LBC Express
reviews and complaints

Hello po. Nais ko po sanang iraise yung concern ko regarding po sa delivery po ninyo when it comes to passport. I was expecting my passport to be delivered from March 26-29 kasi nga I paid for an Express application at nagbayad po ako with confidence na it will be delivered but wala pa rin po akong natatanggap. I have my bestfriend called the hotline for LBC sa DFA- SM Megamall and they said that it will be delivered March 29 @8am. I kept my patience but then I waited all day wala pa din. I needed the passport immediately kasi. I was really expecting much because I paid for the service.

I'm hoping you could help me with this matter. Thank you.

Tracking # [protected]

Di man lang ba tinry ng nagdeliver na tawagan ako or itxt if di nila makita yung bahay ko. Lagpas na nga due date ng sabi marrcieve ko yung product ng lazada. Sana man lang may magtxt na hhnapin yung bahay ko. Mghapon ko hinintay yung padala. Pls. Pakiintndi naman po. Madami kayo naagrabyado na trabaho. Ito yung tracking number nya [protected]. Kailangan ko ng update pra matrace kung sang branch sya. Please lang lbc!

I was waiting for my package for almost a week already and based on your tracking you tried to deliver the item last March 26 and 27 but the house was closed but you did not call me on my number indicated on the OR. Why did not deliver on the 28, 29 or 30 I was home al the time. Does it mean you stopped your services on the 27th? what are you going to do with my package? I emailed your customer service twice already but since it is system generated am sure i cant get an answer.

I tracked again and based on your system my item is ready for pick up at Cavite South Delivery team. Where the hell is this place? You mean a 64 year old lady will pick up an item which is supposed to be delivered by LBC? I demand that you give me an updated on this delivery...otherwise...

Mrs. Gloria Banares

Yung staff nyo sa abuyog leyte branch LBC baka di tatagal mamatay yan sila o dikaya mabugbug berna yan sila, walang kwenta, nag a update ng item yung ibabalik na nila yung item mismo. maraming nag complain kada ko punta sa LBC laging may nag co complain regarding sa mga package nila o lazada, hinde sila nag a update kung dumating naba yung putang inang lazada na yan o hinde pa, more in 15 days kami nag hihitany sa package na yan wala manlang dumating na update kung asan na, malalaman nalang namin pag follow up sa kanila na binalik na pala yung orders namin, hinde lang once nangyari at lalong hinde lang twice kundi rappidly nangyayari hinde lang sa akin kundi sa mga netizin dito sa leyte. mga tamad mag delever ng COD ampota. we hope you take some action regarding sa mga staff ng LBC sa abuyog leyte.

May narecieve akong text from lbc na may darating akong item na expected. Natapos na ang maghapon eh wala pa ding dumating. Sumunod na araw ay nagtext uli ang lbc pero wala na namang dumating. At unknown daw ang location ko. Di ba pwedeng itext ang reciever para maguide ang courier or magmeet elsewhere na convinient. Track # [protected]. Unsatisfied costumer.

Dear Sir/Madam,

Would like to make a complaint for one of our deliveries with tracking number [protected].
Our client complaint to us due to her parcel was not delivered dispite she received text messages from LBC that her parcel is "out for delivery today" for 3-5 times but during those days she didn't received the parcel or didn't even call her for the delivery.
When she was just at the house that time whole day waiting for it to arrive but nothing arrived or delivered and as per tracking in your site it say's "house close"

We would like to request for the parcel to be return to our office (the sender/origin) and refund us the shipping fee since our client has no longer interested for it. We wish you could attend on our concerns for this matter as it not really happen's once to us but so many time.

Hoping for your quick response .Thank you
You may contact us at [protected] / [protected] / [protected]

this was my 2nd attempt to report this same phenomena so ill make it short...this transgender tomboy did not accept my collecting of money 500 peso only and told me to go to other branches...i asked her that im willing to wait for other transactions so she could give me the sum of money i require and she replied "no more money magpapadala" ive gone to other branch and they told me that employee was [censored]ing you off and they even told me...this is puregold branch araneta avenue quezon city march 28, 2019..must be given sanction in order not do it again to other unaware customers...for LBC's own good..

