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Leroy Merlin Customer Service Phone, Email, Contacts

Leroy Merlin
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1.1 167 Reviews

Leroy Merlin Complaints Summary

3 Resolved
163 Unresolved
Our verdict: If considering services from Leroy Merlin with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Leroy Merlin reviews & complaints 167

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4:42 am EDT

Leroy Merlin Product change of price and unhelpful staff

Date occurred: 26/June/2020
client: [protected] - OGDEN
Incident: We wanted to purchase a Sensea Galaxy Bath [protected] and went on line to find LEROY MERLIN ONDARA had two in stock. We travelled to buy this, plus a bidet, toilet, etc. You will see from our history, we have spent a lot of money at your stores. When we arrived, we saw our exact bath on display, same measurements, same order number, advertised at €125. We told the assistant we wanted to buy one and she said there were none in stock! I said there were 2 in stock. She replied, oh, there is one on display and one is ordered for a client (at this time, she had not even looked on the computer to check!) I asked when the next stock would be delivered to the store, she then checked on the computer for me. She said the 2nd July. I noticed a discrepancy in price, which was showing €169 on the screen and she said there was a mistake! She then literally rushed off to the display bath unit and tore off the €125 sign and tore it up! We followed her and asked for the display model. She refused and walked away.

We do need this bath but my complaint is the underhand way we have been treated, and the fact we will have to pay €169 for the same product, advertised the previous day for €125 and the untruth we were told.
We would like this matter to be resolved and to purchase this bath on the 2nd July for €125, or if we are forced to purchase for €169, we should like a refund of the difference.

I look forward to receiving your answer promptly. Thankyou.
Patricia Ogden

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6:43 am EDT
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Leroy Merlin Air con bad service bad attitude

20 june 2020
12907

we bought aircon and fitting in the ondara branch after being messed about for 5 weeks over our bathroom in th finestrat store ie nothing in stock wrong products delivered when they delivered only half of the delivery there so they came three times when it should have been once and tried to charge us for the privilege so we thought ok try the ondara store its smaller and nearer to home lets explain the problem see if thy can help BIG MISTAKE we ordered units after explaining the trouble with finestrat manager kiki said he would put paula and arranca on the case everything seemed to be fine we left the store and receiveda call within 10 mins asking if we were collecting the unit and i said no read the order itsaysdelivery which you have charged for make sure it is right or i willcollect them now myself yes yes thats right can i confirm the address yes its moriara that is correct okfitting will be tuesday sat in all day tuesday no call til 6.45 in the evening when we were out having a meal trying to fit our air con so we said no we were out now so they arranged for thursday ok then we received another 2 calls confirming thursday then we received another call tosay they were outside a house in la nucia to deliver our air con units we live in moriara so they took them to an address that we did not mention whilst in store and tried tomdelivery to a house that had nothing to do with us yet we had already paid for these units.when we complained the following day they saidyeah we know but no probs we can change it to moriara sorry that is not the point why and who told you la nucia and if you knew why did you not call me first thing in morning to sort it why wait for me to ring to complain.the result we had to go in a speak to the manage who would not come out so spoke to under manager who had completely the wrong uncaring attitude and his answer was we all make mistakes and that he was not willing to do anything about did we want them to fit the air con on the order they had messed up or a refund so we opted for the refund as i would not trust them to do the work in my house

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6:28 am EDT
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Leroy Merlin Delivery and customer service

Dear Customer Service Director,

I would like to express a complaint regarding the delivery service and customer service at Leroy Merlin.

I bought some stuff on leroymerlin.fr from May 22nd and haven't received anything until now (June 17). One month for shipping to a customer living in the same city!

I have tried to contact many many many times the hotline [protected] provided on the website and all the emails I could find contact.site.[protected]@leroymerlin.fr, relationclient.[protected]@leroymerlin.fr and surprisingly, no matter how hard I tried day by day, no replies were back to me!

For this reason, I ask you to cancel the order and refund the amount I paid immediately. I am so disappointed to get such the worst service in the world at Leroy Merlin.

