LG Electronics
reviews and complaints

Our two-year-old refrigerator stopped working two weeks ago. After calling LG and having to wait almost a week for an authorized service technician to come out, we were told the LG's were having compressor problems. After waiting almost another week to get a new compressor installed along with related parts, in less than 12 hours the same thing happened and the refrigerator stopped working. The technician who has been here now for 2 1/2 hours is telling us that he can't locate where the moisture is coming from in the back wall of the refrigerator which is burning the compressors out. We are being told we need to call LG, but we have been trying for 3 days to call then and they have shut down their call centers so we are not getting any response from them at all. We are going into our third week without a refrigerator and are very frustrated and angry that we cannot get any resolution to this problem. This will definitely be our last LG product, which up until this point we thought were okay. We would like LG to step up to the plate and address this issue and if they can't, we need a replacement ASAP.

I have a LG refrigerator that died on March 8, 2020. This is the second time in 2 years for the exact problem, the compressor. I called LG only to have to cycle through numerous connections before reaching refrigerator service support. The first support person hung up on me. The second person I spoke with got me headed in the right direction but not a direct connect to the correct support staff. I finally got hold of the correct service support staff for refrigerators after 35 minutes. We went through the normal process of model and serial number validation and then performed a reset method that didn't work, support finally requested service support authorization on March 9, 2020. I was told they (who ever in the hell ‘they' are) would contact me about an appointment date and time. ‘They' never called. I had to call to find out my service date. ‘They' gave me an appointment date for March 14, 2020 as an all-day scheduled appointment. That means ‘they' had to squeeze me into their schedule, hence, why the service tech never showed up.
So, now we have been without our refrigerator for 6 days which will turn into 8 days because a tech won't get here before Monday the 16th. So, what I am left with is $2000.00, 600 lb. paper weight soon to be a YouTube video on how many bullets it will hold. If you are smart you will walk by every LG product you see as I will. I will also be replacing all my LG products in the house, slowly but surely, they will be gone.

My LG washine machine top loader 10.5 kg brought from abans Kandy sri Lanka.past three years it works well.but suddenly past two weeks a go.once switch on machine work and then water fill then suddenly water start to drain.it is not rinse or dry.so how could I solve this issue.we have service center in Kandy abans but they charge huge amount to service and even they not service well.so please advise if any possibilities that I can solve this issue.thank you so much

I purchased a brand new LG washing machine last july and in January of this year ( 2020), the machine starting making noises. I called LG and they scheduled a service call for a tech to come out and have a long and repair my washer, no tech showed up. I then called again and scheduled another appointment for the following week, the tech should up and looked over the machine ( about an hour at my house), he said he could hear the issue but could not find where it was coming from, no repair done ( at this point I'm still able to wash my clothes). 2 weeks later I called to see what LG was going to do about the persisting problem, they sent the same tech out again to replace the transmission and motor, the tech spent an hour and a bit replacing these parts and upon a test cycle ( no clothes in machine) the noise was still there, I waited a couple of days and went to do my laundry and that's when I was now unable to use the machine as it was giving error codes for the motor. Called back LG and another service call was scheduled, no one showed up again, I called back and scheduled another appointment for the following week, which then got rescheduled for a day later for who knows what reason ( none was given), same tech came out and switched the motor, but same issues were present. So now I'm at 4 and a half weeks with no washer to wash my families clothes, I was told that when i called back in that my machine will be exchanged but needs to be approved first and that i would have to call in the following week to see if it got approved, I called this week on Tuesday and was told that its approved and was given a DRN # to call the store with and then they will exchange the machine, nope that did not work as the store did not recieve any information from LG. It is now thursday and the store still has not recieved any information as I have called both LG and the store multiple times each day to try and figure this out. I was promised on my last phone call with LG's RA department that I would be receiving and email with the information by days end, yep you guessed it... its past days end and no email. Now almost 6 weeks and no action by LG to get me a replacement machine and I've just been given the run around. Can someone please help?