Please track and search [protected] I cannot find it. The reciever is coming everyday and they are not helpful. It's been long time that we are waiting. We trusted LBC to deliver not stress and traumatic services. Please help us to find our product.

Please call me @ [protected]
Whatsap [protected]
Email annpontigon. [protected]@gmail.com

I would like to raise my complain, u causes a damage to family and stress traumatic services.

Im from noveleta cavite last march 7 I sent a small kb box containing 10bottles of body spray, a shoes and towels thru you lbc going to coron palawan with a tracking no.[protected], the tracking update says it was on puerto princesa the next day and expect the deliver within the day, how can I expect my box to be delivered within that day when it was sea-away from my delivery address! Puerto is ocean away from coron for god sake, your delievery is wrong! And then it shows! Tracking update says shipment issue, and to cantact your customer service hotline chuchu! Until now march 28 my sister from coron palawan did not recieve any box from you yet!.. Customer service called me to inform that my box will be sent back to manila before sending it to coron! So I decided to take back nalang my box and refund my frieght fee! I went to the branch where I sent my parcel last tuesday march 26 and my box were not there yet!? And the agent doesnt know when it will arrive to the branch! So can somebody tell me what happened to my box?.. And where is it?! When will I have it?! Its been 3 weeks already for crying out loud!.. If you cant give me my box today! Pay my declared valaue and refund my fee! You have been caused me so much inconvenience and I cant wait for the box any longer, the shoes has been paid already 3 weeks ago by our customer because that box are our little business! Some of the body sprays has been paid reserved but our customer refunded due
To your super delayed delivery! Pls. If I cant have my box today! Just pay my declared value and fee!.. Pls! Its been too long! Nakakahiya naman din sa mga customer namin!..

This refers to my previous request to expedite the delivery of my client's legal document which has been pending in your Cabanatuan Branch since March 22, 2019. For your reference, below is the complete details:

March 21, 2019 Accepted at Amberland (12:49pm)
March 22, 2019 Arrived at Cabanatuan Delivery Team (9:22am).

Today, the document remains undelivered.

With due respect, you are already in breach of your contract of delivery. Your customer service is unhelpful and keep us on hold via phone for almost an hour. Worst, the document that is supposed for immediate delivery is a very important document, hence we thought that LBC can provide such service, but unfortunately, you are grossly negligent. The document remains in Cabanatuan branch without any valid reason. We are even unsure if the document is indeed in Cabanatuan.

In this regard, let this letter serves as our FINAL DEMAND to deliver the document until today. Otherwise, we will instruct our recipient to pick-up the document in the Cabanatuan Branch by tomorrow. By reason of your dereliction of duty, we will be constrained to file a case against you, claim for refund of the delivery fees we paid, with damages.

Sincerely appalled client,
Atty. Marlyn R. Bacani
[protected])

March 27, 2019
[protected]
Dumating yong rider delivery for ms jean olamit
Then humingi sya ng id so kinuha ko muna id ko sa taas, aba pag baba ko umalis nag pa harorot na ng motor nya? Ilang minuto ba syang nag antay to think na umasta sya ng ganon ang bastos naman nya.. Sana naman I train nyo mabuti mga tao nyo na wag maging bastos... Kasi binabayaran naman kayo..
Request to re deliver today

I receive text message last march19 saying that my item will be delivered but until now I haven't receive it. Can you please let me know if there is a problem on the address that I provided? Shipping time is 5-7days only but its been a week since I ordered a watch and not yet arrive until now. If you have any issue you can reach me on my mobile phone. How will I know if the items ate canceled already? It took so long tp receive an item from you.

Regie Batiao po ito, ang shipment ko po na ipinahulog sa kapatid ko with trcking no306-[protected] ay hindi nakarating sa tamangdate sa limay bataan ito po daw ay na mis route hiniling ko nasana ay maihabol ito from olonggapo kung saan napasama ang item ko subalit wala tin nangyari march 14 subalit muli ito ay hindi nakarating kung kaya hiniling namin na maibalik ito sa branch na pinanggalingan nito march 23 na po ngayun ito ay wala P arin...

