LG Electronics
reviews and complaints

RE: FAULTY OLED TELEVISION

Dear Sir/Madam

On November 1st 2022, I purchased a LG OLED 55C24LA television from a local store.

After I set up the Multi Satellite mode and scanned in nine geo-stationary Satellites, which at that time all worked fine. No issues at all with this process.

But subsequently, I found the picture quality on the television to be very poor on both Standard and HD transmissions, although the 4K pictures were excellent.

As a result of this poor picture quality, and after trying to adjust the video settings for an improvement, to no avail.

I then decided the best way, would be to return the TV to its factory default state.

Following this process I then found that the Latitude and Longitude and USALS motor settings menu had disappeared altogether.

At this time I telephoned your service agent in the UK. I was unable to get any result, the person did not even know that your televisions had this facility, and had no idea as to what to do. Eventually he suggested I get a new television from the supplier.

Following the above, I did return the television to the shop for a replacement LG OLED 55C24LA (S/N 209MAJMK8Q60, Software version 03.20.95) on the 10th November 2022. Thinking this might be the solution to this issue

Once again the same thing occurred, no multi satellite menu. This prompted me to telephone your service agent yet again who was not interested in trying to resolve the problem. Who was completely unaware these televisions could even be able do that.

I referred him to pages 111 and 112 of the latest user manual, which clearly states how to set up a motor system.

It looks like someone in your organisation has possibly accidently disabled this function on my television. I cannot switch off the 22 kHz tone in order to be able to get to and adjust the motor and my location settings.

I would appreciate if you could remotely access my television and make the necessary firmware/software adjustments, so that I can have a usable television. Otherwise, I am very satisfied with the new television; the picture quality is very good now.

My main reason for purchasing this LG television is that I know that your television sets are capable of multi satellite operation. I already have two other LG televisions set up and working on a USALS drive.

I look forward to hearing from you

Regards Michael A Keeler

I was sold an lg tv at best buy in scranton pa by an employee who said the tv was great and he owned one. Said it was the best tv he ever had so I believed him and went $700 over my budget and bought one. I originally went in to purchase either a Samsung or Sony, which is what I’ve always owned and was very happy with, but I thought I’d give lg a chance.

It turned out to be the worst decision I’ve ever made. The tv has not worked correctly since the day it was delivered. Unfortunately, I waited a little over the two week return window for best buy so I had to go through lg warranty. They sent a repair man twice which is compromising the integrity of my tv and both times not to mention he was unable to fix it by replacing the board twice!

I’ve communicated with lg for over 120 hours by phone, texts and emails. They are doing nothing to give me what I paid for or to compensate me. The warranty is still in effect yet they have not honored it.

The hd channels have taken up to 20 sec to become clear. When you turn this tv on it takes 2 min or more after buffering to work. The screen has turned black for over 5 min and would not come back on until I turned it off and turned it back on again. It pixelates, it constantly varies between sharp and blurry every few seconds!

Customer support is a complete joke. You get transferred to the philippines and you never get help. I started this complaint 10 months ago, and I am now into my 10th month of the warranty because they’re trying to make it expire by dragging their feet.

The serviceman told lg technical support that after changing the 2nd board it still takes 12 sec to load and is not working properly, but they lied and reported that he said it takes 2 sec and that it IS working properly!

Utterly and completely disgusted!

We bought a new house in March that came with new LG appliances. Everything was fine until August when the refrigerator started making a noise. We immediately started calling about the noise. Nothing was done, one person from LG even suggested that the noise was normal. We had to start recording the noise to convince LG that the noise was not normal. Nothing was done even with the recordings being sent to LG.

On September 15th, the refrigerator stopped working altogether and we lost all of our contents that we still have not been reimbursed for.

An appointment was made for a service call, but it was October before we could get on the list. Nothing could be done on that first visit because the wrong part was ordered and a new part had to be ordered.

