Lexisnexis - Hse Direct OnlineRenewal penalty

J
This review was posted by
a verified customer
Verified customer

All those looking into paying through their nose for inadequate website news information from Lexis Nexis should take note that even if you think you are only paying for a year's subscription, you are actually signed up to an automatic renewal and you have to give 90 working days notice to cancel the subscription. The staff selling the online packages at Lexis Nexis DO NOT tell you this at the time and whereas you think you've only paid up for a year, they will STING you for another year as they only send the invoice out for the renewal year about 2 weeks before the subscription starts again. The service I purchased annual subscription for was the HSE Direct news and information service and for 2 months I had serious problems even logging on to the site as there were issues from their end. The service is seriously flawed, overpriced for what you get and especially as they very underhandedly set customers up on an automatic renewal even though at the time of signing up you may have specified just 1 year. They are sneaky and very underhanded about how they go about things. ALL SHOULD BE WARY OF LEXIS NEXIS services.

Responses

  • Di
    disgruntled lawyer Oct 14, 2013

    It isn't just for the HSE service, it applies to all the exis Nexis online services. We bought a three year contract and paid upfront on the basis that it would end at the conclusion of three years. We assumed that the email from the salesman would be honoured, but because we did not strike out the auto-renewal clause in the contract, they are pushing us to pay another £13, 000 for a one year service (NOT a three year service like the original, because we didn't 'renew' within the specified time). How can a supposedly reputable firm like this get away with being such sharks?

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