LD HootenTowing and repair service

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a verified customer
Verified customer

We live in Indiana and had to use AAA to tow the car. Hooten is the local AAA provider and said the additional tow charge would be much greater to tow the car somewhere else. So we let them take the car to Hooten the first time when the engine had to be replaced for $3, 850. This time the car stopped running on the road and we had the same towing issue i.e. AAA and Hooten. Hooten identified the alternator as needing replaced since the battery had a good charge. The total price is over $300. I looked at all of the after market parts dealers and the most expensive retail alternator is $122. I called Hooten and they indicated the alternator part is $200 since they have to mark the price of the part up to cover warranty in addition to adding labor and $13 to charge the battery total over $300. In addition, we have the additional $38 for additional towing charges. I complained but did not receive any relief from the extreme price for the alternator. I called all of the Automotive parts stores in the area around Hooten and was told the discount for a mechanic or repair shop on the alternator was 25%. Therefore, Hooten is increasing the price 125% for what? If the actual part fails, the warranty for the part is from the manufacturer and not Hooten. The business practice of this company is outrageous.

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