The complaint has been investigated and
resolved to the customer's satisfactionResolved Level Ten Hosting — Unathorised charges
resolved to the customer's satisfaction
I started my subscription to the service of Level Ten Hosting as my Web and E-Commerce Hosting Provider on Oct 1st [protected]). The order was for a domain name for 2 years @ 19.90 USD and, web hosting subscription of monthly payment of 9.95 USD. I have made the subscription payment of 9.95 through paypal.
My understanding from the website was that the domain name registration was a one off payment of 19.90 USD valid for 2 years. The monthly payment was 9.95 USD for hosting my website.
I have come to notice that my Level Ten Hosting was charging me 19.9 USD twice - a total monthly charge of of 39.80 USD from Oct -10- 2008 to Jan 3rd 2009.
I have notified Level ten Hosting via email attaching paypal details, for this miscrepancy, and they appologised and made a refund of 19.9 USD in the month of Jan 2009
Until Jan 2009, I was only due for 19.90 + (4 x 9.95) = 59.70 USD. But they charged 159.60 USD.
Again, in month of February, Level Hosting charged me 39.80 USD to my paypal account. I have raised a dispute with paypal for this unauthorised activity. In response, Level Ten, terminated account and I was not able to login to the site at all. In short they stopped their services. Paypal advised me to take this issue directly with Level ten Hosting for refund.
I have submitted a ticket to Level Ten for not able to login in February, for which I haven't received any response. The account was terminated without my request, and I was charged from Feb 2009 to April 2009 for a total of 79.60 USD
In April 2009 I sent my cancellation request to Level Hosting, and I received a cancellation response from tthem via email. On May 5th 2009, I have been charged 19.9 USD again, without my authorisation to my paypal account. Level Ten Hosting owe me a total of 179.45 USD so far now.
I have sent them a mail requesting a refund, but considering how poor their service and prior communication is, I am not sure of a positive reply.
Any advice what I can do to get my money back and stop them charging me again. There are some reports against this company I found on Internet /URL removed/
Appears like I am not alone. Please advise