Two to Three weeks later, on the 2nd service call, a new fan was installed. A&E repair service, the company that provides service for LG in my area, said to give it 24 hours, but it still was not working. A third service call had to be scheduled, but it was another three weeks. On that service call, nothing could be done because the wrong part was ordered once again.

A fourth service call has been scheduled for Nov. 9th. We've been without a working refrigerator since September 15th!

The steps I have taken to get LG's attention in this matter have not been taken seriously. I sent an email to the President of LG, and we got no response from him regarding this issue. What is the point of having that option available if the president isn't even going to do anything to improve costumer service?

On Tuesday, November 2nd, I reached out to the 800 customer service yet again, but asking for a replacement refrigerator this time. The woman I spoke with said she will send the complaint on to the next level and that I would hear something from the company within 24 hours. It is Saturday, November 5th, and I never heard from anyone regarding the issue of receiving a new refrigerator. I am very dissatisfied with LG's customer service resolving this issue that started in August!

So right now as it stands, we are waiting for our 4th service call on November 9th by A&E Repair, to repair our refrigerator. However, what will happen if the refrigerator isn't working after that date? How much longer will we be without a working refrigerator?

We have a dinner party scheduled for November 17th and will be entertaining guests for Thanksgiving, what will LG do for us if our refrigerator is not working by then? It's difficult to entertain without a working refrigerator.

I am extremely disappointed that the step of reaching out to LG's president didn't bring any results and my call this past Tuesday with the LG representative saying I would hear back from LG within 24 hours did not happen, as well.

I am nervous that after our 4th repair service call, we will still not have a working refrigerator.

I purchased a new LG washer at Best Buy March 11, 2022. On September 21, 2022 I put a waterproof mattress protector to wash on the “waterproof cycle” as specified on the machine itself. I left to go run errands and was away for a few hours. Upon returning home I went to the washer to transfer the mattress protector to the dryer. Apparently the machine tried to orbit! I found the machine sideways, 3 feet away from the wall. As I opened the lid the soap dispenser was lying on top f the mattress protector and I noticed it was all warped outwards. The machine rocked so violently that it caused two huge dents in the front as well as blown out on the side. My countertop was damaged from the machine as well. The dryer that sat beside it is also damaged from the violent rocking. I called Best Buy and they said the washer falls under the manufacture policy for defects. Therefore I called LG. They sent a local technician out. Mind you, this incompetent idiot just visually looked at the machine. He did NO physical investigating of the washer. He reports back to LG that it was “User Error”. I keep asking for a reason to substantiate that conclusion and I get no response. They have nothing to base that statement on. I am 61 years old. I have done laundry all my life so I know how to do laundry. Actually I am so meticulous about my laundry I will not allow anyone to do my laundry. This particular mattress protector has been washed many times over the years. In fact I washed it on the previous LG top loader I had purchased in 2013.. For LG to keep using the blanket statement “User Error” is such a cop out. I am grateful there was no person or small animal that could have caused physical bodily damage or we would be lawyering up. This is the worst company I have ever dealt with. I will never buy another LG product again. I will go back to tried and true reputable brands.

As it stands I am not going to back down. I know in good conscience and from a pure heart that this is a definite manufacturer’s defect. The Geek Squad that looked at the machine October 23, 2022 said it definitely was NOT “User Error”!

The machine FAILED to stop when load became unbalanced. In the past when the mache became unbalanced, the machine would stop and unlock so I could readjust the load. However, this time it didn’t. The sensor or something failed big time.

LG just doesn’t care. They don’t appreciate consumer loyalty. NEVER AGAIN will I purchase any LG product. I will totally disuade anyone looking to purchase any kind of products manufactured by LG.

Actually the same problem has been an issue in the past.

I have now been without a washer since September 21,2022. My husband had open heart surgery August 1, 2022. Since then he has continues to have complications. Having to try deal with trying to get this made right is the last thing I needed on my plate.

