Le-Vel Brands
reviews and complaints

I have tried this product for 10 days since 11/08 /2018.
I am totally unhappy with it - I have been constantly tired and hungry, I have followed the 3 steps diligently and drank loads of water, as I always do as I am following an exercise regime designed by a gym trainer.
I request a refund of my £126.16 please.
I also am not impressed by the promoter, she lacks knowledge regarding your products, she wanted me to give my bank account details I.e number, expiry date and security code on card via messenger on Facebook! Not very professional, she had not got a PayPal account so she asked her " boss" to do this for me.. I duly paid my fee to this boss and received my products. The promoter could not answer questions, she just screenshot information I could have looked up for myself, she has no in-depth knowledge re the product, has an unprofessional manner, calling me "hun" and " shrug" in the messages. How do you decide that someone qualifies to become a promoter for your products, I would at least expect them to have a working knowledge of the product and a basic awareness of a professional attitude towards customers.

Once I started to ask how I could obtain a refund they referred me to each other - the so called boss denying any knowledge of the promoter. Appalling to say the least. I would welcome you comments..
Thank you

Order placed 7.29. It shows stuck at the same post office since 8.2. This order is lost and has never been received. At first I just wanted my order but After dealing with this awful company thru a ticket system I have asked for a refund and they want to charge a restocking fee when I never received anything. You cannot speak to a person to resolve issues and the responses you get thru their ticket system seems to read like automated messages. I just want a full refund for an order never received and to never deal with this horrible company again.

On May 14th at 11:28 Pm $669.86 was deducted from my account without my knowledge. I don't know anything about you Le-Vel so I'd like to be contacted at [protected] to discuss how they intend to return my Money. I have never received anything or contacted or discussed with anyone any product or service they offer. I work at 5 am each morning so I'm not even awake at that time of the day. I have tried to contact them but their phone number is a fax and they require you to have an account to talk to them on line.

I have tried these products the past two days. I couldn't even finish my shake today after forcing myself to finish it yesterday. It tasted horrible and the past two days I have not had more energy and I still needed a nap. Waste of my money! I plan to throw the rest away. The pills are big and hard to swallow and the shake tasted grainy no matter what I did to it. The worst part is they made me very nauseous both days.

I was issued a refund for a package that got lost on April 13th 2018. I still have not received that refund. It is May 8th .I submitted multiple help tickets about this and the response is always the same thing, they tell me when the refund was issued, and when I respond and tell them I am aware of the information of when the refund was issued but that I have not received it yet my help ticket is ignored, they have stopped answering and putting the status of the ticket as "resolved".

THEN there was another package shipped out, a few days later, that I did not realize was on auto ship, because when I canceled the auto ship for the first order I did not realize it did not cancel auto ship in general, the system in that case is very confusing, but anyways, a second package was sent out to me and my bank account was charged again. I urgently returned the package once I received it and provided the tracking number in a support ticket. The package was delivered back to the ware house on April 27th, not only have I not received confirmation of this delivery but when I asked about it and about the first refund, I was basically brushed off and then my support tickets were closed and despite me opening them three more times inquiring about these refunds I have been ignored.

This has put a financial burden on me, it is about $300 in total that is missing from my bank account. The first refund was not supposed to take more then 14 days and it has been almost a month. The second refund, I have not even gotten a status on from your company and my only status update was from the USPS.

I have attempted to contact the CEO and everything and have been ignored. I am very disappointed.

When I realized all of the potentially dangerous ingredients in the Level Thrive product, I called to cancel my auto ship order and was told it was completed. I then received it 3 days later. I completed all the necessary steps to return my unopened shipment on 12/12/17 and I have yet to hear back or receive my refund. In addition, I had issues when I stopped taking this, headaches, aches & pains, almost like withdrawal. Considering the ridiculous amount of caffeine and natural aspirin it's not surprising! This company is a complete scam! Beware!

Any help would be appreciated!

Thanks,
Sarah Kundrat

It's an absolute trash. I would never recommend dealing with this company because it's an obvious scam and may be really dangerous for your wallet.
The rates are too high, not everyone can afford it.
But it's all about a shady business they run. Look at this. Does it remind you of something? They ask you to invite one of your friends to get a discount, and if this friend invites someone else, both of you will get bonuses, you will get even more.
What is it called? It's called a pyramid and they play with your money.
Be careful. Never believe those who say that money can be easily earned. It doesn't work that way.

Le-vel is a terrible scam company! Do not give them your private and card information, they will continued to charge you without your permission.
I made an order and after that I decided to read some reviews and to be honest I was shocked when I realized in what mess I got myself into.
I tried to cancel my order but they didn't let me do that!
And the worst part was when they started charging extra money from my card! I never allowed them to do that, and when I told them to give me my money back they claimed they did not understand what was I talking about.
I had to call my bank and cancel my card. Le-vel is a fraud, do not buy from them and don't give them any information!

I am extremely disappointed with Le-Vel and especially with their terrible service! I contacted their customer care and asked a simple questions but their rep showed a total disrespect towards me. It was obvious they weren't willing to help and that they didn't like the fact I asked for help. Their rep was rude and ignorant and they treated me like enemy. I have no idea what did I do wrong! I only asked about my order and what I received? I will not recommend this company to anyone. These people have no idea what a good customer service is!

Someone stole my credit card details and ordered something from this website! One day I noticed a charge on my credit card and called my bank and they said that there was an order placed with Le-Vel. Then I emailed them and told about what happened and asked them to cancel the order and return me my money. They said that it was not possible and that they don't do refunds. I told them again that I was not a client, that I never placed any orders and that someone fraudulently used my card. I received the same response that refund was not possible. What a nasty company! They refused to help me even though I was a victim and really needed their help! Terrible!

I found Le-Vel website and ordered some samples because I just wanted to try their products before placing a real order. When my package finally arrived it was huge and full of items I have never ordered! They also charged over $300 from my card! I immediately contacted them and demanded my money back, and I also asked them to cancel my account. They said ok, but my account was never canceled and I received no money yet! Total scam! Save your hard earned money and avoid Le-Vel at all costs!

I have ordered the products from the website www.le-vel.com. I was shocked after I have tried their products. Nothing worked, and the rep told us that within 3 weeks we would see the result. I contacted the seller and told her that nothing worked, but her response shocked me. She told me that I needed to buy more and after that I would see how the products would work. I refused and decided to warn other people about it.