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4.3 6140 Reviews

Letgo Complaints Summary

4 Resolved
1139 Unresolved
Our verdict: Engaging with Letgo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Letgo reviews & complaints 1162

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Newest Letgo reviews & complaints

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R
11:46 am EST

Letgo cell phone

This user named Danyelle Berguson bought a Samsung Galaxy on 11/18/18 inside a Holiday in Minnapolis. He paid with a check which I should've been cautious of and will never do again. I have a picture of both front and back of his I'd. The check was written for $525.00 and is for Samsung Galaxy S9. After some investigating I found several prior charges for check fraud online. Danyelle Berguson is also his girlfriend and his name is actually John A. Anderson and the address printed on his check is 315 26th average n 55411. The check is no good. I still have the check and pictures and am taking the necessary steps to find out what i need to do to press charges. I know I probably have lost out on the phone and money but want to put a stop to this individual so he can be brought to justice. My name is Raymond Spears
Phone Number [protected]
Email [protected]@yahoo.com
Thank you

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4:16 pm EST
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Letgo poor service

I purchased a washer dryer set with understanding it would be delivered and installed with 1 year warranty.
I received the products, noticed a leaking hose on washer and they didn't hook up my dryer.
The problem is he never came back the next day as promised, I ended up paying a repair service to complete the install.
Lesson, im done with Letgo, it`s too risky and vendors like this individual does not help.

Myron Thomas

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1:21 pm EST
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Letgo look what I just found on letgo! - iphone x 256 gb any carrier posted by eric brown https://letgo.onelink.me/o2pg/a43c508a

So i was shopping on the letgo app acouple of days ago looking for a new phone. I ran up this this guy named "eric brown" so we were chatting about the phone and the details of shipping so he told methat it will arrive today at December 3 at 1 oclock and i didnt get no package so i try texting him on imessage and on letgo but he blocked me on both apps so i think this guy has been scammin many people and he scammed me like wow he was very good and it was my first time shopping on letgo so i dont know how it really works and im just tryna get my money back.. thank you

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2:15 pm EST

Letgo fifteen piece nativity scene

Not much to say other than I paid for a service and did not receive it.
I paid $5.99 to post on first page for seven days.
Not there.
Refund my $5.99 please.
Ok so I need to add more filler to get your attention.
I did not get what I paid for.
I did not get what I paid for.
Please refund my $5.99
Please refund my $5.99
I guess I need more so you can resolve my issue.
Did not get what I paid for so refund my $5.99

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12:04 pm EST
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Letgo emma carolyn, seller

Claiming that a Toyota rav4 2006 is in ebay warehouse. This person emailed me and told me that car is ready to be shipped to my address. Asked me for full name, phone number and address, which I did not provide. Told me they needed to make a quick deal. She is on the letgo app as Emma Carolyn. Her other name is Bree, and she sent me a chat from New Orleans, Louisiana.

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Hawaii_808
, US
Oct 22, 2019 10:06 pm EDT

The exact same thing just happened to me today. Everything they sent is exactly the same except the car is a Toyota Tacoma on Offer Up. Bummer I really need a car. An African American guy on the profile pic by the name of Stephen Huff said he was selling it for his Aunty who is a Caucasian lady who gos by the name of Emma Carolyn.

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Franklin99
, US
Feb 10, 2019 11:43 am EST
Verified customer This comment was posted by a verified customer. Learn more

Offer Up / Emma Carolyn wrote:

Hi, I have received your email regarding the 2006 Toyota Rav4. The car has 71k miles, Engine-3.5L V6.Drive Transmission-Automatic.The car is in perfect condition with clear title, no accidents, no liens or loans and it has just been completely serviced. The engine runs very good and the automatic transmission shifts perfectly. The price for the car is $1, 500(including delivery and handling to your address). I'm selling this car because my child of only 26 years died 2 months ago in a bike accident, the car belonged to my son and it brings me bad memories and that's the reason I want to sell it. Me and my husband travel a lot with our business and we want to make this deal through eBay Motors (Buyer Protection Program), so if you're interested in purchasing the car just reply me your full name, full address, phone number and email address so I can notify eBay. Once that is done, they will contact you in the next 12 hours to explain the entire procedure.

