Menu
LBC Express Customer Service Phone, Email, Contacts

LBC Express
reviews & complaints

www.lbcexpress.com
www.lbcexpress.com

Learn how the rating is calculated

1.0 2800 Reviews

LBC Express Complaints Summary

25 Resolved
2773 Unresolved
Our verdict: If considering services from LBC Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for LBC Express has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of LBC Express. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

LBC Express reviews & complaints 2800

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
2 reviews
Sort by:

Newest LBC Express reviews & complaints

ComplaintsBoard
R
12:35 am EDT

LBC Express Failed delivery

My package was already in iloilo and was already in transit to san jose antique but they sent it back to manila and was expecting me to come and get it in their [censored] office in manila. The delivery was supposed to be delivered door to door and they mentioned in the tracking info that I failed to pick up my package in manila that's why the delivery was failed. [censored] [censored]bags.

Read full review of LBC Express
Hide full review
ComplaintsBoard
J
2:36 am EDT

LBC Express Passport Delivery

Nag apply ako for passport last march 3, then ang sabi don, makukuha/madedeliver sakin by march 13-18 thru lbc. Anong petsa na? Nung tinrak ko yung package ko, sabi nasa bulacan na daw. Then may naka indicate don nung march 14 na 'unknown reciever daw ako sa given address ko' to think na may contact number naman sanang nakalagay doon sa papel ko ng lbc. Bakit di man lang tinry na tawagan?! Then kanina lang, nadeliver na yung passport ng ate ko thru air 21 eh mas late yon nag apply ng passport kesa sakin. Paki ayos naman po to. Paano po pala kung may flight yung tao diba? Nag message din po ako sa inyo sa messanger. Nakakadisappoint actually.

Read full review of LBC Express
Hide full review
ComplaintsBoard
J
11:44 pm EDT

LBC Express delivery of my shopee item

I received a sms laat saturday saying that my order will be deliverd that day I was not home but since the msg said it will be deliber within the day I went home early becauseI really need the item i ordered. I called around 6pm saturday in theiehotline asking what time will they deliver. they told me they just deliver till 7pm so they think due to the bulk of deliveries my item willbe delivered monday. I kept cool since i understand the predicament but they told me they will prioritize my item. monday came still no delivery i called again they said its in their angeles hub already and will tell the hub tohave it deliver. tuesday came no item came. then wednesday came no item and they even posted in the link in my shopee notification that it was delivered but i did not pay. This i really angered me. I told them why send such message (message last saturday) that the item is for delivery if they will not deliver and why say they delivered if no delivery guy called to confirm my address. o toldthemto juat cancel my order since my errands are being affected due to the fact that im waiting for thisdelivery. today i received a msg sms asking for my address where my exactloc is. He asked if we live near the gas station then no reply. I even asked my brother to check thedelivery guy if hes in the gasstation. I replied even if i told them i will cancel I thought of the time that will be wasted onthe part of the delivery guy if i will not get the item. i msgd back but the delivery guy is plain unprofessional. I msgd but he did not reply. he justreplied when i told him to msg me if he will still deliver since we are about to leave the house. and told him frankly that im really meaning to cancel the order due to the bad services. he replied on the way na po mam. when he msgd me hes out already i asked my brother to get the item but hes left already did not even care to knock and my brother went out 2 mins after i received thedelivery guy's msg. the services of LBC really disappointed me.

Read full review of LBC Express and 1 comment
Hide full review
1 comment
Add a comment
H
H
hiranekochan
, PH
May 07, 2018 9:38 am EDT

So much related on this, but the delivery man didn't even bother to message me so i don't even know who to contact . Ugh

ComplaintsBoard
H
9:33 pm EDT

LBC Express document package pick-up

This complaint is addressed to LBC-SM Marikina Branch staffs.

Yesterday April 26, 2018 around 6pm, I authorized my wife to pick-up my package at the said branch. I provided my wife an authorization letter handwritten and signed by me, together with my valid drivers license ID and her ID, Sadly they refuse to hand over the package because they want a photocopy of the IDs. My hand written and signed authorization letter is very binding for the package to be released, and they have our physical IDs to check or verify. This is an annoying requirement they were asking and they even told me that it was a company policy but i dont believe it was. Please LBC, replace your staffs at LBC SM Marikina branch and subject them for more trainings in handling their clients and transactions.

