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Lavish Choice
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Lavish Choice
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www.lavishchoice.co.uk
www.lavishchoice.co.uk

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Lavish Choice complaints 3

ComplaintsBoard
M
12:21 pm EDT
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Lavish Choice Bulgari Blv Eau De Parfum Spray 40ml

I am still waiting for a refund of £81.90 on two Blv Bulgari 40ml Perfume which I bought on 15.12.2015, order number is #[protected]. The perfumes never arrived and I did email about them not arriving to lavish choice, they said they would refund me. No sign of refund so I emailed again and they promised a refund. The emails I am sending now are not being replied to. It is a lot of money I have spent on these perfumes and am very unhappy about this service! I would like to know what is going on.

Melodi
[protected]@yahoo.co.uk

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D
4:51 pm EST

Lavish Choice No items received

DO NOT BUY FROM THIS ETAILER

I am not normally in the habit of writing reviews, let alone long ones (as with the rare negative shopping experience I normally shrug and move on, putting it down to the occasional ups and downs of shopping online). However I feel strongly compelled to go to the effort of doing so for Lavishchoice, in order to warn other potential online customers looking for a good discount of the shocking service I have received. One of the worst in my past 12 years shopping online.

I placed an order for 2 fragrances at the end of 2014. It is almost mid February now. Their policy is "We quote delivery times of 10-20 working days". After 2 weeks I contacted them and they emailed back saying "We apologise for the delay. We have been waiting for fresh stock which is expected within the next few days." (There was also suspiciously no name given in the email correspondence)

The "next few days" part WAS AN OUTRIGHT LIE. I have waited over 6 WEEKS only to find that my item has not even been posted. I promptly asked for a refund and received it.

Only following my negative experience did I bother to do some research online, only to discover that Lavishchoice have had negative reviews throughout the internet, in addition to au.trustpilot there is basenotes.net, beautyheaven.com.au, complaintsboard.com, and they have a measly 5% TrustScore on scamadviser.com.

I have no doubt a Lavishchoice representative will respond to this, they will claim something along the lines of there being less than 20 complains over a 2 year period and that this constitutes

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10:18 pm EDT
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Lavish Choice No items received

Well looks like I didn't do my homework particularly well when ordering from Lavish Choice. I purchased two bottles of perfume for a friend who is dying from Terminal Cancer. A simple pleasure she wanted.
After waiting the 20days for delivery I started emailing the company who reassured me that my order would be sent and please accept our sincere apologies.
Along with everyone else I trusted the correspondence that the items were still coming and the apologies seemed sincere...WRONG! How do people sleep at night knowing they are ripping people off and not to mention the heartache they cause. So from my experience I would NOT purchase anything from Lavish Choice and would recommend others do the same. I just wish I had done a little more reading online, which I have done since and am amazes they are still running with the amount of people who have had money stolen! I have notified Paypal of their dishonest ways and they will be attending to their account to stop future payments going to the thieves.

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Rosie B
, GB
Jul 04, 2016 7:58 am EDT

Ordered bottle of Fendi Theorema which shows on their website, surprise surprise no perfume, no refund, emailed several times to request this money back. Am unemployed and disabled so can't afford to loose out. Wish I'd realised they were just fraudsters. Take this, as a waning do not order from these criminals.

I
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Ida Liu
, US
Apr 06, 2016 2:00 am EDT

I ordered Lissea Smoothing Shampoo (For Unruly Hair) - Rene Furterer - 1000ml/33.81oz from Lavish Choice on 24 November 2015 and never receive the product. After a couple of follow-up emails to no avail, I agreed to cancel the order and they promised to refund on 15 Feb and I haven't received any. They aren't even answering my email that I sent yesterday. This company is so disappointing!

T
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TruthBomber
, SZ
Oct 14, 2015 2:24 am EDT

The guys are a complete scam. They write their little "positive"reviews to try and muddy the waters ... but are a COMPLETE COMPLETE COMPLETE Scam. If you use them, you will soon find out that all they do is play the waiting game, waiting till it's past the refund time and then you'll be poorer as you've literally just DONATED your cash to a scam company. There is no company ... it's one guy who is a complete scammer. YOU HAVE BEEN WARNED, and if you read the unbelievable "positive" reviews and believe them - you're a full blown fool.
Also ... if these guys were actually trustworthy ... why would there be a million bad reviews for them (and I know, I know, the company will write another review saying that only 0.03% of customers write bad reviews ... but again, you're a fool if you believe them). You've been warned. PLUS the company seems to have been de-registered in Australia, yet continue to trade. This guy will be locked up soon enough.

