LBC Express
reviews and complaints

Sender: pete aldaba (pro scoot)
Recipient: ronnel dorotayo
Origin: biglang awa
Destination: iligan

Last april 29, 2019, I delivered a box with 3 items bound for iligan city. But when received by the customer (mr. Dorotayo) 1 item was missing, a motorcycle carburetor. Signs of tampering were noticed by the lbc staff in iligan.
The lbc tape was cut, the box was cut and covered by a new layer of tape. Please see attached photos. Please investigate asap. Hoping for your immediate response

Pete aldaba
[protected]

Good day!

Complain ko lang sana yung Employee nyo sa LBC Parang Marikina Branch na may adress na 106 Gen. B. G. Molina St., Marikina, 1809, Metro Manila. Ang pangalan ng employee ay sina Janine Salanggo at EJ Santos. Nag padala po ako ng documents noong March 30, 2019 pero hanggang ngayon May 03, 2019 hindi parin nakakarating sa office namin kung saan ko inaddress ang delivery. Ang Tracking No. Ng pinadala ko ay [protected]. Hindi rin daw nila matrace sa website ang tracking no. Sobrang mahalaga po kasi sakin ang laman ng package ko, ang laman po kasi nun ay puro resibo na dapat ay irereimburse ko sa office namin para maibalik yung nagastos ko kaso dahil wala nga po yung mga original na resibo ay ayaw nila akong bayaran sa nagastos ko. Sana po ay matulungan nyo po ako dito sa proboema kong ito. Maraming salamat po

Narito po ang copy ng lbc receipt ko katunayan na nag padala ako noong march 30, 2019 sa parang marikina branch

Araming salamat po

Based from the tracking number, my package is at Olongapo since May 1, 2019, which says there that it will be delivered within the day. However, as I write this complaint (May 3, 2019, 6:11 PM), I haven't received any package. I have called the Customer Service hotline 3 times already and their answer is always the same: Shipment issue is due to lack of manpower. I can't even pick it up from a branch because the package is at certain warehouse and there is no phone number at such warehouse. The first time I called, the CSR said they will make a report to expedite its delivery. 2 days after, nothing. Is it the customer's problem that there is lack of manpower?

LBC Burgos Street, Butuan City. Personnel are too slow on their performance. I arrive at arround 4pm today May 2, 2019 and its been 50 minutes has passed and I am still not intertained with my transaction which is to receive money. Please make immediaye action to this matter. Tbis is not a good or excellent service... They must be punished for being a slow...

The package was picked up by my customer dated april 24, 2019 cop at lbc san fernando la union. Until now, may 2, 2019 I have not yet received any text from lbc for the reference number that I needed for me to claim my client's payment! Why do you keep us waiting for too long to claim our money? Please do something about this! Tracking number [protected] cash on pick up at san fernando la union branch. Give me my money asap!

Last April 29, 2019, a package with Tracking # [protected], bound to Limay, Bataan was scheduled to be delivered on that same. But it was reported with 'Shipment Issue'. On the following day, April 30, 2019, the package was scheduled again to be delivered, but the receiver did not receive any package on that day. We write an inquiry to the customer service and contacted some of the LBC Branches in Bataan. According to them, on April 29, a 'Vehicle Breakdown' was reported from Balanga LBC Delivery Team and it was rescheduled to be delivered on April 30. We should expect delivery until 7pm. My client waited the entire day for the LBC delivery team to arrive but there was no presence or any signs of them that they've made a delivery to the address stated in the package. Upon checking on the LBC Track & Trace dashboard, it was reported on April 30, 2019, 'Payment Issue' when there was non-delivery of the package.
This is very disappointing. They have made false report regarding the status of the package which was not delivered for two consecutive days. It came to my attention that the LBC Delivery Team, in Balanga Bataan were the LBC warehouse is located has the worst system in handling and non-delivery of packages. They would often report it with some issues when in fact they did not made any delivery on the date and address specified. They did not even contacted or call the receiver, given that the phone numbers are provided. There was no any communicatiom made by the LBC delivery team at all. Apart from that, packages were also mishandled by the LBC personnel in that warehouse. There were reports of packages/boxes being tossed in the air/thrown like a ball or a coin. These packages may contain fragile things and must be handled with utmost care. This kind of services must be stop and this is already a deterement to the integrity on the company. It is my prayer that this complaint/issue must be given immediate action/attention. Please investigate your Delivery Team especially in Balanga, Bataan. I hope that the package bearing the above tracking # is still in good condition. A family awaiys for that package for a very special occasion.

