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4.3 6140 Reviews

Letgo Complaints Summary

4 Resolved
1139 Unresolved
Our verdict: Engaging with Letgo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Letgo reviews & complaints 1162

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10:19 am EST
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Letgo letgo website & app

I Have Gone On To LetGo And Are Trying To Sell My Stuff. It Let Me Create A Profile And Upload All Of The Pictures. It Let Me Put In All Of The Information But When I Saved The Updated Product It Completely Erased My Product And All Of The Information. I Am Not Happy About This. I Have Been Using Your Website For The Past Week To Try And Get My Product Sold Because I Need The Money By Midnight Tonight Because I Am Trying To Buy My Brother A Birthday Gift And I Need To Order It By Midnight Tonight In Order For It To Get Here In Time. I Have Reposted The Product Numerous Times And Everytime Your Company Has Erased It. I Have Tried To Give Your Website Numerous Chances And Everytime Your Company Has Screwed Me Over. This Is Not Okay And I Demand That Something Be Done About This. I Have Been Reading Some Of The Other Peoples Complaints That They Have Been Putting In The Comments On This Website And They Are Having The Same Problem. Something Needs To Be Done About This. The Problem You Guys Are Creating Is Causing A Lot Of Issues For People And Their Lives. Please Help Us.

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7:40 am EST
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Letgo an apple ipad and four dining chairs

I purchased the Apple IPad on 02/05/18. When I got home, I had problems with it. I contacted the seller. They are now not answering my messages. I saved all the text messages. Regarding the four dining chairs. I purchased them on 02/06/18. I asked what the height of the chairs were from the top of the back of the chair down to the leg. He replied 3 ft. I didn't take a tape measure with me. When I took the chairs home, I did measure them. They are not 3 ft. Again, this seller will not respond to my messages. I also save the text messages. I paid $50 each for both items...$100.00. I am furious because of dishonest people! If this continues, I am not going to sell or buy on letgo again.

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10:21 am EST
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Letgo wood for sale

I saw his add on accident while waiting to meet someone for a 20.00 tv i got off letgo. He had wood for sale for 50.00. He told me he had much more wood for sale and we talked on the phone for a while about all the wood. While talking, the conversation got to him asking me what i needed wood for. I explained that I'm very sick and on oxygen, and my dream is to put a door going outside to my porch from my bedroom. That i was getting a little wood at a time til i had enough. I told him that i spent 3 years where i never saw my yard, never went outside because i was bedridden. That i wanted to be able to see the outside on days where i can't walk or having trouble breathing. That it was my dream. I have only one lung, conjestive heart failure and kidney failure. That most days, im very sick. He told me if i could pay the wood, he would do it for me. I started crying. I couldnt believe it! So we arranged for him to bring the wood. He came with half, explained that his small truck couldn't hold it all, cuz it was heavy. I paid him 200.00. He only brought the 50.00 wood, and some wood he offered me for 40.00. I didn't realize it at the time. It was night time. He's never showed back up with even the wood i paid for. I am going to call the police, but his name is "Thomas Faulk. His phone number is [protected]. Address is 6735 49th ct. Lacey wa 98516. My phone number is [protected] Renee . I don't know if you can do anything, but it was all the money i had in the world. I'm so stupid! He took advantage of a person living on borrowed time!

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5:06 pm EST

Letgo a seller

The seller Jackie Nielsen, had kindle up
For sale 25.00 . I went to her cause she don't drive . 30 min away from me ... being nice . I went feb 2 around 935 am . She had kindle on door knob in a yellow plastic bag. I took bag, then placed a 20 bill and a 5 in between the crease of the door and the jam. I left .
Few mins later, she is putting on my account that I didn't pay ! I paid !

