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4.3 6139 Reviews

Letgo Complaints Summary

4 Resolved
1138 Unresolved
Our verdict: Engaging with Letgo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Letgo reviews & complaints 1161

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Newest Letgo reviews & complaints

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B
1:15 am EDT

Letgo house for rent

I was looking for a house to rent so, I look at this "William house for rent", he contact me via email and stated he live in new york, his mother was recently diagnosed with Stage 4 Cancer Lymphoma, and Rental Price: $900 per month and security Deposit is 900$ (Security Deposit is Refundable) Utilities included in monthly rent. 3 Bedroom 2 Bathroom, Address;8440 Brookfield Drive, Riverside, CA, USA 92509.

Them he ask me "If you are ask to make a down payment to secure the house and take it off market today, How much will you be able to pay?".

It was to good to be true so, I went to the house and I spook to the neighbours next house and they told that this guy is not the owner and is scamming people online. and they help to contact the real owner with apologize for that inconvenience and will show me the house this week.

So it's important to me to noticed LETGO about this scam and help us to remove this person. his personal email is: parhammichael459@gmail.com

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M
7:54 pm EDT

Letgo can't sign in and retrieve my incoming sales

Just today I had 2 sales going through and now I cant get any emails or up dates if they are coming to buy what I am selling, you guys just [censored]ed me, and I cant see if they are coming to buy my stuff but also I cant comunicate with them when they might be at my house so! You put my family at risk right now if they would be armed and dangerous! So thank you for not being update with your system but I will be contacting a lawer right now and your [censored] is mine!

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R
8:10 pm EDT
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Letgo bike

My son was buying a bike from a girl that only problem was that I need it to get the front tire which it was ok but she gave it to us with out without wheels ring know she block my son and I can't get a hold of her her name is Alyssa Levy she posting things in Cambridge, ma can some one help me. So I could get I touch with her so with she give me my money back or she give me what she said she was selling
Thank you

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9:18 pm EDT

Letgo iphone xs max

I was looking to buy an iPhone XS Max and I came across this person selling the phone for $600. I inquired him about it and he said that I had to pay him through Apple Pay and since he was working at the apple store in Rancho Cucamonga he had to order it and I could come pick it up to the store when ready. I paid him using Apple Pay and he gave me the address of the store and the time to come pick it up. He sent me his phone number and to text him when I came into the store so he can help me out and give me the phone. I text him when I was there and he had me waiting saying that his boss was there and he couldn't help me out to give him some time. He had me waiting at least an hour outside then told me to come another day because he was not going to be able to give me the phone. I told him that I didn't want any trouble just to return me the Money if he couldn't do it and he replied saying that he would return it using Apple Pay during his lunch. It's already been a week that he just keeps telling tomorrow for sure and never does it. Today he just stopped replying and marked the phone as sold on Letgo. What can I do about this issue?

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9:22 pm EDT

Letgo 6 items were either misrepresented or fake

I received some products after I paid in full and paid shipping. Some products were not authentic as was advertised. Some items did not match picture or description given.
I paid $440.00 for a fake Gucci purse that I was told was authentic Gucci. 2 other items I bought did not look like the picture it was sold as.

Seller would not converse with me as soon as I wanted a refund. She blocked me and will not take my messages or refund my money.

I want to make a formal complaint of fraud.

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M
8:41 am EDT

Letgo sold a 82 honda 185s 3 wheeler

Put a 82 honda 185s 3 wheeler on letgo sold it to javonnie noticed that he's using my description of the 3wheeler an pictures an he's also reselling it for 500 dollars, javonnie bought it on Saturday 8th when u r looking for the 3wheeler have to put in 82 honda 185s 3wheeler an u will see the pictures of the 3wheeler at my garage an my description also I fixed an paid for all the parts listed, thanks for your help in this matter

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2:37 am EDT
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Letgo letgo customer support

the mods abused me by remove my post say we dont cares if you are disable or not we also dont care if you have ADHA Cline filter i post need a care giver to help my special needs and they remove it i read there rules and there nothing say that i cant post this the mods are abused me and they are breaking federal law in Florida for discrmaite of race which is against the law in Florida and you can go to jail and be fine there should be a investigation involved with letgo app mods abused and scammer

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3:28 pm EDT

Letgo tent

I tried to buy a tent, originally priced at $50.00, but then reduced to $35.00, in Parkersburg, WV. (Sorry I don't have the seller's name; maybe Matt?)