Last march 22, 2019 I received an email from contact@sephora. Sg informing that the parcel was completely delivered thru aramex international last march 21. I immediately contact aramex to verify the email from sephora. Then upon verifying from their system from one of aramex representatives, the said parcel was already delivered. I informed her that I did not received any parcel from lbc last march 21, I asked her who received the package, and she told me that I received the package, she also informed me that the package was received around 2 in the afternoon. Honestly, this is the first time that I encountered this kind of issue with lbc.

March 14 nagpadala kami sabi sa tracking ng lbc nasa laguna delivery team na nung March 16. Hanggang ngayon d pa narerecieve ng customer namin. Sabi sa report no payment. Nagrereklamo customer namin na bakit no payment eh hnd naman talaga dineliver sa knila kaya d pa nila nababayaran. Araw araw nila inaabangan delivery hanggang ngayon wala pa. Dog leash lng naman na tatlong piraso bakit hirap kayong ideliver.

My tracking no. For passport is "invalid?!?..."don't know why always like this . when i put my tracking number, it says it's "invalid "or "tracking number not found", so now i can't track my passport when or what date LBC delivered it. Is there any way to track my passport?...Pls tell me what im gonna going todo with this?, ineed to track my passport, can you pls fix this. I

03/22/2019
Phone #: [protected]
Track #: [protected]
I understand that you cannot locate my address but please also understand that I have a phone number and its up and waiting for your call or text. Please contact me, I need the shipment ASAP. If we need to arrange for me to pickup the shipment near me, I'm up with that. Please resolve this. Thank you.

Hi I am not really satisfied with the service I am a online seller I do sell Canada and philippines my sister was the one who was doing the delivery transaction and it was our first time for COD transactions and we didnt know that they supposed to ask details about the bank account none of your agents ask for our bank account so I called LBC customer service here in canada to ask why it take so long for the payment to process its been 2weeks now and still waiting for that code that they keep on telling my sister went there to verify or check it again for the 4th time and still nothing so instead of easy and hassle free transactions please do something with this and plus the income and profit that we supposed to have we spent it to go back and fort in LBC

I am from oton iloilo and was expecting a package from usana last saturday/ sunday march 16/17 2019. But I was surprised to recieve a call from usana cebu last tuesday march 19 that my package was returned to them. And the reason was "unknown address." I understand that, but atleast the delivery man could have had called me to ask about my location or atleast ask me to meet him in the main road of oton iloilo or meet him at oton lbc.. What happen to your vision and mission about commiment to moving lives, businesses, and communities and delivering smiles around the world? If your employees are not committed to do extra miles or exert effort to deliver those smiles to your customer.

Date of the incident: March 19, 2019, past 8 am
Tracking number: [protected]

First, I would like to commend the employee named Boni/Bonnie for assisting me when I went to one of your office branches here in Koronadal today.
I was turned down by the first employee I approached to assist me with my package. It was raining outside, my kids are in the car waiting for me while it's parked outside and his only response was, he doesn't know where my package is, that I should wait for the delivery man to bring it to me, or to just come back at a later time when they've (delivery men) arrived without even asking me for the tracking number. Then the guy named Boni/Bonnie approached me after overhearing my conversation with the first employee. He proactively asked for my tracking number then asked another lady employee to pull up my account. The lady employee's remark was, "istorbo!" Then Boni/Bonnie responded, "Customer ito, (sasabihin mong) istorbo?!" Then the lady annoyingly checked my package info in her computer while saying "May natanggap ba siyang text? blah! blah! blah!" After Boni/Bonnie got the information, he asked for my house sketch so he could give it to the delivery man as soon as he arrived to make sure that my package will be delivered.
I am hoping for feedback confirming that the employee named Boni/Bonnie will be given a commendation that he deserves for the very good customer service he provided. You should hire more people like him. With regard to the other two employees, maybe the company should reconsider keeping them or maybe send them to a retraining program to improve their work ethics.