LBC Express
reviews and complaints

Good morning. Literally not good! I was appointed to deliver a kit today but suddenly your employee get attitude on me. Una sabi nya sakin na need iplastic ware yung papadala ko kasi rejuv set sya then ask ko sya kung san kaya nakakabili non and then sabi "hindi ko alam" (like she is not interested to her costumer) considerable sana kung madami costumer don but ako lang yung nandon. Then okay na nag ask ako sa supplier ko ng product ko ganon ba talaga sa lbc? Then she answered me *our convo in the picture*. Then bumalik ako sa lbc to ask na pede naman daw po pala na lagay sa box un kasi nakabox na yung product then yung liquid nya is nakabalot sa plastic kasi sa friend ko po ganon then she laughed like akala nya nakikipagbiruan ako sa kanya then she said na "talaga ba?". Well kung un talaga standard wala akong maggawa pero sana kumuha kayo ng employee nyo na magaling makipag usap sa costumer nya hindi kagaya nyang walang manners. So dissapointed!

I bought an item which was shipped by the seller on Nov. 6, 2019. At 11 pm it said it arrived at the Visayas Area and at 12 am on Nov. 7, 2019 it was forwarded to Talisay Delivery Team. Until now wala paring change sa status. It's been 2 days na wala pa rin ang package. Come on LBC! Nakakapwerhisyo na kayo. Walang tao sa bahay this weekend, how am I supposed to receive it kung ganon? Customer nyo ba mag aadjust dahil sa delay na kayo ang megawa?

Oct 31 - They was supposed to deliver the parcel to our house but no one called to my phone. No one arrived at our house. I can provide a. cctv footage if needed.
Nov 1-6 -So many delivery attempts according to the tracking details but still no one called and no one arrived at our house. we dont leave the house since its a house office. So we are 100% sure no one came. I can still provide cctv footage if needed. I assume the rider is having trouble looking for our place. he should have called.

Nov 6 - sender requested at katipunan branch to have it delivered at Shopwise Pacita and i will just pick up the parcel there

Nov 7 - called to lbc to ff upif the parcel is already at shopwise. still no update

Nov 8 - i check the status of tracking and it says its at katipunan (senders branch)

pls answer me whats happening with lbc's customer service?

Yng BDO Credit card ko d na dumating. Ang report "HOUSE CLOSED" daw. Buong araw naman na may tao sa bahay namin wla namng dumaan na lbc wla namang text or call incase d makita yng exact location

May nalalaman pa kayong " Pera man o parcel, it's been #69YearsOfMoving para sa inyo. Across the country. All over the world. At patuloy pa kami na mag-innovate at mag-expand so we can move even better for you."

Parang wala namang kwenta serbisyo nyo

I supposed to receive an item from a seller today and this item just shipped yesterday, so I did not expect that it will be delivered the next day because usually for provincial areas it will take 3-5 business days. Today, the delivery man called me that he will deliver my item and it was so unexpected for me I asked him if he can just come back or wait for me to get my money from the bank because I don't have a cash with me to pay the item and he said okay. It was just a few minutes that he waited and when I want to meet him at the gate of our subdivision I couldn't see him so I asked him if he can come to my house instead because I reached home from the bank. Thereafter, he said okay then it took him a long time until I texted where his about he said he can't trace my home address and the rain fell down heavily I asked him if he can just deliver it tomorrow he said the item will be return to the sender already and I couldn't believe it because as fas as I know it will take two delivery attempts before the item will be returned. He answered to me so rudely that he was saying he doesn't have time to look and deliver my item to me. I did not get the delivery man's name I just have his number ‭(0945) 462 8811. I am from Apalit Pampanga and the item is coming from quezon city it will be too much waiting to get the item again why can't they just deliver it the next day. You have numerous rude delivery man in your company I hope you can do something about this.

