LG Electronics
reviews and complaints

Hi LG ,

I am Frustrated and sending you this last Email ?

WHY a customer is facing such issue where 26 call , emails and so many messages has been sent and no issue provided I have purchased 2 new Window 5 star 1.5 AC , Gaurcity , mahagun Mywood noida , One is not providing cooling i Complained Service Engineer Cane and told that there is AC GAS Leakage etc and they need to take to LG service center ,and 3 week back they took for service and after 2 days they came back installed and gone without checking saying its working I have to run it all the Night and confirm , form that time to till date No Cooling same condition , I complaint , called but no help , Area Service manager not listing , they keep asking me what is the issue , should I have to repeat the same issue to every one again and again and again?

Question : When I will get the solution and HOW CAN LG closed the Ticket and why LG wil Says there is no Issue where so many ticket is open and no solution I never given any Happy code for closing any such ticket ...

check the cases and RNP tickets

RNP [protected] (8th June )

VCP :[protected] (22 June )

RNP :[protected] (25th June )

RNP :[protected] (27th June

First, be prepared to spend hours on "hold" with so-called "customer service " - [protected].

I have been dealing with LG about this since May 09, 2022. This unit was submitted for replacement by "Customer Service" and rejected on June 14, 2022 because we have more than one LG refrigerator (we will never buy an LG product again) and I submitted the wrong label. I only found out about this after 4 calls and hours on "hold" today, June 30, 2022. I was never notified of the rejection or the reason!

Finally, hours later, a Supervisor told me to resubmit the claim.

To be continued . . .

On March 3 I purchased a brand new open box LG refrigerator from a Best Buy Outlet. Although the refrigerator was no longer boxed, it was in mint cosmetic condition and all of the original packaging was still intact--plastic covers, tape, handles not installed, but in frig, etc. The original paperwork, including the warranty info was also included. Best Buy sales reps assured me on two different occasions that the open box products come with the same manufacturer warranty as "closed box" items.

Because I live nearly two hours away from the store, they would not deliver, so we rented a UHAUL and moved it ourselves the next day.

Within a week, we realized the refrigerator was not cooling sufficiently. I reported this to LG on March 12 and the rep determined that the frig needed to be looked at by a repairman.

I started receiving texts, FB messages and emails from LG within days assuring me that my refrigerator would be repaired. After a couple of weeks, I got multiple confused sounding messages asking me if a repair person had looked at my frig yet.

On April 29, the repair tech they engaged from Nortech in Bellevue, WA contacted me to set up an appointment for May 3 to diagnose the issue. (Yes, this part alone took 6 weeks).

On May 3 I received a text from the repair person that he was 20 minutes away. He never showed. After that, Nortech did not respond to any more communication from me—either by text or email or phone.

LG, tried with no luck, to locate another repair person. The periodic messages asking me if a repair person had contacted me yet continued.

On May 16, I received the first of 3 messages from LG that they had reviewed my receipt, and details about the frig, and approved an exchange with Best Buy purchasing. The message indicated that I would receive further instructions from Best Buy within 10 days.

On May 24, I received an email from Best Buy Purchasing with a confirmation number and instructions for the exchange.

On May 25, I contacted Best Buy to arrange the exchange. I was told that if I wanted the same model refrigerator I would have to pay an extra $600.

That same day, per the instructions from an LG rep on the FB support page, I called LGs replacement and exchange department and explained the situation to him. I reemphasized that I was OK with either a repair or a replacement, but that since the unit was under warranty, either one of those options should happen at no further cost to me. The rep in that department agreed that my replacement should not cost anything and indicated that Skyler would be starting my case over from scratch.

On June 22, Skyler FINALLY texted me to tell me that LG was going to refund my purchase price, even though I had made it clear on multiple occasions that I did not want a refund. My warranty says nothing about a refund. It states that defective products, at LG's discretion, will be either repaired or replaced.