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Neil1Thompson
, US
Feb 06, 2018 1:09 pm EST

FIRST TIME USE OF THE LETGO ADD.
Didn't realize there is no room for mistakes. I had placed my car on auto/trucks for sale after one finger typing for 45 minutes I got all of the ++'s on how great this car is. its new 2yr old costume paint& its lack of heavy maintenance all of its life. seeing that, " i bought it new". When finished I posted it on letgo. when I Went to the posting to see how it looked. Nun of the info I just spent a hour putting in came up also the posting header was under FREE!
WTF now how do you change that Lucky I ALSO put it on craigslist. Sold to the very first person who look at it.
but as far as letgo I had 5 people in the 1st hr & in one day I had 357people. All i can say is sorry it wasn't my intention to miss lead you all But still trying to remove it after 6 days. not happy with the whole ordeal. I
think I'm going to letgo of letgo the system needs more usable links

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1:45 pm EST

Letgo customer service

My site was deleted apparently because I wrote a bad review about somebody that I went to meet because they didn't want to come to my house they wanted to meet in public waited 40 minutes for them texted them they text me back I'll be there in 10 minutes please wait wait another 25 minutes try texting them again no reply... So I left them a bad review and Facebook deleted my site because they said I was rude .. and violated a policy.. and all I wrote was the truth on their way of you and I said sellers beware don't waste your time they just play games .. and as you know it's really hard to get in contact with a real person on this site to explain yourself.. what are they even care enough to ask you what happened..

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12:53 am EST

Letgo racism

I have made an attempt to upload products in which I have seen other users upload with no problems. It just so happens that these other users are either non specified on race or they are of an opposing race other than white. I have reported other users who are of opposing race who are selling the same type of items I have posted. None of those users post have been removed which I would like to use as my proof. My post were taken down almost immediately or within 10 minutes and I am a very reputable seller who has loved the app for quite some time. Since 8-9 of my post have been removed just tonight I know the letgo team is active. You have seen the post and have decided not to remove them which I believe is due to discrimination. I would like a well thought out explanation as to why this is going on otherwise letgo can and will be facing a lawsuit based on hate crimes if I feel the explanation is not deemed acceptable. Contact [protected]@gmail.com when you have an answer.

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4:32 pm EST
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Letgo automobile

I contacted the seller named Unity for information on a car he or she had that said on the front page "free." When I inquired the seller wrote back with sarcastic comments like " are you def?" and "it's not free, it's $2, 500." I informed the seller that they shouldn't be advertising a car for free, when in fact, it's not. It is clearly advertised on the front page as FREE.

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2:55 am EST
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Letgo jordan 11 gym red (sold)

The item that is considered to be sold was stolen. The person gave me 180.00$ of counterfeit money and took the shoes. I would like to have my money back because it's not my fault as a seller that the buyer was a thief. I put in a police report to show proof of fake money. Although letgo talks about safety it's still the app responsiblity to make sure that this doesn't happen to a seller because I could've been killed. I thought if the transaction was done on school property I thought the police would be able to identify the person by looking at the camera. But they couldn't look at them and in mind I'm thinking well what do you have them for. But this is a serious crime and this person needs to be in jail and I'm hoping you guys will escalate this so I can receive something considering everything was taken from me.

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Shaun R.
, US
Jan 28, 2018 6:26 am EST

How did you determine the bill(s) were counterfeit?

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7:02 am EST

Letgo scammed out of a phone

I recently tried to sell a phone online using this app. The persons name is Tysun West. So I listed the phone online and this man was the first to respond. I sent the phone off and then I realized that he may be a scam because of the address that he sent me. I don't know how to resolve the issue so I contacted you guys. Please get back with me ASAP about this issue.

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12:53 pm EST
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Letgo my account is under review for no good reason.