God Bless you and your family

My account is blocked and I want the payment thru "Gift cards" because is a very fast way to finish this deal asap.I hope that you understand the situation. They told me everything about the payment procedure and they recommended me Gift cards but considering that my situation is a special one they have aproved my request.

Looking forward to finalize this transaction.

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8:00 am EST

Letgo I purchased a sober bravio tv and it doesn’t work

I have the mans phone number and he blocked me after sale his name is Ryan and his number is [protected]. I paid 150 and gave him 15 for gas. I am in disability and bought it for my 84 yr old dad who just lost my mom. What can I do ? I don't have a lot of money and the fact that he blocked me after he received cash I am so upset and want to know what I am supposed to do this guy is obviously a scammer

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11:24 am EST

Letgo msi laptop

Hey malcolm t on letgo stole my msi laptop dont got that much information bout him 

Case number 2018-[protected]

He gave me a fake iphone x >> malcolm t 

Met him in person.

N he is a scammer that drives a light blue car on his page 

He is on letgo as malcolm t with a prayer picture

He sells fake stuff

Like iPhones x n he got my laptop on there sending for 550$$ I need it back contact me [protected]
Email is [protected]@gmail.com

Need my msi laptop back thanks

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9:39 pm EST
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Letgo ps4 spider-man bundle

I was recently scammed by one of your vendors. She goes by Elizabeth Benks. She is selling a PS4 Spider-Man bundle for $200. On her description she says she won it on a raffle and doesn't need and she only accepts cash app or PayPal. We started chatting and she told me to send her the money so she could mail it to me. I sent her the money through PayPal and after that she blocked me on the app & never appeared again. I WAS SCAMMED.

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2:44 pm EST
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Letgo iphone 8 red

The seller has an Indian accent and lives in Newark.
His name is Frank and his phone number is [protected]
But on letgo App his account is Iris Maldonado.
My boyfriend bought an amazon gift card of U$300, 00 at Walgreens and sent him the picture of the card.
As soon as he sent him the picture he said the he needed another gift card of $150, 00 so customs would give the receipt for the phone.
I asked for his email and he said it's confidencial, so I asked for better instructions by text because his English is very bad and I wanted to make sure I understood the whole scam...
I told this guy Frank that my boyfriend could only get the gift card the next day so now his saying that customs is gonna be more expensive because it's the next day.
Is there any chance my boyfriend can get the bank to return his money? I mean, he bought the amazon card with his debit card... maybe if we talk to the bank and amazon and revert this $300, 00 to buy something on amazon...
Please, report this guy and try to alert other noeve people...
If you need any contact with us please contact by email: [protected]@yahoo.com.br or by phone [protected]

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8:34 am EST

Letgo I phone 8 plus

I was robbed of $200 from a Tyree Jordan account, yesterday on November 23rd his number is [protected] (this is the number of the product/phone that was supposed to be sold to me) and another number of [protected]. My desirable resolutions would be for my money back so a money return and hopefully him be stopped from scamming someone else. Please and thank you.

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10:40 am EST
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Letgo iphone 8 plus

Hi my name is Arianá, in the night of November 21st, 2018 around 8:30 PM Western time, I Sent Ashley Parker money, unfortunately I was robbed. She informed me the product was $220 and after hours of conversating I made a purchase. Hours later she wrote me again demanding $75 more, I let her know I was unable to do so and she let me know I must. She replied I must send the $75 or have a good day. I do not appreciate this type of business. I would like my refund.

