The complaint has been investigated and
resolved to the customer's satisfactionResolved Lazata.com — Fake Louis Vuitton
resolved to the customer's satisfaction
!! DON'T BUY IT !!
Let me first say: I'm not one to buy designer merchandise online (I like the satisfaction of holding the item before I buy it, and the security of knowing I purchased it from a reputable AUTHORIZED retailer.) But this bag is Sold Out in stores and NOWHERE to be found, until I discovered www.lazata.com. I purchased what their website and phone operator assured me was an "AUTHENTIC" Louis Vuitton Speedy 30 Mirage in Bordeaux. (This is the bag with the dark red patent leather handles and red fade over the LV monogram canvas. Made in 2007, Limited Edition, very hard to find now.) I've wanted this bag since seeing it on the arm of a lady in the mall in Feb. 2008. I called several Louis Vuitton boutiques and these bags were long since sold out. The Lazata operator assured me that all their bags are from Europe (duh! Louis Vuitton, Paris) and that they were "slightly irregular" but nothing noticable. They said that the irregular bags in the US are destroyed and in Europe they are not. So I asked about their return policy... 20 days money back guarantee. Sounded good, so I bought the bag for $800 (which is a deal since it was originally $1, 860 in 2007.) And used my Visa JUST INCASE! I was so excited when it arrived. I opened the box and found the bag nestled in a LV dust bag under some tissue paper. I first noticed that the dust bag looked a bit different, almost like the Louis Vuitton stamp smeared a bit. My heart beating with excitement, I opened the dust bag and pulled out the Speedy. It looked gorgeous! I fumbled with the zipper, opening it to find the all-telling date code. I couldn't find it. Also the bottom of the purse, on the outside, had a couple wear marks. Not from use, but from where the red fade had almost rubbed off. So, with optimism I packed the bag into its dust cover and drove to my local LV boutique (inside Neiman Marcus, Newport Beach - Fashion Island.) There were 2 girls working. The first couldn't tell me one way or the other if it was authentic. The second girl was on the phone when she started inspecting the bag. She looked closely at the outside, the inside, the hardware. She even found the date code, which i ndicated that the bag was manufactured in 2004. She pulled out her Louis Vuitton hand book and found that the bag was NOT manufactured until Sept. 2007! So that was the first red flag. Second, the lock was not authentic. Third, the dustbag was not authentic. And last, she said the inside of the bag just "smelled different, not like the authentic bags." She also informed me that ANY Louis Vuitton bag that is in the slightest way imperfect is immediately destroyed. Since they are all handmade, they are easy to keep track of. So, final verdict: She told me that she doesn't think it's real and it's the best knock off she's ever seen! I'm sending it back today for a full refund. I'm not going to tote around an $800 FAKE!! I'll let you know if I actually receive my refund! I've already notified my credit card company, so if Lazata tries anything funny I'm still GETTING MY MONEY BACK!