To whom this may concern:

On Sunday 10/23/2022 my refrigerator went out. I noticed later in the day my freezer had not been working, & by the time I noticed everything was thawed. Everything had to be tossed out as I did not have any back up storage. The refrigerator seemed to still be cool until later that evening it was becoming warmer. I purchased an ice chest & ice & attempted to salvage what I could. I then contacted LG customer service. I'm not even going to get in to the terrible service I received. I was basically told someone would contact me within 24 hrs to schedule a repair technician. When I never received a follow up call the following day I called again & requested a supervisor. At this point I was told I had to allow 3-5 business days just for a "specialized technician" to respond. This blew me away as I was just told the day before it would be 24 hrs. I strongly expressed to this supervisor that this was just unacceptable. This is a refrigerator, a necessity. I have a small child & much food was lost. I'm currently making arrangements as best I can to get by, but having to wait almost a week just to find a technician is completely unacceptable! I don't appreciate being told different things by incompetent reps & also given the run around with unrealistic time frames. I've lost hundreds of dollars in food.

If this email does not reach someone who can step in & help, I will not stop until something is done about this.

I purchased an LG refrigerator in 2018 bc I believed in the brand. My refrigerator is only 4yrs old exactly to this month. There is NO REASON it should be giving any issues. Especially one that states 10yr guarantee. There is also NO REASON anybody should have to wait 5 days just to find a technician. And I'm sure once a technician is found, there will still be a waiting period!

I can be contacted at [protected].

Only had TV for 8 months. Sometimes TV. Has a band of pink or green fuzzy picture . Have to turn off & on to rectify. Have sent emails with photos of the problem but no one has replied.

Post code LA145DT,3 Laburnum Crescent

Contact [protected]

Model number 50UP81006LR

Serial number 201MACELQM99Y

Date of purchase 24/02/2022

Bought from Amazon

.

LG's customer service has been a total nightmare for me. I bought an LG refrigerator and it never produced ice. I called Best Buy to complain and they advised me to contact LG since the refrigerator was still under warranty. LG sent four different Techs to my home to repair my refrigerator and none of them were successful. The final straw was when the refrigerator started leaking freon all over my kitchen floor, one day before my daughter's high school graduation party. LG agreed to refund me for the price of the refrigerator. However, every time I call them, they tell me that the RA Department has to issue me my check and they have no way of contacting them directly(by phone). Nor can the customer contact them by phone. Everything has to be done via text or email. Moreover,they promise that someone will call me back in 72 hours and that has never happened. I AM SO DISAPPOINTED IN LG'S CUSTOMER SERVICE. IT'S THE ABSOLUTE WORST!

The craft ice maker in my 10 month old lg refrigerator stopped working... That was 3 months ago and since then lg sent out techs that didn't fix it (once) and made 5 additional repair appts for which they never showed up! Lg's response..."we'd be glad to set up another appointment"... Then to top it off they've sent me two emails telling me my ice maker works! It doesn't! They lie and give nothing but lip service... They say someone will contact you... But they don't! And of course the given excuse after all the no show appts was...'we have no one in the area to service you" this is a criminal enterprise masquerading as a reputable corporation!

Oh my gosh where do I start!? So I purchased a LG refrigerator in Aug. 2019. You don't offer enough characters to explain my nightmare you are putting me though. CNN220919249285

DRN220927378267

Complaint# CNN221019947600

You didn't send anyone out. It was my responsibility to call you back and find out you have no one in my area to service it. I sent in all documents for the amount of 1674 to be refunded back to me. (You come up with that figure not me.) Although your own website says "allow up to two weeks to receive a check) when I call I'm told to keep waiting. You refuse to help me find out when and how much longer I need to wait. My case is closed but yet you hold my check. I need to send the proof of the check received from you townhome depot in order for them to process the rema balance of the amount I paid but still I can't get an answer other than I just have to wait. The lack of ethics you show is rather frustrating and difficult to deal with. You make people go through unnecessary stress and suffering all in hopes of thinking people will eventually give up, costing you nothing then. I am almost there. I cannot believe the games played and the amount of nonsense you expect people to do. Write letters saying you haven't received a check with your name address, write that your didn't receive the check and then sign it . It will be escalated to the team. Lol yeah someone will follow up with you in 24 to 48 hours. Haha yeah and when you call back they have no record of anything nor has your problem been sent to any such department. Just sad. I have come to the conclusion that there is probably no such thing as a refund for my case. All made up garbage to frustrate people until they stop calling and asking about a check that will never come. You guys said you would cover the whole amount of 2303 at one point then refused to honor it. I am including a screenshot you claim you never received.

