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The refund in shipping fee did not yet refunded
Tracking number: [protected]
Delivered: August 14, 2021
Place of delivery: Calapan Oriental Mindoro
Amount to be collected: Php 770.00
The COP COD did not yet refunded. The cargo already arrived 3 weeks from now but still no text message received from LBC Calapan Branch. It took me almost 3 times going to our LBC Branch to get an update about my complain but still no action done.
Desired outcome: To received the amount of shipping fee as soon as possible.
I am complaining about a staff on LBC pateros branch
Hi
Today i shipped products at one of your branches in the phil particularly in Pateros.
I told her it is for COP .Your staff didn't even bother to ask me regarding the price cost of my items. She just put any amt on the declared products and just put the shipping amt on my receipt. I return also to the said branch and ask help for amendment regarding the price of my items but they said they couldnt amend it anymore as it was alaready encoded on the system.I am an online seller what if the buyer is a scammer and wont pay my items once they received them. I also need money and your staff is so rude you should hire staffs which are more accomodating.
Desired outcome: I want proper sanctions to be imposed on the staff who assist me today
Staff member
To whom it may concern
I'm complaining about a staff in Catbalogan Western Samar Philippines
Her name is Leah Narit I send money to Leah for my wife for a few years now Leah is getting all my money I want my wife to open a bank account but Leah insist I keep sending my money to her plus I send to another friend Leah gets the mctn number sign's off & keeps the money that is fraud please help me please Leah is no good Leah is an educated woman taking advantage of my none educated wife
Best Regards
Brendan Nugent
Desired outcome: Termation
Leah sign off on this a kept the money
Non activity on website. Parcel not received
On August 19, 2021 Gogoexpress rider pick up the Parcel. The person who will receive it is claiming she haven't received the parcel. We tried calling their telephone number on their website but it only repeats the option menu over and over again. We also sent an email to their customer care Last Friday but they only replied on Monday and told us that they will only follow it up on their assigned team. It has been 13 days and until now there is no activity on their website.
My credit card delivery
I didn't receive my BDO credit card. And it was being returned. My address being given is correct. I tried to ask for assistance at LBC physical store, they tracked through the tracking number and said that it was already delivered but failed to find my home address. And ask for 2 random people if they know me. How come that they can't locate my address? It seemed that they really didn't tried to locate it.
Tracking numbers are:
[protected]
[protected]
Landmark of my address:
At the back of San Francisco Parish Church, Pulilan Bulacan
Desired outcome: Deliver my credit card as soon as possible.
Shipment # 371008350367
Please be informed the parcel with tracking number 371008350367
is no where to found.
I am expecting it delivery at FDA Alabang instead it was delivered at FDA Stermall and now it is no where to be found.
it is important document.
Drop Off Shipping
Bakit naman gnyn yung service nyo, kaya nga kau nanghihingi ng details kng saan idrop off (COP) tps sa ibng branch nyo idrop off yng parcel? napaka inconvinient ng service nyo nagbabayad nmn mg tama sa sf nagtaas pa nga kayo tps gnyn? Ayan nakaattached yung copy ng text galing sa LBC Burgos pero sa LBC Xentro Mall dapat siya. Baka pwede niyo nmn bgyan ng action ung mga gantong cases? nagdouble sakay pa yung tao na kukuha alam niyo nmn ngaun pandemic tps ganyan.
Mabagal na serbisyo ng LBC
Asan na po na u ng box ng LBC tracking no. [protected] kasi po ung laman nyan Pa expired na next month tapos kapag dumating yan na kulang at sira na u ng item na inaantay KO dyan magcocomplain talaga KO makikita nyo among petcha na... Tumagal na yan as taiwan hangang ngayon tengga pa din.. Ano Plano nyo dyan ha... Pagbakasyonin pa ng matagal dyan as lugar kung asan mn yan ang dami KO nabasa na poor service nyo.. LBC lower Laguna...
Desired outcome: Action at mabilis na systema sana
Damaged items
They delivered parcel and the products inside of it are damaged. They said it will have an investigation first but I need to refund it. I don't even know how long it is.
Desired outcome: Refund
Parcel Tracking
Why can't I track my order? My tracking number is [protected] and has been supposedly shipped last week. I just wanted to track and know the status of the parcel.
It seems that your system is not updated. Hoping you can update your system for better experience of your customers. We are greatly affected by this poor website and a lot of issues are also posted here due to that and staff hospitality.
Hoping for your immediate response on this.
Thank you.
Desired outcome: Update of system and tracking of parcel.
parcel not delivered on time
yesterday i already texted by LBC that my parcel will be delivered and they told me also to prepared my payment. so i did! but till the day ends no delivery was made! i really need the item. and i checked to the LBC tracking it says that this shipment is with a concern. what can i do?
tracking#: [protected]
shipper: karla pacheco
sampaloc manila
consignee: ruthgar biscocho
ILIAS CARAY ST POVLACION 1 LAUREL BATANGAS
My package from Singapore
Tracking number: [protected]
Hi! I would like to make a complaint! My package has been in transit from manila since august 14! And I emailed lbc many times and all they could reply is that the package is still in transit! Its already been 13 days! From manila to bacolod! No update in there tracking system! Based on there website delivery lead time packages from manila to visayas only takes 4-6 days!
