Leon's Furniture
reviews and complaints

I purchased a 3 piece living room set nearly 2 years ago from Leon's in Barrie ON. Upon delivery the back of the loveseat was torn by the delivery persons. 1 month after the purchase we noticed stitching threads coming apart in all 3 pieces. Also staples were coming through the furniture bad enough that it cut my 2 yr. old grandchild and required stitches. Scissor mechanism in the one recliner is bent and we have been unable to use. Fabric on the arms literally came apart. Contacted Leons several times and support was terrible and non existent. They sent a guy out to take pictures of the issues.They fixed one arm and were supposed to return/never did. On several occasions I kept making follow-up calls to be told the remaining parts were on backorder to complete the repairs. To this day still no repairs completed. Final straw after a call today is that it is out of warranty. Never fixed it originally. Terrible service and extremely disappointing. I have purchased other items through Leon's but never again and will not recommend ever! The manager at one point asked me how much I weighed and if that could be an issue. Well at 120lbs I highly doubt I am the issue and considering I sit really 90% of the time in one spot and my husband on the other this was a shameful disgusting way to cover up the poor quality of the pieces to begin with!

I am disgusted with the service I have received from Leon's brampton, located at Bovaird and mcglauglin. I have contacted the store several times over the past few months with zero call back to obtain a resolution. The manager is never available to speak with me and never follows up with the messages I leave. I received a stove months ago that is the wrong size and different style that I originally chosen. They attempted to deliver "the stove I ordered" 3 times, each time it was wrong. I requested resolution with management and customer care which has yet to happen. The stove is still sitting in the middle of my kitchen because it is useless, it doesn't fit! I also paid up front for the over the range microwave to be installed by Leon's third party. Needless to say it wasnt installed and they have yet to refund my money because they are continually "looking into it, and will have someone call me back ".

I wanted to buy a samsung refrigerator, and was told by salesman we would get matching price (home depot) plus free delivery. The manager however said we would be charged delivery because it matches home depots terms and conditions. Even though salesman made deal they still wanted to make us pay delivery charge. We declined and they lost out on a sale over a $50 delivery charge. Wouldn't even wave delivery charge for sale. I guess they have enough money. Feel sorry for salesman who lost out on commission because of manager.

FOR PUBLIC AWARENESS
In late December of 2018, I ordered a refrigerator from Leon's Furniture web site. I was encouraged to choose a delivery date from several offered in January 2019. I chose January 22/19, and placed my order. Not 1 hour later, a representative called me and stated the delivery would be delayed until early February. I asked that the order be cancelled because we would be away for some time beginning February 1-19. The representative then stated that because this was a "special order" I would be charged a 25% cancellation fee. Leon;s could not meet the delivery date, and not more than 1 hour after the order was placed wanted to charge me a $325.00 cancellation fee! The company finally relented and said they would cancel the order without any cancellation penalty. However be aware of the fine print in your purchase contract, before entering into any purchase agreement with this company.

