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Le-Vel Brands
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1.0 23 Reviews

Le-Vel Brands Complaints Summary

0 Resolved
23 Unresolved
Our verdict: Engaging with Le-Vel Brands at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Le-Vel Brands reviews & complaints 23

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J
3:15 pm EDT

Le-Vel Brands Levell Vitamins and Shales

I have tried to cancel my account 6 times. I do not know my account number. You cannot look it up. I am really angry and I want this to stop ASAP or I am going to the FTC with a formal complaint. This is a completley fraudulent scheme to enlist customers without the ability to cancel.

James Hurchalla, Esquire

1700 E Las Olas Blvd 206
Fort Lauderdale, FL 33301

[protected] (office)
[protected] (cell)

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J
9:28 am EDT

Le-Vel Brands Support Issues regarding my account: [protected]

I have been trying to cancel my account ([protected]) due to a bad promoter not doing her job. I wish to cancel my account, but have no user id/password information, and former promoter will not release that info. I have reached out to support through the site, with the only response being to log in. THAT'S IMPOSSIBLE! I intended to sign up, after unfortunately being told I have to be cancelled for 90 days first, to start back with the program through a promoter that actually cares about the product being working for the customers of Le-vel. It is shameful that the CUSTOMERS THAT ARE BUYING THE PRODUCT HAVE TO SUFFER BECAUSE OF BAD PROMOTERS! After trying to cancel for 6 weeks, still going through a run-around to try and cancel this account. THIS IS BAD BUSINESS LE-VEL! I want to be able to purchase the product under a new promoter, due to the fact that the product brings great results. I would hate to see the many many potential customers decide against Le-vel due to these type of issues. QUIT punishing your customers because of the bad promoters who YOU have placed in the field. That would ruin the success level that Le-vel has the potential to have, and also take away great opportunities to help the many thousands more of people who's life you could help, or even save!

Desired outcome: Make this wrong right, due to their bad promoters and support site, should be priority to be corrected and the 6 weeks attempt to have this account cancelled should be backdated to a customer who desires to continue to buy their product.

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D
12:20 pm EDT

Le-Vel Brands autoshipment

I forgot to cancel my auto shipment and I have other important bills to pay. I asked them to cancel and refund my money and their response is basically sorry, can't do anything about it. It's ridiculous that there is no call number to talk to an actual person. If y'all are about building relationships with customers you are hypocrites. How do you build a relationship/resolve issues through a keyboard? Very unhappy at the moment.

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Is Le-Vel Brands legit?

Our verdict: Complaints Board's thorough examination reveals Le-Vel Brands as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Le-Vel Brands stands out for its commitment to quality and security. Clients considering Le-Vel Brands should delve into its customer service record to gauge compatibility with their expectations.

Le-Vel Brands earns 91% level of Trustworthiness

Perfect Trust Endorsement: Le-Vel Brands achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Le-Vel Brands. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Le-vel.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Le-Vel Brands and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Le-Vel Brands has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 23 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Le-Vel Brands protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Le-Vel Brands. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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D
5:13 am EDT

Le-Vel Brands refund

I had my first order of thrive and decided I didnt want more. I didnt know it was on repeat order and I wasn't given any log in details online to cancel it. I recieved another order and was charged £110. I sent that parcel back over a month ago but still waiting for my money back! I keep messaging the lady I placed my order with and that's like talking to a brick wall. I would like my refund please.

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B
7:49 pm EDT

Le-Vel Brands le-vel customer service

Someone has used my email address for their Le-Vel account. I reached out to her via Facebook, with no response. I have sent several emails, posted on all their social media and all I get in response it contact support@le-vel.com, which is absolutely useless as it requires you to set up an account. I do not want to set up an account with them...just want to be removed from someone else's account. A few of their "sales people" have contacted me, but are just as useless. No one associated with Le-Vel wants to provide any help in getting this issue resolved.

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N
3:41 pm EDT

Le-Vel Brands new skin care & nutrition products

I ordered the new skin care along with nutrition package. The box came in and there was broken glass where bottles shattered. The skin care had leaked out all over everything and broken glass was everywhere. The skin care box was soggy and open and the boxes of shakes were open & scattered in the box. The dft package was soggy and gross. I asked they send me new package. (next day) I sent my rep a picture of the mess and she said she sent to support and told me to file a support ticket. I filed the report and it took way to long to get a response. The response basically said sorry - we attached a link for you to upload photo but there was no attachment and they cancelled out my ticket. I had to go in & re-open ticket and file another one. It is awful enough that they do not have a customer service number like most companies do. It is a sign that they don't care enough about customers enough to talk to them but instead make you go on a [censored]ty ticket system. AWFUL and DISAPPOINTED in the POOR Customer Service. I purchase over $500 in products and this is how they treat them. Plan to cancel my membership and find a company that cares.

