LensCrafters
reviews and complaints

Somebody from LensCrafters need to contact me about the charging of the bill scratch resistance charge that I should not be charged because it is already on the product I posted my comments online about everything so the public can see I let the public know about these charges that are bogus and they are being charge for it and they should knowI would like to be reimbursed I think it's a snake way of ripping the public off they think people are stupid out there and they don't educate their selves well they got the wrong oneYou could gladly look on the comments I posted I would highly advise you to do that because you will get flooded with calls and emails I got slammed with a bill $325 for glasses the poly carbonate lenses a separate charge scratch resistance

1/21 I came in for my exam. That was a good experience.
I bought a pair of brown Armani Exchange frames with the new prescription.
My last visit was on 11/29 and I bought a pair of Tiffany frames on that visit.
Due to COVID-19 restrictions I have not been back until today.
I always buy the warranty. I want that warranty honored. It's less than 2 months past the 1 year time frame. They wanted to charge me almost $300 just to update my lenses in my Tiffany frames.
I want to pay the $50 and have my lenses updated in those frames. These have been extenuating circumstances. Please honor the warranty.

To whom it may concern today I had an eye appt scheduled, at 3:30 with your Independent Optometrist, I arrived right at 3pm, I was wearing a face diaper but had it under my nose, I have asthma and it is hard to breath in them. The guy behind the desk when I went to check asked me to put my mask on correctly I told him I have asthma and showed him my inhaler, He was going to talk to Tran, Han the Optometrist about it I told him when I go and see her I will wear my mask correctly, at that time cause he started freaking out I put my mask over my nose and had it that way until I left to wait for my appt. He freaked out when I stood at the desk he jumped 6 ft back like I had the plague. I made a comment and said you know this is all fake. He then handed me a couple covid papers asking about having the fake virus. I filled them out and he said I'll see you at 3:30. So I left Lenscrafters and waited in the lower part of the mall till 3:20ish. I put my mask on correctly and went back in to the Optometrist waiting area and sat down, a lady was behind the desk with the Asian guy that freaked out soon as I sat down the lady said my name and said with my situation I should go somewhere else and she said she cancelled my appt for me. I said ok and I got up and left. They will never have my business again. However people are exempt from the mask mandate with breathing conditions. This needs to be addressed. I probably will file a complaint with the better business bureau.

I ordered my glasses; December 2, 2020, in enough time to have them done before my vacation, scheduled for December 22, 2020; however, I was called December 14, 2020 to receive my new glasses and was given the wrong glasses, the wrong prescription as well as the incorrect frames. Upon notifying the LensCrafters' representative that what he offered me was not what I ordered, although my eyes were examined as well, he informed me that it may be another three to four weeks before they could straighten out the problem,

I would like my full refund.

12/3/20 I went back to a store in the fashion show mall in las vegas and a man named israel came up to me while I was sitting waitin was very cold no hi no how are you nothing so he explained to me that it would take seven days to get new lenses and he said we would take my glasses so I said so I wont have glasses for that long and he lifted the glasses and pushed them toward me with a horrible attitude and said no it takes 7-10 days to get the lenses and I can keep my glasses so I said you didn't say that no response from him just lets go to the cash register so he rang me up then the manager had to do an override cause of the insurance the manager is a very nice lady. Blond hair didn't get her name so when I was done paying I asked to talk to her outside and told her what happened I also told he if I do something wrong at my job they pull me in the office. He just had a horrible attitude and this is not the time in the world to be acting like that we are all going through a rough time! My dog chewed a piece of my left lens out no biggie just getting new lenses if I could get a discount that's fine if not that's ok too however you want to handle the situation I just feel no one cares about anything anymore,

The glasses that were ordered on 9/15/2020 were to replace glasses that were originally purchased 7/15/2020, the lenses were mis-measured, and frames were bent up trying to cover the Mis-measurement, unsuccessfully, a re-measurment was done and new frames ordered on 8/13/2020, being delivered on 8/25/2020. The blue polo frames did not fit my head correctly which I brought to the attention of the store manager Valerie, she asked I try them a "few days", which I did. The lenses were fine but the frames wore a blister on my nose, and could not be adjusted to not fall off my face, I returned to the store on 8/28/2020 and Valerie ordered new Polo frames and lenses, I called 9/14/2020 to check on the status, and was told they were on a order delivered 9/10/2020 but could not be located in the store. Valerie called me to explain that although the order showed delivered it hadn't been shipped yet, after telling her that the situation was unsatisfactory, she told me she was refunding my money because your company failed to meet the commitments promised, after a few calls Valerie offered a loaner pair on 9/15/2020 which I offered and drove to pick up the afternoon of 9/15/2020. And was told the glasses ordered on 8/28/2020 would "probably" come in soon an I could keep both pairs as a offering to make things right. Here it is 9/29/2920, two and a half months after ordering glasses from YOUR company, supposedly experts in the eyewear business, with nothing to show for ordering my glasses 7/15/2020, except a pair of loaner glasses which appear to have no coatings, that have a constant glare which makes working on my computer nearly impossible. I was promised the 9/15/2020 order TODAY, and at 2pm 9/29/2020 I have not heard from the store nor have I been refunded as promised. Thus the lack of confidence and/or do's satisfaction all these transactions. I asked for the Regional Managers contact information which the store personnel refused to pass on, I also requested a call from the Regional Manager which to date I haven't received to date. I am a Regional Technical Manager myself, and this is the worst customer service experience not only experienced, but even heard of in my tenure of Corporate America. With customer service like this it amazes me you're still in business. Barry Sonenshein [protected]

