LBC Express
reviews and complaints

My package is lost. I did not receive yet after 6 days and when I track the page, it just says that it was received in Fora Mall. Tracking number is [protected]

I let you see here the history what did happen :
On Friday 26 November i did get sms from BDO that there would be a delivery BDO mastercard first i could not believe this because the demand was years ago what ever after checking on line the trace nr : [protected] i saw it isnt a joke and i saw delivery adres blok 4 lot 1 etc ... so i did call the LBC talon 1 to give our new adres that they forward it to the LBC HUB las Pinas - Muntinlupa because the servoce nr from LBC you cannot reach
At the evening is saw contact the LBC on Saturday i did call again for the update about my adres what happens again the same NO DELIVERY so on Monday 29 i call again to talon 1 LBC to say call the HUB that the adres is changed they said we did send e mail and i said if they dont read it it will again not delivered and that did happen so conclusion the communication between the local LBC and the HUB Las Pinas - Muntinlupa is very bad so now i can wait till the BDO will send again and they will do it with another courier service because the courier didnt even try to talk to ask because we dont even live 100 meters further from the old adress and my man is a foreigner and he is the only one here so very bad service from the courier here : Mon, 29 November 2021

Shipment is with a concern. Please get in touch with our official customer channels.
Mon, 29 November 2021

Please expect delivery within the day.
Sat, 27 November 2021

Shipment is with a concern. Please get in touch with our official customer channels.
Sat, 27 November 2021

Please expect delivery within the day.
Fri, 26 November 2021

Shipment is with a concern. Please get in touch with our official customer channels.
Fri, 26 November 2021

Please expect delivery within the day.
Fri, 26 November 2021

Shipment has been received at MUNTINLUPA-LAS PINAS DELIVERY TEAM.
Fri, 26 November 2021

Shipment is en route to MUNTINLUPA-LAS PINAS DELIVERY TEAM. Next update for this shipment will come within 1 day/s.
Conclusion ; even you call the offical customer channels they dont care about it

Crew of GAISANO ILOILO CITY LAPAZ doesn't know what they are doing. I was charge for TAX for custom which was not advise to me. When I ask for help to fix the said amount they don't know how to help or resolve the issue.. 10, 000 pesos extra charge is not a joke.

I was complaining of my parcel in sta cruz, san jose dinagat island, surigao del norte with tracking number. [protected]. I was send this nov.17, 2021 hear in baybay city, leyte. I thought that it will arrived for 1 week since this is very important to be receieved by atty. Richel S. Catani until now not yet receive for almost 12 days. Hope you will help me to our compliant. The atty.is wait for this fly urgently...This is not the first that i send in dinagat island surigao

Thank you.

He is so arrogant the way he answer question of the customer. Bastos talaga. Worst ever.. wlang kwenta na bakla..padabog pa. I hope sana maayos sya . Bayad ako ng parcel ko tapos pagpilitan nya ako maghanap kc wala daw sya panukli..lbc po wla sukli? sana po ma actionan kc iba po talaga ugali ng staff Lbac Bayanan Muntinlupa Branch. Obligation nya na sumagot at mag entertain ng costumet ng maayos pero sya bastos talaga

Stated per tracking status, my address is incorrect when in fact it is correct. This is the 2nd time lbc did this to me. I dont think you are really making in effort to deliver my parcel. All other couriers were able to locate my house without any problems.
Now I will have to waste more of my time to get my parcel.

my cpu fan is broken after they receive yesterday around afternoon. upon opening the box they saw the cpu computer inside is broken then they take a picture of it and they send it to me ... then i need to ask for repair for that or to refund . the box receive yesterday month of 2021-11-25. my phone number +[protected]/[protected]@gmail.com my place is japan my name is CYRIL SAKAMOTO T. waiting for your response thank you...

The location doesnt accept items that are not a gadget or a jewelry if you want to use MINI box. This is the only location that has a diff. rules about deliveries, and the staff Marvin Villamil is rude. probably the reason why this location doesnt have any customers.

To whom it may concern,

I am writing to you to complain regarding my parcel which is live plants that was shipped last Nov. 18, 2021, I am expecting to arrive the said parcel with tracking no. [protected] on Nov. 20, 2021 in our lbc branch located at bonifacio st, San Jose City, Nueva Ecija, but unfortunately, the said plant was delivered to cauayan branch, as soon as I noticed that my parcel was delivered to wrong branch, I immediately report it to the branch where I am expecting to receive it, the personel told me that they don't have any contact to cauayan branch, but they have the main ofice contact. so I assumed that it was reported to the main office, and I expect to arive it on the following day, and still there's no parcel arived, so I contineously monitor the status of my parcel, but Still on Nov 22, there's no parcel arive d, so I texted the staff and ask regarding the status of my parcel and asked them to please deliver directly to san jose branch, then they told me that it will delivered directly in san jose branch. On Nov. 23, I texted the staff, at last it was arrived on that day, but in my dissapoint when I open the box, some leaves are dried and some are became yellowish sign of drying, some pictures are attached.

I am asking for the damage fee of my plants, because it is pricy plants, It cost too much to me, I spend almost 4, 000 to buy these plants, and it is expecting by my clients, I assumed that when it arrived here I immediately sold it to my client as they expecting it. and now this is what happened, I received a dried plants.

