LBC Express
reviews and complaints

May 5, 2019 I have a transaction at LBC Virginia beach VA. branch, actually it was not the first incident I encountered to that branch, the person name is Raffy Miciano he was so arrogant, disrespectful using abusive language, and poor customer service. he trait their customer with out respect and yelled the customer if the customer made mistake and give not appropriate side comment like, I sending money to my wife, he side comment that he tought i'm sending money to my mistress,
He should be fired,

he have no right to curse the customer and use abusive language
Agent name: Raffy Miciano - Virginia beach Va branch

attached screenshot of my parcel which was send early morning last May 6, 2019. it has been 5 days & i haven't received my items which are car parts that's badly needed for my car. please do something about this.
your courier rates is not a joke.
that's a hard earned money.
please do something about this. i am extremely dissapointed of your very poor service.

Good day,

I am currently here right now in one of your branches in Cebu - Ayala Center LBC. This is in regards with one of your employees who rudely treated me. Joseph Narcala was his name.

There were more than 10 people who witnessed that I approached him politely asking when will be my turn because there was no priority number at this time. I explained to him that if I'm way too far I'll just come back because there's still a result I need to catch before the doctor goes home but he answered me rudely. He even sarcastically told me to wait because I'll be stressed if I won't and I explained him for the second time that I'm not in a hurry I just need to know if I'm next or not because if not then I'll just come back because I really need to catch my doctor. I asked for his name and he just rudely told me that okay maam you'll be the second one to report me so I was shocked and he even smiled after saying that as if his not afraid of anything.

Action needs to be taken, I spoke to the manager and she told me to suit a formal written complaint which I will really do. Please let them check the CCTV footage because apart from me there's another customer who was rudely treated.

I am pregnant and I have an appointment with my doctor because I'm very unwell right now and this mess is making me feel worse. If ever by chance that my situation becomes worst because of what happen I swear the employee will be held liable.

Sent from my iPhone

I was notified on May 8, Wednesday that the parcel will be delivered within the day. I waited until 9 in the evening hoping it was just a late shipment but nothing arrived. A few minutes after 9pm, the tracking was updated showing there was a payment issue during the delivery. How come there was an issue if they never delivered the package on that day? They didn't even try to reach me. 😏

DHL saudi arabia delivered it May 3, 2019 on LBC General aviation center in pasay city someone named Ronald Juanico received my documents .I need my documents badly . I send email a lot and they will just reply

Thank you for your email & this is to confirm receipt. Will attend to this shortly.

At your service
- LBC Express Inc.

*This is a system generated reply; please refrain from replying to this email*

I need an action and real answer to my request . I need my documents . If i need to pay the shipping fee again, i will pay again, just send my documents at my home address . Please consider my request, my travelling plan is too delayed because of this document problem . Yesterday i went to their LBC General Aviation Center, Domestic Airport Compound in Pasay city, to pick up my documents, but they can't help me to find it cause i don't have a tracking number . After that I went to dhl near in NAIA terminal 3, and hoping that i will find it in dhl, cause lbc doesn't know where it is . Staff of dhl told to call on their hotline and make complaint about my missing documents and who is ronald juanico, thankfully they immediately called and asked lbc about it . And lbc staff called and told me that its in their warehouse and they couldn't give my documents cause the address of it is their warehouse (general aviation center domestic airport compound pasay city) I'm so disappointed . I can't get MY DOCUMENTS just because the address is their warehouse . Please, help me to arrange the address and deliver it here in my home address (CARDONA RIZAL), if i need to pay the shipping fee again, i will pay . Just send it here . I'm hoping to get my documents soon . Thank you .

I sent the packages on 12 of March and arrived in lucena city 30 of April.. I know that usually delivery is on Sunday. I ask my the recipient not to go anywhere as I'm tracking online it's says the delivery is coming. shes stayed whole day in her house then I'm very surprised when I looked online expecting deliver report 6:01 on on May 5. then after to 6:03 they put the report online"the recipient is not home"? wow why they need to make a lie about the delivery I'm really piss off as that box they needed. I always sending the packages a lot and this the only problem I got. my niece told when they picked up from lucena city warehouse. it's a different delivery team who always deliver in my area in San Andrés candelaria quezon. and also report it's says next day is delivery then after it says "out of the area need to contact the customer channel". how will we know? they don't even provide the contact number from the report of tracking number online. please fix this as I'm the one who's really good customer service that I used a lot LBC so rang customer service Australia if they can pick up from lucena city as I dnt know when they can deliver again. I will provide tacking number so u can check #[protected]

Tracking no:[protected]
Send the documents last April 15 going to the office of the ombudsman and paid for prepaid to send it back to our office.Received a text message from LBC TRINOMA- saying that the docs is for pick up and will add additional charge? Ive talked to the staff of both LBC BRANCH and no clear answer for this.Up to now no updates!

