Menu
LastMinute.com
LastMinute.com Customer Service Phone, Email, Contacts

LastMinute.com
reviews & complaints

www.lastminute.com
www.lastminute.com

Learn how the rating is calculated

1.0 679 Reviews

LastMinute.com Complaints Summary

10 Resolved
669 Unresolved
Our verdict: If considering services from LastMinute.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for LastMinute.com has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of LastMinute.com. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

LastMinute.com reviews & complaints 679

Sort by:

Newest LastMinute.com reviews & complaints

ComplaintsBoard
K
6:28 am EST

LastMinute.com Refund

Morning,
Booking ID [protected]
I booked to go the Vancouver on 27th May 2020 with my daughter Margaret Ann Ryan to visit my son for his 40th Birthday. The tickets were booked and paid for in October 2019.

Due to Covid19 restrictions we had to cancel our trip. My daughter who was booked from London received her refund, I was booked to travel from Dublin and I am still awaiting my refund. (amount paid €569.82) I have received confirmation of booking cancellation, refund been prepared and will be emailed within few days, this is going on since cancellation.

Can you please resolve this asap.

Regards
Kathleen Ryan

Read full review of LastMinute.com
Hide full review
ComplaintsBoard
A
11:39 am EST
Verified customer This complaint was posted by a verified customer. Learn more

LastMinute.com Refunds

We paid Lastminute . Com the sum of £987.50p.
This is to cover the cost of Air Travel and Accommodation in Istanbul and Turkey.(16th October till 23rd October 2020.)

However, following the Government Directives on the 2nd of October, it became impossible to go on the holidays. ( Self isolation Rules)

Lastminute. Com officials have refused to pick my calls up until early December. They initially agreed to offer a voucher to the tune of £987. They have since withdrawn this offer, and now offered to pay us about £85, which I find derogatory and insulting. I will prefer to have a full refund.

Yours Faithfully,

Ayo.

Desired outcome: Full refund or Travel Voucher Equivalents.

Read full review of LastMinute.com
Hide full review
ComplaintsBoard
D
11:35 am EST
Verified customer This complaint was posted by a verified customer. Learn more

LastMinute.com Cancelled flight - still no refund

I bought return flights from Gatwick to Malaga with last minute. The flights were cancelled due to pandemic. One journey was with Easy jet - I have had refund for this no problem. The return journey was with BA and still no refund. Last minute ( who are impossible to email/speak to/comment on Twitter)
on my account say to contact BA and BA funnily enough say last minute need to contact the BA trade support department in order for me to get my refund. Appalling customer service Lastminute. Please sort my refund out ASAP

Desired outcome: Refund

Read full review of LastMinute.com
Hide full review
ComplaintsBoard
D
6:36 am EST
Verified customer This complaint was posted by a verified customer. Learn more

LastMinute.com full refund request not received

In 2019 we booked flights with Lastminute to South Africa. We had to cancel these flights due to my wife becoming ill with breast cancer. The only way we could get our money back from Lastminute was to accept a voucher for 80% of the total cost of the tickets, which was valid for 12 months. We accepted this, and so we bought new tickets with some of the voucher money, booking ID [protected] - Ticket Id: [protected]. We were informed by Lastminute that, due to this pandemic, our flights on the 6th November 2020 would be cancelled. We were due to fly in November 2020, and we are still waiting for the refund for the flights that Lastminute cancelled due to the pandemic.
I have contacted Lastminute several times asking them when my refund will be paid. Every time I get in touch with them they have just emailed me back an automated reply stating that they are dealing with my refund request, but not mentioning anything about refunding it into my account and not as a voucher, and neither do they mention anything about the remaining amount I have left on the original voucher. They have not put me in a position where I have to make a formal complaint against them.
I had money left on the voucher we were given by Lastminute. From March 2020 onwards we have not been able to travel due to the pandemic and my wife having to isolate due to her illness, and so have asked Lastminute to refund me the amount that we had not spent on the voucher too. The fact that we have not been able to use these vouchers in the alloted time is out of our control, and something nobody could have predicted. It would not be fair if I lose out on hundreds of pounds because of this. I do not want another voucher from Lastminute for this total, because the future is so uncertain, and nobody knows when this pandemic is going to be over, and since our work has been effected, we do not have the money to travel for the foreseeable future. I took the first voucher in good faith, but this time I would like a full refund paid into my account. I am not going to loose out on 2, 695.04 euros! All I did was book flights through Lastminute, and had to cancel them due to my wife becoming ill and not being able to travel.