N° de client : [protected]
Réf de colis : 399917 & 399916
N° suivi : [protected] & [protected]
Transporteur : Geodis
Email: HTAM.[protected]@GMAIL.COM

Thank you in advance for the attention you give me and trusting that you will take the appropriate measures.

Best regards,

BUI Hue Tam

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10:12 am EDT

Leroy Merlin Delivery

I made an on line purchase and paid for it to be delivered but after 9 days it has not arrived. The mobile app states cancelled yet I have not cancelled it, the website states delivered yet it had not been delivered and customer service say if it doesn't arrive after a further 3 days ask for a refund!
But do it by telephone if you are not getting a reply to emails!
No help what so ever

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8:32 am EDT

Leroy Merlin Raised vegetable garden produced by biohort

In English and French below

Reference: Leroy Merlin Val Thoiry, 01630 Ain, France
I emailed 'Martine' at 'relationmagasin.[protected]@leroymerlin.fr' on 6May2020 to order the above product, providing all details of the product and quantity. I could not order it online myself because a reference code, issued by Biohort and specific to Leroy Merlin, was required to place the order. I never heard back.
On Monday 11 May I drove (round trip 40kms) to Leroy and spoke to 'Sylvan' who was dealing with clients in the garden section of Leroy. He said he was aware of my email, which Martine had onforwarded to him, but had not had time to place the order. I was aware that whilst online shopping had been in progress during lockdown, the shop only opened on 11 May. I could not order online, presumably because specific codes were necessary.
I sent another email to Martine on 13th May saying that I had been to the shop on 11 May and spoken with Sylvan and said that I was waiting for a response. I had no response.
I drove once again to Leroy Merlin (another 40kms) and queued up to speak with Sylvan once again. He said he is the only person working in the garden section (which I find bad management as this is Spring and there are many people buying and ordering materials for their gardens and the shop had been shut for 2 months because of Covid-19) and had not had time to contact Biohort to get the required code in order to place the order. I said that I had had personal contact with Biohort and could call them to obtain the codes for him. This I did and I forwarded the exact same documents to Martine as the first time but also showing the items with the Leroy-specific Biohort ordering references.
It is now the 18 May and I have still not heard from Leroy Merlin. I am probably going to have to drive there again. This is not good customer service. We have been clients (under my husband's name: Richard Hopkins) for years and spent 1, 000's of Euros over the years, and in particular 2018.
I have young plants which need to be planted in the raised vegetable bed. Even if the items were ordered today, they would not arrive for between 2-3 weeks. I risk loosing all my plants.
I am so disappointed. I was pleased when Leroy came to this region because it made other similar shops give better client service. It now looks like Leroy has gone the same way as all the other French shops in this region and has developed a shrug of the shoulders attitude and "tout et la".
I have copies of all relevant emails. I shall be contacting Biohort to tell them about Leroy, one of their clients, and the Director of Leroy Val Thoiry.
Susan Ross, email: [protected]@gmail.com

