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about my remittance to my parcel
Good day! I have a problem with my remittance with my parcel.This parcel has been receive by the customer last August 27, 2019, but until now I haven't receive any text messages through the LBC to claim my remittance.I've been also emailing you so many times but I have not received any response.Here's the name of my customer and tracking number.Lim, Myrna, Villarejo [protected].I hope that you read this message .Thanks!
delivery
Hi Would like to file a complaint about LBC express inc. Order tracking number is [protected]. The package was due to be delivered to me on 21 November 2019. However, current date is already 26 November 2019 and still the customer care is saying they can not deliver. The date of order on Lazada was on November 11, 2019. Thats half a month delayed delivery for a local delivery. 1814 Brio Tower Makati City
door-to-door money delivery/ pp pesopak
Last November 19, 2019, me and my friend sent 3000 pesos to GOETHE INSTITUT MANILA in Makati City. This was as a payment for our upcoming EXAM. And on the receipt it was stated that the DELIVERY DATE SHOULD HAVE BEEN November 20, 2019. As of the moment that I am typing this complaint, 3 in the afternoon, November 25, 2019, NO MONEY was still delivered. And...
having a hard time in getting the money sent to me
I applied for an emergency loan and ACOM financing institution sent it to me for me to claim in any LBC near me to claim an amount of 34500. I went to Onemall branch yesterday to claim it around 6pm but I was advised since the amount isn't big, they don't have enough cash after waiting for almost 2 hours! This is such an inconvenience! They referred me to...
Read full review of LBC Expressdocument delivery
tracking number [protected] was not ye received until now.
It was received by different receivers name...
I need this document to be give to the right person as this is very important.
I need to understand that is it the protocol of LBC delivery boy to give the parcel to the different name eventhough he is not calling thr phone number given? If this is the case better to remove receivers name if anybody can receive the documents...
shipment
Good Afternoon. I tracked my document at lbcexpress.com and it said that my document was ready for delivery last Friday but it also said that their is an issue with the shipment. i would like to ask what kind of problem is it and if you already delivered my document at the new address that I have given or to the nearest LBC branch here. I am in Toril, Davao...
behavior; ignore call no helpful, tracking #[protected]
Tubod branch Incharge Nilda Bakarda She ignored my call how many time I call her to followup she promise to call me back it's been 2 days to followup it's important documents I just try to visit LBC in MPlace qc location yesterday Dated Nov 22 I spoke 1 person Incharge she said only location can call to followup I try to till her just email pls help me so...
Read full review of LBC Expresspriority lane for pregnant and worst customer service
Is there really no priority for pregnant women in LBC? This is the first establishment that I encounter with no priority. I encountered it twice today! They started accepting clients by 9:45 am. This was the time that they started cleaning their office etc and the 2 representatives didn't even know how to smile, greet at the customers and accommodate the...
Read full review of LBC Express and 1 commentmagnat active subwoofer
I ordered used subwoofer unit online through carousel(olx), the seller is from baguio city and chose to ship it at lbc courier srvc., they said that it was checked and inspected before packed, means the product is okay and fully functional and accept the unit for shipping.im the buyer from virac catanduanes, 7 days after i received it, i tested it and wonder why its not working, i brought it to electronic technician, , he opened it and found that one of the units board was BROKEN and said that its caused by improper handling of the package and said that he will not able to repair it co'z one of the important element was broked too.now i wasnt able use it, its just a trash in my house..what will be the solution of that case?do i have a refund of it?
delivery
11/20/19 yesterday! hi not a good morning for me.. im just devastated knowing that my parcel has this issue! i was waiting for my package to be delivered yesterday, but as i checked it in your tracking site it says that there is an issue about it! i badly need it, please i pay for it .Can i just pick it up at the branches ..i would definitely post this hassle on social media..i was trusting this company.hopefully it wont let me down!
bag
I checked my package the the whole day and it was out for delivery at 11:08 but I did not receive any package today. I wait for the whole as your policy express 1-day delivery and We pay for that.
