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2.2 1533 Reviews

LG Electronics Complaints Summary

445 Resolved
1079 Unresolved
Our verdict: When using services from LG Electronics with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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LG Electronics reviews & complaints 1533

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Newest LG Electronics reviews & complaints

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J
6:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LG Electronics refrigerator not maintaining safe temperature

We purchased an LG French Door Refrigerator (LFNS22520S) 18 months before it started to fail. We have been trying to find a workable solution for the last month. LG support seems to be fully automated with little or no human intervention. I'm not surprised given the details available online by searching 'class action LG refrigerator'.

It appears the only satisfaction we will get from this very irritating purchase is to recommend to others to avoid the payola style review sites and relentless marketing for everything and just look for class actions and other areas that have terrific collections of real complaints from real people. If you don't find any, that is a good sign.

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8:33 pm EDT

LG Electronics lg refrigerator grab-n go

I purchased my new refrigerator from Sears four years ago. First of all I purchased Kenmore, not knowing it was LG! The ice maker did not produce ice. For 2 1/2 years they would come to repair for it to only last approx. 6 months before breaking down again. After the 3rd year a tech comes and explains that the ice maker has been recalled, it's none repairable. Now year 4, the unit stopped cooling! They come and replace the control board because it was on recall too. Really? Now I'm on technician visit number 6 within 2 weeks. Day after installation of new board...warm again! No freezer, no refrigerator. Ma'am it's your compressor. Another week for compressor to arrive, installed, nothing. The thing is warmer with new compressor. Why?! We are now past week 3, no refrigerator. Sears Home Warranty won't replace because Technicians keep playing "Process of Elimination". They are not deeming it dead, therefore, we are at the mercy of diagnoses, which are still not correcting the problem, only asking that we wait more days to get more parts. Unbelievable! I call Sears corporate, their answering service explains that my complaint would only go to a voicemail because Sears no longer have employees. Sears Home Warranty continues to call me with hopeful remedies and not a replacement after 3 weeks. My refrigerator died August 19th, and the tech Sears is dispatching states "Well, it's registering at 45 degrees, you should be OK with this for another week." ARE YOU KIDDING ME!? 45 won't keep meat, or milk and I have 2 diabetics living in my house! I don't want all the money I've spent in insurance to go to waste, but no one capable is able to service LG Appliances. DON'T BUY THEM! BUYERS BEWARE!

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R
5:22 pm EDT

LG Electronics lg appliances

I have purchased all LG appliances for my new house 4 years ago HUGE MISTAKE. I purchased the extended warranty for all of them. The fridge I got rid of after 4 service calls. The stove we purchased the knobs are so touchy we had to place knob protectors on each knob. I called the repair tech he said they are touchy but we can't do anything. My dryer wouldn't dry my clothes. I called the repair tech, after 2 visits they sent me a check saying they can't do anything.
My dishwasher constantly stinks it does a crappy job drying the dishes

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11:57 pm EDT

LG Electronics 65 in oleg tv

This tv is less than two years old I have tried calling customer support they don't really care spoke with agent call center in Costa Rica more or less I was advised to bad so sad you don't have extended warranty after paying close to 6k got this crappie tv. I have also purchased a lg washer front loader now pump is going bad ten year motor warranty but only the motor rest of the machine is also going to hell

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1:10 pm EDT

LG Electronics poor customer service in moscow russia

I am located in Moscow russia. I am interested in buying your smartphone lg g7. However I contacted your company twice at your Moscow nos and your people never called me back! I think your staff or the company is not interested in selling your phones at all in Russia?

If this is the service before selling th product I cannot imagine what will you offer as service support after a customer buys your product? I am afraid to say with such low level of customer service you would never be able to compete against samgung and huwaei in Russia whose customer service is 100 times better than yours?

Also your website says your products are sold in shops in Moscow like - dns, technopark, eldarado, mvideo but when I called these shops all of them said they do not keep lg smartphones?

Then do you have any delaers or shops in Moscow Russia? I am really shocked at such misinformation in such a big electronics market?

