Menu
LBC Express Customer Service Phone, Email, Contacts

LBC Express
reviews & complaints

www.lbcexpress.com
www.lbcexpress.com

Learn how the rating is calculated

1.0 2800 Reviews

LBC Express Complaints Summary

25 Resolved
2773 Unresolved
Our verdict: If considering services from LBC Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for LBC Express has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of LBC Express. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

LBC Express reviews & complaints 2800

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
2 reviews
Sort by:

Newest LBC Express reviews & complaints

ComplaintsBoard
D
5:35 am EDT

LBC Express shoes from lazada

Di man lang ba tinry ng nagdeliver na tawagan ako or itxt if di nila makita yung bahay ko. Lagpas na nga due date ng sabi marrcieve ko yung product ng lazada. Sana man lang may magtxt na hhnapin yung bahay ko. Mghapon ko hinintay yung padala. Pls. Pakiintndi naman po. Madami kayo naagrabyado na trabaho. Ito yung tracking number nya [protected]. Kailangan ko ng update pra matrace kung sang branch sya. Please lang lbc!

Read full review of LBC Express
Hide full review
ComplaintsBoard
G
3:09 am EDT

LBC Express tracking [protected]

I was waiting for my package for almost a week already and based on your tracking you tried to deliver the item last March 26 and 27 but the house was closed but you did not call me on my number indicated on the OR. Why did not deliver on the 28, 29 or 30 I was home al the time. Does it mean you stopped your services on the 27th? what are you going to do with my package? I emailed your customer service twice already but since it is system generated am sure i cant get an answer.

I tracked again and based on your system my item is ready for pick up at Cavite South Delivery team. Where the hell is this place? You mean a 64 year old lady will pick up an item which is supposed to be delivered by LBC? I demand that you give me an updated on this delivery...otherwise...

Mrs. Gloria Banares

Read full review of LBC Express and 1 comment
Hide full review
1 comment
Add a comment
R
R
Russel Pabustan
, US
Apr 03, 2019 5:44 am EDT

Pahingi nmn Ng link Ng tracker nila

ComplaintsBoard
P
1:44 am EDT

LBC Express staff of lbc abuyog leyte

Yung staff nyo sa abuyog leyte branch LBC baka di tatagal mamatay yan sila o dikaya mabugbug berna yan sila, walang kwenta, nag a update ng item yung ibabalik na nila yung item mismo. maraming nag complain kada ko punta sa LBC laging may nag co complain regarding sa mga package nila o lazada, hinde sila nag a update kung dumating naba yung putang inang lazada na yan o hinde pa, more in 15 days kami nag hihitany sa package na yan wala manlang dumating na update kung asan na, malalaman nalang namin pag follow up sa kanila na binalik na pala yung orders namin, hinde lang once nangyari at lalong hinde lang twice kundi rappidly nangyayari hinde lang sa akin kundi sa mga netizin dito sa leyte. mga tamad mag delever ng COD ampota. we hope you take some action regarding sa mga staff ng LBC sa abuyog leyte.

Read full review of LBC Express and 1 comment
Hide full review
1 comment
Add a comment
G
G
Grace austria
, US
Jul 25, 2019 1:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear abuyog lbc branch
Please let us know if you receive my parcel this is my tracking number [protected] or just get in touch to know my sister this is here contact number [protected] please this is a important document

ComplaintsBoard
R
8:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express delivery of item.

May narecieve akong text from lbc na may darating akong item na expected. Natapos na ang maghapon eh wala pa ding dumating. Sumunod na araw ay nagtext uli ang lbc pero wala na namang dumating. At unknown daw ang location ko. Di ba pwedeng itext ang reciever para maguide ang courier or magmeet elsewhere na convinient. Track # [protected]. Unsatisfied costumer.