Your courier attempted to deliver my parcel yesterday but I wasn't able to receive it. They tried to call me once but I haven't answered since I was busy. How can I get my parcel? My tracking number is [protected]. Please respond asap because I need that thing that i've ordered. Please notify me via text message or email me when you will do redelivery! Please process asap!

the box was opened and some items are missing. the delivery boy said that it was opened in manila but the tape they used to patch it up was broken when they delivered. it was addressed to me but since i was not there when they delivered it, i authorized my mother to received them. i was not aware that the box was broken. the delivery boy called and yet he did not inform me about it. i tried to call him several times but he is not answering my calls. what is the best thing to do about it?

Hindi ko po nareceive yung creditcard ko.. for the reason na di malocate yung add. Wala man lng ngtext sakin then ngtx ang bdo n nadispatchddn dw yung credit card sana my tumatawag sa contact no. Ng costumer for the delivery kng d pa ngtx ang bdo d ko pa malalaman.. then need nman mghintay ng 23days sobrang hassle db.. [protected] yan tracking no. This is my contct.[protected] incase naideliver at d makita yung add. Sana 2 time d na mgkagnito LBC pa nman dpat gngawa nyo best nyo to satisfied the clients..

Hi. I just want to complain about my delivery. Earlier this afternoon, around 1pm, someone texted me that they are from LBC and asking me where exactly is my house located. So I replied to them and give landmarks as to where they can find it. I am expecting the delivery to arrive in a minute or so since it looks like they are around my area. I tried waiting them until now, 5pm, and nothing came. I tracked my order again and it says PEN - NO PAYMENT CNEE. My order is in Cash on Delivery so obviously I haven't payed it yet until I recieve it. Did just the delivery boy become lazy to find my house and decided to return my product? Do I have to wait for my order to be delivered again?

Please teach your riders from lbc baguio to have some manners! Knocking at someone's door doesn't mean banging too loudly as if it was an emergency call! My husband and I are on a night shift! We have a newborn as well! This is the second time that someone slammed our door too hard! If only I have the strength to get up I would slap that rider on his face! Have some decency to knock properly at someone's home!

To whom it may concern;

Dear maam/sir:

Nais namin ipaabot ang aming reklamo tungkol sa package na pinadala ng nanay ko. Dahil nakabukas ito sa baba at nawawala ang cellphone na pinadala nya na iphone7. Sabay pinadala ang box pero magkahiwalay na dumating. Ito ang unang pangyayari na naranasan namin ito sa inyong kumpanya. Sana matugunan at mabigyan ng aksyon ang aming reklamo. Maraming salamat. Have a good day!.

Katrina D. Paguio.

November 6, 2019,

I am wondering why in this age of technology your company does not accept landline number of the consignee as the contact information?

I am in the US right now. We are beating the deadline of an Insurance Company based in Makati, that's why I asked my daughter to send the documents through your LBC, Ground Level, Travelite Express Hotel corner Shuntug Road, Baguio City, 2600, Benguet, Philippines. The envelope was not accepted by your staff - and the reason why - the contact information of the consignee is a landline number!

Let me remind you of the following:

1- Legitimate and established companies use landline as their contact numbers because the reason may be is to show that they are not fly-by-night companies, that they maintain an office, that they have a landline number that, unlike mobile number, cannot just be changed overtime by using a new SIM card - is it not profitable for your company to serve this niche market (those using landline numbers as their contact info), or is your company profitable enough to need not cater to this market?

2- In today's technological age, there is a seamless connection between mobile and landline - it seems you do not want to grab the opportunity that technology offers - or do you think you are big enough that it should be the customers who will adapt to your rigid policies?

2a- I was thinking about the reason why you are very rigid with your policy of not accepting landline number as the consignee's contact information. In fact, we are willing to pay extra charge just for your delivery personnel to contact the consignee from their mobile phone to that office's landline number? You should be giving your customers options in this regard.

Sana kung magbibigay po kayo ng no. Tatapusin nyo kasi naexperience ko 5 cut off nila nagextend sila ng 5:30 tatlo na lang natitrang no. Di pa nila inintertain sana tinapos na kasi 2hrs mahigit nagantay mga tao sana maintindihan nyo naman naiintindihan naman namin na may cut off pero sana limitahan na yung pagbibigay ng no. Kung alam nilang malapit na cut off kasi expectes ng mga tao eg tatapusin sila kasi ngbigay ng no. Lbc lancaster po ito

Here's my tracking number: [protected]

I am writing to follow-up on my request to return my item from Bayanan Muntinlupa Branch to my local branch here in Caloocan and my refund.