we bought a sealy mattress with a 10-year warranty from Leon's furniture at Richmond hill-Ontario 5 years ago. It gets saggy quickly as the quality was so terrible despite all the lies that the salesperson told us. I called several times the customer service and went there twice to make them send an inspector to my house to check the mattress, although they acted like that they are too busy to listen to me and despite their rude attitude, specially a lady named "Dian". It took us more than 6 months with 3 rounds of inspections and several trips to the shop to reach to the point that the sealy factory will replace the mattress for us! Do Not Believe anything from anyone at Leon's furniture! (that's what I learned after almost having a nervous breakdown through dealing with Leon's furniture customer service and management people).
They told us that the mattress was 800 dollars 5 years ago when we bought it and the same mattress is not available anymore and there are no other mattresses available at the same price. We were so disappointed as we didn't want to pay more. We told the customer service manager named "Negar" that if we want to pay extra we don't want to go through the same terrible experience with sealy again. After some negotiation, she told us that we can buy anything else from Richmond hill store with $800 store credit, she mentioned that it is an offer to us as we were so tired of the process of changing the mattress.
We came back another day, ask a salesperson to double check the store credit and wasted one hour of our time to choose a set of sofa. At check out, we found out that everything was a lie! The store credit was just for the mattress and we had to pay extra money and choose one of the store mattresses ( started from $1000). It was frustrating. I asked them to call "Negar" the manager of the customer service. She denied everything!
I asked to talk to the store manager whose name was "Drake" and was watching our frustration from his desk with an obvious attitude. He didn't show up and left his room.
long story short, we paid extra $300 and took another sealy! We will never come back to that store or any other branch of Leon's. We have bought lots of things with a value of about $20000 during last 5 years from Leon's (same branch) and that was the first time that we wanted to use one of the promised warranties, which appeared that it was just a new headache with hidden expenses.
The policy of having charming salespersons and rude managers may work for a short time but sooner or later all customers will find out that whatever they are told is a big lie. My understanding is that if my mattress has a defect and after 3 times inspections it is approved, it should be replaced with another mattress. For example, last month I bought a V6 Dyson vacuum cleaner, it stopped working and I called the customer service for warranty. They send me a V7 Dyson vacuum cleaner instead as the factory stopped manufacturing V6. they never asked me to pay for extra money as the V7 was more expensive than v6.
It is simple. I bought a mattress with a 10-year warranty and I need the mattress to be replaced, obviously without paying $300 more.

I went to Leon's in Welland to purchase a LG 65" television. It was advertised at $999 but it was advertised elsewhere with the same terms and conditions at $897.99. I was not worried though because Leon's price matches and I have shopped there for over 25 years so wanted to give them the business. Long story short, they refused to price match even though the terms and conditions were the same: The published priced included free shipping, no membership or administrative fee and thus was the same as Leon's. I purchased the T. V. from the other location but I am also submitting a complaint to Advertising Standards Canada because of the misleading Integrity Pricing guarantee. They say, "Its All About Trust" but this sentiment is not shared by the manager at the Welland store who just walked away and would not provide me with his name when I went back with the proof (Invoice from other store)

I looked on line item I was looking for came up for 1499.00 my Local store it was 2399.00.
Flyer saying save 520 boxing week, well 2079.00 is not saving 520.00
I know pricing is different provinces but this is something I don't agree with save 520 but really your saving 200. Needless to say not being bought by me.
Called my local store saying sorry we can't honor any of the prices you see only the flyer one.
Thanks the help! (None)

On Dec 17, my wife and I and our Chihuahua ( in my Arms ) went to buy a mattress. Once in the store, this Lady in a red outfit rudely asked, or basically demanded, Is that a Service Dog? I said No. She then told us to leave the store because of allergies . O, I left and told her, too bad cause you just lost a nice Sale.
We then went to the Brick, bought our mattress w our Dog
The dog was always in my arms and Never on the floor.
I know all about Service dogs and what they do and the Service they provide and help with.
The weird part of this ordeal is, about 5 to 6 weeks ago, we were in the same store, with our dog and sat, tested many or all Recliners. Never once I was asked to leave. The Brick never asked me to leave. Maybe this Lady hates Dogs. All i know is, she was very Rude, Ignorant and never said, Im sorry, Pets are not allowed in the store. Never, not once. My argument is (Correct me if I'm wrong on this) what is the difference between a Dog in my arms versus a Service Dog on the Floor due to allergies? What, a Service Dog won't cause an allergic reaction! What if my clothes have Dog and Cat hair on me and I sit or roll around on a mattress trying to test and get a feel of it.
I personally think, She hates Dogs. IMHO.
So, Leons lost a nice Sale. Maybe they did fine this month and don't need more sales. Too bad, cause I have looked at the Flyer before going there, telling my wife they have what she wanted in a mattress.