On June 22, I sent an email to several other LG contacts. A rep from the Voice of the Consumer office replied and said they have decided that I am, in fact, not entitled to a replacement unit and that my only option is to take the refund with a 20% discount for a new refrigerator, OR to find my own repair person. The refund is contingent on my returning the refrigerator to the original store, at my own time and expense. I was told that was their best and final offer.

I contend that since my warranty says "repair or replace" that LG is obligated to provide one of those remedies at no additional cost to me. I have repeated that I am happy to get another open box refrigerator and I know for a fact that there are some available.

In effect this is what there offer means for us:

-Rent a Uhaul again.

-Get my 65 year old husband to move the giant refrigerator again-this time BACK into the truck to return it back to the Best Buy Outlet store a 3+ hour round trip from our home

-Get back my refund. of $1248

-Drive back from Seattle area and return the UHAUL

-Use the coupon for a $400 discount on a regular priced replacement unit. ($2000)

-Take the $1648 to another Best Buy store and add $352 PLUS $200 tax PLUS delivery fee to replace my defective LG refrigerator with one that actually works.

-I am out over $600, and countless hours of time trying to deal with this issue, not to mention the expense of living without a refrigerator, with their best offer BECAUSE LG sold me a defective product.

We now have been dealing without a refrigerator for nearly 4 months. The communications and process have been chaotic. The rep at LG support has told me to try a dozen different strategies to get my defective refrigerator serviced or exchanged. With every update I've given him, the response is "Ok...try this next", or "Have you tried X?" I have followed all of his advice, but I am exhausted by how much time I have put into this issue and by the fact that since I bought a defective LG refrigerator, the hassle of getting it fixed, or returned is completely on us.

Since all of my communications with LG have been in writing, all of what I am reporting here can be verified.

If any LG reps read this, please do not direct me to contact your FB support person. I have been communicating with him on a regular basis since March 12 and have 15+ pages of conversation saved. He has been able to offer advice and phone numbers but has told me many many times he can't do anythng other than that. I also have pages of texts with unfulfilled commitments from both Froilan and Skyler. Like I said, your system is chaotic.

1. Our LG Refigertor stopped working in April 2022 after a “pop” and burning smell from behind refrigerator.

2. Called Both LG and Best Buy.

3. Lg set up a service call for A&E Factory Service on 5/24/22.

4. Best Buy sent out Geek Squad on 5/4/22. They dx an “burnt motherboard” and ordered a new one. They set up a return date.

5. In the meantime we r trying to get by using a small garage refrigerator and a family member uses medication that needs refrigeration.

6. The Geek Squad returned on 5/20/22 and inserted a new motherboard. Within minutes of turning the refrigerator on, we heard a pop and smelled burning and saw smoke. As per Geek Squad, the refrigerator “probably needs a new compressor”.

7. Lg schedule repairman (see above) was supposed to show up on 5/24/22. I took off work, cx clients and waited all day. As per A&E he cx the appointment…without every letting us know d/t payment?!?…what payment, he never showed up.

8. Wife call Lg customer service again…very frustrated and crying. Another service appointment was for 6/16/22. As per your customer service rep…this is the ONLY Lg approved service for our area and we have to use an Lg approved service center to get our warranty covered.

9. A&E Factory Service Repairman did show up on 6/16/22. He did not know how to repair our refrigerator and spent most of his time on the phone with Lg. A case # was started and it is TCC22061683015.

10. We again called your customer service dept and again the dilemma is always that there is NO Lg certified services in our area.

11. A f/u service call has now been scheduled for 7/21/22…5 weeks after the last call and 3 months without our 2 year and 2 month old expensive Lg Refrigerator.

12. According to your Customer Service Rep, a new refrigerator or cost replacement is not possible until an Lg certified repairman deems that this is a manufacturer defect.

13. How can this be done without an Lg Certified repairman in our area. A&E Factory Services are horrible and are clueless.

14. We also understand that your company recently settled a class action lawsuit re: these manufacturer defected appliances.