Here's our conversation, over several days:

Me: I can take the bus from Grantsville on Thursday.
Him: I work on Thursday.
Me: Do you have a neighbor or family member who can give me the tent and take a postal money order?
Him: this is beginning to sound "fishy." First you said you had cash; now you're saying a money order.
Me: I wi;ll put cash in your hands only. I will give a money order to anyone else. Is there a time that will be convenient for you for me to pick it up? I'll have to see if I can find a ride.
Him: How about if I deliver it? I will charge for the delivery.
Me: That would be great! How much?
Him: $210, plus the $35 for the tent.
Me: No can do. Is there a time that would be convenient for you for me to pick it up?
Him: I'm busy. Forget it.

I bought a tent on eBay for less than $35. It's already been delivered. This has been my first experience with buying something on letgo, and it's been a bad one.

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11:39 pm EDT
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Letgo scammer

I would like to report a scammer. His name is Mikel from Charleston WV. The email he uses with paypal is jaceowencasto but it is under the name Brandon Harris. I bought a coin from him using paypal because he said he lived in Summersville WV instead of Charleston that his profile says. He said he would ship it but as soon the 25 dollars was not pending in paypal and received it he stopped responding to messages. Please block this seller so he can't scam anyone else. Thanks

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8:51 am EDT

Letgo ge dryer

To whom it may concern:

On saturday 6/1/19 I put some items for sale on the app one of them being an ge electric dryer for $100.in good working condition. I was selling it because I put in a gas dryer recently so I had no use for the dryer I was selling. A lady named rosemarie reached out and offered me $80 for it and I agreed. Her and her husband came to pick it up and paid me $80. Yesterday she texted me through the app and said I sold her a faulty dryer and she would like her money back. I have not been able to sleep well because I am so upset. The ge dryer I sold her has no problems. It is a good working dryer. I really honestly do not know what the problem is... Can you please help me in this situation. I am very upset and I not sure what to do. I have not responded to her text. I really try to be an honest person.

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J
8:58 pm EDT

Letgo suggestions

Hi, this is not a complaint but suggestions to make your app even better.
I could not find any way on the app to give you guys feedback so that would be one good feature to add.
-when I go in to edit details of item or make any changes there seem to be no way of getting back to the original home screen that has the camera icon in the bottom middle of the page (the page that you can start a posting from). So I have to close the app and open it up again. An easy way to get back to the home screen would be great.
-a lot of times when I get a chat from a potential buyer the app makes no noise. and when it does make a noise it isn't really loud. a louder noise and making noise every time would be great because I miss quite a few chats from potential buyers who have then moved on because I relied to them too late.
-When I take pictures of items for sale I am sure to capture everything I want seen in the photo, however, when I go to post the photos they seem to be zoomed in, therefore not everything I want seen in the photos is shown. If the uploaded photos showed exactly the original photo this would be much better because I take a great deal of time making sure each photo highlights certain parts of the of item for sale.

Thank you for your time. I hope this gets to where it should go so your app gets even better. Thank you for your wonderful app.

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J
11:49 am EDT

Letgo they have 2 items that I want to purchase and they blocked me. I don't know why?

Three Asian stepping stones and a garden rabbit 23" tall. They are based out of Glen Elllyn, IL
The stepping stones did not have any dimensions, so I inquired about that. The person said they were in storage but gave me thier best guess. The website said to loo at thier other products for sale. I did and found the garden bunny. I asked about his pants because they didn't show in the picture. Then I realized they have 3 more pictures. When I discovered it, l went to reply "never mind", but I was blocked. Please help me.

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12:25 am EDT

Letgo scammed robbed

So I found a guy on letgo who offered me an iphone x for 250 dollars, the guy made me do transfer by zelle he gave me his phone number and said his name is Michael, he promised he wasn't a scammer and that he could send it right away but as soon and I sent money he blocked me I tried calling the number but he wont pick up and I want my money back. My phone number is [protected] and the phone number he provided me with is 707-731-9268

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Quintessence
, US
May 27, 2020 1:36 am EDT

Thought I’d share my experience!

I wish more people were taught to question these type of scams.
Good luck peeps!

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Nathan Diffee
, US
May 03, 2020 9:14 pm EDT

Sorry this happened to you, but if it makes you feel any better, you are helping others avoid this guy. I was looking at a Nintendo Switch on Craigslist and googled his contact number. This post was the first result. So, thanks

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Eldododod
, US
Mar 22, 2020 5:58 pm EDT

This guy is also trying to sell a Nintendo switch on Craigslist. “Shipping only due to the virus” and demanding money up front for something he clearly never intends on shipping.