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K
10:27 pm EST

Le-Vel Brands scam / fraudulent sales practice

I have never heard of Le-Vel Brands before today, Jan 28, 2019, until I received a package in the mail for a product which I did not order.
So, I do not have an account number or order number. Nor, do I have any names, because no one is available to discuss this issue with me, as you will see from my explanation. The only reference I have is a UPS tracking number (which I also provided to the email address referenced below: [protected] 89

My credit card was also fraudulently charged for this product on Jan. 23rd, 2019. I searched for the company's service number 1-888-557-005, which is only a recording and tells you to create an account or send an email to a support mailbox at support@le-vel.com. I sent an email to support@le-vel.com to let them know that my credit card information has been stolen and was used to fraudulently order product from them. I informed them that I would like to return their product, if they will provide a return authorization and have it picked up. I received an instant automatic reply that stated that they will not communicate with you unless you create an account with them.

I do not wish to create an account with them. I have never created an account with them. I have never had contact with anyone related to that company. Yet, somehow they obtained my name, address, and credit card information. And, now I find out that they are not reachable for contact, unless you create an account, which likely requires you provide them more information. Additionally, this creates the perception that you now know the company and have a relationship with them.

This is all circumstantial. But, to me this reeks of a scam.

I know that someone is monitoring that support mailbox and they could easily reply to resolve the issue.

I have notified my bank and they are cancelling the transaction.

This company's practice to send product to a person who has not requested it, needs to stop. Additionally, I believe it is possible they may be using information from the dark web to make it appear as the person to whom they are sending product has actually purchased the product. Now they have a better chance of actually winning the argument with a bank who is investigating unauthorized transactions. So then, Le-Vel gets to keep the money and, in the end the innocent consumer loses money.

Consumers need to know about this scam.

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E
12:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Le-Vel Brands this place is a scam

I have a 216.74 purchase on my card that I did NOT make! I want my money back now! I have emailed and called to no avail! I have not been called back or anything! I'm so tired of trying to get my money back but I will! This place is such a horrible place that acted like I'm the criminal for not wanting the product they even verified it wasn't coming to my address and that it was not in my name! I am so unsatisfied by the customer support I received! 216 is a lot of money when you have to work everyday to earn up a little money to buy your kids Christmas I want this resolved now!

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M
M
MDemeanor
, US
Feb 21, 2019 1:10 pm EST

This Le-Vel Brand LLC is such a scam! They rip people off and charge Credit cards and people who never heard of them let alone order anything. They refuse to make it right with the people they have stolen from!

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J
11:13 am EDT
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Le-Vel Brands fraudulent credit card charges

On 10/04/2018 I had the following fraudulent charge on my credit card:
10/04/2018
LE-VEL.COM
[protected]
$434.52
I immediately contacted the credit card company to notify them of this fraudulent activity.
I googled the phone number associated with is charge, and Le-Vel.com shows a history of dubious charges, and marketing practices.
Not to mention a lot of unhappy customers that willingly paid for their products.

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F
9:37 am EDT
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Le-Vel Brands legal services

I have been emailing your company for the last three months regarding a criminal matter I have been assigned. The support staff has told me numerous times that your legal team would be contacting me. I have received no correspondence from anyone. Please have your legal department contact me.

Investigator Fritz Leinfelder
La Crosse County Sheriff's Office
[protected]@lacrossecounty.org

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D
7:55 am EDT

Le-Vel Brands 3 step thrive

I have tried this product for 10 days since 11/08 /2018.
I am totally unhappy with it - I have been constantly tired and hungry, I have followed the 3 steps diligently and drank loads of water, as I always do as I am following an exercise regime designed by a gym trainer.
I request a refund of my £126.16 please.
I also am not impressed by the promoter, she lacks knowledge regarding your products, she wanted me to give my bank account details I.e number, expiry date and security code on card via messenger on Facebook! Not very professional, she had not got a PayPal account so she asked her " boss" to do this for me.. I duly paid my fee to this boss and received my products. The promoter could not answer questions, she just screenshot information I could have looked up for myself, she has no in-depth knowledge re the product, has an unprofessional manner, calling me "hun" and " shrug" in the messages. How do you decide that someone qualifies to become a promoter for your products, I would at least expect them to have a working knowledge of the product and a basic awareness of a professional attitude towards customers.

Once I started to ask how I could obtain a refund they referred me to each other - the so called boss denying any knowledge of the promoter. Appalling to say the least. I would welcome you comments..
Thank you

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F
5:52 am EDT
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Le-Vel Brands never received order and want a full refund

Order placed 7.29. It shows stuck at the same post office since 8.2. This order is lost and has never been received. At first I just wanted my order but After dealing with this awful company thru a ticket system I have asked for a refund and they want to charge a restocking fee when I never received anything. You cannot speak to a person to resolve issues and the responses you get thru their ticket system seems to read like automated messages. I just want a full refund for an order never received and to never deal with this horrible company again.