Version Francais:
Référence: Leroy Merlin Val Thoiry, 01630 Ain, France
J'ai envoyé un courriel à 'Martine' à 'relationmagasin.[protected]@leroymerlin.fr' le 6 mai 2020 pour commander le produit ci-dessus, en fournissant tous les détails du produit et la quantité. Je n'ai pas pu le commander moi-même en ligne car un code de référence, délivré par Biohort et spécifique à Leroy Merlin, était nécessaire pour passer la commande. Je n'ai jamais reçu de réponse.
Le lundi 11 mai, je suis allé en voiture (aller-retour 40 km) à Leroy et j'ai parlé à «Sylvan» qui s'occupait des clients dans la section jardin de Leroy. Il a dit qu'il était au courant de mon courriel, que Martine lui avait transmis, mais n'avait pas eu le temps de passer la commande. Je savais que bien que les achats en ligne aient été en cours pendant le verrouillage, la boutique n'a ouvert que le 11 mai. Je ne pouvais pas commander en ligne, probablement parce que des codes spécifiques étaient nécessaires.
J'ai envoyé un autre e-mail à Martine le 13 mai disant que j'étais allé au magasin le 11 mai et que j'avais parlé à Sylvan et que j'attendais une réponse. Je n'ai eu aucune réponse.
J'ai roulé encore une fois vers Leroy Merlin (encore 40 km) et j'ai fait la queue pour parler à nouveau avec Sylvan. Il a dit qu'il était la seule personne travaillant dans la section des jardins (ce que je trouve une mauvaise gestion car c'est le printemps et il y a beaucoup de gens qui achètent et commandent des matériaux pour leurs jardins et la boutique a été fermée pendant 2 mois à cause de Covid-19) et n'avait pas eu le temps de contacter Biohort pour obtenir le code requis afin de passer la commande. J'ai dit que j'avais eu des contacts personnels avec Biohort et que je pouvais les appeler pour obtenir les codes pour lui. C'est ce que j'ai fait et j'ai transmis exactement les mêmes documents à Martine que la première fois, mais montrant également les articles avec les références de commande Biohort spécifiques à Leroy.
Nous sommes maintenant le 18 mai et je n'ai toujours pas entendu parler de Leroy Merlin. Je vais probablement devoir y conduire à nouveau. Ce n'est pas un bon service client. Nous sommes clients (sous le nom de mon mari: Richard Hopkins) depuis des années et avons dépensé des milliers d'euros au fil des ans, et en particulier en 2018.
J'ai de jeunes plants qui doivent être plantés dans le lit de légumes surélevé. Même si les articles étaient commandés aujourd'hui, ils n'arriveraient pas avant 2-3 semaines. Je risque de perdre toutes mes plantes que j'ai cultivées pendant des mois.
Je suis si déçu. J'ai été ravi lorsque Leroy est venu dans cette région car cela a permis à d'autres magasins similaires d'offrir un meilleur service à la clientèle. Il semble maintenant que Leroy a suivi le même chemin que tous les autres magasins français de cette région et a développé un haussement d'épaules et "tout et la".
J'ai des copies de tous les courriels pertinents. Je vais contacter Biohort pour leur parler de Leroy, un de leurs clients, et du directeur de Leroy Val Thoiry.
Susan Ross

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4:15 pm EDT

Leroy Merlin Recent purchase and delivery.

We recently made a purchase online from Leroy Merlin and requested delivery. Order as per Confirmamos a receção da sua encomenda com o número 8_298909. We were told delivery would be on 24th April. It didn't happen and all attempts to contact Leroy Merlin have failed. They were happy to take our money but not to deliver the goods. Very poor and unprofessional.

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5:39 am EDT
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Leroy Merlin Service - alfradgide and customer helpline - order number 5_485189

I ordered a SET of garden dining furniture comprising of 1 table and 6 chairs on the 13/04/2020 and paid in FULL ready for delivery on the 17/04/2020. The order number was 5_485189

On the 17th of April all that arrived was the table and no chairs. The courier knew nothing about it so we waited in all afternoon to see if the chairs turned up... they did not. I called your helpline on the Saturday and was given an apology and told the Alfragide store would call me that day. I did not recieve any call on Saturday or Sunday. So... on Monday I called the helpline again to be told the same... no call. So I called again on Tuesday to be told that they would be delivered that day... nothing appeared. We waited on Wednesday to see if anything turned up but still nothing... I called AGAIN on Thursday and sat on hold for another 25 minutes wasting yet more of my time. I was told by the girl on the phone that they will arrange a new date with the store and they will email me with the new delivery date.. still ZERO explanation as to why my chairs haven't yet arrived. That was last week and I have had no contact from anyone at Leroy Melrin regarding the whereabouts of the chairs or when they will be delivered. I am currently sat on hold... AGAIN.

To say I am annoyed is an understatement. You took nearly €700 of my money and I have only a table to show for it. Your customer service is pitiful. Oh yes, I also sent an online enquiry into my order last week and never recived a reply...