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RMcC54
, GB
Aug 13, 2015 3:09 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Sounds familiar. I ordered and paid for perfume on 17th July 2015, anticipating that it would arrive within the 20 days specified on their website. On 10th August, not having heard anything further from and not having received the perfume, I sent them an e-mail asking them URGENTLY to let me know when/if I could expect the perfume to arrive. Yesterday, having received no response, I registered a PayPal dispute. Almost immediately I received an e-mail from them, replying to my e-mail from 2 days earlier, stating that they were awaiting fresh supplies which were expected within a few days, and my order would then be despatched by airmail. They apologised for the delay and asked me to let them know if I wanted to cancel the order so they could process a refund. Then, within 6 hours, instead of responding to my PayPal dispute, they simply refunded, effectively terminating any further exchange. While I cannot say they are scammers (I did get a full refund) their communications and customer service leaves a LOT to be desired!

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She said
Bunbury, AU
Mar 23, 2015 3:38 am EDT

Fully agree. I too ordered a perfume over two months ago, still have received nothing. One email stated 'sorry, on its way', that was a month ago. Further emails were not answered. No refund was provided. DO NOT USE these people scam you!

L
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Lavish Choice
Brighton le Sands, AU
Dec 27, 2014 11:56 pm EST
Verified customer This comment was posted by a verified customer. Learn more

As we notified 3 days ago "We will certainly cancel and refund for you and send formal confirmation when done. We again apologise for the disappointment.".
As you may judge from our correspondence, we have continued to try to obtain your order and have offered you the opportunity to cancel for a full refund at any point.
The comment that we are in the habit of ripping people off is unsubstantiated. Our continuing monitoring has located 10 complaints over a two year period when we received 10, 000 orders.
If you wish to persist with your accusations, kindly provide some evidence in place of the invective. Also we do counsel a clear compliance with Data Protection regulations if you do indeed intend to use police connections to 'track you down'.
Thank you.
And here is the refund.
Payment Sent (Unique Transaction ID 3PJ9182**********)

Sent to:
A*****
Email:
*****oon@bigpond.com
Amount sent:
-$73.90 AUD
Fee amount:
$0.00 AUD
Net amount:
-$73.90 AUD

Date:
8 Oct 2014
Time:
19:02:10 AEDT
Status:
Completed

Note:

Order # [protected] refunded
Funding type:
PayPal Balance
Payment method:
$73.90 AUD – PayPal Account

Is Lavish Choice legit?

Our verdict: Lavish Choice emerges from Complaints Board's rigorous review process as a business with pronounced trust issues, calling into question its legitimacy. Customers are advised to take comprehensive precautions and conduct in-depth research before any form of interaction with Lavish Choice.

Lavish Choice earns 21% level of Trustworthiness

Low Trust Caution: Complaints Board finds Lavish Choice with a 21% trust rating. Suggest safeguarding personal information when using.

Multiple low-rated websites are found on the same server. It's possible that the low-rated websites on the same server could be part of a scam. For example, if the websites are hosting phishing pages or spreading malware, they could be part of a larger fraudulent operation.

Exercise caution when using lavishchoice.co.uk as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.

Lavish Choice protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

If you are considering using the services of the website belonging to Lavish Choice, note that the site has many reviews despite being very new. This could indicate that the reviews are fake or manipulated, and requires extra caution and research.

We found that the website for Lavish Choice is very young, indicating that it may be new or recently launched. It is important to exercise caution when engaging with new websites, as they may not have established a trustworthy reputation yet and could be more vulnerable to security risks.

We conducted a search on social media and found several negative reviews related to Lavish Choice. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

Overview of Lavish Choice complaint handling

Lavish Choice reviews first appeared on Complaints Board on Oct 7, 2014. The latest review Bulgari Blv Eau De Parfum Spray 40ml was posted on Mar 23, 2016. Lavish Choice has an average consumer rating of 1 stars from 3 reviews. Lavish Choice has resolved 0 complaints.
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Lavish Choice Category
Lavish Choice is related to the Make-Up and Cosmetics category.

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