Regards
Abhishek Saraf
Saraf. [protected]@gmail.com
Tel : +[protected]

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4:07 pm EDT

LG Electronics Lg model lfxc24796d refrigerator.

LG= Lousy Garbage! Bought my LG refrigerator 2years and 1 month age, During the first year the compressor went out, took 5 days to replace it. LG was going to send me money for the food loss. NOT! Last month the latch on my door in a door Broke! Called service, told them I know it's out of warranty but I would like to pay to have it repaired, LG service center called back in two days, There is no replacement part for the latch! would need a new door*!@%@#*!. I said OK let's do this. Service guy called back two days later, YOU CANT GET A DOOR FOR MY MODEL! WTF? So now I have a $2899.99 (Costco price) piece of [censored] setting in my kitchen! Model #
LG LFXC24796D. If anyone has a broken down unit I'll buy the doors! NEVER AGAIN WILL I BUY LG!
James Miller 211 Rohman Ave. Bromley KY 41016 USA [protected]

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12:36 pm EDT

LG Electronics lg stylo 4 android

Procedure for resolving disputes page 56 Warranty.
I was using my device sparingly when I noticed smoke coming out the back of the device. The device was in my hand at the time of the out of control worn operation. The device was in hand for the purpose of dialing and receiving phone calls. The device started to crack and became extremely heated. I had to release the device from my hand to keep from being injured. The over heating of the back of the device caused the device to be jarred. This particular device the battery is not removable. The device still works yet the accessory of phone such as the back of the device and screen needs to be replaced. I went to return the device to the store location where I purchased the device the company had relocated with no forwarding address. Boost Mobile is the company location where I purchased my device.
Arlene Nails Chatman
[protected]@yahoo.com contact [protected]

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3:52 pm EDT

LG Electronics 55uk6500aua

I realize I have had this product for several months, but we just came down to our home in NC where we have a 49" Vizio that is at least 4 years old. The picture is so vivid on the Vizio compared to the LG. I watched golf this weekend and it was as though I was right there. The LG replaced a 42"Magnavox which had the same great picture as the Vizio. I can't make any adjustments other than Vivid or whatever other canned choices you give. Is it just this TV? Did I get a lemon? Is there a factory service tech that can look at it?

Thank you,

John C. Parr
2747 Nazareth Road
Easton, Pa. 18045

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J
J
jparrj
, US
Aug 29, 2019 7:52 am EDT

Please Advise

J
J
jparrj
, US
Aug 29, 2019 7:52 am EDT

I realize I have had this product for several months, but we just came down to our home in NC where we have a 49" Vizio that is at least 4 years old. The picture is so vivid on the Vizio compared to the LG. I watched golf this weekend and it was as though I was right there. The LG replaced a 42"Magnavox which had the same great picture as the Vizio. I can't make any adjustments other than Vivid or whatever other canned choices you give. Is it just this TV? Did I get a lemon? Is there a factory service tech that can look at it?

Thank you,

John C. Parr
2747 Nazareth Road
Easton, Pa. 18045

ComplaintsBoard
R
7:36 pm EDT

LG Electronics refrigerator

My refrigerator compressor broke and the soonest repair date given to me was 8/29/19. It has now been changed 4 different times. I have tried to speak with a supervisor regarding this several times to no avail. LG has been completely unhelpful in resolving this matter . I was told a supervisor would contact me within 15-30 min on 8/26/19 and an hour and a half later and still no call . I have been given the run around. Nobody seems to know what to do about this and I am completely frustrated and disappointed with this company. I will never recommend this product or this company to anyone I know. Extremely irritated with all of this .

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9:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LG Electronics lg factory, after sales services and call center

My Name: Dr. Sameh El-Halafawy.
Residence: New Maadi, Cairo, Egypt.
Mobil # [protected]
E-mail : sameh.[protected]@eaec.com.eg

I bought the LG 4K LED 55 inch TV from LG Authorized Dealer (Carrefour Market - Cairo) on 13/01/2019.