I am ELC, a surgeon based in Makati. I travelled all the way from Makati Med to the LBC branch in Cityland Condominium along HV Dela Costa Street Ayala, Makati at 130pm today.
I wanted to deliver 2 transparent plastics with scented seeds. The male on duty initially said that they cannot deliver it without a type written label. I asked to verify if it can be hand written. They called a supervisor and said it can be handwritten, but it has to be hand written on a sticker. So I asked for one of the LBC stickers to write on it and the chubby lady duty said that it has to be a sticker not from LBC.
Your employees are confused about your policy. Can you please provide proper training for them so they do not waste our time?

Nakakainis na.. This is my third time to order in the same seller. Know why? Kase kayong lbc kayo. Aarte nyo. Out of delivery zone mukha nyooo. That was the second. I called them asking why my package was not delivered. Pero sabi nila "out of delivery zone" nga daw. Tapos nung tinanong ko kung bakit kase ayaw nyo muna tawagan ang receiver before nyo ibalik sa sender. Sabi hindi daw talaga sila natawag lalo at cod. Ehh lechee magbabayad naman ako ehhh. The third time, pinagbigyan ko ang lbc na ysn. I changed my delivery address dun sa malapit sa kanila. I waited pero pagtingin ko nanaman sa shipment status. B*t return in transit? Ano yun ha. Im so pissed off right now. Kung may iba lang courier yung si seller na yun. Hinding hindi ko pipiliin ysng xport integrated na lechee na yaaaaan. Kakagigil na ehhh 🤬😤

Please check the attched screenshot, I have no idea how are they able to pull off a 1 minute delivery.. And I am wide awake during those hrs.. Waiting outside.. Unless your delivery guy is flash or quicksilver, there is no way somebody actually came.. Is this how [censored]ed up your delivery is? Kahit bata d pwde maniwla jan eh.. You guys are the most pathetic delivery company I have ever dealt with

May 3, 2019 I sent package to lbc waltermart for my online selling business.. And ms./mrs. Jun joyel montante is the one who processed my transaction.. Sobrang bagal ng service.. Tas yung mga branch collect ko na mga previous pinadala ko kung hindi ko pa kinomputekulang ng 300 pesos.. Ito namang next na pinadala ko sa batangas 270 *2 + shipping fee na 165 abay 665 pesos lang ang diniclare sa collection.. Sa bahay ko na napansin dahil sa pagod.. Ngayon sabi ko kalinaw linaw na santo tomas batangas branch sa llanas for pick up.. Aba diniliver sa bahay ng client ko.. Pick up kuya! Anong nangyari? Santo tomas naging tnn01 ang nilagay mo... Bat po kayo naglalagay ng ganyan sa lbc.. Simpleng math.. Simpleng pick up diniliver.. Kalinaw na santo tomas naging tanauan? Sobrang damage naman ginagwa mo kuya..3 times nagbalik balik client ko.. Gastos.. Magresign ka nalang perwisyo ka

May 5, 2019 around 5 pm I have a transaction at lbc robinsons north abucay, actually it was not the first incident I encountered to that branch, everytime I go there, the front liners are frowning and not approachable, they have a poor customer service, they must trait their customers well,.
That time I was going to claim "pera padala" through palawan and the frontliner named: michelle palacio was the one I asked for inquiries, then she answered me and act unprofessionally that can offend a customer. All the employees there are not approachable, like what i've said it was not the first time I visit to that branch.

By the way, my friends also has the same experience, some of the front liners of lbc branches here in tacloban city, are not approachable.. Please show respect to your customer not arrogance.

Thank you and god bless

Almost a week now from the package I sent still didn't received by my recipient. Just from Nueva Ecija to Cavite it took a week to be reach it'a destination? What kind of service do you have guys?.We send through you to be fast. Not to take so much time. It's an urgent matter that why we are sending it. But why like this? Yet no even calls or follow up to the recipient where the hell is the package. I'm really disappointed. From
Apr 30 - May 6 until now its not yet delivered.!

Branch (lucky china town in binondo 2nd floor), ang pangit ng ugali ng sales associate nila na girl, nagclaim ako ng money galing LBC at palawan, ang pagpasign sakin padabog hinampas sa lamesa, ang pagbigay ng pera sakin padabog din di ko alam kung ano problema niya kung tinatamad na ba sya or what?. Ang pangit pa ng pananalita nia dahil sa pagkasabi niya ng "oh! Kung may mga senior, buntis jan lumapit na kayo dito! Kayo priority. Wala ba?" Bakit wala yung pag galang niya. Kala mo ang mga kausap tropa nia. Meron syang ksma hindi naka uniform ang ganda ng upo sa may patungan ng mga package which is ung entrance nila dun. Daldalan lang sila doon. Napaka walang modo nagwork ako as customer service representative pero hindi ganyan ang pagtrato. Dapat itrain sya ulit. Hindi sya pwde sa branch. Dahil sa ganung pag asta nia. I hope magawan ng action to. Her name is CAMILLE JOY MENDIOLA.