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11:45 pm EST

Letgo iphone 8 plus

My 15 year old daughter bought this iphone 8 plus from Josiah Robles for $280 on this app and was told it was unlock and it was legit. She comes home and trys her sim and ist activation locked we took it to get checked and its reported stolen. Please help us my daughter worked very hard for her money and she got scamed. We tried to text him back and all we got was threats.

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8:28 am EST

Letgo all listings by "ed miller" are fake

A seller calling himself Ed Miller has listed numerous items, all on the same day, all unbelievably great deals, and supposedly located in Miami FL. I wanted to buy a guitar from him, and he gave an address in Bradenton FL - a 4 hour drive. I pointed out that he listed his location in Miami and he responded that he could not understand the mix up and immediately offered to ship the item with me paying for it with PayPal "friend to friend" service. He did not change the Miami location in his listings. I declined the offer knowing that it was a scam. I checked his address and verified that it was a fake. He has since offered to accept half payment in advance and the rest upon delivery.

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6:46 am EST

Letgo iphone x

We chatted online and decided on $450.00. The phone was not charged at time of transaction and as soon as I realized his phone was not what he (Corey Davis ) promises to be, he stopped taking my phone calls/texts. The phone # he used to complete this transaction was [protected].

I made a report to y'all as well as to Dallas Police. I just need my money back and to return the piece of junk he sold as phone back to him. I don't want to report this site to others as terrible. I'm giving all a good chance to handle me well. I have been doing online, Craig and in-person transactions since late 90s, I've not felt this way before. Please can someone intervene. He refuses to answer my calls/texts. He would use your site again and again and leavin very unsatisfied customers/clients along his trail. HELP!

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Enerelt Burentugs
, US
Dec 04, 2018 11:57 pm EST

same problem... Have you resolved?

ComplaintsBoard
R
5:08 pm EST

Letgo scam?

I want to report a suspicious and potentially dangerous encounter that I experienced with a Letgo customer. A person named George Smith contacted me today 11/20/18 regarding buying a product I was selling. He wanted to meet at a bank near our local mall in the mid afternoon. That sounded safe enough for me. When I asked what he was driving he told me a Grand Prix. He then switched and said he was in a white GMAC truck which we spotted in the parking lot. As we approached the woman in the GMAC truck she thought that we were "George Smith". I wasn't alarmed at first because I thought he simply was buying two products and that he was meeting us both at the same time. Then the woman told us that George told her that he would be in a black Enclave which is what we told him we were driving. He managed to get us both there then told us to approach his car. It was very concerning to both the other woman and us (me and my husband). We left promptly and told him that there was a mix up and that we were not interested. He then said that he was there in a black Enclave. I told him that I was submitting a report and he was concerned that it was to the police.

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Update by Renee M Harvey
Nov 20, 2018 5:09 pm EST

Beware of George Smith!

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9:17 am EST
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Letgo steve button

Fraud report

I made a fraud report on this person. address: 2051 Arbor springs Blvd. union, Kentucky 41091
email: [protected]@gmail.com

PayPal Payment
To:
[protected]@yahoo.com

‎Nov‎ ‎15 at ‎3‎:‎32‎ ‎PM

Transaction ID: 7P2311735L9233

This email confirms that Steven Button has sent you US $27.45 with PayPal for an letgo item.

Transfer On Hold...Until (Shipment details receive is verified)

Payment Date:
November 15, 2018

Amount:

Shipping Cost:

Total:

Description:

Transfer On Hold:

$20.00 USD

$7.45 USD

$27.45 USD

Sakar 25290 Digital Camera

Don't see the money in your account?

Don't worry - it will show up once we verify the shipment tracking number from you.

Note:
This PayPal payment has been deducted from the buyer's account and has been "APPROVED" but will remain PENDING until the shipping tracking number is sent to our customer service for shipment verification so as to secure both the buyer and the seller.

Below are the necessary information requested before your account will be credited.

1 : Make sure you ship the item to the buyer's address below immediately you receive the approved confirmation.