We started with issues with this refrigerator back in November. It has been repaired 4-5 times and we have been without a fridge each time. FINALLY...we got it (supposedly) fixed the week after Christmas. Also, we have the holiday dinners here at our home and we had approximately 30 people with no fridge. To say the least...steam was rolling from my ears! On Monday, FebruRY 24, I went to o9pen the door of the fridge and AGAIN, wa ater was running on the floor and the items in the fridge were beginning to defrost. AGAIN, we loaded everything up and took it to our garage. I placed a service call AGAIN and was told I could not have a tech come to look at it until Friday, February 28th. REALLY? The service tech even advised each time he has been here that they fix one thing on these LG items and then something else goes out. If this is going to continue to occur, it is totally unacceptable. I have even told customer service this each time and they don't give a darned! Your product and your customer service is totally ridiculous and I will never own another LG product. Why can't they fix it? As much money as we paid for this junk, we have never been offered anything for our troubles, an apology or anything else. I've NEVER seen such a worthless company to do business with. I have even asked for managers to call me back and of course, no response! We want this fixed or a new fridge. We are tired of messing with. it! It should also be noted, that we have also previously had a new ice maker put in when it was approximately 1-2 years old. I would hope that SOMEONE in your company could be of some assistance. Everytime I place a service call, it's at least a week before we can get help. TOTALLY UNACCEPTABLE!

I am having LG fridge which was purchased in Nov 2018. It is lying faulty since last 20 days. I have already booked complain on customer care, Mr Pankaj visited the site he told me to come back next day with the faulty hardware and asked for Rs 600/- as visit charge which I paid immediately. After that 15 days has passed he neither visited the site nor attending the call. This is the the second time I am facing irresponsible behavior by the service center. Last time my problem was solved after 3 months that too after several perchance. This behavior is not at all tolerable. You are running such a big company but your staff are a blot you company's name. It seemes that you and your management personals are inefficient to run the company, so you should close the company right now. If my fridge is not repaired by today I am bound to go to the consumer court.

Good Afternoon. Bolden Elementary Middle School: Located at 260 Elliot Dr
Beaufort South Carolina is a new school and has been operating for 6 months.
Herald Office Solutions: located at 708 North First Ave, Dillon, South Carolina. purchased the damage HD Smart TV : Serial Number 60UK6090PUAAUS. This product was stored within the location of Bolden EMS, the box show no signs of damage and was still enclosed. The installer arrived at Bolden EMS last week, ( Feb 12 2020) to install the Television. They open the seal box and removed the TV, and the screen was cracked when they removed the television from the box. This television was never removed from the box until the time of the insolation . Please inform us, ( Bolden EMS ) if the television is still cover by the warranty. I am asking this question because this purchase was a contractual purchase for a Government School. Herald Office Solution, was still in the process of fulfilling their obligation to the Government Contract, which required them to finish installing this television. If you require any other documentation, I can be reached at the following phone number. [protected], or email me at Donald.[protected]@dodea.edu.
Thank-You
Donald, Lopes
Bolden Elementary Middle School
Supply Tech
donald.[protected]@dodea.edu

we purchased this model refrigerator in march of 2015 and it stopped working properly in august 2016. The appliance company we bought it from replaced that refrigerator on 9/20/2016.

on february 16th, 2020 the current unit was no longer cooling and we had to empty the refrigerator to save the food inside thanks to our gracious neighbors and sister in law who were able to help us out.

the refrigerator was checked out by larson mechanical ( brian larson - 541-389-4404) and we were told the compressor was out of freon that had leaked out of a coupling that connected two different types of tubing.The compressor was not working too.

We decided to purchase a new refrigerator because we did not want to invest any more money, time or inconvenience into the lg model since we owned two lg units that lasted not quite five years total. we would expect such an important appliance to last ten years minimum.

I would like you to know we are no longer happy with the lg brand and would like a payment of half of what we just spent to get a new refrigerator,
$1799.00 on sale for president's day. i will send that receipt when i hear back from you,

I see there are many people with the same type of problem.