Where the following happened:

1. It was noticed that there is a white light line on the screen to the right side and the failure to open the device.

2. Maintenance was contacted on 8/8/2019 to report the malfunction.

3. The presence of the maintenance engineer on 14/8/2019 and examined the device and reported the existence of an industry defect in the screen and delayed response to open the device (power supply) and sent a picture of the malfunction to the factory through a message Whats app to determine when to withdraw the screen to the factory. the engineer informed me that the screen will be completely changed and the power supply will be repaired within 3 or 5 days at most.

4. Customer service has been contacted many and many times to set a time to withdraw the screen and it was already done on 18/8/2019.

5. I daily Calling customer service to know the date of finish the repair of the device, but they informed me that no date has been set from the factory up till now to determine date of complete repair and delivery.

6. Customer service has been informed that this delay is unacceptable, and the customer wants to change the device completely or refund the purchase price again due to poor customer service in dealing with customers and delays in repairing the device.

** Notice:

I bought LG washing machine since 3 years ago also vacuum cleaner LG since 5 years ago as I am a permanent customer for LG products (as customer loyalty )

so I need your quick intervene to solve such a problem, which has existed for a whole month by supplying a new screen or refunding the purchase price in full.

Thanks in Advance your support and collaboration ..

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10:18 am EDT

LG Electronics lg refrigerator

LG service does not exist! Not from the 800 number which promises call backs that never come. On our LFX31 model I have had to replace three fan motors in less than two years. The fan replacements require all the freezer compartment foods be emptied and the panels removed. Very frustrating!
None of our local service technicians will work on LG as they complain about part changes that are never posted or not available. I had to order four fan models to get three to fit.
As the freezer fan quits often water drains down the front of the unit and has marred the control panel face.
Lowes personnel tell me call Lowes corporate and complain about LG's lack of service and parts issues. We did, hopefully more people with broken LG's will also.
LG - "Little Good".

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7:03 pm EDT

LG Electronics damaged merchandise received as new

I purchased a new LG refrigerator from Home Depot, Springfield Avenue, Newark, NJ in August of 2018 and received delivery on November 2018. The refrigerator door fell off and I called them to inform them of this problem. No one came back to fix the door. After calling Home Depot for over a month, I finally spoke with someone and was instructed that they can not help me and that I needed to call LG. I then called LG and received the same treatment. When I finally spoke with someone that could help me, I was instructed that they would send a repair person out to fix the door. The body of the refrigerator is bulging out on the side, the doors are not even, and the piece inside the refrigerator part is loose. The repair person came out 01/15/19 to fix the door. The repair person put the door back on as it should be he was not able to straighten out the door because it is a defect and the side is bubbled out. I called LG numerous times again and they sent the same repair person to try to fix the problem. The repair person called LG while he was at my home and informed them that the unit cannot be repaired and needs to be replaced. The tech on the phone agreed and said that he would send an order of replacement. I was told to give LG at least a couple of weeks and someone would contact me. No one ever called. I had to call LG numerous times before I could actually speak to someone only to be told that they will not replace my unit. I simply want what I paid for. I paid for a new regrigerator and not a damaged or refurbished one. I would like to file a complaint and I am going to pursue legal proceedings against LG.

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8:12 am EDT

LG Electronics Fully Automatic Washing Machine S6607

We have purchased LG fully automatic washing approx. 13-14 years ago. It was giving very good services during all the years, except last year in September it started giving trouble by making noise during wash. I contacted the local customer Service Centre in Lahore, Pakistan, who sent their representative to the house to examine the machine. They investigated that its gear box is busted and needs to be replaced. On their guarantee that "like the existing one it will last for 13-14 years" we agreed to change the gearbox and paid Rs.15000/- (Rupees fifteen thousand for a new gearbox and service of machine) Receipt of payment is attached which they were reluctant to provide but on our constant demand they provided us after a week.
Now in the beginning of August, our washing machine again started giving noise during wash. We immediately stopped the machine and contact the local service centre. They sent their representative, who after examining the machine took the machine to their workshop. After checking, they informed us that the gearbox is busted and needs to be changed. They gave us the estimate of Rs. 17, 000/- for gearbox and service of machine.
I would like to ask, Is this the quality LG Company is producing? You give warrantee for 10 year but it did not work even a year. I would request you to compensate the gearbox cost and change it fee of cost.
Looking forward for a favorable action from you.