2 : Make sure the shipping tracking number is sent to our customer service at (credit.[protected]@mail.com)

SHIPPING ADDRESS;

Name: Steven Button

Address: 2051 Arbor Springs Blvd
City: Union
State: Kentucky
ZIPCODE: 41091
Country: United State

Get back to us as soon as possible.

Thank you for using PayPal!
The PayPal Team .

Seller Protection
Our goal is to ensure total satisfaction for both parties (Buyer and Seller). You have to provide us the USPS POST OFFICE receipt given to you so that your funds can reflect in your account as soon as possible.
Reversals : This method of payment can not be reversed, so, you have absolutely nothing to worry about.

Issues with this transaction?
You have 45 days from the date of the transaction to open a dispute in the Security Center

Sincerely,

Dan Schulman,
Executive President/CEO
PayPal Team.

For more information, Reply us

Copyright © [protected] PayPal. All rights reserved.

We hope to hear from you soon.

Thank you for using PayPal!

------------------------------ ------------------------------ ------------------------------ -------------------------
PROTECT YOUR PASSWORD
NEVER give your password to anyone, including PayPal employees.

PayPal, Inc. All rights reserved. PayPal is located at 2211 N. First St., San Jose, CA 95131.

Reply, Reply All or Forward
Send

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12:39 pm EST
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Letgo drops all chats and selling items

I got tired of the FLAKES on Craigslist with trying to sell my car. My neighbor suggested letgo. so I went to Letgo on 11/10/18. After only 2 days I got 3 people interested in my vehicle. The one that was fully interested and after I made a point of flaking, I gave him my number. Guess what HE FLAKED. NEVER CALL. The next day the ad and his chat gone.

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9:10 pm EST

Letgo car audio (a lot of it)

I had a lot of success with the letgo app till recently. I was contacted by Waylon freeman, and his buddy wanted to purchase most of my car audio, 3 amps, 2 sets of subwoofers, an X-Cap, and spare battery. and a box ful of other things needed for an install. his friend Named Geremy Courrier (I found out true identies with research of my own, Waylon has since changed name to "BOB"shortly after I was given $1000 in counterfit cash. these guys should be held accountable, as I feel my local authorities are not much help. I have reported the user (both names on being paid with counterfit cash. the items I sold were all in perfect working order and retail worth a lot more like $1800, I had collected over a period of several yrs.

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4:04 pm EDT

Letgo Messages not showing up

Spend several days planning out a time to meet with a guy to buy some shelves that I desperately need... Day of meet arrives and he was supposed to send me contact info and an address. Go into messages because my phone chimes to let me know he sent a message. The specific chat is not showing up. It was right in the notifications on my phone and everything, but I cannot under any circumstance get the chat to show up in Letgo. In a few hours, the guy will consider me a no-show and probably block me because Letgo has POS messaging. I've been using this app for several years now, but lately their messages are getting worse.

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9:53 pm EDT
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Letgo kafayat enilari

I offered Kafayat Enilari a price on a Michael Kors purse. She agreed to the price and when discussed about where to meet she got nasty and called a terrible name. When I looked to see if I could find it she has erased the message.
Weeks later I contact her on the Let Go app again. We agreed on the price again. I told her what caught my attention, was that she lived on the same side of the city as I do.She tried to give me an address on the north side. When I told her that that the address was too far, we Ageed 71st South shore., She never showed and blocked me.This person cursed me out on your app, Which was very unprofessional rude. To have someone like that on your app is a disgrace to the Letgo company.
She needs to be taken off your app.

Sincerely Rita Chaney

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Letgo Customer Reviews Overview

Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform has received generally positive reviews from users, with many praising its ease of use, wide selection of items, and helpful features.

One of the most commonly cited positive aspects of Letgo is its user-friendly interface. Many users appreciate the platform's simple and intuitive design, which makes it easy to browse listings, communicate with sellers, and complete transactions. Additionally, Letgo's search function is highly effective, allowing users to quickly find the items they are looking for.