Desired outcome: DELIVERED MY PACKAGE BY FRIDAY AUGUST 27, 2021
The product is never been delivered
they delivered the parcel last saturday August 22, 2021 but after that they never delivered it again nor contact us. Idk what happened to the product it's been a week na but we never received my product please deliver my parcel. I need it
Package not re-delivered
I have been contacting LBC since monday to make a request to re deliver my package but unfortunately everytime I call back on the second day they will tell me that there was no request made and it's already the 3rd day. I need the package urgently because it is an important document and I'm concerned that the office will be close again when they deliver. All I want was to re-deliver my package but there was no progress at all. I was frustrated to know that there was no request for re deliver where in fact I called several times just to make one.
Desired outcome: I want to my package to be delivered again
Service
I want to complain the behavior of your staff named Amer Magpantay who is assigned at LBC SM city lipa-batangas. He assisted customers really bad and very impolite. Please make an action about his very bad behavior.
Desired outcome: PLEASE IMPOSE A DISCIPLINARY ACTION REGARDING HIS BAD ATTITUDE
Services
Paki bigyan ng memo yung customer service sa sta. Maria branch counter 4 at around 2 to 3 pm this day august 24, 2021 (lbc front of municipality of sta. Maria beside aub bank) corazon de jesus branch brgy. Poblacion of sta. Maria bulacan after ko pumila ng kay haba haba kung pede ipasama sa kakapunta lang dun na kasama q sabi fill up saglit pagka fill up q bumalik din aq agad at mahaba na pinila q pinapila nya pa rin ako sa pinakahuli basta naka sexy short inuuna nyang customer service na yan eh yung naka sexy short na yon sumingit lang wala kasing number na pinamimigay.
Desired outcome: TERMINATION OF YOUR STAFF
LBC staff
She told me she didn't know what to do with the returned items to singapore from nike international and she was rude arrogant and disrespectful.
She let me feel so small. She asked lazada or shopee? I said no, this is a returned items from nike international singapore.
She said I don't know what to do with this. Go to other branch. My system is offline.
4 cargo boxes sent from USA to Philippines not received to final destination
I sent 4 large boxes (cargo) via this company hoping for a safe shipment but what I was promised by the office clerk at LBC verbally and as per website information my cargo has taken ages to surface and in fact I was told by the many answering service representative that I've spoken to, on their tracking system it still remained some where in Hong Kong and there's no way of getting hold of anybody to inquire about it. As what the representative has told me (by the way I've called at least 5 times already), their response to me is that "We're still waiting for update ma'am".
Desired outcome: just deliver my cargo/boxes to the intended destination.
Customer Service
Hello,
I'm writing to inform you that the rep named Karen Penaflor at Deca Homes LBC branch is rude and not attentive.
When she handled the money to me, she seemed uninterested to hand it over to me. This happened to me. She easily judged people of being minority. If the customer has had bad times, she should not at least reciprocate that act. She should maintain the composure of being a LBC agent.
I'm a customer of yours since before. That action from her would diminish my desire to be loyal with your good office. May you file an incident report to her?
Please tell me that status of this application.
I need an explanation and a response.
Package/foods
We went to LBC Concepcion. Honestly we didn't know that the package is for Pick up because the seller did't informes us. The name of the receiver is my Father but he is sick. He can't walk thats why he asked us to pick up the package. We have his valid ID with us (cause we didnt know what we actually need) but when we went to LBC Concepcion the lady told us we need Authorization Letter. LBC Concepcionnis 30mins drive from our home! I ask her if we can just Video Call my father because dude! IT IS THE SAME THING! THEY WILL BE ABLE TO CONFIRM THAT IT IS MY FATHER! BUT THE LADY IS SO RUDE AND SAID NO! YOU GUYS HAVE THE WORST WORKER. I KNOW THET HAVE POLICY TO FOLLOW BUT CANT WE HAVE A LITTLE CONSIDERATION SPECIALLY WITH THIS TIME OF PANDEMIC?
The LBC Branch is at L. Cortez st., Concepcion tarlac
This happened on 08/22/21
Desired outcome: Please teach your people basic CUSTOMER SERVICE attitude.
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3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have with LBC Express. This title should be clear and to the point, allowing readers to understand the nature of the complaint at a glance.
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:
- Service issues: Delays, lost or damaged parcels, or poor customer service.
- Transaction details: Dates, tracking numbers, and any relevant receipts or transaction references.
- Nature of the issue: Describe what went wrong with your delivery or service experience.
- Resolution attempts: Outline the steps you took to resolve the issue with LBC Express, including any communication with their customer service.
- Company's response: Detail the response or lack thereof from LBC Express regarding your complaint.
- Personal impact: Explain how this issue has affected you personally, whether it be inconvenience, financial loss, or other impacts.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with LBC Express. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that the information provided accurately reflects your experience and that your desired outcome is clearly stated.
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9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates from LBC Express or other users. Engage with any replies to provide additional information or to follow up on your complaint.
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LBC Express emailscustomercare@lbcexpress.com100%Confidence score: 100%Support
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LBC Express addressSM City Cebu, Cebu, Philippines
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