Read full review of LBC Express
View 0 more photos
Hide full review
ComplaintsBoard
M
11:24 pm EDT

LBC Express parcel was not delivered and were asking for a refund

Dear Sir/Madam,

Would like to make a complaint for one of our deliveries with tracking number [protected].
Our client complaint to us due to her parcel was not delivered dispite she received text messages from LBC that her parcel is "out for delivery today" for 3-5 times but during those days she didn't received the parcel or didn't even call her for the delivery.
When she was just at the house that time whole day waiting for it to arrive but nothing arrived or delivered and as per tracking in your site it say's "house close"

We would like to request for the parcel to be return to our office (the sender/origin) and refund us the shipping fee since our client has no longer interested for it. We wish you could attend on our concerns for this matter as it not really happen's once to us but so many time.

Hoping for your quick response .Thank you
You may contact us at [protected] / [protected] / [protected]

Read full review of LBC Express
Hide full review
ComplaintsBoard
M
6:56 am EDT

LBC Express poor customer service

this was my 2nd attempt to report this same phenomena so ill make it short...this transgender tomboy did not accept my collecting of money 500 peso only and told me to go to other branches...i asked her that im willing to wait for other transactions so she could give me the sum of money i require and she replied "no more money magpapadala" ive gone to other branch and they told me that employee was [censored]ing you off and they even told me...this is puregold branch araneta avenue quezon city march 28, 2019..must be given sanction in order not do it again to other unaware customers...for LBC's own good..

Read full review of LBC Express
View 0 more photos
Update by Makhail Talinio
Mar 28, 2019 7:06 am EDT

i also reported to the police currently on duty in puregold araneta avenue quezon city and immediately came with me and obliged to accused to show some ID and she isnt showing any..really? going to work and no ID? proof enough

View 0 more photos
Hide full review
ComplaintsBoard
R
1:53 am EDT

LBC Express service

Please track and search [protected] I cannot find it. The reciever is coming everyday and they are not helpful. It's been long time that we are waiting. We trusted LBC to deliver not stress and traumatic services. Please help us to find our product.

Please call me @ [protected]
Whatsap [protected]
Email annpontigon. [protected]@gmail.com

I would like to raise my complain, u causes a damage to family and stress traumatic services.

Read full review of LBC Express
View 0 more photos
Hide full review
ComplaintsBoard
P
1:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express my box to be delivered in coron palawan

Im from noveleta cavite last march 7 I sent a small kb box containing 10bottles of body spray, a shoes and towels thru you lbc going to coron palawan with a tracking no.[protected], the tracking update says it was on puerto princesa the next day and expect the deliver within the day, how can I expect my box to be delivered within that day when it was sea-away from my delivery address! Puerto is ocean away from coron for god sake, your delievery is wrong! And then it shows! Tracking update says shipment issue, and to cantact your customer service hotline chuchu! Until now march 28 my sister from coron palawan did not recieve any box from you yet!.. Customer service called me to inform that my box will be sent back to manila before sending it to coron! So I decided to take back nalang my box and refund my frieght fee! I went to the branch where I sent my parcel last tuesday march 26 and my box were not there yet!? And the agent doesnt know when it will arrive to the branch! So can somebody tell me what happened to my box?.. And where is it?! When will I have it?! Its been 3 weeks already for crying out loud!.. If you cant give me my box today! Pay my declared valaue and refund my fee! You have been caused me so much inconvenience and I cant wait for the box any longer, the shoes has been paid already 3 weeks ago by our customer because that box are our little business! Some of the body sprays has been paid reserved but our customer refunded due
To your super delayed delivery! Pls. If I cant have my box today! Just pay my declared value and fee!.. Pls! Its been too long! Nakakahiya naman din sa mga customer namin!..

Read full review of LBC Express
Hide full review
ComplaintsBoard
M
5:43 am EDT

LBC Express failure to deliver a very important legal document

This refers to my previous request to expedite the delivery of my client's legal document which has been pending in your Cabanatuan Branch since March 22, 2019. For your reference, below is the complete details:

March 21, 2019 Accepted at Amberland (12:49pm)
March 22, 2019 Arrived at Cabanatuan Delivery Team (9:22am).

Today, the document remains undelivered.