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$&%
, US
Jul 20, 2019 3:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Letgo Sammer. I bought a phone for someone on let go and his symbol on the pictures is M with a circle around it. He told me he lived out of town in Hinesville, Ga. (Not even sure if it exits.) This person gave me his number to text him when I got the money, he only uses cash app. Before I used the number we texted and I told him I had it. The number he sent is [protected]. His cash app name is #bossmane24. I never got the phone, he got his money, and he blocked me so I can't get in touch with them The phone was also no good. Buyers BEWARE OF THIS PERSON. THEY ARE SCAMMERS. When and if I get my phone I will my an apology thru this as well. I am not looking for it to come, it has been 3 weeks. Just want buyers to BEWARE

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$&%
, US
Jul 20, 2019 3:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of $&%

I was looking back at some other complaints and I see 2 others that are dealing with the same logo the guy in Augusya is using. He is moving around and using the M with a circle around it. BE CAREFUL

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V
12:32 pm EDT

Letgo laptop

User Samuel Gregor. has posted ad., to sell laptop(MacBook Pro) for 350, I've contacted the user through Letgo chat and I've sent 10$ to his account using Bofa Zelle with email "[protected]@gmail.com" and requested to sent laptop images, after that I've sent 260$ upon agreeing that he would send the laptop through courier. After sending 260$ he is not responding to my calls and messages.

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10:41 am EDT
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Letgo a user on let go who cheated is with $40

I bought something from a user named Paul Bell (Pittsburgh, PA). He sold the right item for the right price. Next day he contacted us separately with an offer on something else. Since I already met the man and he seemed okay, I went ahead and paid him the money. But he never delivered the items. He blocked my phone. I have chat messages to prove that he offered and we agreed to meet him. Now I cannot contact him. His mobile number is (814) 591-6802. The address where I picked the first item is 2812 Breker St, Pittsburgh. Beware of that crook. He is a con man. I foolishly trusted him and now am poorer by $40 and loss of trust.

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9:05 pm EDT

Letgo scam

Do not make any deals with anyone named "johnson" or "matthew johnson" on letgo. Number is five seven one three two six twenty seven seven six. It is a scam. Will send you counterfeit checks hoping you deposit them and he gets the money before the check has time to clear. I'm prior military and tied to law enforcement, so i saw thru it immediately. Shame on you letgo. You better do a more thorough job of policing these criminals, or you mite get shutdown. Rich in delaware

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J
2:20 pm EDT

Letgo laptop computer

I purchase a laptop computer from a person call Jesus Chinea for $300 back on August 2018
The guy claim he was selling it cause he got a new one from his job
I hardly use the computer so I gave it to my niece who leave in Venezuela
Everything was ok till last month she got a email alert from a company telling her that the computer was stolen from Miami and that
It was going to lock it and that it was reported to the MDPD
The company specialize in recovering stolen computers
I then got in contact with the contact with that company and they ask me to return the stolen computer to them or they will be sending the information to the police department
I agree to return the computer since my niece wouldn't be able to return to the US if there's a police case against her
I try to contact the seller but he got nasty on the phone he even treated me
I need to know how to proceed with this matter and how to get my money back
My email is [protected]@yahoo.com
My name is John Carrera
Thank you

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Update by J carrera
May 13, 2019 2:22 pm EDT

Computer

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M
mattdsf
, US
May 20, 2019 5:08 am EDT

Someone's running a scam on you. The computer is fine. Someone just hacked it and is trying to scare you into sending them the computer.

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L
1:31 pm EDT

Letgo icloud/ carrier unlock iphone 8 scammer

A merchant told me he'll unlock my phone for $30 and he even made a deal to give the first half then the second half after it's done but after I've transferred 15 into his cash app account to start working on my iPhone 8. He blocked me after an hour. I want my cash back, but I'm guessing I'm not the only one who's been scammed by one of these scums in let go, by the looks of the other numerous complaints. STEP IT UP! LET GO! Help us get our money back and put justice to its right place. I'm sorry for those who's been scammed I feel for you everyone!

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9:18 pm EDT
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Letgo never received item purchased

I have never received an item purchased on April 18, 2019 for $185.00 from a Cadaveous Cook, $KlutxhB. My Payment identifier is #SZNN46H. The seller said he was mailing the item the day purchase was made. The item was a PS4 with a remote control and one game for my son. The seller has also blocked me so I can not communicate with him. How can I get my money back? How can I also make sure this seller doesn't scam anyone else and removed from Letgo?

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M
12:59 am EDT

Letgo fake jewelry

A man named "Marty" in Gainesville, Florida has an account called "Gainesville". He sold me a necklace he listed as a " vintage Native American silver and turquoise necklace" for $100 (originally listed as $275). It turns out to be costume jewelry not worth more than $10. I expressed my remorse and told him I would like my money back. He refused and blocked me so I can't even leave a review. It makes me sick that he's going to continue to rip people off.