I expect some recourse for this shambles of a situation. Please contact me as soon as possible to put this right. I want my chairs ASAP and to stop being constantly fobbed off and lied to by your company.

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julian hick
, ES
Jun 25, 2020 6:53 am EDT
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i know this feeling the are completely useless we ordered a boiler and tiles to be delivered to our home the boiler arrived and no tiles we called to complain and they delivered tiles 2 days later resulting in us having two tilers sat doing nothing and being paid for it then we ordered air con which they delivered to another address complete shambles

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5:10 pm EST
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Leroy Merlin gas heater

My name is vanessa chen, (email: vanessa.chen.[protected]@ gmail.com). I went to the shop with my husband to buy a gas heater for the shower. That day, last Oct., the shop had a special offor for the menbers with a event of providing customers with free spanish rice dish serving with free drink. We have talked to many assistants to get a gas heater consuming the gas from the gas tank ( propane) located in our garden. All of the asssistant speaks english, special one is supposed to be an expert in gas heater. We bought one which they suggested with 100% sure. Next day we got the plumber to fit the heater. After one day trying to put it on, the plumber said it was not the right one. We put the heater back in the box and brought it back to the shop. Suddenly no one speaks english and started saying like they dont understand my spanish. One of the manager called javier started to ask another branch and found out it was not the right one they sold me. He changed it to another one for me. Then, the plumber tried again to fit it. I supposed it must be right one now because it works all this time. However, i am not really happy is i have paid the plumber twice for putting the gas heater up and cost me 100€ each time for labour. Surely, you understand the problem is caused by your staff lack of knowledge of understanding what your products are. Please refund me the money for one day work from the plumber, otherwise i will take further action. Thank you

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vanessa.chen.0724@gmail.com
, ES
Jun 27, 2020 4:00 pm EDT
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No one has contacted me yet for the problem i had, specially the shop in ondara shopping center, alicante, has done nothing. Very disappointed.

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julian hick
, ES
Jun 25, 2020 7:00 am EDT
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i know this feeling as i paid two tiles to sit on my garden wall drinking waiting fortiles to be delivered only for them to deliver the boiler and leave the tiles in the warehouse its beyond a joke this store is completely useless

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10:12 am EST
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Leroy Merlin false product information on the leroy merlin website

The Leroy Merlin website contains the flush valve and inlet valve set for toilet cistern WC AB-63.3 (АБ-63.3 in cyrillic) [https://ufa.leroymerlin.ru/product/armatura-universalnaya-s-nizhnim-podvodom-wc-ab-63-3-hromirovannaya-knopka-10996438/], but in reality, the I-SB1 set (И-СБ1-НпрНРФ-А-КК in cyrillic) is presented on the shop shelf for the same price.

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8:32 am EST

Leroy Merlin slow service

I am Currently at Leroy and Merlin in Edenvale, we paid for our order at 14.37 and came to collection to collect our order, we waited almost an hour just for them to bring our order out to the car, people that came after us got there stock but we had to wait. This was very disappointing as the store inside is amazing even the cashier was quick, but the collections killed the whole experience for me.

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11:34 am EST

Leroy Merlin late delivery of goods.

I placed an order on 1st January for goods for the value of more than 1, 000 euros. Delivery was notified as 7th January. The goods are for the installation of a new bathroom. On 7th January a van turned up with the shower unit. On 8th January a van turned up with one tap for the sink.
Currently the goods outstanding are a shower tray, shower screen, vanity unit and sink, a mirror, extractor fan and a heated towel radiator.
I have made numerous calls and sent emails to no avail. We were promised a phone call yesterday which never happened.

My husband has now had 3 days off work waiting for the goods. There has been no direct contact from Leroy Merlin and no explanation for the delay.

I had intended ordering more goods on line with Leroy Merlin but I would no longer consider placing another order with a company which is totally incompetent.