With due respect, you are already in breach of your contract of delivery. Your customer service is unhelpful and keep us on hold via phone for almost an hour. Worst, the document that is supposed for immediate delivery is a very important document, hence we thought that LBC can provide such service, but unfortunately, you are grossly negligent. The document remains in Cabanatuan branch without any valid reason. We are even unsure if the document is indeed in Cabanatuan.

In this regard, let this letter serves as our FINAL DEMAND to deliver the document until today. Otherwise, we will instruct our recipient to pick-up the document in the Cabanatuan Branch by tomorrow. By reason of your dereliction of duty, we will be constrained to file a case against you, claim for refund of the delivery fees we paid, with damages.

Sincerely appalled client,
Atty. Marlyn R. Bacani
[protected])

Read full review of LBC Express
View 0 more photos
Hide full review
ComplaintsBoard
J
1:12 am EDT

LBC Express documents, credit card not received "unethical behaviour bastos

March 27, 2019
[protected]
Dumating yong rider delivery for ms jean olamit
Then humingi sya ng id so kinuha ko muna id ko sa taas, aba pag baba ko umalis nag pa harorot na ng motor nya? Ilang minuto ba syang nag antay to think na umasta sya ng ganon ang bastos naman nya.. Sana naman I train nyo mabuti mga tao nyo na wag maging bastos... Kasi binabayaran naman kayo..
Request to re deliver today

Read full review of LBC Express
Hide full review
ComplaintsBoard
E
6:56 am EDT

LBC Express delivery

I receive text message last march19 saying that my item will be delivered but until now I haven't receive it. Can you please let me know if there is a problem on the address that I provided? Shipping time is 5-7days only but its been a week since I ordered a watch and not yet arrive until now. If you have any issue you can reach me on my mobile phone. How will I know if the items ate canceled already? It took so long tp receive an item from you.

Read full review of LBC Express
View 0 more photos
Hide full review
ComplaintsBoard
R
9:24 am EDT

LBC Express delivery

Regie Batiao po ito, ang shipment ko po na ipinahulog sa kapatid ko with trcking no306-[protected] ay hindi nakarating sa tamangdate sa limay bataan ito po daw ay na mis route hiniling ko nasana ay maihabol ito from olonggapo kung saan napasama ang item ko subalit wala tin nangyari march 14 subalit muli ito ay hindi nakarating kung kaya hiniling namin na maibalik ito sa branch na pinanggalingan nito march 23 na po ngayun ito ay wala P arin...

Read full review of LBC Express
Hide full review
ComplaintsBoard
F
12:18 am EDT

LBC Express Undelivered package/missing package but declared as delivered

Last march 22, 2019 I received an email from contact@sephora. Sg informing that the parcel was completely delivered thru aramex international last march 21. I immediately contact aramex to verify the email from sephora. Then upon verifying from their system from one of aramex representatives, the said parcel was already delivered. I informed her that I did not received any parcel from lbc last march 21, I asked her who received the package, and she told me that I received the package, she also informed me that the package was received around 2 in the afternoon. Honestly, this is the first time that I encountered this kind of issue with lbc.

Read full review of LBC Express
View 0 more photos
Hide full review
ComplaintsBoard
A
12:11 pm EDT

LBC Express delivery team

March 14 nagpadala kami sabi sa tracking ng lbc nasa laguna delivery team na nung March 16. Hanggang ngayon d pa narerecieve ng customer namin. Sabi sa report no payment. Nagrereklamo customer namin na bakit no payment eh hnd naman talaga dineliver sa knila kaya d pa nila nababayaran. Araw araw nila inaabangan delivery hanggang ngayon wala pa. Dog leash lng naman na tatlong piraso bakit hirap kayong ideliver.

Read full review of LBC Express
View 0 more photos
Hide full review
ComplaintsBoard
M
1:23 pm EDT

LBC Express im complaining about my tracking no.