Desired outcome: The resolution to this complaint for me would be to get the full 2,695.04 Euros refunded to my account in a timely manner.

Read full review of LastMinute.com
Hide full review
ComplaintsBoard
F
10:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more

LastMinute.com Refund policy covid flight cancelation

Hello,
I received a confirmation about my flight cancelation in July 2020 (ID Booking : 1598788556), due to the COVID situation and then an email confirming my refund for the 2 flights I booked on RyanAir via Lastminute.com France. My first problem is communication, since I only receive mails from addresses which do not allow me to answer (like noreply@general_corp. lastminute.com or remboursement@lastminute.com) and getting in touch by phone is impossible. Second problem: the information I receive are not clear, since I'm only told my refund is ready to be done but I should address the air company and the air company tells me I have to deal with the operator which took my reservation. The last document I received is a credit note of 33 euros (my global refund should be around 700€!), but only on an attached file and no other instructions about the remaining amount.
Here is the French message I received:
Bonjour Fabio, Nous sommes heureux de vous informer que nous avons complété votre remboursement, pour un montant total de 710, 56 €. Vous trouverez ci-dessous tous les détails et instructions d'utilisation :
Ryanair nous a envoyé un bon d'achat d'un montant de 677, 33 € pour votre/vos vol(s) annulé (s). En tant qu'intermédiaires, nous devons respecter la politique de chaque compagnie aérienne. Pour plus d'informations sur les bons d'achat reçus, veuillez contacter directement la compagnie aérienne. Pour compléter votre remboursement, nous vous enverrons également un remboursement en espèces de 33, 23 €, via le même moyen de paiement que celui utilisé pour réserver ou par virement bancaire. Notez que cette procédure pourrait prendre jusqu'à 10 jours, en fonction de votre banque. Vous trouverez ci-dessous les instructions d'utilisation de votre remboursement.
I thank you in advance for your help with this.
Regards
Fabio Forgione

Desired outcome: Refund and explanation about the procedure

Read full review of LastMinute.com and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
E
E
Esther Romero
, US
Feb 02, 2021 11:26 am EST

Hi Fabio,
I'm not an expert but it looks like they are giving you a voucher on Ryanair for the amount of 677, 33 €. The rest of what you paid: 33, 23 € (maybe their fee or commission) is reimbursed to your account. They say that they must follow the airlines policies regarding compensations, which, in this case, seem to be only via a voucher for future travel.
Hope this makes sense.
Esther

ComplaintsBoard
S
3:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

LastMinute.com Hotel booking with premier inn

Dear customer services,
Re: booking id 1717267456 - please read the email correspondance from yourselves for theabove booking ref and then please note that:-
I was not allowed to travel to the hotel at the time of my booking due to government covid restrictions. I spent a week prior to my booking dates calling you so we could amend my booking which premier inn were completely happy to do. They agreed no one should lose money on their bookings, if, through no fault of their own they were not allowed to travel. Please note this was not a cancellation!
The hotel was completely happy to change my booking, they just needed autherisation from you!
Premier inn reasonably agreed, unlike yourselves, that this was a special situation in light of the covid restrictions in place. They promised to refund everyone who had bookings over this period. Unfortunately for me, my booking was made through a third party, yourselves, so, they couldn't refund me directly but needed one of your agents to contact them in order to issue the refund. I told your agents this on numerous phone calls in the run up to my booking. Finally on the 27th of december I managed to speak to one of your reps who was compassionate and understanding and agreed that my booking should and could be changed. I recorded all the conversations I had with both you and premier inn. I shall be contacting abta and making a formal complaint if you do not refund the money you have stolen from me!
I wait to hear from you,
Yours sincerely,
Anna vogel

Desired outcome: My money refunded in the form of a voucher.