Your customer service is very poor, I called them 18times and no one answering. Even your FB messenger, I sent an email and just replied to me that for delivery which I am aware of because of the online tracking but did not answer about where is my package?
No one calls me and update me if my package will be delivered today or not. The reasons why we include the number in your system, use it. So your clients will not worried and waiting.
If you have a question please call me [protected]
Please do something about this.
delayed shipment of expected package
I was expecting the package to arrive yesterday Nov 19, as also reflected in your tracking website. I cleared my schedule just to wait for the package. Until 8pm ive waited. Lo and behold nothing arrived! And then wala man lang advice or SMS notice na delayed or what yung delivery. Now i am still waiting. Your website says delivery was postponed but with no other update or remarks. It's frustrating. Called ur customer service twice. They also dont have feedback from that warehouse.
Lower laguna delivery team warehouse.
tracking #: 126900348795
Item was supposed to be delivered on 14th November. As per CS, delivery guy went to the address but was informed that consignee no longer live there, inspite the fact that the consignee NEVER moved nor change address/location since childhood.Howcome delivery guy didnt bother to call the mobile # provided?I have sent the landmarks (including pics and google maps link) but still item hasnt been delivered.Item is a wedding document and needs to be submitted asap.
no item received
Kindly investigate the package that has been sent 2 weeks ago from barretto olongapo city zambales branch going to diadi nueva vizcaya. My sister did go to the nearest lbc branch (solano) but the package did not reach that branch. Where the heck is the box? I lost my trust in LBC few years ago when my sister in law sent package from hongkong to philippines. The package is torn and half of the box is empty! hopefully i will find this box safe and sound! I will file necessary action if you guys cant track and deliver this package. Trust me I will!
someone encashed my lazada refund and it wasn't me.
Last week I went to LBC Mayon branch in QC to retrieve my refund from Lazada. Used the remittance code emailed by Lazada to me. Went in the morning of I believe Wednesday November 13, 2019. This guy morning shift rep Resty said they could not do money transaction even though the CS who preceded me was successful. Wasn't able to get my money that day and he advised me to visit another branch. I wasn't able to do so that day and until the weekend because I had a trip to Baguio. Yesterday i went to another branch Suki Market Branch in QC, only to find out it has been encashed in Tiaong Quezon Province. The one who claimed used my name and presented an ID. This is robbery! I am not nor live in Quezon Province, no one knew my remittance code besides Lazada, me and the representative from LBC Mayon branch. I need my money! No one is helping me! None of ur staff knows what to do, no one answers your hotline!
Attached is the name of the CSR who released my money in Quezon Province as traced by LBC Mayon
I am complaining about ur staff service
H, i would like to complain this female staff at LBC brgy. Sunvalley Bicutan (amaia condo bldg.)branch.
I was at this branch today at exactly 5:00PM with my 2yr old daughter for sending package/returning item to lazada. As hours pass by after 1 & half hour of waiting this female staff told me that she couldn't grant my transaction because it was already 6:50pm and the branch is about to close, so i ask her why she told me about the time policy so late? If she could tell me earlier than 7pm the costumers will understand it and to avoid trouble as well you know She start yelling at me blaming the guy who was her working partner in this branch and kept shouting that she couldn'y grant it because she is not the one who assisted me? I dont think this woman having her training before she worked this branch i dont know her name but i took a picture to send the complain. Please do an action she really don't know how to handle costumers and she terrible to the costumers.