Your ignorance is rich and you treat people like crap.

We have been trying for several weeks to get our warranty replacement motor for our lg dishwasher which has a 10 year warranty and is only 3 years old at thsi time. Everytime we call the claims department, we are getting differnt anaswers. We have been told the claim was processessed and approved, to they are still waiting on approval, to the technician needs to apply for the claim to the technicailn needs to call to recieve the part to install. This is going on too long, and is rediculous. This is not rocket science, it is a dishwasher motor.

Last week of september, 2022. On 10/4/2022 I called LG customer service [protected] and stated freezer door would not close all the way and was beginning to defrost. Advised supervisor would be calling back that wednesday or thursday, but never heard back. I called back 10/7/2022 and stated never received call back. Customer service rep said they could have repair service come middle of november 2022, it would cost us $100.00 to $ 500.00 to examine the problem, and give an estimate of repair charges. I advised that we could not wait that long, and the freezer had leaked on our laminate floor, causing warpage.

Since installing our full set of LG kitchen appliances in Oct 2021, the dishwasher smells awful. Even after a full wash cycle, I can never tell my dishes are clean by the smell. I expect to at least smell the detergent when I open the door but that is not the case. It always smells soured, even after cleaning the filter. I've taken to holding my breath when I open it to add another dish. I have read recommendations for running a cycle with a cup of vinegar in the machine and I will try that, but I never, ever had to clean anything in my last dishwasher that was at least 20 years old. If I could find another brand dw that was this black stainless I chose to buy, I would swap it out in a heartbeat. And this one does not even have a heater for the dry cycle, so my dishes are always dripping wet at the end of an extra dry cycle. Really disappointed in the poor performance and smell of this thing.

Purchased the LG French Door Refrigerator September of 2017 after Hurricane IRMA It was delivered about November but not installed until January 2018. 2022 Over the past 6 months I have had problems with it and used the LG website and users manual to handle them, Until early Sept 2022 when it stopped completely and I lost almost every thing in it. the Original Cost was $3699.00 extravagant at the time. But this product has not preformed at all up to LG standards. I called, spent hours on the phone with LG Reps, Called the recommended repair people some would not return calls. In over a month of multiple service calls, 2 different companies. No one has been able to fix it. Frustrating is the nicest thing I can say. I think a Class action suite is in order from my research this Model is a LEMON.

well starting with having a bad fan motor I went to purchase a new motor. LG sends me to encompass supply back in august. it is now October. I ordered the part and after it eventually showed up I find kit was damaged by Fedex likely and had to return the motor. and of course it took month to get refund and another to get refund for shipping costs. I then placed the order again but this time made aware of back order and told it would be about 10 days to Gert item in stock. so I paid for it and shipping again. after 3 weeks with no shipping notification or confirmation, I reach out to find that my order had been cancelled and I was unaware. it was canceled due to not carrying the product anymore.

then I contacted lg again by phone and was transferred to their distributer and of course once it transferred I found out it was encompass supply again. who did not carry the part. so I called back LG and they suggest me to call my local supply of course as which did not have the part either.to day on oct 3, 2022, I contact LG again by chat for record keeping at 730am, and first was blown off and told to contact or call a number which resulted in not getting through to anyone any ending call. then after I asked them to stay in chat until I get a successful answer, I still get ended on and blown off. then contacted them again immediately and asked for same things and this time was told it would be emailed to me and I asked them to stay connected. they did for a while until an hour later I get two emails from them with just a link to purchase a new product. which im sure that is what they are wanting anyways. so now at 10:45 I am waiting again for an agent to get the proper documents im requesting so I can find a suitable replacement for the motor.. this chat is currently still waiting for response from LG

