LBC Express
reviews and complaints

Ano po silbi ng contact no ng recipient kung hindi rin mag inform ang branch kung may delivery or for pick up? Walang silbi ang number o walang silbi ang mga tao ng branch? Tapos pag hindi na pick up return to origin. Whats the logic then of putting in the contact no? Nobody is even answering their phones. Equates to inefficiency or being inutil. Kindly look into this. Happened several times.

When one of my box ([protected]) arrived, one of my daughter sign off the boxes unknowingly one of the box is half empty. According to here, after the (2) delivery man left, she started to look around the box and suddenly she noticed the the lid/top cover have seam (split open) so she waited for my wife jenifer - the recipient) arrived, she also investigate the box. Both of them have the same assessment that one of the box which is on top of the other box have open seam on top (side). She opened the box and surprisingly found out that it was half empty. The following items are missing; 24 cups of cup o noodles, 24 pieces chicken ramen, 4 large butter milk, 2 large shampoos', 8 concrete bits, 1 box of masonry screws, 4 pack of spaghetti, tile tool, 5 colgates toothpaste, 8 tooth brush, a large bag quaker oats.

Tracking Number: [protected]
Senders name: Holly Caling
Reciever: JM Rongcal
My package was sent on Aug. 14, 2020. SFO Warehouse received the package on Aug. 19, 2020. It has been in the warehouse for almost two months with no updates. I have sent through air. And have also contacted customer service. Nobody has given me any update about what has happened to my package. Everyone I called passes me onto another person and just states the same thing that I should just call back again the next day and follow up AGAIN. Doing that, everybody has just given me the same response and I want answers! I am not getting my money worth of sending a package and receiving end will get it for about a month not 2 months or so. It is ridiculously taking long and nobody is giving me any status of my package. I want answers of what is going on with my package and I want someone to do something about it not just constantly filing a report with no actions done.

LBC-SM Baliuag, Bulacan, Philippines Branch - I've sent documents for delivery to Caloocan City last 09/10/20 with tracking number [protected] and still undelivered as of today 10/2/20.

The initial error message was it was an incorrect shipping address though landmark has been clearly stated on it. So, we changed the billing address after 4 business days of tracking it but still it keeps on saying that the "shipment is with a concern" looks like the documents are not being re-delivered to the new address.

The representative from the said branch has been sending follow up emails but still unresolved.

I am a very DISATISFIED customer given that these are legal documents and I felt that it is not safe to send shipment via LBC.

Attached is the copy of my receipt.

Note: there are a lot of my colleagues sending documents to the said address and the recipient are able to receive it. Looks like this was a negligence.

POOR CUSTOMER SERVICE! WASTE OF MONEY AND TIME

May concern ako tungkol sa parcel ko. Last june 22, pa po ito naiship via lbc. From davao city po ako, then by july 20 my customer updated na tumawag po ang lbc sakanya na marereceive na sana ang parcel to manila, pero late ko na narealize po na she changed her shipping address pala, & mali ang na indicate ko na address. It's my fault po talaga kaya delay ang delivery nya. Then for the past few months po, im tracking the parcel and na return po sya sa shipper, so nasa akin at hindi ko po alam kung saang branch. I'm so busy with my online class po & can't find time to visit lbc branches po and limited din ang actions ko outside kasi im 20years old, strikto talaga ang guards sa pagpasok sa malls because required is 21years old & above lang po pwede.

Ang concern ko lang po talaga, kung pwede saan ko malaman nasaan na branch ang parcel ko & if pwede ko pa ba ichange ang shipping address. — details:
Tracking number: [protected]

(to be changed) shipping address: bergonia's bakery (beside iglesia ni cristo local ng magbay) purok 6, barangay magbay, san jose occidental mindoro

Customer service is so ridiculous calling them but still haven't resolve my issue which caused by their incompetent employee as well for encoding wrong address.

Story:
Item received on sept 18 on your hub and received at delivery hub by sept 20, then it got returned to hub without attempting to deliver. Called sept 23, rep mentioned due to incorrect address (by the way on my record form and shipper's form the address is correct) told rep the address to correct it then rep said will redeliver. As I checked the website to track my item, it has a status shipment has an issue so I called lbc customer again and told me again that the address is incorrect again!. Sept 25, called cs again and kristine told me that I will received the item by monday or tuesday (sept 27 -28). Checked website again by sept 28. Item returned to shipper again and will an update within 2 days. Contacted the shipper and told me they already ask lbc to reship the item. Called oct 1 all the rep that I spoke with hung up on me after hearing the issue. Asked for supervisor and promised me that they will call me back. Called again today oct 2 because no one calls me back, I spoke with jinky, derek, jp and brem, and they hung up on me again.! How rude and unprofessional!