Hello. My email under the suggested account is [protected]@gmail.com. And I believe my account was wrongfully put under review on the date of January 25, 2018, at around 10:00 PM. If anybody at Let Go will actually look, they would see I have a 5 star rating on pretty much all my reviews. And the only reason I have a bad one, is because the guy that gave me that review was mad because I called him out after he scammed me out of $250, so then he thought he could give me a not only bad, but completely false review, saying my item was not as advertised, and that I wasn't polite, and he called me a "liar and a fat mouth". And other than that, all of my other reviews have been completely positive. Now, as for getting my account under review, I may know the reason why, but it's still not an actually legitimate reason. Whenever somebody trays to sell me something or when they want to buy something from me, and they don't respond, all I'll do is try to get them to respond WHICH ISN'T AGAINST LET GO COMMUNITY GUIDELINES, and in fact, that's actually one of the options if you're trying to report someone, so there is nothing wrong with that. Now, another reason might be because when I'm not getting a lot of people inquiring about a product I'm selling, I make another listing, and list it for free. BUT I say in the description, "make me an offer". And the only reason I do that, is to get people to respond quicker, because I need money after getting scammed $250. Now, I could keep going and tell you even more about how my account is wrongfully under review, but I'll end it here, so you can go review somebody that actually needs it, and not some person who barely has any money, and is just trying to get by. Thank you, and I hope you realize that I didn't do anything wrong.

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Jason Aurelius
, US
May 16, 2020 9:46 pm EDT

Did you ever get them to respond to you? My account got the *p.u.r.* notice because I was trying to sell myself...not as a male gigalo or anything like that...as a handyman...that's not ok I guess. I've tried for over a year to get my privileges back and beer even got a response from the [censored]s! I need to get on there again somehow...hmmmm...

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Sam Burti
, US
May 09, 2020 9:59 am EDT

Listing items under "free" and then asking for an offer / money - then it's not free is it So therefore you're trying to manipulate letgo buyers into viewing what they think is a free item only to find out it's not free? Not to mention you're posting in the free section when it's in fact not free. Good, I'm glad your account was put up for review.

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12:04 pm EST

Letgo I keep getting blocked

Hello there,
I run my car business thro websites and apps. I use facebook, offerup, CarGurus, Craigslist, carforsales, cars.com and much more. I keep getting blocked from letgo. I don't understand why I keep getting blocked. Last time I have contacted letgo which three days ago, they told me because my prices are cheap and I need to explain why. I have the same exact prices for other websites that I use, and I dont think my prices are cheap at all. anyways my point is I have the same exact description, pic, price points and everyyhing but I dont get getting blocked from them and they are much more better about spams but everytime I report im getting blocked And I have to write you guys every other day to unblock my account. Can you fix this issue at all?

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11:53 am EST

Letgo smok stick v8

I have tried to post this item multiple times es for you guys to repeatedly delete the item. You do not give me a reason other than to look at community guidelines. This item is sold by thousands of other people but yet you continue to delete my post with no reasoning. I have taken other pictures. I have tried different lighting. This is absolutely infuriating. I could understand if it were prohibited or if I was the only person on planet earth trying to post an illegal item or some [censor] but i'm not. Try explaining things and having a little more reasoning to your "algorithm" instead of deleting the item and trying to ban someone. Thanks 😒🤬

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3:27 pm EST

Letgo stolen property

Dear Letgo,

My bicycle (Specialized Crosstrainer) was stolen this morning in Alexandria, VA. 45 minutes later a user posted the bicycle on the Letgo website to sell the stolen bicycle. A high resolution sharpen master cleanup of the photograph reveals that the serial number matches my bicycle. The user resides in Alexandria, VA. Per your terms and conditions of use, you are allowed to disclose information to police authorities if an item has been stolen. Please share the user's (David Johnson) exact address with Officer Mallett of the Alexandria Police Department. Officer Mallett's phone number is [protected].

Sincerely,
Stephen Markowitz
[protected]

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9:44 am EST
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Letgo shanon arrowood-$35 dual brand cd player w bluetooth usb aux in

I sent a question to the seller about how he obtained this device, steal it from some old lady? I know from past interactions this manchild is a thief and I called him out.
I received a "[censor]-off" 15 hrs later, confirmed. He would steal a pacemaker from any unsuspecting elderly person to make a dime, and he doesn't even "do" crack!