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Update by Marina567
Apr 23, 2019 1:05 am EDT

I was extra creeped out that he messaged me after I left that I was pretty and that he'd like to get to know me. This man is much, much older than my own father. And what kind of man rips off a schoolteacher on Easter Sunday?

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Letgo Customer Reviews Overview

Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform has received generally positive reviews from users, with many praising its ease of use, wide selection of items, and helpful features.

One of the most commonly cited positive aspects of Letgo is its user-friendly interface. Many users appreciate the platform's simple and intuitive design, which makes it easy to browse listings, communicate with sellers, and complete transactions. Additionally, Letgo's search function is highly effective, allowing users to quickly find the items they are looking for.

Another key advantage of Letgo is the wide variety of items available for sale. Users can find everything from high-end electronics to vintage clothing to handmade crafts, making it a great place to shop for unique and hard-to-find items. Additionally, Letgo's community of sellers is diverse and active, ensuring that new listings are added regularly.

In addition to its core features, Letgo offers a number of helpful tools and resources to make buying and selling easier. For example, the platform allows users to message sellers directly, negotiate prices, and leave feedback on transactions. Letgo also offers a secure payment system that protects both buyers and sellers.

Overall, Letgo is a highly regarded online marketplace that offers a range of benefits to both buyers and sellers. With its user-friendly interface, wide selection of items, and helpful features, it is a great place to buy and sell goods online.

Letgo In-depth Review

In Summary: Letgo is a user-friendly platform that facilitates the buying and selling of second-hand goods. It offers a wide range of products and services, with an interface that is easy to navigate. While it provides a valuable service, users should be aware of the pros and cons of the platform and exercise caution during transactions.

Overview of Letgo: Letgo is an online marketplace that allows users to buy and sell items locally. It's designed to make the process of finding and disposing of second-hand goods as simple as possible, with a focus on a wide array of categories including electronics, fashion, home and garden, and more.

Ease of Use and Interface: The Letgo platform is known for its clean, intuitive interface. Users can easily search for items, filter their results, and communicate with sellers through the app. The process of listing an item for sale is straightforward, requiring just a few steps to complete.

Product and Service Listings: Letgo offers a diverse range of product and service listings. Users can find almost anything, from furniture and home appliances to cars and electronics. The listings include detailed descriptions, photos, and pricing information.

Pricing and Value: Since Letgo is a second-hand marketplace, pricing can vary greatly. However, users often find that items are priced reasonably, providing good value for money. It's important for buyers to research and compare prices to ensure they're getting a fair deal.

Buyer and Seller Interaction: The platform facilitates direct communication between buyers and sellers, allowing them to negotiate prices and arrange meet-ups. The chat feature within the app is particularly useful for quick and secure messaging.

Safety and Security Measures: Letgo has implemented several safety features, such as user profiles and a rating system. However, as with any local marketplace, users should take precautions when meeting with strangers and exchanging goods or money.

Customer Support and Dispute Resolution: Customer support is available through the Letgo app and website, although the effectiveness and speed of dispute resolution can vary. Users are encouraged to resolve issues among themselves when possible.

Mobile App Performance: The Letgo mobile app is generally well-reviewed for its performance. It's available for both iOS and Android devices and offers a seamless experience for users on the go.

User Feedback and Ratings: User feedback and ratings on Letgo are mixed. While many users have positive experiences, some report issues with scams or unresponsive sellers. It's important to read reviews and ratings of sellers before making a purchase.

Payment and Transaction Process: Transactions are typically conducted in person, with cash being the most common form of payment. Letgo does not facilitate payment processing within the app, so users must handle this aspect independently.

Community and Social Engagement: Letgo encourages community engagement through its marketplace, allowing users to connect with others in their local area. The platform does not have a significant social media presence or community forums.

Comparison with Competitors: Compared to competitors like Craigslist or Facebook Marketplace, Letgo offers a more modern and user-friendly interface. However, it may have a smaller user base in certain areas, which can affect the availability of items and services.

Pros and Cons: Pros of Letgo include its easy-to-use interface, wide range of listings, and the ability to negotiate prices directly with sellers. Cons include the potential for scams, the lack of a built-in payment system, and variable customer support quality.

Final Verdict and Recommendations: Letgo is a solid choice for those looking to buy or sell second-hand items locally. Users should take advantage of the platform's ease of use and diverse listings. However, it's crucial to exercise caution during transactions and to use common sense safety practices. For those seeking a more secure transaction process, exploring other platforms with integrated payment systems might be advisable.

How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

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Letgo contacts

Phone number

+1 (347) 433-8912

Website

letgo.com

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