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3:53 am EDT

LG Electronics Tv

Greetings
I bought LG TV from your local distributor with almost 450 USD after 4 months it was broken.
Your maintenance team in UAE ask more than 450 USD to repair it.
I am buying LG electronics for my home, friends,   family and as gifts I guess I bought more than 100 machine from LG. Because of positive previous experience with your service centre in Jordan.
Now the service centre in Dubai they want to make money (not to serve the customers). 
Believe me I will through this tv and I will buy a different brand and it would be the first time in my life to enter other than LG to my home. 
Dr. Ali Tawaha 
+[protected]

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6:47 pm EDT

LG Electronics lg washing machine/ tv

We purchased a washer and dryer for our home which cost just under $2000. had for 5 years for 2 people the washer drum went to hell, cost for drum replacement $1000+
the service man said it was probably made on a Friday, I had a roper for under $200 new that lasted 10+ years and we gave it to a family member. LG sucks period.we have others say they get no help from lg they just blow you off. just replaced a tv with a lg. Picture very dark, replaced with a Samsung which I had before, great product. If you all get to read this please do your homework. we thought new home new high cost appliances we would not have to think of any problems for 10+ years. Really disappointed .

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6:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

LG Electronics lre 3083 stove

We purchased an LRE 3083 stove about two years ago. It seemed fine for a bout a year. Then, we started noticing that when something hot splattered on the control panel, whether it was hot water or hot oil, it melted the plastic sheath covering the control panel area.
When we try to clean the splatter it causes the plastic sheath to peel off. Underneath the surface is smooth. It looks really bad where the peeling has started. We purchased it new from Lowe's in Kahului, Hawaii. It seems odd that it is so easily damaged. We would like to know what to do about it. We would appreciate your response as soon as possible.

Geller, Steven
59 Kaua'ula Rd
Lahaina, HI 96761
[protected]

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6:25 pm EDT

LG Electronics refrigerator

THIS IS A COMPLIMENT...NOT A COMPLAINT

Our 4 year old refrigerator stopped working a few days ago.
Though web research I discovered that the Linear Compressors were defective and broke down in just a few years. I read many angry complaints online. To my surprise,
I called LG Customer support, they responded and got a new compressor installed in just one day! They have an efficient system online to keep you posted.
Since they had so many problems with this unit they have extended the parts and labor warranty to 5 years and parts only to 10 years. My only complaint is that we lost $400 worth of food due to a defective product. I am hoping to find out that they will compensate for the loss.
They have been very responsive so far. Thank you LG!

Atlanta
Client # (Lowes purchase)
[protected]

Incident August 4 - 6th 2019
ebernstudio @gmail.com
Eric Bern
[protected]

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1:21 pm EDT

LG Electronics 55lb5900

Extreme failure of electronic in the 2014/15 run of LG TVs. An investigation will show many cases of failure in the led strips or corresponding electronics. The cost of the product was for a premium tv and not a third rate knock off. LG should offer free repair/replacement. Average life appears to be 2-4 years. Competing brands at similar cost have a life span of approximately twice as long.

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10:18 pm EDT
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LG Electronics lg french door 2016 refrigerator