* I contacted the store yesterday (Debbie) to check on the delivery of my glasses on the delivery promised date and of course the glasses were not available. I also once again asked for the Regional Manager contact information and was told they could not give that information out, and they were going to call me. As of this morning I have not received this call. These are not you basic glasses, I spent over $750.00 on a pair of glasses that your company has not been able to get right, nor have seemed to care about the situation your company has created. I'm not going out to purchase glasses from another source, but hold your company responsible to deliver the product I ordered 2 1/2 months ago (7/15/2020)

Update 10/2/2020 - I called your Tacoma Mall store Tacoma WA, spoke to Valerie (Store Mgr) was told the glasses ordered on 8/28/2020, nor the pair reordered on 9/15 and promised by 9/30/2020 have arrived at the store. Still being in the shipment process, which I told her was totally ridiculous. When asked if all orders were being delayed, her reply was "No, they haven't been. She couldn't give me an excuse why my order was not arriving when glasses ordered AFTER mine have arrived on time with little delay. She couldn't explain, other than to say she had escalated the issue, and the regional manager was aware of the situation. I also asked why the Regional Manager refused to call as promised, of course she has no explanation, but could not pass the on to me but would once again tell"her"I was expecting a call. I see this person that you've placed in regional management position as a clear and simple COWARD for not returning a call. Do I need to contact local newspapers, and television channels so Others in the area are aware that LensCrafters supports such actions? Or do I need to sit outside your Tacoma Mall Store wielding a sign telling your customers that that store had no problem taking my money (770.20) for A pair of glasses that haven't been produced for over 2 months and there is a possibility they are better off throwing their money in the trash? Do I need to go on social media and post this situation so all will know how unreliable-your stores really are? I shouldn't have to do any of that if your cowardly Regional Manager would only do hisher job! I guess being a COWARD is easier than facing a negative situation head on. I want what I paid for on July 15th 2020, and want them yesterday! Please have the COWARDLY Regional Manager give me a call ASAP! Barry Sonenshein [protected]

Needing to see what the actual Manufacturing warranty is for my glasses that were purchased at LensCrafters?

I went in yesterday in the afternoon to voice my concern over a pair of glasses that the screw keeps on falling out. And causing the lens to come out of the assembly. Was told that there was nothing to be done about. I told them that i didn't want to use my warranty. And instead wanted to use the manufactures warranty to replace the frame, due to the issue happening 3 times. Manager entered notes on the file, to do a remake if it happened again. I told him that I wasn't satisfied with the product or the service. I told him that I wasn't abusive or destructive towards my glasses. And wanted a better explanation as to why they kept on falling apart. Please let me know if you can offer any assistance to correcting the issue. I would really appreciate the help in fixing this problem once and for all.

My husband and I were in to get eye exams and new Glasses on September 1st. Manager Shawn served us. He told us he was unable to process our claim as Manulife was closed and he couldn't verify our coverage. I called back on Tuesday because I received a 60% off email. He said he'd change our total. My husband wasn't able to make it in to pay until the next weekend. At that point he was told by Shawn that our files had been deleted because payment was not received. Shawn did NOT tell us if payment was not received by a certain date this would happen. We were forced to come back in and START all over again. I had called Shawn to confirm we would still receive the 60% off, he said we would. When we came back in he had NOT made these arrangements for us and the staff had no idea what we were talking about. I have been a customer of Lens Crafters for many many years and have NEVER had such A BAD experience. Then when we Got the call that our glasses were ready it rurns out BOTH of our lenses did not fit the frames well. Both were sent back. I received mine fine but my husband's had to be sent back again. As of today he is STILL waiting for his new lenses. Originally we ordered 4 pairs of glasses. In the end we walked out with 3 because the same prices were not offered. My husband's safety glasses for left out. I am very very disappointed with the service we received. Other staff certainly tried to make our next visits better but the whole experience has been very NEGATIVE. Don't think we'll come back to Lens Crafters again.