I have already told what happened to my local branch and to the staffs in your customer service hotline. I even talked to a supervisor named Anne Enriquez who could not do her job properly.

So to anyone reading this, FOR THE NTH TIME,

I shipped the item last October 23, 2019 for branch pick-up in Bayanan Muntinlupa. The expected arrrival on the branch is on October 24, 2019. It was a costume meant to be used on October 25 for my client's event.

24 October 2019
As per your LBC Track and Trace, at 05:16AM of October 24, the package arrived in Muntinlupa. My client and I were monitoring when it will be available for pick up within the day as it says in your transaction slip that Pick-up Date is October 24. At 08:57AM, it said in your tracker: "Ready for delivery: Please expect delivery within the day."

When the receiver came to the branch around 5PM, the staffs in Bayanan branch told him that the item is not yet in their branch and it will not be available for pick-up until the next day at 11AM. Imagine how my client reacted to the situation when her son was supposed to attend an event which will start at 7AM the next day.

25 October 2019
My client was clearly mad and disappointed as I was and since they would not be able to use the costume for the next day's event, I called my local branch and customer service to have the item returned to the origin branch.

My client threatened to post negative things on social media and post my page in different groups for bad review. But this poor handling of item was entirely LBC's fault.

On this same day, I called the customer service and told them to expedite the process of my item's return and give me a refund since they were not able to deliver the package on the expected date. All they can say to me is that the item will still be in Bayanan branch with the risk of my client retaliating by claiming the costume that's why I asked them to have it returned because the item is not safe until it leaves Bayanan branch.

I was able to talk to Anne Enriquez, the supervisor, who told us that she will expedite the request for the return and the refund of my costume. My mom and I asked her to have the item returned by Saturday at the latest and she said she will escalate the request. I also called my local branch to inform them about my request with customer service.

26 October 2019
I called my local branch to follow-up if my item is on its way back to the origin branch or if they have any reports on the whereabouts of my item. But the only thing they told me is that the item is still in Muntinlupa.

Since there was no movement on my request, I called the customer service again for the 4th time to follow-up while I was also being lambasted by my client on my personal contact number and Facebook page. I was talking to a staff and I ask her if she could put me on the line with her supervisor Anne Enriquez, and this staff told me that all supervisors are busy at the moment. So I explained to her again my dilemma.

THIS STAFF told me that I have to get a complaint ticket from my local branch before they can process the return of my item and refund. THIS WAS THE FIRST TIME I HEARD ABOUT THIS TICKET THAT APPARENTLY I STILL NEED TO GET. I was frustrated by this time and asked for the staff's name, LO AND BEHOLD, IT WAS ANNE ENRIQUEZ I WAS TALKING TO ALL ALONG. I talked to her the previous day and she did not mention any request of ticket on our part. To think that she is a "supervisor" who is expected to be more professional than her staffs. NICE TRY ON MAKING A FOOL OF YOUR CLIENT, Anne Enriquez.

DO YOU THINK YOUR CLIENTS ARE STUPID?

As of today, November 5, 2019, my local branch doesn't have any idea on the whereabouts of my item. IT HAS BEEN 14 DAYS since it was shipped. That item could've been available for rent but due to your poor management you can't even deliver the item to appease your disappointed client.

Instead of prioritizing the item's return and refunding the expenses to show that you care about your customer's satisfaction, you focus on finding out which branch to blame first.

Why don't you start living up to your tagline "HARI NG PADALA".

All I got from this transaction were disappointments after disappointments.

Shame on your Customer Service Team, the branches involved and even the delivery man responsible for the package for this terrible experience.

I ordered an item online and the seller sent it via lbc. The seller updated me that the rider texted her that he already dropped the parcel at Mplace Condominium LBC BRANCH, QUEZON CITY since my condominium does not allow, as per their company policy, the dropping of parcels in our mailbox. I immediately checked the item. One of the staff did not immediately attended to my need because she is constantly at her cellphone. It took her a few minutes before she realized that I was there waiting for my name to be called. I told her that I was informed that the rider already dropped my parcel at their branch. She immediately told me that it is still on its way. I told her that the rider insisted that it was already dropped at their office. She again denied the said fact.