One of your employee named Macarasig, Harriet Joy employee # 126832 was very rude to me yesterday she was very terrible in terms of assisting costumers, im waiting for almost 2hrs at LBC sunvalley branch with my 2yr old daughter suddenly at exactly 6:50pm she told me that she cannot process my transaction because the branch was about to close. I understand about the cut-off policy but one thing i couldnt understand why she wasn't processed my transaction its unfair for the costumer who's waited for almost 2hrs right? Then suddenly she kept yelling at me sinabe ko lang na sana gawan ng paraan kase 2hrs na ako nag aantay gutom na kame ng anak ko sana sinabe nya before 6:50pm na hindi nya maipapa process ang transaction ko right? Dinadabogan niya ako sabe ko irereklamo kita kase ganyan ka makipag usap sa costumer mo and Harriet Joy said "Sige ho ireklamo niyo ako kahit san lbc pa"she provoked me to explode pero kinalma ko sarili so i want to complain ur employee para madala siya marami na kame kagabe galit sa kanya pero ako lng nagreklamo. If i have a chance to meet thos girls na nakasabay ko kagabe pwede sila witness. Please take an action with this woman hindi ako magagalit kung walang dahilan at kung hindi niya ako binastos.
retrieval of bank document
Good Day,
Our Company requesting for retrieval of document and these are the information.
*Tracking No. [protected]
Product: Avs
Content: Document
Origin: Balanga City, Bataan
Transaction Date: Jul 25, 2019
Shipper
Name: Bataan Cooperative Bank
Contact: [protected]
Consign
Name: Jeannie L. Lugmoc
We are looking forward to this complaint letter.
Can u please inform us regarding the retrieval of the said documents. Our Board of Directors are waiting for the answer.
delivery
Dear LBC,
We have lost communication and track to our package. We have called multiple time you customer service and we have been given a lot of different answers! The Package was sent fom iloilo 15/11/2019 with customer numbers [protected]
And should be hanaded over 16/11/2019 but your delivery team did not deliver it. And now they are telling us the address is incorrect in your system. whos responsible is it to encode the information in your system. In the package it is Loud and clear the address is 14a 4f cambridge Village cainta Rizal. They already told us to re deliver but as I track it in your website same satus is showing! Could you please hive us the right information WHEN are we going to receive the Package!THANK YOU
The picture below was taken from iloilo
item was not delivered
Reference number [protected]
On Novemeber 11, 2019 I received a message from LBC saying that my item will be deliver on that day. Upon tracking my item, it has been delivered on 11/11/2019 BUT I never received any calls, and I never received any item on the said date.
Please let me know where is the item and who received the item. Please investigate and free to contact me at ronel.[protected]@yahoo.com. Are you able to take back the item ONCE YOU INVESTIGATED THAT YOUR PEOPLE DELIVERED IN ANOTHER ADDRESS?
shipment issue
i have been tracking my package all day it says ready for delivery please expect delivery anytime and then there was shipment issue contact customer service. ive tried all mediums to get in touch and yet nobody was picking up my call nor my email. i need the package. if you say contact customer service make sure that somebody is available to answer
1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to start the process of filing a complaint.
3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have with LBC Express. This title should be clear and to the point, allowing readers to understand the nature of the complaint at a glance.
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:
- Service issues: Delays, lost or damaged parcels, or poor customer service.
- Transaction details: Dates, tracking numbers, and any relevant receipts or transaction references.
- Nature of the issue: Describe what went wrong with your delivery or service experience.
- Resolution attempts: Outline the steps you took to resolve the issue with LBC Express, including any communication with their customer service.
- Company's response: Detail the response or lack thereof from LBC Express regarding your complaint.
- Personal impact: Explain how this issue has affected you personally, whether it be inconvenience, financial loss, or other impacts.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with LBC Express. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that the information provided accurately reflects your experience and that your desired outcome is clearly stated.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates from LBC Express or other users. Engage with any replies to provide additional information or to follow up on your complaint.
Overview of LBC Express complaint handling
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LBC Express contacts
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LBC Express emailscustomercare@lbcexpress.com100%Confidence score: 100%Support
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LBC Express addressSM City Cebu, Cebu, Philippines
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LBC Express social media
Most discussed complaints
My son called me a liar 43 (opinions to this review) tracking number is not working 5 (opinions to this review) delivery team 2 cebu city, cebu 4 (opinions to this review) shipment issue. please get in touch with us through our official customer care channels. 2 (opinions to this review) Package delivery tagged as refused but not delivered nor attempted to deliver 1 (opinions to this review)Recent comments about LBC Express company
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