Read full review of LastMinute.com
Hide full review
ComplaintsBoard
C
7:46 am EST

LastMinute.com refund for 2 packages

you have issued a refund request for just the hotel and not the flights.
both these packages were booked as full packagaes and each time I question this, you say ryan air have to issue me the refund. No they do not as I did not book with them. It was an atoll protected holiday.
booking numbers
[protected]
[protected]

I was issued credit notes but these holidays were weddings and the credit note was not going to be valid for long enough.
I want the cash refunding

Desired outcome: full cash refund for the whole package

Read full review of LastMinute.com
Hide full review
ComplaintsBoard
J
3:47 am EST

LastMinute.com refund

Hi, I booked a holiday for March 2020 which was duly cancelled by lastminute.com due to COVID-19, I received a voucher credit note (no. 20NPK-002969) for the holiday which shows that it can be cashed in after September 2020. I would like to cash it in for a full refund on hotel and flights but unable to contact anyone. The phone numbers given [protected] and [protected] just comes up as call failed. My booking ID is [protected]. customer code CW15361837

Desired outcome: Full refund

Read full review of LastMinute.com
Hide full review
ComplaintsBoard
E
5:42 am EST

LastMinute.com Adding luggage and telephone

I have been trying to book bags onto my flight but have not been able to and the answers are most unhelpful and has caused great stress.
On the current booking ref. I was told I could book luggage. We were unable to on the way to the uk and incurred extra costs at the airport. The airline couldn't understand why we couldn't book luggage before the flight. So therefore I have been trying to book luggage for the way back. I have called (spend 20 minutes trying navigate questions) to finally speak to someone who I could hardly hear, who didn't understand what I wanted and was most rude. Then they called back but tutted and put the phone down. Then I get an email to say they tried to call but was unsuccessful!
I then tried to do this on line again an automated email that says I can't book. Giving no reason as to why and what I need to do about it.
Its caused great stress and still we have no luggage booked on our flight.
To add to this I only yesterday booked new flights with this company again it said I had to add luggage separate now I am worried I wont be able to do that either.
Please help.
My two booking references are:booking id 1668938251 most most urgent one and 1721695819 (new flight) contact on [protected]@yahoo.co.uk

Read full review of LastMinute.com
Hide full review
ComplaintsBoard
K
6:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

LastMinute.com Refund

November2019, I booked a flight in march and the return for April through Last Minute, which were cancelled due to the COVID-19 pandemic and which I had a right to receive a refund on. However, despite agreeing a refund, it has taken months and months and countless hours of being on hold to make any progress
It's been 8 months nw plz do something needfull
My booking is were [protected]

Read full review of LastMinute.com
View 0 more photos
Hide full review
ComplaintsBoard
D
3:06 pm EST

LastMinute.com Refund on my flight tickets

This is about the 5th time I try to connect with you - no use on using your lastminute.com web page coz it just goes around in circles.

You asked me 3 times to submit my bank details so you can refund me my money for my flight to london - (cancelled due to covis19) I sent the details twice and you still send me emails for the details

our cash refund
Waiting icon We are waiting for your bank details

Hi David, Booking ID: [protected]

We are getting in touch to remind you that we still need your bank details to complete your refund. Without this information, we will not able to process your bank transfer.
Please note that, in accordance with our Terms and Conditions, if we do not receive a response from you within 3 months of receipt of this email, we will automatically issue your refund in the form of a voucher to be used on our site instead.

MY details are as follows
Name - DW & MW Sleith
Bank account number: [protected]
Sort code 83-27-35
Royal Bank of Scotland
my mobile No [protected]

Read full review of LastMinute.com
Hide full review
ComplaintsBoard
N
10:28 am EST

LastMinute.com Gulf air ticket refund

Booking Ref 1656479705
Refund requested as Gulf Air have cancelled our flight with no explanation.
The refund offer has now come through with a offer of £1049.38 which is £400 less than what I paid £1467.90
Gulf Air have told me they have refunded you in full so don't understand why you are not passing back to me.
I've been asking for a explanation by email as your phone lines are are now down and keep getting a standard automated reply.
It's just so frustrating. I won't accept this refund offer without an explanation and will be willing to take my case to the ombudsman.
Look forward to hearing from you

Kind Regards
Noel Walsh

Read full review of LastMinute.com
Hide full review
ComplaintsBoard
I
6:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

LastMinute.com Flight refund

Flights to Bacau from Luton on Blue Air 23/05/2020 for Iain Shaddick and Naomi Shaddick cancelled by Last minute.com
Booking [protected]

Claim to be processing refund but have never received it.
Never answer the phone or respond to emails

Read full review of LastMinute.com
View 0 more photos
Hide full review
ComplaintsBoard
E
6:50 am EST
Verified customer This complaint was posted by a verified customer. Learn more