Please remedy this situation ASAP. We have been w/o a working refrigerator in our home for over 3 months. We attached the model# from inside the unit, our original receipt when we purchased the unit, and the Lg service case #.

Please review this case and do what is right! You sold us a defected unit and we want a full refund for this product so we can purchase a new refrigerator.

Sincerely,

John R Mahoney

Regarding portable air conditioner model LPo621WSR. I purchased the unit at the end of May. There is no way to regulate the temperature. No matter where it is set at, the room temperature eventually reaches 60 degrees or lower, and after about 6 hours the unit shuts down completely. When I turn the display panel light on, the unit restarts, but only in fan mode. I am supposed to get a refund, which involves purchasing another unit. I did so, and it has the same problems.

DO NOT BUY THIS PRODUCT: LG one-unit washer dryer unit 4.7 cubic feet. I’ve done 3 small loads in this machine and the clothes have come out wet, not damp, wet. Now I find out that the machine takes 6 to 7 hours to dry even a small load, which is ridiculous. A water savings, if there is one, is offset by the increase in energy used to dry the clothes. I’ve had this new machine hooked up for a little over a week and it hasn’t even begun to do the clothes in any kind of reasonable way. The dryer filter is at the bottom of the machine and difficult to open and when it is opened, it leaks about a cup or two of water on the floor. I am 78 years old and use a walker making it extremely difficult for me to clean the filter without falling. The machine takes a long time to cool down before you can take your clothes out or you will get burned as my daughter did. Even if mentioned in the book, this is a safety feature that needs to be posted on the machine itself.

refrigerator and freezer to warm comprlssor leak tetrafiuoethane no service in area purchase 8/27/22 hasnot work since 5/15/22 purchase at lowe dubois pa.15801 serial number 107mrya48682

Outsourced customer service from India, so these people know absolutely nothing and have no stake in anything.

3rd party technician companies who never answer the phone.

LG designed a system that has no accountability to anyone or anything and just wants your effing money. I have had no fridge for a month, how can I even feed my family? I can’t even go grocery shopping unless for canned food or food to cook immediately and I cannot keep leftovers? Yeah, total bull.

ZERO ACCOUNTABILITY.

I want my refrigerator completely comped and I want a replacement for the complete dud they sold me. I have been calling technicians over and over to get some help, there was none. Customer service has no stake in the race and doesn’t provide anything useful. I don’t know who runs the company, but they need to re-evaluate their entire business model.

No one answers the phone, I get left on hold for hours and this is all of the companies! Then! They hang up on you after waiting for over an hour? WTH?

I hate every part of this, they can’t just fix the fridge in a timely manner. They leave us hanging for OVER A MONTH without a way to STORE FOOD. I don’t know how you make that up to someone wanting to feed their family, but they need to figure that one out.

No one answers our calls, claims someone is going to call me, says there is a work order, and spew lies about what their going to do

Negative 100 stars.

I have a French door refrigerator that is 4 years old. It is a linear compressor model. It has stopped cooling on June 2nd. I have called LG customer service everyday since and still they can not find a technician to come service the fridge. It is now June 8th. How long can a family of 5 I live out of a cooler!?

Model LWD3653SP

Product Code LD3653SP. AS3LLGA

Serial 101KMSA03518

Purchased 2/14/2021

We have had this oven a bit over a year; the control panel blew out from overheating during a self-cleaning cycle of the lower oven. This was purchased through Costco and repair was initiated and completed.

During repair, the technician found that when the unit was installed, the shielding of the 240 wiring had been stripped. We now have exposed wiring creating a safety issue, possible fire hazard. The repair technician highly recommended we do not use the oven until the wiring issue is corrected. I would appreciate an installer be assigned to correct this situation.

I am looking forward to your reply.