Thank you for your time and response,

Mike Elliott
20242 Bronze Street
Bend, Oregon 97703
[protected]

I have an LG French Door Refrigerator, Model LFX31925, which is still under warranty.

Seven days ago the compressor went out. I called LG Customer Support. They referred me to their authorized service center in Tucson, AZ, ATS. I called ATS and was told that ATS no longer services LG. I called LG again and was referred to another service center in Tucson, Steve Martin Appliance. I called Steve Martin Appliance and was told they they do not service LG nor do they service Sierra Vista--where I live. I called LG again. I was told if the appliance center which is located in Sierra Vista would submit an application, LG would authorize them to service my LG refrigerator. This was done. The local appliance center is KG's Appliance.
LG told me that they were approved. The service technician came out and confirmed that it was a bad compressor.

I called LG again and was given a run-around. I asked to speak to a supervisor. She said she would have to confirm what I had related regarding the compressor with KG's. I asked her, after she talked to KG's, to have the compressor delivered directly to my house and to call me back with the delivery date of the compressor. I have never received a call from the supervisor or anyone else from LG.

Now, seven days later, I called LG AGAIN. I asked to speak to a supervisor. The person I was speaking to would not give me a chance to describe the problem. I asked him to stop talking and listen to my problem. He hung up on me.

How can I get a new compressor and when can I get it? All I have been asking for is the compressor--not the lost food nor the cost to install the compressor. Do I have to ask for these things too in order to get the attention of someone who can help resolve my problem? Or, do I have to pursue other avenues to resolve the problem? PLEASE RESPOND!

Catherine Sayre
email: [protected]@yahoo.com
Phone: [protected]

Not 6 months after the refrigerator was delivered the plastic housing around the ice dispenser started literally chipping away. There are only two of us in the house and there was absolulely nothing that we did to cause the damage. LG sent a techncian out and the problem was taken care of. Not even a year later and the SAME EXACT THING IS HAPPENING.

It's a $400 repair because the whole unit has to be replaced. Even though it's the SAME problem and obviously a parts malfunction issue, they are telling us there is no recourse for us to take. This is pure extortion. They know they have a bad part but won't stand behind it or help in any way.

I called their support line at the end of January 2020 and was told that they took care of the issue once and basically "too bad lady". The customer rep was just borderline rude. Now I have a perfectly working refrigerator that looks like it's been through the war.

On top of that they have a lock on the repair market and it took 5 calls to talk to anyone who would even consider servicing it. This isn't right. It says alot about the company.

I purchased this machine brand new from Best Buy an 11 15 19 the machine came and we used it a few times and it would not break down the laundry pods or wash beads so then we tried as they said in their help section to adjust load size laundry came out sopping wet and still dirty and the Machine made all sorts of noise Best Buy would not take the machine back because it was beyond the 15-day return policy. Finally call the Geek Squad they said LG covers their stuff for the first year . LG sent out a service tech who pulled apart the machine and noticed that parts were missing . These factory parts are noted in one of their bulletins they send their providers. He ordered the parts they told him February 29th 2020 before it would be off backorder. I called LG and confirm that and requested a return authorization they said it takes 7 days but I had to scramble to get all my receipts and everything emailed over to them. I did that and then after 7 Days contacted them for my return authorization they denied it and said it takes another five days then kept jerking me around I ended up having to buy a new machine because after 20 days without a washing machine and spending money on getting my laundry done was stupid I informed them of that and they still jerk me around and would not give me an RA on day 30 apart arrives call them and ask them where's my R A I do not want this thing your service sucks. I informed you on the 17th of January that I was buying a new machine on the 18th and did not want this piece of crap. I was told a representative would contact me no one ever called me back it took me to call them back on the 25th to ask him where the hell my RA was so I can get the Junck out of my house they told me I was not getting one and that the part was delivering that day I said I don't want your garbage and what good is it anyways if it's not in the machine they never scheduled a tech to come out they never contacted me that the part was shipped . They just screw their customers and have no care for their customers. LG is the worst company I've ever heard of for support and do not truly guarantee their product. Best Buy does not back or take care of their customers either. I told them I did not want the machine I wanted to cancel my 5 year warranty with them because I am planning to sue LG for my money for the machine they told me they would have to prorate the warranty. Life is good at LG I guess because we the consumer keep buying there garbage until we get burned. CNN200107898711 is the service Number LG gave me incase they want to verify.

