LBC Express
reviews and complaints

my girlfriend shipped the package last friday November 8 2019 from libertad bacolod lbc branch to eastern samar... before that we ask them what is the nearest lbc branch in eastern samat that accessible to the receiver they told my girlfriend that borongan so we trusted them then we contact the receiver ot the package and she told me its not borongan its guian eastern samar borongan will take 3hrs to travel but in guian its only 1 hour so we told the lbc bacolod libertad branch on that matter they told my girlfriend that they emailed the borongan to transfer the package to guian upon arrival but until now the package in is still on the lbc that we dont know what happened to the package my girlfriend go to the lbc libertad branch and they tols my girlfriend to wait another week this not ok for me that package is our business and the our costumer wich is the receiver is already complaining plsss i to much trusted lbc for shipping my products but this is not acceptable for me its already a week and then they will say to my girlfriend to wait another week? come on plsss make some action to this thank you

I was trying to negotiate if I can use a soft copy of my i.d because i forgot to bring the hard copies of my i.d. The staff didn't even look at the soft copies of my i.d, i was showing 2 i.ds, instead she insisted that i should present a "physical" copy of the i.ds. When asked what they will do with the "physical" copy, do they have to photocopy it? They didn't answer.

Napadala ung package November 11, 2019. Nag arrived sa Pulilan Delivery Team noong November 12, 2019. November 16 na ngayon wala pa din fun sa branch na dapat dun ko pipick upin. Ano nangyare? Wala man lng ba kayo official site pra man lng mag update or iupdate man lng ung dun sa Application kung ano na nangyayari. Hnd yung ganito na naghihintay kami sa wala.

When the consignee received the package with tracking number
-[protected]******opened
-[protected]******Opened
-[protected]
-[protected]
-[protected]
two of them were opened (see above with marked) and we lost valuable items take note this is my second time that our balikbayan box was opened but we previously keep silent because we lost only toothpaste & soap. However, this time i must file a complain because we lost expensive tools Such as: 1) 16V-DC drill machine 1 set
2) DC welding machines 1 pc.
3) Main Door Knob & Hinges (Made in Spain).
4) Grinder 1 set
Please investigate LBC cagayan de oro team, 99.9% they are the culprit.

Good day!

I was informed by my bank that they have shipped my credit card using your service. I was supposed to receive it by first week of November. And i haven't received it and it's already Nov. 14. Now the bank informed me that it was received by a person whom i don't know.

This happened twice already. We have people in the house to receive the package knowing that we will be expecting one. So there's no fault on our end. Imagine my credit card being used by someone I don't know. It freaking sucks.

I suggest you make it a point that, your delivery man should give the package ONLY to those who are addressed and is authorized by the addressee.

I requested to ship my document to Ortigas from LBC Makati Glorietta last 23Nov2019 with tracking number [protected].
The delivery was unsuccessful because the recipient has moved office. No one from LBC has texted nor informed me that it was unsuccessful.
I went to LBC Makati Glorietta last 05Nov2019 and talked to LBC employees - Marcy Ortega and Deo Botolan, and was told that they will try to locate my document. And that they will text me once they find it.
I went back there yesterday 13Nov2019 and today, but they still can't locate my document. They said no one has replied to their email from LBC head office/warehouse.
This is really frustrating. They only rely on email communication and no process in placed to locate the document and advise the sender.
Three weeks and counting... no definite answer as to when I could retrieve my document.

Hi,

I was complaining about delayed arrival of my documents. I was expecting two -three days only arrived in Davao but it didn't, I have deadline the submission of my marriage certificate so if not I will comply a lot of requirements for late registration. So sad I my effort is useless, I did everything just to avoid late registration and also because its hard for us to comply additional documents for late registration. I was so disappointed and cause me too much stressed.

Nhice

Im trying to contact a delivery personnel on their delivery hub team. And asking a favor to deliver my parcel because its for delivery and not for pick up. But the one I talked to doesn't want to deliver the parcel and wanted me to go in the delivery hub team to see me. I was so busy at work and he keeps on telling me to pick up the parcel. His name in their branch is lazo. Of lbc santiago isabela delivery hub team

Your BDO MASTERCARD Credit Card has been dispatched for delivery thru LBC. For delivery status, you may access WWW.LBCEXPRESS.COM using tracker number: [protected]. Thank you.

I received shipment issue

That card is addressed to my place of employement. I am currently in cebu. That's why i told my secretary and the guards to receive it in my behalf. If not allowed, can you just leave it at my main branch BDO, brgy ninoy aquino mcarthur hiway, ill pick it up there

Hi maam/sir
Bakit ndi po na deliver yung credit card from BDO
hindi naman po ako umalis ng bahay. Kasi inaantay ko yung delivery team nov11 and nov12.
Pero hindi naman po sila dumating. Paano at kung saan ko po pwedeng kunin ang BDO CREDIT CARD ako nalang po ang pipick up.. kailangan ko na kasi ang BDO credit card ko po ASAP.