Im working abroad so i asked my mom to send my creditcard from Bacolod to Batangas so my friend can bring it to me. Sent last April 12. Today is April 30 and the parcel wasnt delivered yet. My friend is already onboard yet the parcel is not yet received nor delivered to their house. As per lbc express website, it is ready for delivery since April 25. Pls!

I always call their customer service staff but they always promising that my item would be delivered. It's been a month! Then I go to the branch where I deposit my item and they send them a lots of email to please deliver it in mariveles branch (because that item is in balanga bataan ware house and take note: they did not deliver it — it os not for pick up) then weeks passed they return the item! (the hell) then I paid another 185 pesos just to return the item to mariveles (ayokong gamitim ito pero ambobobobobo idiot mga tao nyo) until now they post that it was on the branch - april 29, 2019 but my client said that (sabi ng tao duon bakit wala pa dto dapat nandito na yun tanga ung tao pa ung tinanong) urrrgh! What's happening lbc!
Tracking no.[protected]
Esmeralda siva
Pasabugin nyu nlng ang bataan branch nyu please!

sa lbc ako lumapit para mapabilis ang transaction pero d ko inaasahan na hnd pala mapapabilis.ang masama pa nito nawala paung pinadala ko.please baka nmn ipush nio mahanap ung pinadala ko.sa business ko po un eh.kc kng talagang f un makita totoo na magnanakaw ang mga taohan nio.sa rizal ko pinadala sa lipa batangas natengga.ung 2 days ngng 20 days na at isa pa hindi iisang shippment ang nawawala kundi dalawa na magkaibng araw pinadala.nasira na ako sa customer ko mas lumaki pa gastos ko.pls nmn tawagan nio ang warehouse nio sa lipa city at talagang nakakahighblood cla.

The document that I, Donnabelle Felix sent last April 25, 2019 6:13:49 PM at Robinsons Pioneer has not been received by the consignee Henry Tutor of EEI Corp. But when I checked LBC tracking service, it says it has been released to Yolly Cruz. But there is no Yolly Cruz working in EEI Corp. The document should be directly delivered to the consignee written in the courier pouch. Why did they deliver to an unknown person?

Parcel status was ‘failed delivery', so, I went to LBC Odi to personally pick-up the parcel but was advised they couldn't locate the parcel as it doesn't have a tracking number. I provided them the Cpost Tracking number. Told to check at their Citra Mina branch if they have parcel. Went to Citra Mina and was informed that all Shopee orders were already forwarded to ODI. So, i just went home and waited for Monday.

Yesterday, A delivery guy named ‘John Palisbo' texted me asking if I want my parcel to be picked-up or delivered. I got a ring for a short seconds and i wasn't able to answer the phone. Weird thing is, why would a deliver guy ask me if I want to pick-up the parcel if it was for a door-to-door delivery. I waited whole day and got no parcel. I checked the status online and it says ‘consignee unknown no response'. I texted him that my item is for a door-to-door delivery (will attached the screenshots), and then, he texted me back using another number, asked me to go to their office and do the yawyaw ‘magbunganga'. For the record, this is not the first time I encountered issues at LBC branch here. Last December, my parcel which is also a COD took almost a month before it got delivered.

Earlier today, I texted him back about the inconvenience he got me in. He responded and even called me. I also tried to ring him. The irritating part was when he called me ‘gago' - thy to me is unjust vexation. He keeps on insisting that i go to their branch. So, I told him it is up to him if he's going to deliver the parcel or not.

To cut the long story short, I want this man be removed from his job. This has been an insulting and irritating journey to getting my parcel.

I'm very disappointed with this company. My fiance was shipping me some very important documents from the Philippines to NY. I gave her all of my information, and when she filled out the paperwork they told her that my street name was incorrect. It was the middle of the night here in NY, so she didn't call me to verify and just took their word for it. When I saw the receipt in the morning I saw four mistakes on it. FOUR MISTAKES! The street name of my address was misspelled, my phone number was incorrect (they wrote the 1 [country code] as one of the 10 digits, and excluded the actual 10th digit of my number), her return address was also misspelled, and her middle initial was incorrect. I tried to call customer service about it, but they couldn't help me. They said that my fiance has to go back to the shipping office to resolve it. I hope and pray that they still have it in their office, and that she's able to get it back along with a full refund.

We received a text message from lbc on april 27th that our shipment is ready for delivery within the day. We took the day off and did not even attend to important events because of this. Now, they are saying they can't locate the address. Lbc? Really? How can lazada and shoppee knock on our doors to deliver the package?! This happened numerous times already lbc. Dont make us escalate this to dti.