My tracking no. For passport is "invalid?!?..."don't know why always like this . when i put my tracking number, it says it's "invalid "or "tracking number not found", so now i can't track my passport when or what date LBC delivered it. Is there any way to track my passport?...Pls tell me what im gonna going todo with this?, ineed to track my passport, can you pls fix this. I

Read full review of LBC Express
Hide full review
ComplaintsBoard
L
1:10 pm EDT

LBC Express we tried to deliver your shipment but recipient's address cannot be located. please get in touch with us through our official customer care channels.

03/22/2019
Phone #: [protected]
Track #: [protected]
I understand that you cannot locate my address but please also understand that I have a phone number and its up and waiting for your call or text. Please contact me, I need the shipment ASAP. If we need to arrange for me to pickup the shipment near me, I'm up with that. Please resolve this. Thank you.

Read full review of LBC Express
Hide full review
ComplaintsBoard
J
12:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express service

Hi I am not really satisfied with the service I am a online seller I do sell Canada and philippines my sister was the one who was doing the delivery transaction and it was our first time for COD transactions and we didnt know that they supposed to ask details about the bank account none of your agents ask for our bank account so I called LBC customer service here in canada to ask why it take so long for the payment to process its been 2weeks now and still waiting for that code that they keep on telling my sister went there to verify or check it again for the 4th time and still nothing so instead of easy and hassle free transactions please do something with this and plus the income and profit that we supposed to have we spent it to go back and fort in LBC

Read full review of LBC Express
View 0 more photos
Hide full review
ComplaintsBoard
K
11:52 pm EDT

LBC Express delivery

I am from oton iloilo and was expecting a package from usana last saturday/ sunday march 16/17 2019. But I was surprised to recieve a call from usana cebu last tuesday march 19 that my package was returned to them. And the reason was "unknown address." I understand that, but atleast the delivery man could have had called me to ask about my location or atleast ask me to meet him in the main road of oton iloilo or meet him at oton lbc.. What happen to your vision and mission about commiment to moving lives, businesses, and communities and delivering smiles around the world? If your employees are not committed to do extra miles or exert effort to deliver those smiles to your customer.

Read full review of LBC Express
Hide full review
ComplaintsBoard
N
2:20 am EDT

LBC Express employee's behavior-complaint and commendation

Date of the incident: March 19, 2019, past 8 am
Tracking number: [protected]

First, I would like to commend the employee named Boni/Bonnie for assisting me when I went to one of your office branches here in Koronadal today.
I was turned down by the first employee I approached to assist me with my package. It was raining outside, my kids are in the car waiting for me while it's parked outside and his only response was, he doesn't know where my package is, that I should wait for the delivery man to bring it to me, or to just come back at a later time when they've (delivery men) arrived without even asking me for the tracking number. Then the guy named Boni/Bonnie approached me after overhearing my conversation with the first employee. He proactively asked for my tracking number then asked another lady employee to pull up my account. The lady employee's remark was, "istorbo!" Then Boni/Bonnie responded, "Customer ito, (sasabihin mong) istorbo?!" Then the lady annoyingly checked my package info in her computer while saying "May natanggap ba siyang text? blah! blah! blah!" After Boni/Bonnie got the information, he asked for my house sketch so he could give it to the delivery man as soon as he arrived to make sure that my package will be delivered.
I am hoping for feedback confirming that the employee named Boni/Bonnie will be given a commendation that he deserves for the very good customer service he provided. You should hire more people like him. With regard to the other two employees, maybe the company should reconsider keeping them or maybe send them to a retraining program to improve their work ethics.

Read full review of LBC Express
Hide full review
ComplaintsBoard
J
5:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express the line

Hi Lbc, would like to complaain having a very long line ng very long time waiting.. could you have seperate lines for those customers who have so many items (online sellers) and for those who only have single document or item. I only have one docent to sent but it took me more than an hour to waut because the first one in the line had so many items to sent. It sich a waste of time to wait just because the first one have many utems to ships in one transaction. Can you please fix it. Thanks

Read full review of LBC Express
Hide full review

LBC Express In-depth Review

Website Design and User Experience: The website design of LBC Express is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search functions, ensuring a smooth user experience.