Ive been transacting with the said branch for 4 years now and now im annoyed with the staffs to even return to that branch. I hope they apologize to us for causing the inconvinience so we could resume our transactions with them.

Thank you
Helmer Isais

Read full review of LBC Express and 1 comment
Update by hci0120
Apr 26, 2018 9:40 pm EDT

LBC should provide their own photocopy machine so they can copy our physical IDs.

Hide full review
1 comment
Add a comment
R
R
Roselyn Sayson Delegencia
, US
May 01, 2018 12:03 pm EDT

Pls contak my # [protected]/[protected]
Adress ng pinadalhan ko ph5. Quarry block68 lot12 sanjose delmonte bulacan city minuyan proper.
My tracking# is [protected]

ComplaintsBoard
B
9:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express i’m complaining on the very delayed delivery of my balikbayan box for more than 20days than the expected date of arrival to the exact address

When we called up LBC cebu delivery they always tell us to call back. when in fact we always tried calling them and offered to get the balikbayan box at the warehouse so as to avoid delay but they refused to give us information on the address of their warehouse. It has been more than 20days since the arrival of the balikbayan box here in Cebu City but until now there has been no progress/updates. Pls look into this tracking number [protected]

Read full review of LBC Express and 1 comment
Hide full review
1 comment
Add a comment
R
R
Roselyn Sayson Delegencia
, US
May 01, 2018 11:24 am EDT

Pls contak my # [protected]/[protected]
Adress ng pinadalhan ko ph5. Quarry block68 lot12 sanjose delmonte bulacan city minuyan proper.
My tracking# is [protected]

ComplaintsBoard
R
2:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express my legal documents

I am complaining about my documents which supposedly delivered to my last april 19.it was released to someone na hindi naman sa kanya nakapangalan. I already complained this to the head delivery employee named Ace Vidanas of Warehouse 10 cabuyao laguna. He promised me to deliver in my address within that day but until now wala pa rin. I was already delayed in my appointments to dfa dahil lang jan. I will surely report this to Tulfo na para maaksyonan ang anumalya ng LBC.

Read full review of LBC Express
Hide full review
ComplaintsBoard
C
1:42 am EDT

LBC Express the package not deliver with this tracking #[protected]

The package not deliver with this Tracking #[protected] name to my Sister Daisy L. Yu, What happen LBC
the package already arrived in Tandag branch and when weve track it. April 25, 2018 the note said ready for delivery please expect delivery with in the day. The what happen all day long weve wait for the package to arrived pero walang dumating. Were super disappointed for that then now we track the package bakit na deliver na namn sa butuan napalayo pa yata. tapos nilagay na sa note na (we tried to deliver your shipment but the recipient refused to accept. please get in touch with us).. what the heck is going on LBC kindly answer this case how come we refuse the package if were waited for it. your not even texted or call us if you wanted for a cleare landmark.

Read full review of LBC Express and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
R
R
Roselyn Sayson Delegencia
, US
May 01, 2018 12:04 pm EDT

Pls contak my # [protected]/[protected]
Adress ng pinadalhan ko ph5. Quarry block68 lot12 sanjose delmonte bulacan city minuyan proper.
My tracking# is [protected]

ComplaintsBoard
G
1:20 am EDT

LBC Express documents for pick up

i am complaining abt an lbc employee name Roger Allarde. magkaiba yun address na nilagay nya sa resibo at address na naka note sa system ng lbc. kaya yun documents namin napadala sa ivang lugar. binalikan namin sya at wala syang ibang naitulong or nasabi kundi wala syang kasalanan. so kanino kame hihingi ng tulong? sa pag kakamalu ng isang bobong empleyado ng lbc.

Read full review of LBC Express
Hide full review
ComplaintsBoard
B
9:17 pm EDT

LBC Express lbc didn't deliver my package and is not answering calls (mariveles, bataan team)

April 21, ready na dapat mareceive yung items na inorder ko pero di nila makita yung adress ko which is just 150 meters away from their office. Kaya pinapunta ko nanay ko para makuha man lang, pero ala yung delivery man na in charge sa package, so tumagal na hanggang ngayon di pa makuha... tinatawagan namin sila but laging nagriring lang... alang sumsagot. LBC doing a pretty good job at messing around with people's packages. Keep it up, kasi konti na lang mapupuno na kami sa inyo... You're lines should be open, not to mention that dapat lahat ng address nahahanap niyo...
Do your freaking jobs right people!