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4:03 am EST

Leroy Merlin wood cutting

Absolute atrocious service from Leroy Merlin. Paid for wood to be cut and was given 1 week lead time. I give them one extra day and arrive 8 days later to find nothing has been done. Stock has been sitting downstairs for 4 days yet still no service completed. I will definitely stick to using Builders Warehouse as per my usual building supplier. Far more efficient and reliable.
Order number: 025849
Consultant: Sibusiso
Manager: Aubrey

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12:20 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Leroy Merlin service of a ceiling fan with lamp

Bonjour,
We bought a ceiling fan with a lamp, with 5 year warranty on 23/6/2017 from Leroy Merlin (Cyprus) and the placement was done by a technician of the store . A month ago the fan broke down and a technician of Leroy Merlin replaced the remote control and the sensor without charge. Ten days ago the fan was completely broken. After contacting the store, twice, they contacted us asking for 50 euros so as a technician repair it. We have suffered twice and since is in warranty the product we request for a replacement.
Merci

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It has been set

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12:30 pm EST

Leroy Merlin returns from leroy merlin online

I ordered an item online, 27th September when it came it was not what i wanted so tried to return in to a store but although the website says you can you can't. So called the number for online leyroy Merlin for the last. every weel for the past 5 weeks! I need to ask for an English speaker so most time the person just puts the phone down on me! I am getting nowhere with this company! Still not been collected and sill no refund! What a bad service! Never will i order online from them.

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1:49 am EST

Leroy Merlin delivery

Good day, 02 November I have ordered 8 pc.storage boxes. Order No 2106349, Vladivostok, Russia. During purchase, I was informed that I will get my boxes on 04 November. The next day I got a phone call from Leroy Merlin shop and was informed that I will get my boxes on 08 November. 08 of November I got a phone call again and was informed that I will get my boxes after two weeks from now. Don't you think that 3 weeks for delivery within the same city is too long. Kindly ask you to explain why I did not get my order in time.

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8:16 am EDT

Leroy Merlin supply of wardrobe

I have sent this twice and received no response. This was the second time copy:

I sent this to you months ago and had no response!

I order a made to measure wardrobe from the shop in the Center Commercial in Roquetas de Mar, Near Almaria, Spain. I gave accurate dimensions on a notated drawing. From this the staff member made a technical drawing from which to manufacture. They asked me to pay up front and said it would be ready in 10 days. That meant I would not be in Spain at that time so they said it would be no problem to store it until I returned. After a month I began to get emails asking me to collect it. Two things here. One, they did not take any notice of the fact that they were to store it until my return and kept sending me emails to collect it. Two, they were asking for money to deliver it which was not mentioned at the time of purchase. I had bought from Leroy Merlin before and there had been no charge for delivery. When I got back to Spain I went strait to the shop and complained about this but got nowhere and paid the 40 € charge. The wardrobe arrived sometime later very late in the day so the fitter I had could not help me fit it. I had little help getting it into my apartment. I struggled by myself but finally got it together. The dressing table top was short in length by the 100 mm that was the dimension of the column nib in the corner of the bedroom which I had marked on the drawing. Worst of all, I had two full size sheets of chip board left over which appeared to be for nowhere. I had paid for these. I when back to the shop and asked why I had got these. I was told that they were make up pieces to cover a small 50 mm gap around the top of the wardrobe. Apart from being totally necessary in the first place, these pieces where about a meter wide. And, if I had cut them down, which would have been ridiculous, one had two edges and could have been used twice. I asked the shop to collect them and reimburse me. They refused and asked me for 8 € to collect them and gave me 90 days to do this. I was leaving Spain the following day so this was impossible. I don't see why I should have to pay to get my money back for something that was sold unnecessarily in the first instance for which I had not knowingly asked for. As a side I wondered why they could collect for 8 € when they had took 40 € to deliver. It was the same journey.