I placed an online order with Home Depot on July 12, 2022 for an LG Washer and LG Dryer. The order #WP40256071 for a total of $1,899.38. The LG Washer model #WM3600HVA Graphite Steel color store SKU #[protected] and the LG Dryer model #DLG3601V Graphite Steel color store SKU #[protected].

Delivery was made on July 26th. I refused the dryer as the color was white not Graphite Steel as ordered. It is now September 30, 2022 and I still do not have the Graphite Steel dryer. I've contacted Home Depot and LG several times. Please help me. This has been paid for since July.

I bought this washer and matching dryer from my local Home Depot. Install date was 8/22/2022. From the first time I used the washer I noticed the clothes were still too damp. Not soaking wet, but more damp than usual. I tried different size loads, different settings including high spin and still too damp...not soaking wet but too damp. I called the chat line and when they couldn't resolve the problem, they just disconnected the chat line. So, I called LG customer service to talk to a live agent and after an hour of try this and try that, she had no idea how to resolve the issue, kept putting me on hold and reading from guidelines and asking others for help. She finally said your drain hose is too high and you should call a plumber. I told her the drain hose is exactly where it should be according to guidelines and this is a brand new house. Since this washer is only a month old and still under warranty, can't you just send a technician out to check to see if there is a problem with the washer itself and she said no!

On August 23rd, I purchased a refrigerator from LG.com. I purchased from LG directly (vs a retailer) primarily because they promised delivery by September 2nd. .. at least a week ahead of the next best option.

I could see online that the refrigerator was on LG's loading dock in Elizabeth NJ within 24 hours after my purchase and i paid in full at that point time, My home is less than an hour away from that location and there was no reason to think the pickup and delivery couldnt' be made the same day. Over the course of the next week i contacted LG a few times to confirm that despite the fact that the unit hadn't moved, it would be delivered as promissed. LG informed me that my refrigerator would be delivered by XPO, on schedule as promised. I was able to see online when XPO picked up the refrigerator on September 1st and later that day XPO confirmed the delivery for September 2nd.

At approx 8:30 at night on September 1st, i received a text message from XPO that my delivery was ready to be scheduled.;Turned out that there was not enough room on the truck but XPO offered to reschedule me for September 16th. I contacted LG and expected them to straighten this out for me but all they coud do was appologize.

Eventually i made enough noise to get the delivery scheduled for September 8th. .. The same happened on September 8th, then again on September 10th, then finally on September 12th XPO showed up at 7:30 at night. This time the drivers were not willing to remove my old refrigerator and install the new one as per contract- they just wanted to drop off the unit and reschedule the installation and haul away. i have no place to store a spare refrigerator and since it was after hours the drvers couldnt reach a supervisor - i could not accept delivery.

On September I3 wrote to LG asking them to make things right but received no response.

Two days later (9/15) I found out that the refrigerator was "Lost" and LG had to request a dock search before sending out a new unit. I was told 24-48 hours..

On Tuesday September 20th, XPO contacted me with a message that my delivery was ready to be scheduled. They offered me October 8th. I again had to escalate explaining that this was supposed to be a white glove delivery on September 2nd and they are now 20 days late. Eventually, a supervisor was able to schedule my delivery for September 22nd and he assured me that this time, the delifery team would have the right equipment and personnel to haul away my old unit as well as deliver and install my new one. I received several now too familiar confirmations from XPO and a useless time window of 7AM-7PM...

On the 22nd, around 12:30pm, i recieved a call from the driver that he was 45 minutes away. When I asked if he could confirm that he was going to be able to haul away my old refrigerator and install the new one, he informed me that it was drop off only and they would have to schedule the haul away and install at a later date. I explained that i had no place to store the unit I told him if he couldn't take the old unit out, then there was no point in comming to my home.