I hope that this complain will take action immediately, Thank you and more power

This is to let you know that your services are so lousy. I pay for the shipping fee and you delay my order. Next time I won't be booking anymore with you guys. I got so pestered already. You don't even pay attention to your customers. I already called customer service 10 times no one can escalate my concern.
Next time deliver on time. We pay so we expect you will do a good job but you don't

What's the name of the manager of this branch?

Your presenter talks about totalitarianism saying he is not antivaxer. What is the purpose of this broadcast?
People are dying of Covid and vaccination is going to prevent further death.
All major vaccines are obligatory. Why not Covid one?
There are many just causes which can make people fight for personal liberty. This is not the right one.
LBC is telling people to disobey now. Is this reasonable?
I would say it is totally irresponsible to broadcast this programme.

This is my 2nd transaction in your branch at SM Lananag Premiere, Davao City, and your staff who assisted me was Mr. Rommel Ramirez (based on the receipt).

Just today, I never got a good customer service from this person. He was in a hurry. He asked me the PHONR NUMBER of the person I am sending tghe docs, but I replied I only got the telephone number in the office, and he just kept on saying, "BAWAL NA YAN SIR, KAILANGAN ANG PHONE NUMBER", (wala kc akong phone number sa padadalhan ko kasi sa office naman yun). Then he said, "YUNG NUMBER MO NALANG GAMITIN KO". I just said "OKAY". Thne he continued. Suddenly after, he threw the receipt in front of me, (the receipt for signing) he never even said to sign the receipt, he just threw it. Nabastosan lng ako. I assume he really wanted the transaction to be done quickly, because after I signed the receipt, he got his phone real quick, as no one was next in line after me.

I hope you will call his attention. Some people like him continue to be rude on their clients without management knowing. This might be isolated, but I used to work as a customer service rep. There must be some other appropriate way to assist your clients.

On 11/10, I sent a remittance to a person in QC. It was done thru your online portal and shows as ready for pickup. It is now 8 days later and funds not delivered. Recipient is told no funds sent. I have called LBC 800 number 2 x and verified funds are available. Now for 2 more days, they claim to be offline. I do not believe any banking service should be offline for 48 hrs and you are fraudulently withholding my funds that were sent for an emergency . This is the 2nd time I have had this issue with LBC in QC-you are illegally withholding money for the sake of personal gain at the expense of your customers. I send money to Iloilo and Guimaras every month without problems but this office in QC continues to operate without oversight. I have already filed a complaint with the US FCC and Philippine Dept of Finance and await an answer. I have tried using your Facebook account but it does not allow private messages which is another example of fraudulent activity. How can you discuss a transaction on your public boards?

They offer worldwide Delivery but they have limited ODZ. They should inform the Sender ahead of time for them to be aware and choose other courier that could deliver the package to the said address.

Good Day Ma'am and Sir! I would like to complain about the bad wrappings of my product which is my laptop.. the bubble wrap isn't secured enough and the box was too big. So there is a tendency that the item was damaged during shipment. As I received it for the first time, I tried to charge my laptop but it wasn't working. I tried to get it fixed by some professionals but he said that ‘maybe it was broken due to shipment... my sister already complains in manila where she it.. but the lady said it was impossible that it was broken because she did it many times it was her first time that she receives a complaint about her work. I WANT A FULL REFUND ..

Clavel TEJANO

BRGY. LANAO BONTOC SOUTHERN LEYTE

My gmail is .. [protected]@gmail.com

Every time I go to LBC Vermont location I always get horrible attitude fro theses ladies. One of them is Minerva Capistrano and other one I don't know her name but she is older one with glasses on. They always give me bad looks and all. And always taking their time to get things done. Mis handling the package right in front of me. 126 North Vermont ave. Office number 17.

I am an expatriate from Kuala Lumpur, Malaysia and I was aghast with your call center agent's lack of courtesy.

ANG BABASTOS NYO SA HOTLINE! How can you even provide this number [protected] when your agents do not even want to assist us?

I have been following up the status of the delivery of my balikbayan box from KL to Sta Rosa, Laguna today, 17 Nov at 750am and spoke with Revo.

I was informed that the new lead time is 47 days instead of 27 days which is stated in your website. I told Revo that you should be updating the website because we are being kept in the dark and assuming that it's still 27 days.

Revo told me that he will disconnect the call and put the phone down just like that, despite my request not to.

GANYAN BA KAYO KABASTOS, LBC EXPRESS INC.? Is this how you treat your paying customers? This is the second balikbayan box that I am sending this year and will NEVER use your service again because of your terrible customer service.

I called back and spoke with Cherry. Please have your supervisor, Ms. Myrna to call me back today regarding this complaint. Thank you.

Im complaining about the place or branch they want my husband to pick up the package, we lived in tuy batangas, but the branch on antipolo say that we should pick up it on sm city batangas, its too far on our place,

So my parcel is from Davao city and unfortunately after a few days of waiting in Maramag Bukidnon my parcel arrived at a different branch which is kibawe bukidnon. I hope there is some action regarding this. I was waiting for this parcel and it is a order from a customer but my customer has been dismayed for the time i promise to deliver the watch and havent been able to deliver it .

It says on the tracking page it will be delivered within the day but nothing came. You should text your customers if its not arriving because ive waited for it and did nothing the whole day.