LBC Express
reviews and complaints

August 6, 2020 - the tracking beyond said that its en route to cabuyao. Then it stuck there until august 15 - cargo exchange (dont know what this is)
August 18 - its already in the delivery hub (lower laguna delivery) its a tv so it has to be delivered immediately but.. 6 days after my item is locked in the hub
August 24 - they decided to deliver it and then it didnt came said our house was closed. But we were expecting it.. There was no call or text that they are already at our house, heck they didnt even knock, we have a doorbell and then they also did not use that.. And then they said they will re deliver the next day and here we are 2 days after still not heard from them.. What utter incompetence..

Tracking no. [protected]

Tracking number [protected]
Binagbyad nyo ko noong july 24 165 pesos
Sabi ko paid n yung item ko worth 450pesos
Ask ko nag pick up bakit 615 to be collected eh byad n yun ang sisingilin nyo delivery fee na lng sabi ng courier nyo yung 615 n yun ay 450 worth at 165 n bnyad ko sa inyo kaya 615 sabi ko d yan sisingilin s nila paulit ulit me sf lang s knila.. Tpos now siningil nyo sila ng 620 pinabyran nyo eh byad na.. Modus b nyo yan. Dpat nyo iblik s akin ang pera ng customer ko d kau mgnda kausap.. Ayusin nyo yan.. Byaran nyo ko sf lang ang sa inyo hindi ko pina bebenta s inyo ang item n. pinadla ko.. Delivery fee lang kau.

You delivered and collected money 615 july 29 and now August 25 na.. No update no messages with. me
You collected money with consignee but u never remit with sender. How long do I need to wait. Your scammer getting money with us without returning.. I said its paid but still collected money and not remitting with me.

This is in reference of a rude behavior of one of your employees at LBC Langkaan 1, Dasmariñas Cavite, CHERYL MAE BAYLON. She is so unprofessional and in my own opinion did not undergo proper training on how to assist customers. I also do wanted to let the higher management know and also a recommendation for you to conduct a surprise visit to audit and check the condition of your store because in my own personal experience every time that she is on duty all COP transactions as well as branch collect is always offline. I have observe whenever this teller in on duty this is the time that we are denied of these type of services which is unjustifiable on our part as I don't see any reason to be denied of the services since LBC is a big company. The reason why I have came up with this complaint is because I have been observing this situation for 6 months now.

Dear lbc express, i've been waiting for my item to arrive. Imagine 2 weeks na kapin. Wapa ninyu gideliver. Digay ra kaau niabot sa mactan nga branch. As in pipa pa ka weeks before ninyu gihilantan ang item. Gi pasa sa grandmall liloan after pila ka weeks. Pg. Abot sa grandmall. Please expect delivery. After that under some ungorseen events wla madeliver ang product. Hello, naunsa mo ui? After ana gipasa na mghandle kintahay. Another day gipasa nasad sa larj. Unsa ni ui? Sige mog pasapasa? Mamili mog gaan ra nga item. Sanina tmn tung akong items ambot knt gyid nuh. Naa mn unta moy service. Dimo makadeliver? Hangtud karun nuh ang utem naa pa ddtu. Nabaho nlng guro tu. Sigeg pasa2. Inyumg service tarunga palihog. Ayw ko rasoni tungod sa pandemic kay dugay nananh natanggong diha sa inyung mga kamot

Hi lbc team! I am filing a complaint regarding the item I shipped to my friend. It is so clear that it is a bottle and I advised to ensure that it is handled with care. My friend just received the item, and it's all ruined. It is obvouis that it is a jar. Hence, should be handled with extra care. Do you not inform the shippers about it? It seems that they're just throwing it around. The person who packed it on the shop is not at fault. He packed the item properly and even put a lot of bubble wrap in it. Compensate us for the damage! Refer to the tracking number below.

Ka-lbc, your shipment with tracking# [protected] was received by jean on 08-22-2020. Thank you for trusting lbc!

They have useless service. They keep on lying. Poor customer service, too. They've claimed that I wasnt at home yesterday to receive the parcel which is impossible. There are 4 of us here, we have a freaking pandemic and we are quarantined at home because of it. What kind of excuse is that? No one at home? Stupid service. Apparently, the information in my parcel is useless to cos they can't even contact me. Theres a phone number there. An address too. Drivers are lazy as heck or they're just plain incompetent. Same goes with the management. Other couriers have no problem reaching us here. Only lbc. Y'all proud of that? Your management is [censored].