Range of Services Offered: LBC Express offers a wide range of services to meet various shipping needs. From domestic to international shipping, they provide options for documents, parcels, and even freight. Whether you need express delivery or standard shipping, LBC Express has you covered.

Shipping and Delivery Options: LBC Express provides flexible shipping and delivery options to suit different requirements. They offer door-to-door delivery, pick-up services, and even drop-off points for added convenience. With their extensive network, you can expect your packages to reach their destination in a timely manner.

Pricing and Cost Transparency: LBC Express ensures transparency in pricing by providing clear and detailed information about their rates. Their website features a shipping calculator that allows you to estimate the cost of your shipment based on the weight, dimensions, and destination. This transparency helps users make informed decisions about their shipping needs.

Customer Service and Support: LBC Express values customer satisfaction and provides excellent customer service and support. Their knowledgeable and friendly staff are readily available to assist with any inquiries or concerns. They can be reached through various channels, including phone, email, and live chat, ensuring prompt and efficient assistance.

Tracking and Updates: LBC Express offers a reliable tracking system that allows users to monitor the progress of their shipments. With a tracking number provided upon booking, you can easily track your package's whereabouts and receive real-time updates. This feature provides peace of mind and allows you to plan accordingly.

Reliability and Timeliness: LBC Express is known for its reliability and timeliness in delivering packages. With their extensive network and partnerships, they ensure that shipments are handled with care and delivered on time. Customers can trust LBC Express to deliver their packages safely and efficiently.

International Shipping Capabilities: LBC Express has a strong international shipping capability, making it a reliable choice for sending packages abroad. They have partnerships with major international carriers, allowing for seamless shipping to various destinations worldwide. Whether it's for personal or business purposes, LBC Express can handle your international shipping needs.

Packaging and Handling: LBC Express prioritizes the proper packaging and handling of shipments to ensure their safety during transit. They provide guidelines and recommendations for packaging, ensuring that your items are well-protected. Their trained staff handle packages with care, minimizing the risk of damage.

Insurance and Liability Coverage: LBC Express offers insurance options to provide additional protection for your shipments. They understand the importance of safeguarding valuable items and provide coverage against loss or damage. This gives users peace of mind knowing that their packages are protected throughout the shipping process.

Reviews and Testimonials: LBC Express has received positive reviews and testimonials from satisfied customers. Many praise their reliable service, timely delivery, and excellent customer support. These reviews serve as a testament to the quality of service provided by LBC Express.

Overall Rating and Recommendation: Based on the above factors, LBC Express deserves a high overall rating. Their user-friendly website, wide range of services, reliable shipping, and excellent customer support make them a top choice for shipping needs. Whether it's domestic or international shipping, LBC Express is a reliable and trustworthy option.

How to file a complaint about LBC Express?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to start the process of filing a complaint.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have with LBC Express. This title should be clear and to the point, allowing readers to understand the nature of the complaint at a glance.

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:

  • Service issues: Delays, lost or damaged parcels, or poor customer service.
  • Transaction details: Dates, tracking numbers, and any relevant receipts or transaction references.
  • Nature of the issue: Describe what went wrong with your delivery or service experience.
  • Resolution attempts: Outline the steps you took to resolve the issue with LBC Express, including any communication with their customer service.
  • Company's response: Detail the response or lack thereof from LBC Express regarding your complaint.
  • Personal impact: Explain how this issue has affected you personally, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with LBC Express. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that the information provided accurately reflects your experience and that your desired outcome is clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates from LBC Express or other users. Engage with any replies to provide additional information or to follow up on your complaint.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact LBC Express customer service

Phone numbers

1800 108 585 999 1800 522 0000 More phone numbers

Website

www.lbcexpress.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with LBC Express?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with LBC Express Customer Service. Initial LBC Express complaints should be directed to their team directly. You can find contact details for LBC Express above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about LBC Express. Discuss the issues you have had with LBC Express and work with their customer service team to find a resolution.