Dear sirs
My name is Mohamed Mohamed Hamada Mahmoud, mobile # +20 [protected]
I've perchased this TV set from a department store in Egypt (Hyper one) on 30/10/2016 (about 3years agoo!)
It was fantastic and fulfilling all my needs but
The last few months I experienced degradation in picture which is figured out as a stains of yellow or gray areas in 3 places of the screen.
Hence, I contacted the LG Egypt company who is supposed to give customer support (https://www.lg.com/eg_ar).
After many advices and remedy proposals including sending picture shots of the screen I didn't get any improvement.
They sent a technicien at home to realize the proplem at a designated fee (EGP 91.00) and he concluded that the back led lights should be replaced with new ones!
The technicien reported the case and they called me by phone to tell me that the cost of repair will be EGP 2600.00 ( yes two thousands and six hundred pounds!)
I felt that this cost is highly exagurated especially that tho original price of the set was EGP 5200.00!
I used to get LG Products since it was Goldstar 30 years agoo, but I never experienced such case of performance degradation which sffects a great company sound reputation by a local Agent who is responsible for manufacturing the product locally in low standard and impose high costs to repair his own made!
6th of October City, block 1154, neiporhood #6, Quarter 4

So Disappointment in LG Appliances

I have tried since December 2019 to resolve some issues I am having with my LG washer/dryer in November 2019 purchased from HomeDepot.
After calling three times, each time I am told something different. LG customer services is HORRIBLE. First, you are talking with a customer services department I am assuming outside of the US. With that being said, you will go no further than LG customer service. LG have trained them to resolve nothing in regards to your complaint.

The first time I called in, I was told someone would call me back; never did. I was also told it was HomeDepot responsibility to deal with my concerns even though still under LG warranty for the first year; not true.

The second time I called in I was told by the customer services representative that she would personally call me back in regards to my concern; she did not.

The third time I called in I was informed that no one would call be back that LG customer service deals with the issue. If I gave her the serial number on the washer, she would send out a service representative (I was never told this before). I told her that I cannot give her the serial number which is on the side of the machine in a tight spot. She informed that if I can't give her the serial number, she could not send anyone out. I have explained this to LG customer service two times before LG should put serial numbers on the front of the machines so then this wouldn't be an issue. I requested to speak with a Supervisor and was advised no one was available and someone would call me back. I reminded her that she had already informed me that no one from LG customer service calls anyone back.

This is the WORST customer services I have ever deal with.

I would not recommend LG appliances to anyone. LG appliances are lousy, and LG customer services is even WORST.

So Disappointment with LG and really LG doesn't care!

Do not purchase LG appliances.

I bought a LG Microwave and in less than 3 months stop working. I called customer service and initiated a claim CNN191207407765 which approved to buy exactly same microwave in order to refund it. I went to same store and bought same microwave. However, the new microwave was $79.00 more expensive than the first one.

I mentioned to customer service and told me do not worries about they will take care of it. I received my refund check for $164.23 for the original price rather than the replacement cost of $240.00.

Not only the inconvenience was for me with brand new microwave was defected to begin with and I had to get another one and pay out of my pocket until received the refund. Now the refund is less than the original price.

I am asking the difference of $79.00 to cover the replace me cost. I spoke with Kathy the supervisor and said that I could speak with anybody else and LG coult not do anything about it.