I ordered an LG stainless steel French door refrigerator through Home Depot and it was delivered to me on March 10. After the delivery, we noticed there was a rub/scratch on the top left upper door. I immediately called Home Depot and they told me to call LG customer service. Within hours of delivery, I called LG and explained the situation, sent pictures , uploaded my receipt and was told that someone would get back to me within 3 to 5 business days. I have since called four times over the last eight weeks to try to get some resolution to this problem. I have asked to speak with a manager and they are never available to take a call. I was told by the last customer service rep that a manager would call me back within five minutes, that never happened! I am so frustrated with their customer service and lack of response and responsibility that I will never order another LG product again. I will also never recommend an LG product to anyone!

Finally, last week, I did hear from Customer Service and they have conveniently lost my initial complaint on March 10 and said that it would be up to Home Depot to take care of the problem. I am caught between a rock and a hard place because LG won’t help me and Home Depot won’t help me. I am stuck with a damaged refrigerator sadly.

We purchased 4 LG appliances from Nebraska Furniture December 2018. We also purchased an extended warranty through Assurant. March 2022 our compressor went out. We contacted Assurant, they couldn't get anyone out for 2 weeks and told me if I could find someone on my own to do the repairs I could. Anything under $400 was automatically covered, anything over, the technician would need to call and get approval. Because it was the compressor which is a manufacture covered part for 5 years, they did not cover it. The technician gave us 2 options, they would contact LG with the details and LG send them or us the part and then they will come back and do the repairs or he could repair it then and I could take it up with LG. I had to get it repaired. I have an 87 year old mother who lives with us and couldn't go without a refrigerator for who knows how long it would take. The cost to repair was $1100. After contacting LG over 5 times which includes 2 letters to the president, they sent me reimbursement totaling $640. When I contacted them about the $460 shortage they said this is the maximum they reimburse. I am so disappointed in this company. There was a class action lawsuit against them for this issue. They settled but didn't admit fault. I am hoping for some assistance in this claim. I am not asking for something I am not due.

Last year we had to replace the control panel/water and ice component at a cost of $450. The control panel had failed due to the protective cover coming loose and becoming non-functional. 45 days after replacing the original control panel, the replacement started doing the exact same thing. Unfortunately, we didn't call the repairman back until after 90 days. Apparently the warranty on the part was no longer in force, so now we are stuck with a faulty control panel unless we pay another $450. Now the sensor pads don't work. We have noticed that the design of this control panel was changed shortly after we purchased the model we unfortunately purchased. W know why now! We bought this fully loaded model having heard how great LG products are, but this one is a lemon. It also has the lit outer door light that is supposed to come on when the door is knocked-on, but that isn't working either. Cost will be around $500 to repair. Our prior complaint also was ignored, as we expect this one will be. We will never again buy a LG product if this is the quality of appliances you build.

Norman Karney

[protected]@yahoo.com

[protected]

For the third time, on 16 May 2022 The second shelf in the refrigerator door fell to the vegetable drawer below. The second time it happened, it broke the glass cover over the bottom vegetable drawer.

When I called about it, customer service was not at all surprised that it happened. They did send a replacement glass and door shelf but did not indicate that LG was doing anything to correct the problem.

There are a number of others that have written bad reviews about this issue.

What is LG doing to fix the problem?