Read full review of LBC Express
Hide full review
ComplaintsBoard
R
9:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express delivery

I just received a text coming from LBC last April 19 said that they will deliver our items. And yet hindi pa namin natatanggap. I tried to track my shipment and the website stated that delivery address is out of your delivery area. I emailed LBC thru your given customer service and wala naman nag reresponse till now even sa call! Napaka poor ng service nyo. Tama yung mga comments na nababasa ko tungkol sa inyo. Dame nyong branch and tao, simpleng email at pagsagot sa tawag hindi nyo magawa. Nkakadisappoint kasi ang laki ng company nyo. Tapos ganyan service nyo.

W..LBC number [protected]

Read full review of LBC Express
Hide full review
ComplaintsBoard
I
5:44 am EDT

LBC Express delivery

We're waiting for an item purchased at Shopee. Ang sabi eh from xPost, na-transfer sa LBC Integrated. Then I tracked the package ang sabi is in transit na. Then last night I checked again (kasi 'yung isang order namin dumating na pero itong isa wala pa), ang sabi eh FAILED DELIVERY CONSIGNEE UNKNOWN AS PER REYES FAMILY. Weird nito kasi wala namang text na nag-inform na ide-deliver na yung package and base sa experience namin, laging may nagtetext o tumatawag sa amin asking for directions since itong bahay namin ay medyo looban. Pero ito, walang paramdam pero sabi sa tracking FAILED DELIVERY?
Today nag-text ang LBC around 1:30 pm. Naghintay kami maghapon. As of writing (18:41 hrs), wala pang LBC na nagparamdam ulit at wala ring package.

I'm trying to look for LBC Integrated online pero wala silang website.

Read full review of LBC Express
Hide full review
ComplaintsBoard
M
3:50 am EDT

LBC Express otg that I bought from lazada a week ago!!!

Ano na LBC?! Tangina nyo nung april 21 pa delivery hub ninyo yung item nung April 24 nyo lang idedeliver at ang matinde pa non hndi nyo na ideliver at ang reason nyo sa website nyo. Hindi ako kilala sa binigay na address. Eh ubod pla kayo ng mga tanga e mahigit sampung beses na ako nagpapadeliver sa iisang adress tapos mag rereason kayo ng ganyan! Putangina nyo! kahit kailan walang kayong kwentang courier mga tamad pa punyeta!

Read full review of LBC Express
Hide full review
ComplaintsBoard
F
3:07 am EDT

LBC Express no record found.

My friend sent me a parcel yesterday from Zamboanga to Manila. Based on the receipt it is to be claimed today. But when i went there, found out that no records found and said that the tracking number that the lbc provided was void. I even tracked it online but it says "no detais found." Please let me hear your response to this issue. Email me [protected]@gmail.com

Attached here is the receipt of the transaction.

Read full review of LBC Express and 2 comments
View 0 more photos
Hide full review
2 comments
Add a comment
R
R
Ramon Alfred Logarta
, US
Dec 15, 2021 7:18 am EST

BAT MAY RESIBO PO PERO DI KO MATRACK YUNG PARCEL?

N
N
Norma ferreras
, US
May 25, 2021 4:51 am EDT

I truck my deliver to gubat sorsogon now but no record pls check tnx

View 0 more photos
ComplaintsBoard
F
6:52 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

LBC Express we tried to deliver your shipment but recipient's address cannot be located. please get in touch with us through our official customer care channels.