After making a purchase and having a few hiccups, spoke to the store manager, who seemed to have no regard for customer satisfaction: she turned and walked away.(l found this offensive.)
This is not the way to treat customers...she needs to rethink onhow to address clients .We spend hard earnt dollars and want good service
I have purchased a lot from Leons over the years and never been made to feel like I'm not worth the time and cordiality I deserve

One month ago we purchased appliances. We received two appliances however the stove was to be here within three to four weeks.
After two weeks i phoned to find out the date it was to arrive, we were told at first there were no stoves available.. Then we were told within the next week or a few days after that.
Tried calling customer service at least 4 times, was always told the manager would call us back within the half or at least within the hour.

Still waiting. Spoke to the salesman and he told us it would be here soon.

Called back to find out the stove was still sitting in B.C.
Spoke to a lady in customer service, she offered us $50. 00 for all our troubles.
How is that amount going to help us with no oven.

She was extremely rude. The salesmen said i should go elsewhere to find a stove. What kind of company does this.
Next day went to Coast Appliance, walked it paid for a stove, went to the warehouse on the way home and picked it up.
LEONS SHOULD TAKE NOTE FROM THIS COMPANY.
NEVER BUY ANYTHING FROM LEONS, NO MATTER WHAT!

We had purchased a sectional what is set to be delivered in six weeks which would be December 11 on December 9 I phoned the store to make sure it would be in on time to find out that it will not be in till the end of January possibly at the earliest after spending the amount of money I did I did not expect to wait three months for a couch please call me at [protected] Iview choir some type of service due to those long wait very un impressed

I will never buy online from leons. You should not either! Go to best buy or walmart.

I purchased a 58"samsung tv that was on black friday / cyber monday deal for $699. The purchase date was november 26th, and I bought it online at leons. Ca. (at the same day, the same model was on sale on walmart and bestbuy also) when I placed the order online, it said it will be available for pick-up at my desired location on november 28th. So I went ahead and paid for it. After I placed an order, there was no confirmation number or any tracking number. When november 28th came, I still did not hear anything from leons. But the next day, a customer rep called me to verify my order. She asked me couple of questions to verify my order and informed me that I will hear from a local store when the item is received from their headquater in toronto. So I waited, but still no tracking number or any sort of confirmation number. So I called the customer support at [protected]. The receptionist picked up the call and transferred the call, but then no one answered. This happened twice. I even left a message, but no one gave a call back to me.

Today (dec 5), I received an email from leons that my order was cancelled. The email doesn't say any reasoning. Only the subject of the email says"order leons-ww-13175 has been cancelled" and the body doesn't even have any contents.

I am very frustrated that now most of the good deals from black friday/ cyber monday are either gone or all sold out. I missed out a great opportunity because of leons unprofessional behaviour.

I had placed an order for a freezer on November 6, 2018. I called back the week of November 19th and after a few calls back and forth I was told that it would be in by Friday, November 30 and that it usually takes a day later to deliver. I called back on the Tuesday December 4th at 1pm...spoke to one lady who told me she would call me back. I called back at 4:15pm to find out what is happening to get another lady (who by the way told me the shipment was going to be in November 30th) proceed to put me on hold only to pass me to the manager of the store. I explained the whole thing and he becomes defensive and rude. Tells me if I'm ready to cancel my order he would, without even looking into the situation he was ready for me to cancel my order. What manager does that? Anyways, he proceeds to be very rude telling me he that he deals with all these situations and I ask why he hadn't heard of mine and he replied quote " Well I was on lunch"... it was now 4:30pm...how long was your lunch hour. Also, who answers that to a paying customer (Oh yah they already billed me for this at the beginning of the month). Then he proceeds to tell me he is going to look into it and call me back shortly. By now I have spoken to 3 people and still no one can tell me about my order. Of course he doesn't call back shortly. I called back at 4:55pm only to be told that he conveniently has stepped out and that she will give him the message to call me back asap. Well, it was now 6pm and no call back. I then called back and just asked to cancel my order. At this point I didn't care anymore where my order was, I just wanted my money back. PS. Same night I placed an order elsewhere and was confirmed delivery in 4 days.

I don't know if this will mean anything to anyone, but the so called manager you have representing Leon's in Cornwall, well lets just say he is no manager.

Thank you, former customer.