Has been almost a month. The first tech that came out twice had no clue but supposedly was LG certified. This started on April 28th that is when I made the first of at least 30 calls. Everyone kept saying they could not find my information until Friday the 13th of May I got a lady Pamala from Idaho that was amazing and she said all my info was there so that tells me that none of them were doing their job. The one was going to put in for a new fridge for me this was last Monday or Tuesday and I needed the proof of purchase model serial# the normal so I got that sent it in and whoever I got on the line said the Lowes Receipt was not a good enough receipt they could not use that. Hmm that is the only kind of receipt you get from a store. Anyway fastforward today I received a text message that someone would be out on Thurs. May 19th between 8 and 5 but lets remember I have taken time off work already for the tech that came out before and I just called them at 5:22pm today Tues May 17th and they could not tell me who was coming, Jim the CSR I spoke with said they have not found anyone yet and I told him that I got a text and wanted to see if he could narrow the time down a little and he said there was nobody listed but it will be updated within 24hrs. Sure I believe that not. Yes I am very upset. I have not had a fridge for almost a month, oh and it is one that has a recall on the compressor by the way. And the tech that came out said he replaced it but don't think so. I'm not very smart but if you take something out you have to put something in and you would carry something other then a tool box a propane tank and a torch. No parts seen. So they say they are going to compensate me for 200.00 worth of food. Ok that is about a week or so. What about the time off work, the frustration of not being able to cook and eat food from home. Why has this not been taken care of in a professional manor. I run a horse boarding business and if I neglected my duties and did not follow through and was rude to people I would not have much of a business. I will NEVER EVER NEVER buy anything LG again due to this issue. And to top it all off the tech that was here for LG was rude to my 87 yr. old mother in law. Really why how can you be that way. So what I am trying to say is don't buy LG They say life is good when you call them and they supposedly stand behind their products as long as they don't have to help.

Never purchase a product from LG. Our first refrigerator quit working after one month and LG refused to repair or replace it. We had to go through Home Depot to get a replacement. Our second refrigerator in 4 years quit working two weeks ago. There are no service technicians in our area so that is not an option. LG will not issue a refund as requested. We have just been getting the run around for weeks. I urge you to stay away from LG as both their products and their customer service is terrible.

Purchased a LG Refrigerator LXS269730 From Home Depot delivered with defective door that does not close properly. Also purchased a 5 year extended warranted. Since day it was delivered about a month ago one of the french doors does not close. Called HD warantee they referred me to LG customer service. Neither Home Depot not LG will fix the problem they claim the Door is not covered under their warantee. So therefore LG will sell you a defective appliance and refuse to fix if it's defective. After the Fridge was delivered we were away for a few weeks and could not call either HD or LG to repair or replace the appliance. Spent 2 days and a few hours getting the runaround from LG. Beware of LG warantee. Spent thousands of dollars on brand new defective appliance.

Compressor unit has quit, have talked to customer service numerous times, given 3 service companies to call. No one wanted to come repair unit. Called LG again told me they had to locate someone through Service Pro, repair given to Technical Appliance who called me and said they were not taking LG jobs at the present time. Called LG who told me they would forward to locater service which will take 3 -5 days to get back to me. In the mean time we're living out of a cooler. Refrigerator is only 3.5 years old and for $2800 it should last a heck of a lot longer. Serial # 804TRJL1K500.

CNN220415370841 Charles Herb Matthews [protected] or [protected]

TV bought from H H Gregg 4-15-17

I complained in late Nov or early Dec 2021 re image retention on my TV & was told to perform panel noise cleaning steps 2 times a day for 5 days in a row & then call back which I did & told LG tech that the problem was no better. Darius of the Complaints Dept then told me that even though my TV was out of warranty as a one time courtesy LG would replace the OLED module in my TV but I would have to pay for the panel to be installed. A local TV repair shop called to tell me LG had called his shop about installing the part & he would call me back when part came in. A few minutes later he called to tell me the part was no longer available. I think that under the circumstances LG should offer at least a 50% discount/rebate toward a new LG C2 TV. Thank you.

UPDATE - NOW GOING ON MONTH 5. No repair, no replacement and in order to get a refund I have to dispose of the unit at MY expense and do the following before I would get a refund:

follow ALL of the following steps:

1. Please remove the manufacturer’s ORIGINAL label showing the Model and Serial number. It can be found on the inside/back of the unit.

2. Affix the ORIGINAL label to this letter and send to LG Electronics using the FedEx prepaid shipping label.

3. Make a copy of this letter and your ORIGINAL label for your records

Please note: Your payment cannot be processed until we have received this signed document with labels from you.

You also acknowledge that you have agreed to properly dispose of this unit after returning the manufacturer’s model/serial number label to LG Electronics. (Not paid for by LG)