lens.com, justlens.com, justlenses.com — Customer Service of lens.com is useless
DO NOT BUY FROM LENS.COM, JUSTLENS.COM OR JUSTLENSES.COM.
They will take your money first and then you will have to wait and wait and wait and wait and wait......... You get my point. They have said that they have despatched my lenses but are refusing to sending me the proof of sending or posting or anyother proof. YOU ARE WARNED NOT TO PURCHASE FROM LENS.COM or justlense.com or justlens.com.
They are interested in getting your money first but then they will not respond to your queries and worries about the order or refund or anything for that matter. I placed my order for lenses and I am still waiting for them to arrive and they have not answered any of my queries or concerns. I have been waiting for the lenses since last 30 days or so. I have sent several emails and they have hardly responded to any of them.
They will ignore all your cocerns. My advice is not to fall for the 'good' comments shown on their website. I have requested them to put all my email compalints on their website as comments, but they have not done so because my comments are not 'good' obviously.
If you give them money you will suffer, so DO NOT BUY ANYTHING FROM LENS.COM OR THEIR OTHER COMPANIES JUSTLENS.COM AND JUSTLENSES.COM.
I have asked them to assure me that their company is not in financial problem or is about to close down. They have not given me any assurance of this. You can deduct your own conclusion from this.
It has recently come to my notice that it may be illegal to purchase contact lenses from USA by customers of some countries. They also delibrately do not tell you when you are selecting your country of purchase. They are directly/indirectly promoting illegal activity or infringing on the legal rights of others and putting some of their customers to disadvantage by not clearly stating a warning before completing and finalising the purchase on their website. They lack simple good business ethics. Beware of lens.com, justlens.com and justlenses.com.
You will be sorry once you part with your hard earned money. Don't take that risk. Just don't buy from justlens.com or justlenses.com or lens.com.