After that, I informed the seller regarding the incident. She immediately contacted the rider and clarified if the item was already dropped at the office. The rider affirmed such fact. I went again to the LBC branch. Right after entering their office I immediately saw the parcel right beside the staff to whom I inquired my parcel earlier. I approached another staff. I told her that I inquired earlier regarding my parcel but one of their staff said that it is still on its way but the rider said otherwise. She asked for my surname and upon hearing the same, she immediately pinpointed to the parcel placed at the desk of the earlier mentioned staff. I told her that I inquired this morning regarding that item but one of their staff told me that it is not yet delivered. She retorted rudely that they have just received that item this afternoon, contrary to the facts stated by the rider.

When she is about to give the item she threw it over the counter without muttering any word.

Last oct. 28, nakareceived ako ng text sa bdo na for delivery na un card ko at nagbigay ng tracker no. Pero nun chinicheck ko sa website no item found lumalabas.

Ng magtry ako ng mga sumunod na araw nagulat ako na ang status na ng shipment at naforward na sa shipper?!
Nareceived ko un text ng oct. 28 pero oct. 26 pa lang sa inyo hindi na malocate un address ko?! Anyare!

Nov 2, 2019, LBC Balamban Branch was open that day, so we decided to pick up the package hence the track stated that arrived in Balamban. When we already inside to ask about the package, the teller/employee said "Sir, i can not entertain about COP because I only entertain, documents, passports and papers. The assigned person intended for that task is not around and on-leave. He'll be here on Monday." So, we decided to go home and wait for Monday.
Monday, November 4, 2019 Around 1PM, my partner went again to pick up the package, and you know what she(same employee) said to my partner?
She said, "Sir. the person assigned for COP is not around, 'ni lakaw man to sir. wa ko kahibaw asa.'" Their duty hours but not around. My partner asked if what time or how long her co-employee arrived, she just said "I do not know".
Is that how to entertain customers?..We are busy people and that is not the only agenda we make/do in a day. It takes a lot of time.
My partner waited for more than 2 hrs there to wait for her co-worker arrived.

My point is: is there specific person assigned to specific job? what if that person is not around or on-leave? and there is important documents or whatsoever that needed the customer badly? what the others will do?... just wait for that specific person to do the job?..but to think, there are only 2 customers (including us) waiting, last saturday november 2,
Be flexible Maam in LBC Balamban Branch.

This is Roberta Castro Delosreyes. I sent a box intended for my brother Cesario Boy Castro Jr. at 6th Street Casmor Subd phase ll Mabiga, Mabalacat Pampanga Philippines on April 9, 2019.

Apparently upon following up, I was told it was delivered and received last October 10, 2019 under tracking #[protected]. Please send us the proof of the delivery receipt. My brother told me he did not receive this box as of November 2, 2019. Please email back this proof of delivery receipt to my sons email address [protected]@gmail.com

Thank you,

Roberta C. Delosreyes

Hi po, this is Bianca Marie Lastra... Itatanong ko lng po kung bakit biglang naging ganito... Kahapon po kasi (October 31, 2019) around 1:41 pm sabi "Ready for delivery. Please expect delivery within the day." pero around 1:50 pm, bigla pong naging "Shipment issue. Please get in touch with us through our official customer care channels." Bakit po ganon? Makukuha ko pa po ba yung items ko? [protected] po pala yung tracking number ko... Salamat po...

The item was supposed to be delivered by 28 of October but it is already 31 and no parcel was delivered. It was supposedly a door to door transaction but apparently I was informed that my area was out of coverage for the delivery when I personally went to the LBC branch to ask for the item. They said that the LBC Express will automatically send me a message when they receive the item, but I received no message that the item cannot be delivered and I have to pick it up. No one informed me and it is very inconvenient to personally walk in their branch to ask for it since it is quite a distance from my location. I hope you have a better informing system so it wont incovenient the customers.