Another key advantage of Letgo is the wide variety of items available for sale. Users can find everything from high-end electronics to vintage clothing to handmade crafts, making it a great place to shop for unique and hard-to-find items. Additionally, Letgo's community of sellers is diverse and active, ensuring that new listings are added regularly.

In addition to its core features, Letgo offers a number of helpful tools and resources to make buying and selling easier. For example, the platform allows users to message sellers directly, negotiate prices, and leave feedback on transactions. Letgo also offers a secure payment system that protects both buyers and sellers.

Overall, Letgo is a highly regarded online marketplace that offers a range of benefits to both buyers and sellers. With its user-friendly interface, wide selection of items, and helpful features, it is a great place to buy and sell goods online.

Letgo In-depth Review

In Summary: Letgo is a user-friendly platform that facilitates the buying and selling of second-hand goods. It offers a wide range of products and services, with an interface that is easy to navigate. While it provides a valuable service, users should be aware of the pros and cons of the platform and exercise caution during transactions.

Overview of Letgo: Letgo is an online marketplace that allows users to buy and sell items locally. It's designed to make the process of finding and disposing of second-hand goods as simple as possible, with a focus on a wide array of categories including electronics, fashion, home and garden, and more.

Ease of Use and Interface: The Letgo platform is known for its clean, intuitive interface. Users can easily search for items, filter their results, and communicate with sellers through the app. The process of listing an item for sale is straightforward, requiring just a few steps to complete.

Product and Service Listings: Letgo offers a diverse range of product and service listings. Users can find almost anything, from furniture and home appliances to cars and electronics. The listings include detailed descriptions, photos, and pricing information.

Pricing and Value: Since Letgo is a second-hand marketplace, pricing can vary greatly. However, users often find that items are priced reasonably, providing good value for money. It's important for buyers to research and compare prices to ensure they're getting a fair deal.

Buyer and Seller Interaction: The platform facilitates direct communication between buyers and sellers, allowing them to negotiate prices and arrange meet-ups. The chat feature within the app is particularly useful for quick and secure messaging.

Safety and Security Measures: Letgo has implemented several safety features, such as user profiles and a rating system. However, as with any local marketplace, users should take precautions when meeting with strangers and exchanging goods or money.

Customer Support and Dispute Resolution: Customer support is available through the Letgo app and website, although the effectiveness and speed of dispute resolution can vary. Users are encouraged to resolve issues among themselves when possible.

Mobile App Performance: The Letgo mobile app is generally well-reviewed for its performance. It's available for both iOS and Android devices and offers a seamless experience for users on the go.

User Feedback and Ratings: User feedback and ratings on Letgo are mixed. While many users have positive experiences, some report issues with scams or unresponsive sellers. It's important to read reviews and ratings of sellers before making a purchase.

Payment and Transaction Process: Transactions are typically conducted in person, with cash being the most common form of payment. Letgo does not facilitate payment processing within the app, so users must handle this aspect independently.

Community and Social Engagement: Letgo encourages community engagement through its marketplace, allowing users to connect with others in their local area. The platform does not have a significant social media presence or community forums.

Comparison with Competitors: Compared to competitors like Craigslist or Facebook Marketplace, Letgo offers a more modern and user-friendly interface. However, it may have a smaller user base in certain areas, which can affect the availability of items and services.

Pros and Cons: Pros of Letgo include its easy-to-use interface, wide range of listings, and the ability to negotiate prices directly with sellers. Cons include the potential for scams, the lack of a built-in payment system, and variable customer support quality.

Final Verdict and Recommendations: Letgo is a solid choice for those looking to buy or sell second-hand items locally. Users should take advantage of the platform's ease of use and diverse listings. However, it's crucial to exercise caution during transactions and to use common sense safety practices. For those seeking a more secure transaction process, exploring other platforms with integrated payment systems might be advisable.

How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

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Contact Letgo customer service

Phone number

+1 (347) 433-8912

Website

letgo.com

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