About 10 minutes later XPO contacted me to reschedule- the rep told me that i needed to contact LG to have them fix the instructions because the order was showing "delivery only"... I explained the history, that this was the 5th time that XPO was supposed to deliver/install/haul away and asked if tehre was any way to get that done in 24-49 hours. there was not so i told i was done with them and would call LG and cancel my order.

It took an hour on the phone with LG to cancel my order, and now i'm told that i have to wait for XPO to return the unit to LG, and then once they have it back i have to wait another two weeks to receive a refund. You would think LG would have contacted XPO immediately but I just got off the phone with XPO after informing them that the order was canceled and the refrigerator needed to be returned to LG.

Through the course of this fiasco I spent countless hours calling LG and XPO. I kept asking LG for help, but received nothing more than empathetic appologies- basically empty magnanimous gestures. Instead of LG taking ownership and resolving this issue, I had to call XPO myself and escalate with them each time to get them to do the right thing- and they still screwed it up. Every single one of LG's support reps told me that they were very much aware of XPO's incompetence and a lions share of their efforts are related to XPO screw ups, but there was nothing they could do about it except appologize.

This was my first time buying LG products and it will probably be my last time ever based on their customer service. I bought an LG LG OLED65CX PUA 65" TV and a LG SN8YG.DUSALLK sound bar with sub woofer to enhance my audio experience. I bought both items on 9/17/2020 and this week my sub woofer got extremely loud and started reverberating. I turned it off and tried using it again, but this time there was no sound coming out of the sub woofer. I tried a reset but it didn't respond. No red or green lights came on for the pairing.

So now the sub woofer isn't working at all.

I got in tough with customer support repair services on their website and I received an email a day later telling me that my sub woofer was out of warranty and I would have to schedule a repair. I followed their instructions on what I had to furnish to them. The sound bar type and model, the serial number, and the original sales receipt. When I had finished entering all the information, I clicked on the "submit" button and got a "System Error, Please Try Again Later" message. I have tried multiple times to submit the requested information but I'm still receiving the same error message.

Since both my TV and Sound Bar were registered on their website when I got them, why do they need the information again? They have the information on their website under my account. I tried using their "Chat" with a live agent for 2 days now and no one ever responds to the chat request.

I'm one very unhappy customer as I need this resolved but I can't submit the information that they NEED! If this doesnt' get resolved soon, you can be sure I will never buy another LG product is this is how they take care of their customer support. Fix your website so it works and not infuriate your customers. I have better things to do then spending my time submitting information that your website is rejecting!

Unhappy customer to say the least!

Our LG Dishwasher model 602KWNM20423 has a function that caused it to catch fire and damage our home. This function is to restart over and over again after throwing a LE code (motor problem).

Our dishwasher threw this code and stopped. We thought nothing more of it and started looking for a replacement. However, the following morning (at least, we didn't check it out during the night), the dishwasher started up again at some point and this time, the failure resulted in the dishwasher catching fire in the motor area. Fortunately, my wife was woken by the smell and was able to extinguish the fire with a fire extinguisher.

This caused us a great deal of damage which the county is now requiring we repair at a significant expense to ourselves. Had the LG dishwasher just remained off and not started itself up again, this would not have occurred.

9-8-22 I called trying to get my claim closed as I can not find anyone that I hve tried to contact to work on my fridge. I call LG and ask if they can send someone out that they know. I was told yes 3-5 business days. It is now 9-21-22 and still on hold for over an hour trying to get someone to help me! It has been a month with no fridge cause I called prior to the 8th getting someone to come out and once they seen it’s LG and what was broken it’s under warranty from the lawsuit! I kee being told 3-5 business days to get answers to have someone LG can find to get it fixed! I NEED a fridge please! Family of 4 and mini fridge doesn’t cut it!