Hi good afternoon po
Ask ko lang po sana kung nadeliver po sa iba yung order ko?
Kasi chineck ko po yung trackinv number ang nakalagay po e nareceive na siya kagabi april 26, 2019 at 8:05pm.
Eh inask ko si lola ko wala daw po nakareceive sa kanila at wala rin dumating na LBC motor or lbc truck at hindk rin po tumawag sa akin yung lbc na nagdeliver.
Thank you po

I was expecting to receive some delivery last April 24 kaso I was out of town kaya nag instruct na lng ako sa ate ko na siya ang mag receive kasi paid na yung freight. Sabi ng delivery guy hindi daw nya idedeliver kasi may babayaran pa. Pero sinabi ko na binayaran na yun, hindi niya binigay yung item. On the next day, try daw niya ideliver ulit. Pero sinabi ko sa branch ko na lng kukunin kasi nagkasakit ako, mga friday na ako makakabalik ng cebu. Heto, pumunta ako sa gaisano grand jai alai branch ng lbc para kunin yung item pero sabi dun wala ng denilever. Nagtext ako sa delivery guy tapos nagreply siya na nasa main daw yung item ko. Hopefully makahelp kayo rito. Thanks

Hi! I was supposed to receive a package from perfume philippines today, April 25, 2019. But I received an email notice of delivery failure due to reason that I was out of the office when I have not even left. I even asked our guard but he said there was no delivery from LBC. So I called your Maliwalo, Tarlac Hub to confirm and a certain PAUL CAPULONG answered the phone. He was very disrespectful! I was just asking what could be the reason why the delivery man said that I was out of office and he answered that he does not know with a grumpy voice. I suggest he should undergo training on good customer service and telephone etiquette. He even said that how he treats a customer depends on how the customer approaches him. I am sure I am not the first customer who experienced this kind of treatment by Mr. Capulong.

I hope you could do something about this before another poor customer will be mistreated the way I have or possibly experience worst than me.

Thank you.

RASHIEL BIE
Tracking No. [protected]

Hi LBC customer care,

Hope you will address my concern regards in my LBC remittances as one of your beloved customer who always use your services in regards to COD/COP/brach collect system.

Am just alarming as I didn't received any text messages from your service in regards my delivery for the past 2-3 months already and seems I missed some remittance for those parcels that I've delivered.

Also I need to complaint regards to my Brach Collect for the past 3months now and still no updates given if I'll be getting that money. Hope you can help me as I need to report this to DTI. What I want you to do is to give me all the reports that I've delivered and list of remittance that your company deposit already in our account, under this
name: Eduardo Carable with BPI island [protected].

I need your report starting January so I can track everything if I what you've missed.
Simple lang po need ko para macompare ko seems marami na po kayong namissed I already advised your manager here in Taytay Branch and SM taytay Brach and signed papers for my complaint and email you guys na mag cocomplaint ako sa DTI as well.

AGain need ko po nang report from January 2019 until now lahat ng list ng pinadala ko and if nadeposit na para macompare ko since wala na ako narereceived na text from your team.

Here is my details:
Eduardo E. Carable
[protected]
BPI island [protected]
26 dalanghita St Taytay Rizal.

Brach collect missed last year is almost 4k please check as well for last year kung kelan nyu sinimulan yung process ng branch collect.

Hi,

My family just received my box. I am OFW from UAE.
Is this the service you are giving to your client?
Your company is a thief. I gave my trust. But when my family open the box. Its nothing?

I will not use your company and will never recommend to my friends.

You waste my money and time. You dont know how hard to be apart from family and how hard is the work here.

Make an action here !

Br

please contact my consignee number [protected]. na e pick nalng nya sa branch nyo jan sa mareviles ang items nya, sabi ko sa teller nyo dito COP bakit COD ang nilagay.. d nakikinig ng maayos pro checka lang..
sana po gamitin nyo naman ang contact number ng consignee pra d po masayang mga shippments namin..
[protected] yan po tracking number. salamat po.

Hi, no one is assiting me regarding my complaint, sent docs last apr 22, per checking merly manlansan (unknown to recipient) received the docs. Specific address was declared, name and nunber of recipient was also indicated. You dont even call the recipient prior delivery. Docs should be delivered to the right person. It has confidential info inside. Pls locate and send it to the right person. Appreciate if you could send email to me chiel. [protected]@gmail.com. Thanks