LastMinute.com Refund not received

In January 2020, I booked a flight in June and the return for July through Last Minute, which were cancelled or changed due to the COVID-19 pandemic and which I had a right to receive a refund on. However, despite agreeing a refund, it has taken months and months and countless hours of being on hold to make any progress. This progress came in the form of a Ryanair voucher for one of the flights, which Last Minute called to give me on the 25/11/20. However, on trying to use this voucher the next day it appeared to be void. On calling Ryanair, it was discovered that, in September, Last Minute had voided the voucher and had instead taken the cash, which I have not received. The second flight was with Wizz Air, who have, according to Last Minute, refused a refund. However, I am in the process to trying to find out from Wizz Air whether this is true or not.

This company has been disgusting in its treatment of a customer, refusing refunds where they should be valid, having to fight on multiple occasions to even have my complaints acknowledged, and now, when I finally appeared to be given my refund, to find out that Last Minute has stolen it.

Read full review of LastMinute.com
View 0 more photos
Hide full review
ComplaintsBoard
K
10:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LastMinute.com Refund

I booked my flight for April and the flight were cancelled due to covid 19 since then I have been trying to get refund but nothing has been done so far. whenever I speak to customer care they react like it's very common for them and some time they speak very rude as well it's a very bad experience

Read full review of LastMinute.com
Hide full review
ComplaintsBoard
C
1:53 pm EST

LastMinute.com package

Hi we book a hoilday in jan to go away in december

not knowing what was happening

we going to copenhagen on 29 december to the 3 jan

we paid our deposit and rest is due end of november we had email off company saying if we cancel we owe 2800 and we owe 3100 so discount of 300

we ask about cancelling about 5 month ago with no reply we try to call them and email them with no reply till the last few week

we where wondering if you could let me know what we can do

as we even concat the hotel direct and they not intrested in even change the dates

as at the time of the booking i did not book the cancel cover

the hotel said that there not excepting uk people at moment but that will change and she advised to call back 24 dec as they have there meeting on the every thursday

i just need to know my right or any help

as am not the cleaves person and reading my right

thank you

we did have insurance and have just took out insurance with post office

or people said try my bank

Read full review of LastMinute.com
Hide full review
ComplaintsBoard
G
2:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

LastMinute.com Taking money for flights they know we can never take

I booked an outbound and return flight through this company on july 28th for a weekend stay in copenhagen flying on the 28th aug.. Prior to this booking I attempted to book for an earlier date which was denied due to stay restrictions. (a stay of 6nights it more)
We were accepted for booking at the later date for a weekend stay, we arrived for the flight and were refused boarding as uk docs system in the airport stated that the restrictions were still set at 6nights it more... We called the dutch consulate who assure us that we were ok to travel to their country for a short stay but the airport staff had to follow protocol.. Last minute claims department told me that there were no boarding restrictions, that we were not denied boarding due to the restrictions and must have been for other reasons unbeknown to them?. Which is not true obviously, why would I drive 200miles to the airport with an overnight stay if I knew i'd be denied boarding?
They advised me that they had called me 3 times to tell me this load of crap, I work 8-6 mon to fri so can't take personal calls and 2 emails sent to me went into my junk folder so how i'm supposed to respond is beyond me, due to this they closed case.
It caused a lot of upset as it was family we were travelling to visit, as I say we also drove 200 miles, with an overnight stay and parking to fly from that airport as it was the only one available.
Also we are largely out of pocket and I don't appreciate their tactics of lies to avoid refunding me.

Jane taylor

Booking reference [protected]
2 fellside terrace
Stanley county durham
Dh9 7hf —

Read full review of LastMinute.com
View 0 more photos
Hide full review
ComplaintsBoard
S
9:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LastMinute.com Holiday booking

I had an email yesterday advising me I would get a refund because an alternative flight could not be found, and someone would email me back. Today another email charging for the privilege thecfee of £619.19 this is absolutely appalling how can I bd charged if you have no flights and are not even flying from there to give me the trip advised initially? I need some answers and my money refund the while value along with the charge?

Read full review of LastMinute.com
View 0 more photos
Hide full review
ComplaintsBoard
K
7:02 am EDT

LastMinute.com Refund of cancelled weekend break.