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12:10 pm EDT

Leroy Merlin exterior door

Good day

I ordered a new exterior metal door through Leroy Merlin and agreed an installation date some eight to nine weeks after ordering and paying for the door. When I flew into Spain days before the agreed installation was to be completed I visited Leroy Merlin just to check everything was going ahead as planned as I had no follow up from the Sales Person since the date we paid for the door and were advised of the installation date. Upon visiting the store I was told the installation would not go ahead as the door was damaged when they received it. I was shown pictures of the door and the door was not damaged as I had been informed it had been badly manufactured. I asked why no phone call, text or email had been sent to me advising me the installation would not go ahead ! therefore allowing me to avoid the expense of flying into Spain from Scotland and the waste of my time no answer could be given ? I have had my own businesses for 40 years and understand customer care and quality control are imperative when dealing with my clients. Something La Zenia Leroy Merlin have yet to learn. I told them this wasted trip had cost me £250 to fly in and I had wasted five days of my time and I also mentioned that I expected Leroy Merlin and their Door Supplier to make good the cost I had incurred in the cost of my flight. Leroy Merlin for their failure to keep me advised of even a potential delay to the installation and the supplier / manufacturer for their bad quality control that would allow a sub standard manufactured door to be sent to Leroy Merlin. I feel both companies have let me and themselves down and failed in their duty of care. I had to visit the store on five occasions as staff continually told me that Denys or their head of department would call me to discuss this issue. I have received no call to this day and after the fifth visit to the store I was told they had been authorised to make a 100€ compensation to me which I found offensive given the set of circumstances and told them to cancel the order. I had the money I paid returned to my credit card and was not reimbursed the 100€ compensation which was inadequate having cancelled the order. I am now sitting nearly three months after ordering the door with no new front door, £250 on a wasted flight and five days of my time wasted hanging around to see what was going to happen next. I simply feel extremely let down with Leroy Merlin and their supplier given over the past couple of years I have spent in excess of 10000€ in that store. My time apart It has cost me £250 to fly into Spain which on principal I feel is the fault jointly of Leroy Merlin and their supplier of the door and unacceptable.

Kind regards Alexander Love

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10:21 am EDT
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Leroy Merlin sterwins strimmer

I purchased strimmer about 1 year ago. In the summer it broke down and partially seived . I took to the Alborya service desk where they took out spark plug told me I had no oil in fuel and no quarantee. I've been using 2stoke engines for 40+ years I know what is wrong with the strimmer and the cause. I was treated like a second class citizen, accused of putting oil in fuel afterwards an then they called the security. There examination was unsatifactury and badly called. I know machine is still under quarantee. I can fix myself but shouldn't have too.

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3:37 pm EDT
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Leroy Merlin 1. promised bonus for large purchase made. 2. failure to respond to my emails regarding this

I agreed to purchase a top of the range kitchen and one of the deciding factors was the amount of bonus I was told I would received. I had a friend with me who confirms that a figure of over 1200 euros was promised. I have received 392.85.

I sent an e-mail to the person who dealt with the sale, but had no response. I have sent three further e-mails but still no response. In my third e-mail I requested that a manager contact me. I have heard nothing.

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julian hick
, ES
Jun 25, 2020 7:07 am EDT
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i know this feeling we were promised a discount after the finestrat store messed our order up we then thought that we did not want to deal with them anymore so refunded the discount offered and went to ondara were we were also promiseda discount ordered air con asked about the discount and it was never received on topof which they to messed up the order and delivered it to the wrong address so we went back for a refund this is a complete waste of my time and money never again will shop here .wehave called an english company arranged within 5 mins to have our air con done for less money and arranged for tomorrow

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7:24 am EDT

Leroy Merlin bedroom wardrobe

I sent this to you months ago and had no response!

