Lastminute.comflight changes

Booking ID - [protected]

I specifically purchased insurance so that I could change the return flight dates, should I need to. I now need to change my return flight and you have quoted me £1072.90 over and above the cost I have already paid?
Are you guys for real?
1) You already have my money in full for the flight.
2) I have given more than 10 days notice to the change.
3) I can actuall book a whole new flight online fir less, THROUGH YOUR WEBSITE!!!

Seriously, what on earth is going on here and is this practice in fact legal?

Please advise
Wayne Ovenstone

Oct 02, 2019

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