We purchased a weekend break for 4 people to Prague on 16th December 2019. The total cost inc luggage is £1691.12. Lastminute.com cancelled the trip on 18th March 2020. We received an email on 20th April 2020 promising a full refund within 2 weeks. We received an email from them on Sept 10th for one of the flights in the sum of £182.37 in the form of a voucher for Ryanair. We do not want the voucher for one and when we tried to reject the voucher, the reply said they do not recognize our booking details. We have been supplied 2 booking IDs - [protected] and [protected].
Lastminute.com have removed their customer service telephone lines and direct email therefore making it impossible to complain, chase or discuss our case.

Read full review of LastMinute.com
Hide full review
ComplaintsBoard
P
2:53 pm EDT

LastMinute.com Waiting for refund

Getting nowhere telephoning LastMinute.com. My Booking ID [protected] this was for a mini-holiday in Malta for four people in March 2020. I want a refund and they keep telling me it is being processed and it will be a"few" days ...its now the end of September!
You did send me a "refund" for the flights part of the holiday...that was obviously a joke because after several hours of trying it was obvious we were getting nowhere with Ryanair who did not want talk to us.
I do not want a voucher even if I were offered one, I want the £804.76 credited to my card.

T Paul Duggan 4 Robin Close, Cardiff, UK CF23 7HN
0044 (0) [protected]

Read full review of LastMinute.com
Hide full review

LastMinute.com In-depth Review

Website Design and User Experience: LastMinute.com has a well-designed website that offers a user-friendly experience. The layout is clean and intuitive, making it easy to navigate and find the desired information or services.

Range of Services and Offerings: LastMinute.com offers a wide range of services and offerings, including flights, hotels, vacation packages, car rentals, and activities. Whether you're planning a last-minute getaway or a well-organized trip, you'll find plenty of options to choose from.

Booking Process and Ease of Use: The booking process on LastMinute.com is straightforward and hassle-free. The website provides clear instructions and prompts, ensuring a smooth and efficient booking experience. It's easy to select dates, compare prices, and make reservations.

Customer Service and Support: LastMinute.com has a dedicated customer service team that is available 24/7 to assist customers with any queries or issues. They can be reached via phone, email, or live chat, and are known for their prompt and helpful responses.

Pricing and Value for Money: LastMinute.com offers competitive prices and great value for money. They often have exclusive deals and discounts, allowing customers to save on their travel expenses. The website also provides a price comparison feature, ensuring you get the best possible deal.

Trustworthiness and Security: LastMinute.com is a trusted and secure platform for booking travel services. They use industry-standard encryption technology to protect customer information and ensure secure transactions. The website also displays trust badges and certifications, giving users peace of mind.

Availability and Reliability: LastMinute.com is known for its wide availability and reliable services. They work with reputable travel partners and suppliers, ensuring that customers have access to a wide range of options and can rely on the accuracy of the information provided.

Customer Reviews and Feedback: LastMinute.com has a section dedicated to customer reviews and feedback. This allows users to read about other customers' experiences and make informed decisions. The website also encourages customers to leave their own reviews, contributing to a transparent and trustworthy platform.

Mobile App Experience: LastMinute.com offers a mobile app that provides a seamless and convenient booking experience on the go. The app is well-designed, easy to navigate, and offers all the features and functionalities available on the website.

Loyalty Program and Rewards: LastMinute.com offers a loyalty program that rewards frequent customers with exclusive benefits and discounts. By signing up for the program, users can earn points for their bookings and redeem them for future travel or other rewards.

Additional Features and Benefits: LastMinute.com offers additional features and benefits, such as travel insurance options, airport transfers, and travel guides. These additional services enhance the overall travel experience and provide customers with comprehensive support.

Overall Rating and Recommendation: LastMinute.com is a highly recommended website for booking last-minute travel services. With its user-friendly interface, wide range of offerings, competitive prices, and excellent customer service, it provides a reliable and convenient platform for all your travel needs. Whether you're planning a spontaneous getaway or a well-planned trip, LastMinute.com is a trusted choice.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact LastMinute.com customer service

Phone numbers

+44 800 083 4000 +44 330 100 3505 More phone numbers

Website

www.lastminute.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with LastMinute.com?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with LastMinute.com Customer Service. Initial LastMinute.com complaints should be directed to their team directly. You can find contact details for LastMinute.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about LastMinute.com. Discuss the issues you have had with LastMinute.com and work with their customer service team to find a resolution.