Contact # [protected]

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7:59 am EST
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Letgo washer

I bought a washer from Michael Hernandez on Tuesday January 9th 2018 for 100.00. As soon as I got it home I started washing, the washer stops washing and I have to find another level it would work on. I informed Mr Hernandez which gave me a 60 day warranty. Mr Hernandez didn't respond to my text, so I texted again he asked for my address, which I provided, he never showed up with washer, so I contacted him again to be told he was waiting for his team to get the same washer that I had. It's been over a week, now he's not responding to my text I also called his wife says he's not home

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5:45 pm EST

Letgo email fraud

On Jan. 23, 2018, someone named "Elle" was using my email address to sell items. I started getting multiple messages from people asking about items for sale. This was the information regarding their log-in. I do not live in the USA. I have never heard of this website. From searching online, this seems a frequent problem with this company.

They sent a "verify your email address" but of course this person couldn't do it, but they had already started posting items from sell.

Date: [protected]:49:54 PM

IP: 66.87.130.214

Country: US

Device: ios

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10:01 am EST

Letgo oven

We purchased an oven from MNJ appliances in Passaic it was used the gentleman said everything worked it has a 90 day warranty guarantee that he would fix it we purchased it on 113 2018 and we contact him the day after that and told him the oven door didn't shut so we can't use it to bake he promised us several times he was coming and we actually we did hear from him and every time we ask him he said oh I'll come tomorrow tomorrow comes he doesn't show up I'll come tomorrow and he doesn't show up again

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11:28 am EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Letgo olympic style incline weight bench w/ 400-500 lb

Purchased weights and or equipment to weigh a total of 500lbs. December of 2017. Discounted to 200.00 as the condition of the equipment was in pretty bad shape.The amount I received fell short of the amount described in the sale. I found the weights were partially repainted to try and improve the appearance of the items as they were very outdated. Some of these weights were already my own property as they were stored in my gym.The remainder of the weights is missing and the total amount purchased is yet to be obtained? Mr Arrowood refuses to communicate and has been blocked.
I request the return of my own items mistakenly removed from the gym and the remainder of the weights sold to me as well.

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Update by ManicMechanic
Jan 20, 2018 11:36 am EST

Unblocked the seller to allow communications.

Update by ManicMechanic
Jan 20, 2018 11:31 am EST

Still no word about the missing items?

Resolved

I managed to send a last question concerning the acquisition of a cd player, as items already vanished from our property, so where are these things from? Seller blocked me, sent an expletive. Apology missing items returned? Remove Seller from Letgo? Seller Shanon Arrowood 717 360 7614

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11:38 am EST
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Letgo iphone 6s plus rose gold

I had bought a euphony 6s Plus from somebody on this app and I received it in the mail not to long ago. The post said that the phone worked and was ready to be activated. When I got the phone the phone was dead so I let it get fully charged and I went to activate it and there is a activation lock on it. I Went to go look for the guy I bought it from on here and I couldn't find his account anywhere.

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11:40 pm EST

Letgo wrong picture with wrong title

The title said it was a phone the picture was of earrings. As I feel anybody would I messaged her and asked is this a phone or earrings. She responded very rudely and disrespectful. She asked me to get a job or hobby she doesn't know me she doesn't know what I do. Her name is Jocelyn Albi. Then she blocked me after she was very rude to me. This was just so disrespectful and rude.

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Letgo Customer Reviews Overview

Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform has received generally positive reviews from users, with many praising its ease of use, wide selection of items, and helpful features.

One of the most commonly cited positive aspects of Letgo is its user-friendly interface. Many users appreciate the platform's simple and intuitive design, which makes it easy to browse listings, communicate with sellers, and complete transactions. Additionally, Letgo's search function is highly effective, allowing users to quickly find the items they are looking for.