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G
8:45 pm EDT

Le-Vel Brands I was billed for something and don't have a clue who these people are

On May 14th at 11:28 Pm $669.86 was deducted from my account without my knowledge. I don't know anything about you Le-Vel so I'd like to be contacted at [protected] to discuss how they intend to return my Money. I have never received anything or contacted or discussed with anyone any product or service they offer. I work at 5 am each morning so I'm not even awake at that time of the day. I have tried to contact them but their phone number is a fax and they require you to have an account to talk to them on line.

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K
K
Karen Raush
, US
Sep 03, 2018 12:12 pm EDT

Same thing just happened to me. Charged $175.20. I have no idea who these crooks are!

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C
12:22 am EDT
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Le-Vel Brands women's supplement and strawberry shake mix

I have tried these products the past two days. I couldn't even finish my shake today after forcing myself to finish it yesterday. It tasted horrible and the past two days I have not had more energy and I still needed a nap. Waste of my money! I plan to throw the rest away. The pills are big and hard to swallow and the shake tasted grainy no matter what I did to it. The worst part is they made me very nauseous both days.

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J
4:03 pm EDT

Le-Vel Brands refunding

I was issued a refund for a package that got lost on April 13th 2018. I still have not received that refund. It is May 8th .I submitted multiple help tickets about this and the response is always the same thing, they tell me when the refund was issued, and when I respond and tell them I am aware of the information of when the refund was issued but that I have not received it yet my help ticket is ignored, they have stopped answering and putting the status of the ticket as "resolved".

THEN there was another package shipped out, a few days later, that I did not realize was on auto ship, because when I canceled the auto ship for the first order I did not realize it did not cancel auto ship in general, the system in that case is very confusing, but anyways, a second package was sent out to me and my bank account was charged again. I urgently returned the package once I received it and provided the tracking number in a support ticket. The package was delivered back to the ware house on April 27th, not only have I not received confirmation of this delivery but when I asked about it and about the first refund, I was basically brushed off and then my support tickets were closed and despite me opening them three more times inquiring about these refunds I have been ignored.

This has put a financial burden on me, it is about $300 in total that is missing from my bank account. The first refund was not supposed to take more then 14 days and it has been almost a month. The second refund, I have not even gotten a status on from your company and my only status update was from the USPS.

I have attempted to contact the CEO and everything and have been ignored. I am very disappointed.

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S
9:31 pm EST

Le-Vel Brands refund on return

When I realized all of the potentially dangerous ingredients in the Level Thrive product, I called to cancel my auto ship order and was told it was completed. I then received it 3 days later. I completed all the necessary steps to return my unopened shipment on 12/12/17 and I have yet to hear back or receive my refund. In addition, I had issues when I stopped taking this, headaches, aches & pains, almost like withdrawal. Considering the ridiculous amount of caffeine and natural aspirin it's not surprising! This company is a complete scam! Beware!

Any help would be appreciated!

Thanks,
Sarah Kundrat

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L
2:40 am EDT

Le-Vel Brands be warned!!!

It's an absolute trash. I would never recommend dealing with this company because it's an obvious scam and may be really dangerous for your wallet.
The rates are too high, not everyone can afford it.
But it's all about a shady business they run. Look at this. Does it remind you of something? They ask you to invite one of your friends to get a discount, and if this friend invites someone else, both of you will get bonuses, you will get even more.
What is it called? It's called a pyramid and they play with your money.
Be careful. Never believe those who say that money can be easily earned. It doesn't work that way.

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S
4:01 am EDT

Le-Vel Brands fraudulent charges!! this company is a scam!

Le-vel is a terrible scam company! Do not give them your private and card information, they will continued to charge you without your permission.
I made an order and after that I decided to read some reviews and to be honest I was shocked when I realized in what mess I got myself into.
I tried to cancel my order but they didn't let me do that!
And the worst part was when they started charging extra money from my card! I never allowed them to do that, and when I told them to give me my money back they claimed they did not understand what was I talking about.
I had to call my bank and cancel my card. Le-vel is a fraud, do not buy from them and don't give them any information!

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2:56 am EST

Le-Vel Brands I am extremely disappointed with le-vel

I am extremely disappointed with Le-Vel and especially with their terrible service! I contacted their customer care and asked a simple questions but their rep showed a total disrespect towards me. It was obvious they weren't willing to help and that they didn't like the fact I asked for help. Their rep was rude and ignorant and they treated me like enemy. I have no idea what did I do wrong! I only asked about my order and what I received? I will not recommend this company to anyone. These people have no idea what a good customer service is!

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3:39 am EDT

Le-Vel Brands refused to help

Someone stole my credit card details and ordered something from this website! One day I noticed a charge on my credit card and called my bank and they said that there was an order placed with Le-Vel. Then I emailed them and told about what happened and asked them to cancel the order and return me my money. They said that it was not possible and that they don't do refunds. I told them again that I was not a client, that I never placed any orders and that someone fraudulently used my card. I received the same response that refund was not possible. What a nasty company! They refused to help me even though I was a victim and really needed their help! Terrible!

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Contact Le-Vel Brands customer service

Phone number

+1 (888) 557-0005

Website

le-vel.com

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