The complaint has been investigated and
resolved to the customer's satisfaction
LBW EyewearBait and switch

On February 27, 2009, I purchased a pair of prescription glasses from LBW Eyewear through my PayPal account. I received a confirmation e-mail from PayPal stating the transaction went through, but I never received a shipping notice from LBW Eyewear. According to their HELP section, my glasses would arrive between 10-15 business days.

On March 19, 2009, I e-mailed LBW Eyewear [protected] asking for an update on my order. Since I didn't get a response, I e-mailed again on March 21 & March 23...still no response.

On March 25, 2009, I went to Pay Pal's website and lodged a complaint. Amazingly later that evening, I received an e-mail from "Peter" [protected] stating my glasses were out of stock and I needed to place another order.

I immediately e-mailed "Peter" back and told him I didn't want to place another order or wait another 10-15 business days and asked him again to please cancel the order and refund my purchase.

It's March 29, 2009 and I'm still waiting on a response from "Peter" and still waiting on my refund.


  • Te
    tekilo Aug 05, 2011
    This comment was posted by
    a verified customer
    Verified customer

    After 3 weeks I'm still waiting for my order. VERY poor service and keeping customer informed. Looks like I will file a complaint over DECEPTIVE TRADE PRACTICES with California Attorney General.

    0 Votes

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