Miriam Axelrod
[protected]
[protected]

Our 3 year old washer exploded today causing damage to drywall and a laundry tub. The machine actually turned around 180 degrees. The only thing keeping it from not moving more was the electric plug. Calling LG was no help since I couldn't find my original receipt and proof of extended warranty. Honestly I don't think I should need an extended warranty for something like this! This should never have happened. Luckily we were home or I would have never known what happened. It didn't give any warnings that something was wrong just exploded! I don't even know what to do next! I asked them if this had ever happened before and they wouldn't answer me!

This refrigerator failed on Christmas day 2019. The appliance dealer we purchased it from diagnosed the problem as a sealed system failure which is still under warranty for parts and labor. The problem is LG can not find anyone to service it and apparently is unwilling to refund or replace the unit. So, it's been 10 days now with no remedy in sight. DO NOT BUY ANY LG APPLIANCES.
Their customer service is non-existent.

January 02, 2019 in Taiwan

I am living in Los Angeles, United States, I bought a 75 inch LG TV 75UK6190PUB, serial unmber: 902RMBW2M173 on March 05, 2019, it was good quality, the TV unplugged and put it the the side of wall on August 25, 2019 because my house need remolded, on September 20, 2019, I tried to put this TV on plug to watch it, unfortunately it came with a lots of HORIZONTAL LINES on TV, I called LG service center, a technician came to my house and inspected, he said someone hit the screen, no free service and will charge at US$900.00, so, I personally guaranteed no any body touched it, it still keep it in my house.

On July 18, 2019, me and my wife back to Los Angeles from Taiwan, we had another LG TV in my house in Taiwan, 65UH615T-DB, serial number 610QIUY02318, it was purchase on July 27, 2017, the TV also unplugged, today it was plugged, same situation as the TV we had in United State, it came with a lots of HORIZONTAL LINES on TV. I love LG TV, now I am very disappointed with it QUALITY!

Finally the quality of LG TV very poor, once it unplugged for SEVERAL MONTHS, it will comes with HORIZONTAL LINES on TV, POOR, POOR QUALITY

David Wang
email: [protected]@gmail.com

My dishwasher stopped working 1yr and 6mo after purchased. I called LG today and they want in advance $125.00us just for the technician to show up. Parts and labor will be added to that amount based on his or her fidings. I have been using LG washer and dryer for at least 5yrs and never had an issue. May be it is time for me to stopped buying LG products.

I bought L G TV in July 2018...and next year
on September 2019 something was wrong ...I saw some white lines on the screen and the next few days the lines got more and more... after three days I couldn't see any thing in the TV because it's full of lines
I went to LG agent to check this problem supporting my issue with garantee document ...but unfortunately my problem didn't solve ...so am writing this now asking for help
Thanks
Mobile [protected]

We purchased this cooktop the end of september and it
was delivered to us around the middle of october. The cooktop
does not work -- we called for service and someone came out
on friday dec 20 and replaced the main board on the cooktop
after that was installed it still did not work. The technician
said that he would order a new touch pad. While he was at my
house he ordered the part number that was listed for this
touch pad for the above mentioned cooktop. The part was
delivered on saturday and the technician came on monday,
dec 23 19 and the part which was listed and ordered was not
correct. The technician called and explained the situation
about the incorrect listing on the part for my cooktop and he
was told that the situation was in parts research. It is now the
day before christmas eve and i have 12 people coming to my house
and i have no way to cook and have not been able to cook
for over one week. I also have people coming to my house xmas
day and no way to cook. My husband is a contractor and we
do alot of kitchen remodels and have bought many lg
appliances or have told our customers to purchase them. We
are very, very disappointed in this matter. It is not our fault
that the part was listed incorrect and does not match our
cooktop. There are now two major parts on this cooktop
that have needed to be replaced and lg can't get the proper
part for the touch pad and it has to go to parts search.
I have been given a case number and was told that they would
send the situation to the executive end who has final say on
this situation.
Be taken away by lg and a new one delivered. We have been
more than understanding with two service calls and still
no working cooktop. I have no problem with the technican
who came to my house at all. I have a problem with lg
not caring for their customer's at the holiday
season.