I ordered a product from Taytay, Manila for a rush shipping and they delivered the item on May 3, 2019. I tracked the package in the LBC website and found out that the package already arrived here in Davao at 4:33 AM on May 4, 2019. I expected that the package will be delivered in my house on the same day since LBC doesn't deliver on Sundays and I need the package on Monday, May 6, 2019. I hope LBC will address my complaints.

I would like to report an incident in which particular areas will be elaborated below:

• My friend sent me a package containing an extension wire and a sandals last April 15, 2019

• The package is expectedly be delivered on the day after it was sent, April 16, 2019

• I was told that LBC will be sending me a text confirmation if the package is all good for pick up

• April 16, 2019 - There was no message nor any confirmation if the package has arrived their premise already

• April 17, 2019 - No message at all. Thinking that maybe it is because of the Holidays, I waited till next week.

• April 22 - May 3 - I waited for their confirmation but there ain't any.

• Today, May 4, 2019 - I went to LBC Express SM Valenzuela Branch to check if the package is already there but to my disappointment, I was told that it was returned to the sender without me knowing at all.

• I was advised that I need to pay another shipping fee for it to be processed again

Points for discussion:

- I did not intend to go to the LBC Branch from April 16 onwards because:

1. I did not receive any text
2. I got a busy schedule so I don't want to go there without anything to confirm with
3. I have work to attend to (Working from 10AM-7PM) Valenzuela to Mandaluyong

This is my first time experienced this problem. I am really hoping that you can waive the amount for shipping again.

I don't wanna cause any harm but I strongly believe that this isn't beyond my fault.

I am hoping that you could look into my situation and consider further cause.

You can reach me thru [protected]/[protected]@gmail.com.

Thank you.

I sent 1 small pouch of souvenirs for a big event in cebu. That was may 1! Its already May 4, the even has already ended yesterday May 3, the items were not delivered. They check out already, cut off 12noon today. Still no items delivered at this hour. Im so upset! Its already 4 days! Nasayang lahat! Nalugi na ako di nagamit ang souvenirs! Nakakagigil! Sikat na sikat na hotel. In cebu hindi nadeliver in 1-2days gaya ng sabi sa akin sa pinadalhan ko! So pano ngayon? Wala na yun taong mag rereceive dun! Pano yun damage? Kagigil talaga ah!

Grabe yung service nyo! puro expect delivery within the day! hindi naman nadating. Napupuyat girlfriend ko kakaintay ng delivery nyo! may pasok pa sya tapos dahil jan sa poor service nyo konti nalang tinutulog kakaintay. Sana di nyo nalang sinabi at di kayo nagtext ng expect delivery. Ilang araw na! napaka bagal ng service nyo. Nag sara nalang sana kayo kung ganyan rin lang!

Ang parcel contains documents for enrolment and it was not delivered on time for sched date of enrolment thus the slot was not taken. When i try to track location of the parcel the note was wrong address. How come na wrong address e isa lng nman ang Batangas State University sa Lipa City at hindi ito ang first time na ngpadala sa address n ito. I try to contact customer service last april 30 para ipickup na lng sana pero hindi rin ako natulungan at kung ano lng din ang nabasa ko sa site nyo ang sinabi sa akin at wala daw ako magagawa kundi maghintay until 7 pm
I try to go to LBC SM city Lipa to ask for help para mkuha ang parcel ko binigyan lng ako ng contact number ng supervisor daw ng delivery and I try to contact the given mobile number but then no one accept may calll. Then may 2 somebody texted me to get the parcel to brgy. Dagatan, Lipa City dahil hindi daw malocate ang school. SCHOOL po ang address hindi po house paano hindi makikita. Ang location po ay hindi liblib. Tabi lng sya ng SM at City Hall. Hindi ko n pinickup ang padala dahil hindi n sya magagamit. The damage has been done. Ang then may 3 somebody deliver the parcel to the school. Para saan pa and then sasabihin pasensya na hindi daw kasi sua sanay sa Lipa. Bkit po ganon pwede po ba yon reason as delivery nyo. Ok lng mkadamage kayo dakil walang alam sya sa area considering binayadan ang service nyo hoping na mabilis at maganda ang service nyo. Damage has been done. Paano maibabalik yung slot.then yun pa ang magiging reason nyo?
Hope i hear some action with this matter.

Sender: pete aldaba (pro scoot)
Recipient: ronnel dorotayo
Origin: biglang awa
Destination: iligan

Last april 29, 2019, I delivered a box with 3 items bound for iligan city. But when received by the customer (mr. Dorotayo) 1 item was missing, a motorcycle carburetor. Signs of tampering were noticed by the lbc staff in iligan.
The lbc tape was cut, the box was cut and covered by a new layer of tape. Please see attached photos. Please investigate asap. Hoping for your immediate response

Pete aldaba
[protected]