Another key advantage of Letgo is the wide variety of items available for sale. Users can find everything from high-end electronics to vintage clothing to handmade crafts, making it a great place to shop for unique and hard-to-find items. Additionally, Letgo's community of sellers is diverse and active, ensuring that new listings are added regularly.

In addition to its core features, Letgo offers a number of helpful tools and resources to make buying and selling easier. For example, the platform allows users to message sellers directly, negotiate prices, and leave feedback on transactions. Letgo also offers a secure payment system that protects both buyers and sellers.

Overall, Letgo is a highly regarded online marketplace that offers a range of benefits to both buyers and sellers. With its user-friendly interface, wide selection of items, and helpful features, it is a great place to buy and sell goods online.

Letgo In-depth Review

In Summary: Letgo is a user-friendly platform that facilitates the buying and selling of second-hand goods. It offers a wide range of products and services, with an interface that is easy to navigate. While it provides a valuable service, users should be aware of the pros and cons of the platform and exercise caution during transactions.

Overview of Letgo: Letgo is an online marketplace that allows users to buy and sell items locally. It's designed to make the process of finding and disposing of second-hand goods as simple as possible, with a focus on a wide array of categories including electronics, fashion, home and garden, and more.

Ease of Use and Interface: The Letgo platform is known for its clean, intuitive interface. Users can easily search for items, filter their results, and communicate with sellers through the app. The process of listing an item for sale is straightforward, requiring just a few steps to complete.

Product and Service Listings: Letgo offers a diverse range of product and service listings. Users can find almost anything, from furniture and home appliances to cars and electronics. The listings include detailed descriptions, photos, and pricing information.

Pricing and Value: Since Letgo is a second-hand marketplace, pricing can vary greatly. However, users often find that items are priced reasonably, providing good value for money. It's important for buyers to research and compare prices to ensure they're getting a fair deal.

Buyer and Seller Interaction: The platform facilitates direct communication between buyers and sellers, allowing them to negotiate prices and arrange meet-ups. The chat feature within the app is particularly useful for quick and secure messaging.

Safety and Security Measures: Letgo has implemented several safety features, such as user profiles and a rating system. However, as with any local marketplace, users should take precautions when meeting with strangers and exchanging goods or money.

Customer Support and Dispute Resolution: Customer support is available through the Letgo app and website, although the effectiveness and speed of dispute resolution can vary. Users are encouraged to resolve issues among themselves when possible.

Mobile App Performance: The Letgo mobile app is generally well-reviewed for its performance. It's available for both iOS and Android devices and offers a seamless experience for users on the go.

User Feedback and Ratings: User feedback and ratings on Letgo are mixed. While many users have positive experiences, some report issues with scams or unresponsive sellers. It's important to read reviews and ratings of sellers before making a purchase.

Payment and Transaction Process: Transactions are typically conducted in person, with cash being the most common form of payment. Letgo does not facilitate payment processing within the app, so users must handle this aspect independently.

Community and Social Engagement: Letgo encourages community engagement through its marketplace, allowing users to connect with others in their local area. The platform does not have a significant social media presence or community forums.

Comparison with Competitors: Compared to competitors like Craigslist or Facebook Marketplace, Letgo offers a more modern and user-friendly interface. However, it may have a smaller user base in certain areas, which can affect the availability of items and services.

Pros and Cons: Pros of Letgo include its easy-to-use interface, wide range of listings, and the ability to negotiate prices directly with sellers. Cons include the potential for scams, the lack of a built-in payment system, and variable customer support quality.

Final Verdict and Recommendations: Letgo is a solid choice for those looking to buy or sell second-hand items locally. Users should take advantage of the platform's ease of use and diverse listings. However, it's crucial to exercise caution during transactions and to use common sense safety practices. For those seeking a more secure transaction process, exploring other platforms with integrated payment systems might be advisable.

How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

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Letgo contacts

Phone number

+1 (347) 433-8912

Website

letgo.com

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