an overall positive evaluation. The website design and user experience are excellent, making it easy for users to navigate and find what they need. The product range and variety are impressive, ensuring that customers have plenty of options. The product quality is high, and customer reviews validate this. Pricing is competitive, and discounts are regularly available. Shipping and delivery are reliable, and customer service is responsive. Payment options are varied and secure. The company has a strong reputation and is trustworthy. They prioritize social responsibility and sustainability. Overall, Light In The Box is highly recommended for potential customers looking for a reliable and diverse online shopping experience.

How to file a complaint about Light In The Box?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Light In The Box. Make it specific and clear, for example, "Incorrect Item Received from Light In The Box" or "Refund Not Processed by Light In The Box".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, shipping and delivery, customer service, and return or refund policies. Include specifics about any transactions, such as order numbers, dates, and amounts. Clearly describe the nature of the issue, including what went wrong and how it deviates from your expectations or the company's promises. If you attempted to resolve the issue, outline the steps you took and the responses received from Light In The Box. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of your issue with Light In The Box. In the 'Desired Outcome' field, clearly state what you would consider a satisfactory resolution, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Light In The Box or further inquiries into your complaint.

Frequently asked questions (FAQ) about Light In The Box

Expand Collapse all
Is Light in the Box a legitimate website?

Yes, Light in the Box is a legitimate website.

Is Light in the Box a safe website to purchase from?

Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.

Are the products on Light in the Box authentic?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Does Light in the Box offer refunds or returns?

Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.

How long does it take for Light in the Box to deliver?

Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.

Is Light in the Box a Chinese website?

Yes, Light in the Box is a Chinese website.

Is Light in the Box a scam?

No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.

Does Light in the Box have a physical store?

No, Light in the Box is an online retailer and does not have a physical store.

Is it safe to enter personal information on Light in the Box's website?

Yes, Light in the Box uses secure methods to protect personal information entered on their website.

Does Light in the Box have customer service?

Yes, Light in the Box has customer service available to assist with any questions or concerns.

Is Light in the Box's customer service reliable?

Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.

Can I trust reviews on Light in the Box's website?

Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.

Is Light in the Box a wholesale website?

Light in the Box offers both wholesale and retail options.

Does Light in the Box offer free shipping?

Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.

Is it safe to use a credit card on Light in the Box's website?

Yes, Light in the Box uses secure payment methods to protect credit card information.

Does Light in the Box sell counterfeit products?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Is Light in the Box's website user-friendly?

Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.

Does Light in the Box have a loyalty program?

Light in the Box does not have a loyalty program at this time.

Can I track my Light in the Box order?

Yes, Light in the Box provides tracking information for orders.

Is Light in the Box's pricing competitive?

Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.

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