Hay naku rider ng lbc tamad, march 3 nag text sa akin ang bdo na I dedeliver na ang credit card ko, kaya I keep on tracking may parcel pero wala dumating na rider ni text or tawag. Tapos makikita ko sa status return to scs courier facility manila? Nag request ako ng re deliver sa bdo agad agad, nag bigay pa ako ng instruction at landmark pati number ko sa bdo dahil hiningi nga ng bdo nun tumawag ako para isama nila sa instruction. Dahil sa pandemic na intindihan kong hindi ma deliver kaya ngayon, august 20 nag text na ulit ang bdo na for delivery na ang card ko, pero I keep on tracking since hindi ako makatutok sa pag track dahil nasa trabaho ako. Makikita ko sa tracking pag uwi ko na hindi na naman nila ma-locate ang location namin? Which is tinanong ko ang mga tao dito sa bahay namin kung may nag puntang taga lbc, ang sabi wala naman daw. Nakakapag taka lang na di nila ma deliver dito sa mantalang yun sa kapatid ko na same address at same bdo at same lbc din ang nag deliver nakarating yun card niya? Ano ibig sabihin nun bago yun nag dedeliver at tatamadtamad? O sadyang tatanga tanga? Sorry to harsh words nakaka disappoint ang service ehh, umaasa ako na dadating pero wala paramdam. Kaya ngayun august 20 nakita ko yun status kaya tumawag ako kinabukasan dahil iniisip ko nga na baka sarado na at gabi na ako naka uwi sa bahay tumawag ako august 21 ng umaga, hiningi ang track number at sinabing hindi nga ma locate ang location ko. Hingi ng customer service ng lbc ang cellphone number ko at ipapa schedule daw sa araw din na yun. Nag expect na naman ako kasi nga nag bigay na ako ng number para ma kontak ako, tapos pag check ko ng mga 3pm status na naman delivery issue? Hindi ma locate ang location namin? Ni walang text o kahit isang ring sa cellphone ko na galing sa taga lbc rider? Ano yun lokohan hindi nag ta trabaho ng tama yan mga rider nyo paki ayos naman palitan nyo na yan mga yan madaming gustong mag trabaho ng tama diyan. Salamat

Help my parcel is not moving since it is delivered to the hands of lbc (I ordered through lazada) it has been 17 days and beyond my estimated delivery date. Im panicking cause when I tracked it on universal tracker it says that it is received at "solutions crossdock alabang" many says that it is a black hole between lazada and lbc where many parcels suddenly dissapear, what should I do?

LBCExpress claimed that they have made attempts to deliver my purchases and that I wasn't present to receive them, when as a matter of fact I was (and still am) and they failed to get in touch with me. I even doubt they actually made the attempt to make the delivery. I'll understand if the delivery is delayed because of the quarantine, but I won't stand for false information. Their customer service is also deplorable: not responsive online and no one picking up the phone. Other courrier services have no trouble getting my purchases to me, so what's LBC's excuse?

I would like to file a complain with your service very poor and arrogant staff especially to drawson paul reyes at lbc sanjose delmonte sampol branch, I sent documents 8-5-20 in lbc one is going to davao and one in taguig, less than 1 weeks document in davao was received, but the documents to taguig until now we didnt received, lbc dont inform us that there is a problem with the address, my point is if there is a problem why you dont give us a call to inform, that we need to correct the address, what is the use of our contact details written in the form. What happened to your service?
And with your staff drawson paul reyes he is very arrogant he doesnt have good customer service attitude he dont deserve his working position very poor service. Drawson paul reyes you have to put your feet to your customers feet so u can feel the feelings of your client due to your poor service not to be arrogant. You dont deserve your job you just ruin the name of the company. [protected]

Hello, I would like to have this clarified as I ordered 2 selfies right light in Lazada. Hence, the only one progressing is for inbound to Bohol but Cebu has no progress. May I know the reason for this delay in my order herein Cebu? Tracking number: 98100000239072

Please reach me out to my phone number 09352408549 or by email at deme.invento.[protected]@gmail.com

I will be looking forward to any progress and real time response about this matter. Thanks.