Address: 3876 Lark st. Brgy san juan anak pawis floodway cainta rizal
Cp#[protected]

Hi, Good day. Today I went your LBC Headquarter in Cebu to clarify my shipment unfortunately my parcel he send it back to the sender without knowing me or consent. Last week November 8, 2019 I received a text from LBC express that I have parcel to receive unfortunately I'm not in the house I was heading going airport for urgent appointment. So later, this guy from LBC courier texted me asking my location, I told him if can you hold my parcel because I'm not in house, See you on Monday. Yesterday November 11, 2019 LBC express texted me again that I have parcel to receive today this guy i texted him right away that I'm already in Cebu but any one if my messages on him he didn't answer or replied. That's not right because why he send back my parcel to the sender without knowing me. He should communicate me because I have a parcel and thats very important I order it online my vitamins. I trace his name Mr. Tuñacao, mobile# +[protected], reference # [protected]. Thank you!

always have deliveries in cod. supplier choose your currier because of honesty issue in other currier. yet as customer im disppointed that your company always put a status on my two consecutive cod deliveries a request to postpone the delivery yet i never adviced for any postponement. all my cod deliveries cost not onlu hundred pesos but more than 900 to 6000 pesos... and my supplier my think negatively and may affect my future cod orders.

hope that you make action regarding this.

Hi. Ask ko lang I was tracking my delivery and the status said "shipment issue, please get in touch with us through our official customer care channels"

My tracking number is [protected].

My question is what is the issue? I was waiting for the delivery all day because the shipment status is "Ready for delivery. Please expect delivery within the day."

The seller says they send the item by Nov. 10 and it says on the receipt that it is available for pick up Nov. 11 whereas I have to go by Nov.12 to pick it up but the agent says that the item was delivered to a different branch instead here in Paniqui. Is this a joke? The seller clearly says that the package need to be delivered why is it on earth that it is delivered to a different branch

Date of Last Status Transaction Status
November 11, 2019 Arrived at INTERNAL MAIL - PENDING.
November 09, 2019 Shipment is with a concern. Please get in touch with us through our official customer care channels.
November 09, 2019 Ready for delivery. Please expect delivery within the day.
November 08, 2019 Your shipment is ready for claiming at OLONGAPO DELIVERY TEAM. Please inform your recipient.
November 08, 2019 Ready for delivery. Please expect delivery within the day.
November 07, 2019 Your shipment is ready for claiming at OLONGAPO DELIVERY TEAM. Please inform your recipient.
November 07, 2019 Ready for delivery. Please expect delivery within the day.
November 06, 2019 Your shipment is ready for claiming at OLONGAPO DELIVERY TEAM. Please inform your recipient.
November 06, 2019 Ready for delivery. Please expect delivery within the day.
November 05, 2019 Your shipment is ready for claiming at OLONGAPO DELIVERY TEAM. Please inform your recipient.
November 05, 2019 Ready for delivery. Please expect delivery within the day.
November 04, 2019

Yesterday as I was expecting for the delivery of the product I ordered since it has already arrived at davao team. Upon checking the tracking number, I found out that there was a shipment issue, and I was told to contact your customer care service.. I am asking your assistance now on how to settle the shipment issue with regards to the product I ordered. It is expected to be delivered yesterday.

Hi LBC! Bakit po unknown recipient ang nakalagay sa transaction status ko? Last time na nag padeliver ako, may nakapag deliver naman ng item ko dito. Pwede bang ipick up ko nalang sa pinaka malapit na branch dito? Or paki deliver nalang ulit. I hope na mapansin tong complain ko. Thank You.

November 11, 2019 06:04:00 PM

We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels.
November 11, 2019 09:36:56 AM

Ready for delivery. Please expect delivery within the day.
November 11, 2019 06:26:00 AM

Arrived at CAVITE SOUTH DELIVERY TEAM.
November 09, 2019 11:14:00 PM

Forwarded to CAVITE SOUTH DELIVERY TEAM.
November 09, 2019 11:13:59 PM

Arrived at SOUTH LUZON AREA.

The payment service of LBC express in Gaisano GM, Mactan, Cebu received my payment amounting to 600 pesos but failed to remit to sun cellular company.

I tried to ask sun cellular office and customer service and they can not see in their system that the lbc remitted my payment last October 31 and it is more than 10 days already. They suggested me to complain to lbc. My account details and phone number is correct except the initial of my name which should be D. and not O. in the receipt.

I tried to ask assistance from other lbc office because I can not go back to Cebu because I only visited that place. I have an lbc receipt as a proof of my payment through Leige Bonajos, customer associate of lbc with AR# PUNO3FU301567008149.

This Anna Mae D. Labanero.

Hi,

Good day!

So I was waiting for my parcel to arrived and on November 9, 2019 it says "Ready for delivery' but after a few hours, the status became "Shipment Issue". I just wanted to know what it means and if the parcel would be shipped back to my address.

I just wanted an answer for my question and if it is possible, explain to me what happened.

My contact is [protected] and my email address is [protected]@gmail.com

Please provide an answer. Thank you!

hi Management Team,

This is Lyn, I want to report to you the teller that was assigned in one of your branch in Almeda Pateros . This is because I was there last night with my daughter to claim the money from Palawan. Theres 4 people inside your store and its still open. Theres a sign that its still open it was about 5:45 in the afternoon. When I entered your store the teller told me that its cut off already. Fine.. We went outside and in just a few seconds I saw 2 people coming in to your store and when they spoke to that teller the teller gave a form to them . I tried to confront the teller why she told us that its cut off time when she gave the form to the people who comes in after us. People who work there are not nice and one thing even before I am seeing them that they are using personal mobile number to chit chat to someone while working hours knowing that they knew theres a lot of people waiting. Please if you can remove that girl and send her to other locations away. Shes not doing her job. Please investigate, you can check cause you know for sure that you have cctv installed. Hope to hear from you. My email address [protected]@gmail.com. Date of the incident November 9, 2019. quarter to 6 in the evening. thanks Hope to hear from you