On July 7th I returned from vacation to find my refrigerator hot inside and all my food spoiled. I had to throw away 4 large garbage bags of food. I called DTE service company and they came out the following Thursday July 11th. They said they could not fix it. I contacted LG service repair to come look at it. They came out on July 16th. The gentleman from Goodman Network, Inc. said that it needed a new compressor. The compressor was running but was not working and the refrigerator was very hot inside even though the display said the it was the normal cold temperatures for both the refrigerator and freezer. He said he could get the part and contact me on Monday July 22nd. I have attempted to contact them many times. His company goes to vocemail after one ring. I contacted LG via email even I ask them to contact me in my email with my cell number. I contacted LG today and spoke to Mark. He kept me on the phone while he attempted to contact Goodman Networks. He could not get thru either. He said he needed to speak to his manager. He said he would call me back at in 30 minutes. I waited two hours before I contacted LG again. I asked for Mark. I could not get him. The person on the phone did the same thing with Goodman Networks. I told her that Goodman Networks is not allowed in my house. They have horrible customer service. I agreed to cancel my pending appt with Goodman and set up another appt with a different company. I did keep asking to speak to a manager but she would never get one for me. I ended up getting an appt for August 7th. This is absolutely ridiculous. I expected her to get me an appt this weekend considering the poor customer service I am getting. I want a manager to call me back tomorrow Friday August 2nd.
Janet Duggan

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6:57 pm EDT

LG Electronics tv

If you want to avoid a mess, never order anything directly from LG's website. Just after submitting an order online, I read some reviews of LG and decided to cancel my order. It would not let me cancel the order online, and the main number they give you for customer service is very unhelpful. After getting dropped and redirected all over the place, I was finally told they could not cancel online orders directly. Instead, they gave a support email address to submit my cancellation request. I get an automated email back saying my request has been submitted, and then nothing happens.

I called two days later and worked through another maze of transfers to finally talk with someone who explained that my order had not been cancelled. She assured me she was able to resolve things and get the order cancelled. Three days later, I get an email and the order has been shipped. Best they can do now is have me return the order, but now I am not sure anything about their process will work. We shall see if I ever get my money back.

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LG Electronics Customer Reviews Overview

LG Electronics is a global leader in consumer electronics, home appliances, and mobile communications. The company offers a wide range of products including televisions, refrigerators, washing machines, air conditioners, and smartphones. With a focus on innovation and technology, LG is committed to providing electronic solutions that cater to the modern lifestyle. Their products are designed with an emphasis on energy efficiency and user convenience. LG also provides business-to-business solutions such as digital signage and solar panels. Customers can expect a diverse portfolio of electronic products that aim to enhance daily life and work efficiency.

LG Electronics In-depth Review

Product Range

LG Electronics gives many kinds of products like TVs, phones, things for house, and sound systems. They have many choices, good for different people and money plans. LG is special because it has many different things to choose from.

Quality and Performance

The stuff from LG Electronics works very well and is good quality. People who buy them are usually very happy, showing LG makes things you can count on. They are as good as or better than other companies' things.

Innovation and Technology

LG Electronics really likes to make new things and use new technology. They make products with new features that stay ahead in what's selling. Their smart TVs and house items that connect to the internet are very impressive.

Customer Service and Support

LG Electronics helps customers well through phone, email, and chatting live. They are quick to solve problems, making customers have a good feeling. Most people think the help and service they get from LG is very good.

Pricing and Value for Money

The costs of LG Electronics' things are good for the quality and stuff you get. They give more for the money when compared to other companies. Sometimes, LG also gives sales, special deals, and warranties that make their things even better to buy.

Sustainability and Corporate Social Responsibility

LG Electronics works hard to not harm the planet. They try to make less waste and support green actions. LG also helps in communities and cares about social issues, showing they are a company that does good things.

Reputation and Trustworthiness

LG Electronics is known as a company you can trust. They have a history of making things that work well and people like. There have been some problems, but LG works to fix them right.

User Experience and Website

The LG Electronics website is easy to use and looks nice. Finding what you want and buying it is easy. They also have helpful things like guides and help from customer service easy to find.

Overall Rating and Recommendation

Looking at everything, LG Electronics gets a high mark. They have a lot of good products, make new things, help customers well, price things fairly, are good for the planet, have a good name, and their website works well. We think LG Electronics is a good choice for people looking for new technology that they can rely on.

How to file a complaint about LG Electronics?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with LG Electronics in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with LG Electronics. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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- Review your complaint for clarity, accuracy, and completeness before submitting it.

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- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against LG Electronics on ComplaintsBoard.com.

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Phone numbers

8800 200 7676 1800 315 9999 More phone numbers

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