[protected], phase 4a block 12 lot 22 towerville, san jose del monte bulacan, [protected]

nag intay po ako ng 3 days for delivery, wla parin po, at wla rin po akong nareceive na tawag from lbc, please paki deliver na po, i need badly the item, my complete address was located above at contact number ko,

resolve this issue right away lbc,
thank you

Read full review of LBC Express and 2 comments
Resolved

179955384892 tracking number

Phase 4A KALIWA, BLOCK 12 LOT 22, TOWERVILLE, NEAR TOWERVILLE NATIONAL HIGHSCHOOL, BRGY. MINUYAM PROPER, SAN JOSE DEL MONTE BULACAN,

09164405308

Hide full review
2 comments
Add a comment
D
D
Dencastro
, PH
Dec 20, 2018 2:44 am EST

Hi. Sabi nung LBC di daw po malocate yung area ko. Pwede po bang ipick up nalang yung parcel? Gusto ko lang po malaman kung saang branch ng lbc aa cabanatuan pwede ipick up? Salamat

B
B
Brianna Pop
, US
Apr 25, 2018 8:43 pm EDT

Hello po nag text saakin ang LBC na Monday daw madeliver ang product na inorder ko from lazada, pero Thursday na wala parin nag text at dineliver ang product ko, grabi ang hintayan ko sa bahay, marami akong pupuntahan pero di ko mapuntahan kasi hinihintay ko ang delivery, pero kahit ngayon wala pa rin.

ComplaintsBoard
A
4:57 pm EDT

LBC Express courier or rude delivery man

Your courier not deliver always my parcel. If they delivered they always late. They have rude attitude even costumer relation none! They always lied that our house is closed! Helloo! How come is it close we are many people here and everytime the LBC mail me that there is a delivery wholeday i'm waiting but no parcel or delivery arrived! We can't update because your courier have rude attitude! Napakasinungaling nagsabi pa walang tao dito! Anong tingin nya s mga tao dito hayop! Nagalit mga tao dito sinungaling! Di pa nag dedeliver ng maayos nagsisinungaling pa! Di lang ito ngayon nangyari lagi nila ginagawa ito! LBC Davao City Sasa warehouse. Ayaw nga nila mag provide ng information sa kanila pati s office nila. Di po ma update!

Read full review of LBC Express
View 0 more photos
Hide full review
ComplaintsBoard
M
6:56 am EDT

LBC Express lbc delivery

The delivery guy did not deliver my package today because he said i didnt reply when he asked for the landmark. I was busy and have not found the time to reply. I even made sure that my complete address is stated when i order the product, including my house number and village name. And also lbc has been delivering a lot of times to our house, and this is the first time that i have encountered a very lazy delivery guy. He even told me that he will deliver the package on Monday and not today. SO DISAPPOINTED. My tracking number is [protected]. Hope you could do something about this matter.

Read full review of LBC Express
Hide full review
ComplaintsBoard
J
12:34 am EDT

LBC Express lbc robinson malate manila

i was claiming my cash and it was sent from palawan pera padala in cebu april 20, and what happened is it was stock here and need to be reactivate, and i've waited for a lobg time until the following day, april 21 1pm it was successfully reactivated 15mins past, pero ngayon may kailangan pa daw gawin, naghantay ako ng isang oras, wala parin, pls do some action... i am looking for you helpful action...

Read full review of LBC Express
Hide full review
ComplaintsBoard
L
3:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express damaged item delivered

I went to their branch in Magalang far where I live just to deliver my LV sandal to Batangas and my customer complained that the sandal was damaged. I was expecting too much that after I paid for 180.00 plus 5.00 for minimum insurance my sandal will be safe regardless if it is insured or not because I was expecting they would take would take good care of my sandal. But I was so disappointed that 5000 peso worth of sandal was damaged. I attached pictures of after and before it was shipped.

Read full review of LBC Express
View 0 more photos
Hide full review
ComplaintsBoard
A
2:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express [protected]

I am complaining about LBC talisay cebu delivery team. After tracking my expected package I discovered that it was already for delivery on April 18, 2018. And now it is already april 19, 2018. Please do a specific action to this and talk to your delivery team specially the talisay delivery team in cebu. I have to cancel my plans last april 18 but the package never arrived. You have to seriously do something about this.

Read full review of LBC Express
Hide full review
ComplaintsBoard
M
1:56 am EDT

LBC Express delivery service

I think lbc delivery team just sends reports that they delivered the shipment and encountered issues (even if they did not). I was expecting my shipment to arrive yesterday. I even received a text message from the lbc delivery person who said they will be shipping the item within the day. I sent a text message towards the afternoon to check if they still will be able to deliver the item within the day but got no response. To make a long story short, no one came by to deliver the item. When I called lbc today, they were able to confirm they had the correct address but said the item is with returns and that there's nothing they can do about it. They asked me to contact the shipper (lazada) who said they won't be able to re-deliver the item and that I would need to send another request. I had to wait 2 weeks for the item and now, will have to wait another 2 weeks.. All thanks to lbc (pun intended)

Read full review of LBC Express
Hide full review

LBC Express In-depth Review

Website Design and User Experience: The website design of LBC Express is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search functions, ensuring a smooth user experience.