I order a made to measure wardrobe from the shop in the Center Commercial in Roquetas de Mar, Near Almaria, Spain. I gave accurate dimensions on a notated drawing. From this the staff member made a technical drawing from which to manufacture. They asked me to pay up front and said it would be ready in 10 days. That meant I would not be in Spain at that time so they said it would be no problem to store it until I returned. After a month I began to get emails asking me to collect it. Two things here. One, they did not take any notice of the fact that they were to store it until my return and kept sending me emails to collect it. Two, they were asking for money to deliver it which was not mentioned at the time of purchase. I had bought from Leroy Merlin before and there had been no charge for delivery. When I got back to Spain I went strait to the shop and complained about this but got nowhere and paid the 40 € charge. The wardrobe arrived sometime later very late in the day so the fitter I had could not help me fit it. I had little help getting it into my apartment. I struggled by myself but finally got it together. The dressing table top was short in length by the 100 mm that was the dimension of the column nib in the corner of the bedroom which I had marked on the drawing. Worst of all, I had two full size sheets of chip board left over which appeared to be for nowhere. I had paid for these. I when back to the shop and asked why I had got these. I was told that they were make up pieces to cover a small 50 mm gap around the top of the wardrobe. Apart from being totally necessary in the first place, these pieces where about a meter wide. And, if I had cut them down, which would have been ridiculous, one had two edges and could have been used twice. I asked the shop to collect them and reimburse me. They refused and asked me for 8 € to collect them and gave me 90 days to do this. I was leaving Spain the following day so this was impossible. I don't see why I should have to pay to get my money back for something that was sold unnecessarily in the first instance for which I had not knowingly asked for. As a side I wondered why they could collect for 8 € when they had took 40 € to deliver. It was the same journey.

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Leroy Merlin In-depth Review

Product Range and Selection:

Leroy Merlin offers a wide variety of products, ensuring that customers have plenty of options to choose from. They have an extensive range of brands and options, catering to different preferences and budgets. Additionally, they provide a great selection of sizes and styles, allowing customers to find the perfect fit for their needs.

Pricing and Value for Money:

Leroy Merlin offers competitive pricing compared to its competitors. They frequently have special offers and discounts, providing customers with the opportunity to save money on their purchases. Despite their affordable prices, the quality of their products remains high, ensuring that customers get great value for their money.

Customer Service:

The staff at Leroy Merlin are responsive and helpful, making the shopping experience pleasant and efficient. They are always ready to assist customers in finding products and making informed decisions. Communication with the staff is easy, and support is readily available whenever needed.

Store Layout and Organization:

Leroy Merlin maintains a clean and tidy store, creating a pleasant shopping environment. The store is well-organized, making it easy for customers to navigate and find the products they need. Clear signage and labeling further enhance the convenience of shopping at Leroy Merlin.

Online Shopping Experience:

Leroy Merlin's website is user-friendly, providing a seamless online shopping experience. Customers can easily find product information and specifications, helping them make informed decisions. The ordering and checkout process is straightforward, ensuring a hassle-free online shopping experience.

Delivery and Shipping:

Leroy Merlin ensures timely and reliable deliveries, ensuring that customers receive their orders promptly. The packaging is done with care, ensuring that products arrive in excellent condition. Customers have various delivery options available and can track their orders for added convenience.

Return and Exchange Policy:

Leroy Merlin has a clear and transparent return and exchange policy. The procedures are easy to understand and follow, making the process hassle-free for customers. Returning or exchanging products is convenient, and the refund process is efficient, resulting in high customer satisfaction.

Overall Shopping Experience:

Customers are generally satisfied with their shopping experience at Leroy Merlin. The store provides a wide range of products, competitive pricing, and excellent customer service. Many customers are likely to recommend Leroy Merlin to others based on their positive experiences. However, there may be some room for improvement in certain areas, as per customer feedback.

Community Engagement and Social Responsibility:

Leroy Merlin actively engages in local community initiatives, demonstrating their commitment to the communities they serve. They also prioritize environmental sustainability, implementing various practices to minimize their impact on the environment. Additionally, Leroy Merlin upholds corporate social responsibility practices, contributing to the well-being of society.

Competitor Comparison:

When compared to other similar businesses in the industry, Leroy Merlin has several strengths. Their wide product range, competitive pricing, and excellent customer service set them apart from their competitors. However, there may be areas where they can further improve to stay ahead of the competition. Overall, Leroy Merlin offers unique selling points and advantages that make them a preferred choice for many customers.

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Contact Leroy Merlin customer service

Phone numbers

+33 328 808 080 +39 266 897 580 More phone numbers

Website

www.leroymerlin.com

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