If there is a way to sue you, I will do it. This is not the first time it happened. And you know what, the shipper also haven't received the item that you said was already returned!

ilang araw na po yung pinadeliver ko..bakit ang tagal malapit na pasukan, puro nlang daw na late yung package nkarating na sa cebu bakit ayaw pa ipa deliver? nasa cbu na last month nung sept.30 2020, hanggang ngayun hindi pa pina deliver.

How can I get my order? Your delivery man took off and never waited for me outside the building of my workplace. I ordered a shirt from Lazada and I was texted that the order will be delivered. it is best if we could get a number from the delivery man so we can contact him. it happened yesterday October 1, 2020 in the morning here in LGU Manolo Fortich Bukidnon. Here is my number [protected]. I hope you will accommodate my concern. thank you very much!

Always saying that for delivery already yet, documents are not received. Keep coming back and forth from Manila to Batangas and vice versa, the delivery staff is saying that unknown resident, but I am a resident of that barangay since birth and we sometimes order via online like Lazada and Shoppee but they can deliver right away with the same address and details provided.

Please investigate and help me get my document ASAP.

Good eve po., Narecieve kopo yong package ng nanay ko., At ng buksan ko po tumabad aaakin ang puro basag na bubog, . Basag na po yong front glass ng oven which is di ko na magamit, di lang po ito ang unang pagkakatain na nagpackage kami ng ganito at first time lang po namin mabasagan, please anong aksyon ang gagawin nyo ngayong di ko nato magagamit... Pano po yan.. leaving with my contact po., Please.
[protected]
[protected]@gmail.com

From united arab emirates to mindanao general santos city pick date july 12, 2020, until this date sept.28, hindi parin na receive ang box.more than 70days waiting na po, expecting days 45-50 days, super delayed, sana po maiwasan ganito issue.

Hi! I am filing a complaint regarding delivery or shipment issues on one of your branches in Calabarzon which is the Upper Laguna delivery team. my shipment was dated September 13 and up to this writing there was no update whatsoever on my shipment. The last update was Sept. 15 which is en route to Upper laguna delivery team and that's it. When will this parcel be delivered? I am only from the same region and yet it took 2 weeks and counting to deliver my parcel. Where is the "Hari ng Padala" there, you are almost going to be "Hari ng Sablay".

These are the tracking numbers just in case, [protected] and [protected], the second one was accepted Sept. 26, 2020.

It's been 4 days and the status of the shipment is not changing. Please do something about this or give me the real time status of my parcel. I've been waiting for too long.

I sent the package to the customer 10th of august for cash on pick-up, after of almost a month the package was ready for pick up on the 3rd of September so the customer picked up the item on the 4th of September but until now, I still don't have the payment for the shoes that i have sold because the website it not yet updated or i mean LBC's system is not yet updated that the customer already picked up the item. the customer already sent me pictures that he already have the shoes, but still I can't have the payment?! I badly need money the reason why I sold my shoes but now it's almost a month from when the customer picked up the item and i dont have the money still. I've tried contacting LBC multiple times, but the last email i received was on the 18th of September saying they already escalated the issue. I keep asking for updates but there none until now. I'm really worried and i dont think LBC is taking any action regarding my concern

My shipping items I sending at your branch at cash and carry mall taguig last september 18. 2020, going to cabuyao calamba laguna, now is already 26 of september, my package haven't arrived yet. I thought if luzon area maximum 3 to 4 days only? It take so long, like u shipping at visayas or mindanao. Pls improve your service, to make your client satisfied.
Thank you and have a nice day

here is my parcel tracking number [protected]. Pls do something

Sept 18 2020 pa pina lbc galing lang sa manila, sept 22 nanjan na sa lower laguna, Tagapo Santa Rosa lang ako bakit until now wala pa? ano ba yan? ang liit liit lang ng item na un, di nyo pa naisingit, pakibilisan naman. ninyo at kailangan na un. Tracking no. [protected] pls lang ihabol nyo yan today, baka gusto nyo panindigan ang motto nyo, na we like to move it, bakit parang hindi naman nag momoved?

I went to lbc manggahan general trias to send a package to my friend, which they told me that it has to be in a box. They didn't have the initiative to offer me a small box or any suitable box for my item. They are very rude to their customers. I was in line together with the other people and I ended up going home still with my package. Its a waste of time and effort. They don't deserve to have a job, there are a lot of people who is more deserving to have that job.

Goodmorning, I want to file a complaint about our box from usa that has been stucked in taiwan. Upon tracking online, it arrived since last september 13. Normally within 4 days right after the arrival in taiwan the package is already in thephilippines. I have been calling hotlines and email customer service but of course they just depend on what they see in their system. Kindly act on this matter please. The box is really very important

Tracking numbers
[protected]
[protected]

It was 2 weeks already since the document was sent to my husband till now didn't received yet.. I asked somebody to looked at digos branch but told him it was not there.. Yet the tracking says it was there since sept 16 received by authorized person name gina.. Why don't you call the receiver since the contact number is indicated.. That's an important documents were badly needed..