August 19, 2020 nakalagay na for delivery na ang box, August 10 pa nasa UPPER LAGUNA DELIVERY HUB ang box, dumating ang delivery team dito sa bahay (aug19) at hinanap ako, ang tagal sa loob ng truck tapos sinabi sa akin na hindi daw pala nila dala ang box ko. Ang sabi sakin kinabukasan daw nila idedeliver which is today (August 20) di ko na inexcpect na dalhin pa nila same day ng aug19 kahit nasa cabuyao lang naman ang warehouse nila at calamba lang ako. Inupdate nila ang tracking number na wala daw ako sa bahay kaya di nila nadeliver at next business day daw idedeliver ang box. Thursday lang ngayon Aug20 which is a business day, dapat priority na nila yun na maideliver for today dahil sila naman ang nakaiwan. Nagmessage ako sa Twitter and messenger walang sagot at di ako pinapansin. Sa hotline nyo naman walang nasagot napaka tagal naka hold. Please naman iupdate nyo kami kung ano na ang status ng box and ideliver nyo na yan. Almost 1month na yan.

I would like to complain in regards to my document. I badly need it for this week. It was in the tracker that it's already en route to talisay delivery hub. So I ask the attendant he said it is in the mandaue hub already for sorting. So I went to manduae delivery hub but they told me that document is not in the hub it's still coming from bohol. How would be that possible that in the tracker it is already received in cebu.

Delivery took a month because they screwed up and delivered it to a different city. I tried complaining to their customer service and what do you expect fron a BS company, no reply and worst of all, not a single apology was issued. How could you fcking mislook info of a package that is to be shipped to Visayas and send it to Mindanao?! You pay a premium for their services and get a [censored]ty service in return

July 8, 2020, when I first tracked my parcel and it was in the vcargo exchange, I wonder why till now it was in a vcargo exchange too, do, how come that my parcel was pending and it doesn't move? Where is my parcel now, since it was in your custody, the liability was yours. Please do an action to move my parcel to its destination. My costumers were so mad at me because of the delay of my parcel. Be responsible enough to your delivery. My tracking number is
[protected]

The delivery man did not let my landlord receive the package with tracking number [protected] even with my authorization letter and ID since I was at work during the delivery. It was returned to the SCS hub immediately and I can't even contact LBC since the phone number is unreachable and there's no response to my emails. I would like to have it redelivered and allow my landlor to receive it. Pls take action to address this issue. Thanks.

Lazada merchant shipped the item last Aug 4. The item sat on Alabang for more than a week, then in Cainta for more than 4 days already. The item purchased is an infrared stove for our new house in Rizal. Much to my dismay, we are not able to cook anything for the past weeks, waiting for this paid item to be delivered. Facebook support only responded to two of my messages telling me it was possible to be delivered last week. I waited till Saturday but to no avail. No one responded me after multiple follow-ups even on email.

Good day. We had a cargo (3132 0582 7726) sent on 01 Aug 2020 from LBC Buhangin, Davao City, Davao del Sur to Brgy Napolan Purok Centro, Zamboanga del Sur. The cargo was received by the customer on 07 Aug 2020 but in a very bad condition. It would be understood if only 1-2 items were damaged however all of the items were damaged. We have been transacting with LBC since the start of the pandemic but this has been the first time we have encountered such problem. We would like to request a refund on this case. Attached are the pictures -- one is how it looks like inside the box. Please reach out to us at [protected]@yahoo.com or [protected]. Thank you.

Please, I badly needed my package. Gagamitin siya sa online class which is may pasok na sa monday. Dapat ngayon ang dating ng package ko. Since, mali yung contact number ko hindi ko nakuha ngayon. Yung teller na nagtype yung merong mali, so paki-ayos agad. At paki-deliver agad-agad. As in within this week! Paki-bilisan ang kilos niyo! Gumawa kayo ng aksyon!😡😡😡😡

Sender: Christine Joy Singh
Consignee: Shiela Mae B. Salamat
#371 San Isidro 1 Paombong Bulacan 3001
[protected]
Reference no. [protected]

July 28, 2020 date of shipment
July 29, 2020 enroute to Cabanatuan delivery team (wrong destination)
July 30, 2020 received parcel at San Isidro Nueva ecija (wrong destination)

Requesting for further action. Please en route the parcel to right destination as soon as possible.. thankyou

Please see attached file below