Range of Services Offered: LBC Express offers a wide range of services to meet various shipping needs. From domestic to international shipping, they provide options for documents, parcels, and even freight. Whether you need express delivery or standard shipping, LBC Express has you covered.

Shipping and Delivery Options: LBC Express provides flexible shipping and delivery options to suit different requirements. They offer door-to-door delivery, pick-up services, and even drop-off points for added convenience. With their extensive network, you can expect your packages to reach their destination in a timely manner.

Pricing and Cost Transparency: LBC Express ensures transparency in pricing by providing clear and detailed information about their rates. Their website features a shipping calculator that allows you to estimate the cost of your shipment based on the weight, dimensions, and destination. This transparency helps users make informed decisions about their shipping needs.

Customer Service and Support: LBC Express values customer satisfaction and provides excellent customer service and support. Their knowledgeable and friendly staff are readily available to assist with any inquiries or concerns. They can be reached through various channels, including phone, email, and live chat, ensuring prompt and efficient assistance.

Tracking and Updates: LBC Express offers a reliable tracking system that allows users to monitor the progress of their shipments. With a tracking number provided upon booking, you can easily track your package's whereabouts and receive real-time updates. This feature provides peace of mind and allows you to plan accordingly.

Reliability and Timeliness: LBC Express is known for its reliability and timeliness in delivering packages. With their extensive network and partnerships, they ensure that shipments are handled with care and delivered on time. Customers can trust LBC Express to deliver their packages safely and efficiently.

International Shipping Capabilities: LBC Express has a strong international shipping capability, making it a reliable choice for sending packages abroad. They have partnerships with major international carriers, allowing for seamless shipping to various destinations worldwide. Whether it's for personal or business purposes, LBC Express can handle your international shipping needs.

Packaging and Handling: LBC Express prioritizes the proper packaging and handling of shipments to ensure their safety during transit. They provide guidelines and recommendations for packaging, ensuring that your items are well-protected. Their trained staff handle packages with care, minimizing the risk of damage.

Insurance and Liability Coverage: LBC Express offers insurance options to provide additional protection for your shipments. They understand the importance of safeguarding valuable items and provide coverage against loss or damage. This gives users peace of mind knowing that their packages are protected throughout the shipping process.

Reviews and Testimonials: LBC Express has received positive reviews and testimonials from satisfied customers. Many praise their reliable service, timely delivery, and excellent customer support. These reviews serve as a testament to the quality of service provided by LBC Express.

Overall Rating and Recommendation: Based on the above factors, LBC Express deserves a high overall rating. Their user-friendly website, wide range of services, reliable shipping, and excellent customer support make them a top choice for shipping needs. Whether it's domestic or international shipping, LBC Express is a reliable and trustworthy option.

How to file a complaint about LBC Express?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to start the process of filing a complaint.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have with LBC Express. This title should be clear and to the point, allowing readers to understand the nature of the complaint at a glance.

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:

  • Service issues: Delays, lost or damaged parcels, or poor customer service.
  • Transaction details: Dates, tracking numbers, and any relevant receipts or transaction references.
  • Nature of the issue: Describe what went wrong with your delivery or service experience.
  • Resolution attempts: Outline the steps you took to resolve the issue with LBC Express, including any communication with their customer service.
  • Company's response: Detail the response or lack thereof from LBC Express regarding your complaint.
  • Personal impact: Explain how this issue has affected you personally, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with LBC Express. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that the information provided accurately reflects your experience and that your desired outcome is clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates from LBC Express or other users. Engage with any replies to provide additional information or to follow up on your complaint.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact LBC Express customer service

Phone numbers

1800 108 585 999 1800 522 0000 More phone numbers

Website

www.lbcexpress.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with LBC Express?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with LBC Express Customer Service. Initial LBC Express complaints should be directed to their team directly. You can find contact details for LBC Express above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about LBC Express. Discuss the issues you have had with LBC Express and work with their customer service team to find a resolution.